Date Received: 2023-09-26
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I contacted you all mentioning a misplaced card and an unauthorized charge of over {$500.00} on my card. My response from Wells Fargo was since the card was inserted then they can not issue a refund. I have made a police report and waiting for them to get back to me. Here is my previous statement ; " Hello, I am finding out about you all after some research on the web. I have been dealing with Wells Fargo for a big purchase on my card for about a year now. I told the Wells Fargo team about unknown charges on XX/XX/2022 for {$650.00} at XXXX and {$39.00} at XXXX XXXX. I told Wells Fargo I had lost my card and found it later that day with security not thinking it was used since it was still in my wallet when it returned to me. I let them know that I am mainly worried about the {$650.00} charge and they told me they would get back to me. Months went by and I contacted them again they told me they are still investigating. More time went by, another call, and I was told I would not be getting a refund since my card pin was entered. When telling Wells Fargo about this charge I let them know that I do not shop at high-end stores and to please check my account and see that this is an unusual charge. I was told since the pin was entered in I would not see my money. Please help. '' After being a customer of over 8 years with no charges like this on my statements this is XXXX response in short ; " While we empathize with you under regrettable circumstances, we respectfully decline your request to reimburse your account for transactions you authorized. We recommend you reach out to the merchants directly for further recovery efforts. '' I have reached out to the store, the store tells me to contact my bank my bank tells me to contact the store. Need this fixed please as over {$500.00} missing is pretty worrying.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90026
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Wells Fargo Claims Department Blocked me from making disputes online with my checking account. This is unfair discrimination as other users are able to do this action. They blocked my ability to do this because I filed multiple claims with the bank after my card was used in multiple fraudulent charges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 755XX
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: Hello! I live in Maryland and bought a used car at a XXXX Dealership in Ohio. Wells Fargo provided the loan for my purchase but now they say that it will take them another 4+ weeks to send the title to Maryland so I can register the car, even though they have the title on hand. Unfortunately, my temporary plates expire in less than 4 weeks, and I first raised this to Wells Fargo several weeks ago, so this timeline will not work for me. Wells Fargo is offering no solutions to this problem so I am submitting a complaint. I have asked several times if they can expedite this process and was told that there is no way to expedite. I am not sure why this is should take 4 weeks to send a title when they already have the title on hand - they said I could not even submit a request the state-to-state transfer until they had the title on hand, so I already had to wait a few weeks for them to receive the title only to find out about a new 4 week delay.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: There was an ATM withdrawal of {$1800.00} on XX/XX/XXXX which I did not make or authorize anyone else to do so. I called the bank to make a claim on XX/XX/XXXX which is when I noticed the transaction and also noticed that I did not have my card on me. The bank issued a temporary credit of {$1800.00} while they investigated. I received a letter dated XX/XX/XXXX saying the claim was resolved and that they had found the the charges were made by me or someone who I authorized to do do. The bank will deduct the {$1800.00} from my account on XX/XX/XXXX. I called the bank to make a complaint about this as I am very frustrated with their conclusion. The card was lost by me, yes, but the bank allowed someone to withdrawal {$1800.00} from the ATM with or without an ID that was not the owner. I am the only authorized person to make any transactions and I did not make this transaction. I am disturbed at how someone was able to withdrawal that amount of money from my account when the withdrawal limit at an ATM is {$1000.00}. The bank has denied my claim and I strongly ask for this to be looked into.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28269
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I never received written notification about this outstanding debt. Under section 605b of The Fair Credit Reporting Act ( FCRA ) both the credit reporting agencies ( CRA ) and the furnishers ( creditors, debt collectors, and other companies that reported that information ) are responsible for blocking that information from appearing on a victims credit reports. I am a victim of identity theft. XXXX. WF/FMG acct. # XXXX bal. {$6500.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I put in an online transfer for {$6000.00} from my XXXX XXXX XXXX XXXX XXXXXXXX checking account to be deposited into my Wells Fargo checking account. The fraud department froze my account and called me to verify that I made the transfer. I verified it was me who made the transfer. They told me they would unfreeze my account and make the deposit for me. I checked my account the next day, and the money was not there, and there was no pending transfer for {$6000.00} listed. I have called every day and been told that they are processing the transfer and I would have it in one day. It has been a week, and I still do not have it. Every time I call now, they tell me they do not know where the money is and that no transfer is being processed. They refuse to give me my money and refuse to send it back to XXXXXXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 648XX
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Lost or stolen money order
Subissue:
Consumer Complaint: Third Party Loan check was issued on my behalf from XXXX. The check did not have correct complete information regarding my XXXX XXXX to Wells Fargo, XXXX XXXX. Check was cashed and deposited into Wells Fargo general vehicle loan account. Wells Fargo will not return the funds to XXXX or work to apply it to the correct Wells Fargo XXXX XXXX. I have pleaded with XXXX and they state there is nothing they can do since the check was cashed by Wells Fargo. I am attaching a copy of the cashed check and the vehicle purchase agreement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29708
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: I am reopening the complaint XXXX since it was not properly addressed and Wells Fargo, in their response to my original, continues to use the term minimum reserve when the two-month reserve is actually the maximum they can require. Without telling me why they require the maximum reserve allowed in my account. Subject: Escalation to the CPFB of Escrow Account Concern - Response Clarification Dear Wells Fargo Home Mortgage and CFPB officers, I hope this message finds you well. I am writing in response to your recent communication regarding my concerns about the significant increase in my escrow account, as well as the addition of a new twomonth escrow reserve. First and foremost, I would like to thank you for providing me with additional details regarding the breakdown of the escrow increase, as outlined in your analysis on Page 2, Part 2 of Wells Fargo XXXX XXXX. It is evident that the increase of XXXX comprises two distinct components: XXXX for the estimated increase in tax and insurance and an entirely new XXXXXXXX minimum escrow balance equivalent to two months of escrow payments. While I appreciate the clarification on the first component related to tax and insurance, I would like to emphasize that the primary focus of my initial complaint centered on the addition of the new XXXX two-month escrow cushion/reserve. Unfortunately, your response did not address this critical concern. Regarding the tax and insurance component, based on your explanation, the escrow increase should have amounted to XXXX XXXX XXXX. However, the actual increase I experienced was XXXX, signifying a substantial discrepancy. What deeply concerns me is the addition of the new XXXX two-month escrow cushion/reserve. This matter raises serious questions and warrants further investigation for the following reasons: 1A) Your response to the CPFB did not directly address why this two-month escrow cushion was added at this time, merely acknowledging my concern about it. 1B) The original customer service contact on XXXX mislead me to believe the 2 month additional reserve was a mandatory NJ law requirement and XXXX, XXXX XXXX Complaint Detail https://portal.consumerfinance.gov/consumer/s/complaint-XXXX XXXX not a Maximum allowed by NJ. 2) In the current high-interest rate environment, customers face limitations in switching to other lenders, potentially placing them in a vulnerable position, which may be exploited. 3) While New Jersey laws permit such a two-month cushion, it is unlikely that Wells Fargo currently requires these funds for any immediate purposes. This is akin to raising a deposit account's minimum balance from a few hundred dollars to XXXX. However, it's important to note that the costs associated with switching my mortgage to another bank are currently prohibitively high. 4) As an individual with a background in compliance for financial services and an MS in Accounting, I can attest that the average person may find it challenging to comprehend the intricacies of these calculations, rendering them more susceptible to abusive practices. 5) There appears to be a discriminatory practice against existing customers, as it is likely that Wells Fargo will not impose this two-month reserve requirement on new mortgages to remain competitive in the market for new mortgages, creating an inequitable situation. Effectively, this additional unjustified reserve of XXXX implies that Wells Fargo will profit from the interest earned on this amount while providing no compensation to the customer. It is akin to maintaining an account with a minimum balance of XXXX, where the bank pays no interest to the account holder. To resolve this issue satisfactorily, I kindly request the removal of the additional XXXX reserve from your analysis, as it appears unjustified by any current cash flow payments out of the escrow account. I believe that this adjustment is necessary to rectify the situation and align it with fair and transparent banking practices. I appreciate your prompt attention to this matter and look forward to a resolution that ensures equity and compliance with relevant market conduct expectations and regulations. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: Fraud was not aware of this account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19139
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-27
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I report abuse of trust by a former co-worker in the process of processing the AUTO loan and where they took advantage of my good will and conducted a whole process of strong consultations with different banks and financial companies, through deception, manipulation and tricks. unscrupulous The car process is requested by XXXX XXXX ( XXXX XXXX XXXX Utility - Please see attached data / Digital backup ). XXXX XXXX asked me to help accompany her to her office ( XXXX XXXX ) on XX/XX/XXXX, because she was being offered a car and she wanted to know the amount of the monthly payment and financial responsibilities. - First. They checked her credit and her credentials. ( SSN ) And the salesperson who helped her at that time told her that her credit score is incredibly low and that she needed to present a guarantee and contribute a higher premium to the AUTO. Given that the monthly fee would be approximately XXXX XXXX to XXXX. Having this information, XXXX XXXX suggested to the seller that she try my personal credentials ( SSN ) to see the numbers and take advantage of my credit history and see if the monthly payment could be lowered. So, XXXX XXXX was a very heavy amount for her finances. She was looking for an average fee of approximately XXXX XXXX. I acted in good faith and with the healthy intention that we would try the alternatives and that she would make the best financial decision for her budget. She and the sales associate assured me that only 1 inquiry would be made to the credit bureau and that it would be smooth. And it would not affect my score in the slightest. situation, which is NOT true at all. At no time do I request and/or provide my authorization for multiple inquiries to be made for credit validation and I NEVER request to be the main debtor and/or co-debtor in this credit process. Here, the deceived, used and useful fool has been my person. And I was almost scammed, due to this bad practice and abuse of trust from my former co-worker.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A