Date Received: 2023-10-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XXXX had multiple charges on my card that were not posted into the account and I never received the money from the debit card transactions, they locked my account and said they refunded the money back to Wells Fargo I also submitted proof of emails from XXXX to Wells Fargo and showed them the transactions were not made by me and XXXX acknowledged that, Wells Fargo still denied my claim, costing me over {$1000.00} that were transactions that were never authorized to post on the account since the money did not go into the XXXX account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08330
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or about XX/XX/2022, I fell victim to a multi-layered scam operation run by XXXX ( the Company ), which involved me making deposits for a total amount of XXXX USD from my Wells Fargo account to the fraudulent investment firm.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 530XX
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Hello my name is XXXX XXXX. I am requesting that the items i have uploaded circled in red to be removed from my report as they are older than the statute of limitations of 7 years. The account in question is 9 years old and is too old to be reflected on my report. My other reports have removed this item and I am requesting this item to match all reports.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92376
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: THIS COMPLAINT IS ABOUT THE NONE EXISTANCE OF WELLS FARGO CUSTOMER SERVICE AND ABOUT CONTRACTOR COMPANY OF CUSTOMER SERVICE WHICH IS CALLED XXXX XXXX XXXXXXXX XXXX XXXX XXXX ). For the past 3 years and by XXXX complaints till now trying to get WELLS FARGO BANK to respect my privacy rights and my civil rights by following my account mailing preference by directing all my mail to my XXXX XXXX XXXX indicated on my account but I did not succeed to penetrate the thick brains ( if it exist ) of the WELLS FARGO employees. I am filing my complaint here for the XXXX time and I am requesting those no-brainer Called XXXX to forward my complaint to a real Wells Fargo manager . And not to who are called XXXX. The XXXX XXXX XXXX XXXX ( XXXX ) is NOT WELLS FARGO BANK. This company is a contractor who is supposed to take care of the Wells Fargo customers Complaints and provide resolutions, but instead, this company XXXX send the complaints to their sub-contractors, employees who work from the comfort of their homes without any supervision and NOT under WELLS FARGOs control. My last complaint here was closed as solved by an XXXX called XXXX XXXX AND THIS XXXX MAILED 3 LETTERS TO MY RESIDENTIAL ADDRESS WHEN THE ISSUE OF MY COMPLAINT IS ABOUT WELLS FARGO REFUSING TO USE MY XXXX XXXX XXXX ADDRESS. This XXXX who is working from the comfort of their homes without any supervision answered my complaints by not providing any solution to my complaints but this XXXX provided a lot of complements to herself as XXXX and the rest of the XXXX the good job she is performing as XXXX and by telling me that she and all the XXXX are highest WELLS FARGO position, most intelligent most trusted at Wells Fargo, but the action of the XXXX indicates the opposite. Here some of what this XXXX said in writing in her response to my complacent number XXXX : XXXX The concern of the distinction between mailing and physical address has been sent for review to upper management. The outcome of this review is proprietary and confidential ( IT MEANS NO SOLUTION, The solution is invisible, it is secret ). 2- Should this occur again in the future, please either give us a call. ( Well I have been contacting you about this same issue for 3 years and in more than 104 complaints. Do you think I need you to tell me to complain more if this continues? Is the solution you are providing for my issue? ) 3- This is not a matter of the branch manager knowing how to complete a task. Keep in mind as a financial institution, we have multiple checks and balances around accounts, account opening, and products offered. This was the answer of XXXX working from the comfort of their home answering my complaint about a manager who was setting me up to get me to sign in for a new account against my will when all I REQUESTED FROM HIM is to renew an ATM card and my complaint has nothing to do with checks or accounts opening. But I am glad this ECMO informed the public that the WELLS FARGO MANAGERS DO NOT KNOW HOW TO REORDER AN aATM CARD. 4- This XXXX working from the comfort of their home wrote in her answer to my complaint : we are highly regulated by agencies and laws meant to keep customers safe. This is not meant as a sales tactic or a way to try and pressure you into a product you do not want or need. ( WELLS IF YOU FOLLOW THE LAWS THEN WHY DO YOU STILL DIRECTING YOUR MAIL TO MY RESIDENTIAL ADDRESS AND YOU ARE REFUSING TO USE MY MAILING ADDRESS? ) Your statement is misleading. XXXX This XXXX Seems to be out of her mind when in her answer she discussed the Lack of Appointments Available Which it was not in my complaint. It seems she was just copying and pasting answers from her screen. XXXX This XXXX stated : XXXX XXXX XXXX XXXX with the XXXX XXXX XXXX and overall public image is something we are aware of. ( It seems that WELLS FARGO HAS NOTHING MORE TO OFFER AS THEY ARE AWARE THAT XXXX XXXX RATTING AT THE XXXX XXXX IS ( F ) and WELLS FARGO IS STILL HIRING THIS ECMO COMPANY TO DEAL WITH THE PUBLIC!! I advise Wells Fargo to reconsider their decision about those so-called ECMOs. 7-We reviewed your concern around not offering an email address or a digital portal for customers to submit complaints. We are looking into this. ) WELLS FARGO IS THE ONLY BUSINESS WHO DOES NOT HAVE AN EMAIL FOR THEIR CUSTOMER SERVICE BECAUSE WELLS FARGO HAS NO CUSTOMER SERVICE BUT HAS SO CALLED XXXX WHO ARE HIDING IN THEIR HOMES WITHOUT ANY SUPERVISION AND ACT LIKE CUSTOMER SERVICE BUT THEY ARE NOT WELLS FARGOS CUSTOMER SERVICE. THEY ARE THE CUSTOMERS HEADACHES. TO MY KNOWLEDGE FOR 3 YEARS AND WELLS FARGO IS BEEN LOOKING INTO IT! XXXX This working from the comfort of their home ECMO stated in the reply : we can not provide details of the investigation or its outcome to our customers as that breachs privacy laws. ( WELLS WHAT ABOUT MY PRIVACY RIGHTS ARE YOU BREACHING THE PRIVACY LAW EVERY TIME YOU ARE SENDING YOUR MAIL TO MY RESIDENT INSTEAD OF DIRECTING YOUR MAIL TO MY MAILING ADDRESS AS INDICATED IN MY ACCOUNT PREFERENCE AND AS I HAVE BEEN COMPLAINING ABOUT FOR 3 YEARS IN MORE THAN 104 COMPLAINT? ) Your statement is misleading again. 8-This working from the comfort of their home ECMO stated : Wells Fargo employees are to adhere to strict privacy policies, including handling customers ' private information regardless of working from home or in the office. ( HOW DO YOU KNOW THAT? IS THERE ANY SUPERVISOR OR MANAGER WATCHING WHAT YOU AS ECMOs ARE DOING AT HOME? IS THERE A SECURITY WHO IS GUARDING YOUR COMPUTERS FROM BEEN LOST OR STOLEN OR BEEN USED BY YOUR FAMILY AND FRIEND? IS THERE ANY GUARANTEE THAT WHO ARE ANSWERING THE COMPLAINT ARE REAL EMPLOYEES OF WELLS FARGO AND NOT THE RELATIVES AND FRIENDS OF SO CALLED ECMO WHO ARE NOT FORKING UNDER THE WELLS FARGO MANAGEMENT AND NOT BEEN SUPERVISED BY ANY ONE THIS IS WHY I was told by you the ECMO that you do not have supervisors or managers every time I request to speak to a supervisor. I dare you to provide me with a name and phone number and an email of a REAL WELLS FARGO supervisor or manager.OR YOUR STATEMENT IS MISLEADING ALSO. IN YOUR ANSWER TO MY COMPLAINT YOU STATED YOUR OPINION ONLY AND NOT THE CUSTOMERS OPINION AND YOU PLACED YOUR OPINION OVER ALL THE WELLS FARGO ; S CUSTOMERS OPINION ABOUT THE SO CALLED XXXX and the Wells Fargo customers service that does NOT EXIST. XXXX This XXXX answered my complaint about no manager or supervisor existing at Wells Fargo by stating : we recognize your concern about being informed there was no management that you could speak to with regards to your concerns. Understand that Wells Fargo Employees who respond to agency complaints, are the highest form of escalation at Wells Fargo. These employees work in the XXXX XXXX XXXX XXXX. ( the answer of this XXXX CONFIRMED WHAT I WAS STATING FOR 3 YEARS THAT THOSE XXXX ARE WORKING FROM THE COMFORT OF THEIR HOMES WITHOUT ANY SUPERVISION OR MANAGEMENT. ) XXXX This XXXX stated in their answer : A manager did attempt to reach out to you on XX/XX/2023 and left a voicemail at the phone number we have on file. ( ISNT STUPID FROM A MANAGER TO CONTACT ME BY PHONE WHEN I REQUESTED ALL RESPONSES AND CONTACT TO BE IN WRITING? ). DID YOU ARE YOUR SO CALLED MANAGER RAD MY COMPLAINTS TO THE END? IF YOU DID THEM YOU SHOULD HAVE READ THAT I STATED AT THE END OF EVERY COMPLAINT THAT NO PHONE CALLS ARE ACCEPTED, ALL CONTACTS WITH MRE MUST BE IN WRITING BECAUSE FROM MY EXPERIENCE WELLS FARGO EMPLOYEES DO NOT TELL THE TRUTH. DID YOU READ THAT OR YOU DID NOT? I AM FILING MY COMPLAINTS AGAIN BECAUSE OF THE MISLEADING STATEMENTS IN THE RESPONSE AND BECAUSE YOU DID NOT PROVIDE A SOLUTION FOR MY ISSUE AND YOU DID NOT ANSWER MY QUESTIONS REGARDING ABOUT THE BRANCH MANAGERS BEHAVIOR. NOTICE : NO PHONE CALLS ARE ACCEPTED ALL RESPONSES MUST BE IN WRITING EMAILS OR MAIL BECAUSE IN MY EXPERIENCE, THE WELLS FARGO EMPLOYEES DO NOT TELL THE TRUTH.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: COMPLAINT # XXXX ABOUT THE SAME ISSUE. THE LAST XXXX WHO ANSWERED THIS COMPLAINT NAMED XXXX XXXX MAILED ME 3 LETTERS TO MY RESIDENTIAL ADDRESS INSTEAD OF MY MAILING ADDRESS WHICH IS NOT SMART AND IS NOT A SOLUTION TO MY ISSUE IT IS A PROOF THAT WELLS FARGO IS STILL REFUSING TO USE MY XXXX XXXX XXXX ADDRESS PREFERENCE AS INDICATED ON MY ACCOUNT. I AM ATTACKING THE 3 LETTERS HERE. This is my complaint # XXXX regarding the same issue. I am refiling my complaint here and everywhere Because the Wells Fargo Contractor Enterprise Complaints Management Office is still refusing to address my complaint properly and refusing to provide a resolution for my mailing address and refusing to direct Wells Fargo 's mails to my mailing address. The answer, if so called XXXX, is just a compliment to the XXXX that I rejected because it was not a solution. Here my complaint again reads it carefully before you answer it and I want Wells Fargo to provide a resolution not a copy and paste answer. This is my complaint # XXXX for the same issue. Wells Fargo is refusing to use my mailing address as indicated on my account preference. Wells Fargo is ignoring my rights of privacy, Wells Fargo is ignoring my civil rights, Wells Fargo is refusing to follow the laws and regulations. I have been a Wells Fargo customer for more than 35 years, in all the past 32 years my account mailing preference is a po box . for the safety of my mail and for my privacy. Everything was fine till the last 3 years When Wells Fargo started the illegal activities and subcontracted the customer service to a company called EXECUTIVE COMPLAINT MANAGEMENT OFFICE ( XXXX ). Since that, Wells Fargo decided not to use my po box . anymore and they start directing my mail to my residential address. In the last 3 years, I complained to Wells Fargo more than 105 times and requested not to mail anything to my residential address but all the complaint were answered by a copy and paste standard letters even the answers to my complaint were mailed to my residential address as XXXX XXXX did even when my complaint and my request is to mail to my po box . mailing address not to my resident. The Wells Fargo working from the comfort of their home employees do not read my complaint they only copy and paste standard answers and mail it to my resident when in my complaints I provided the po box as my mailing address and I did not provide my residential address and my account mailing preference is my po box . Wells Fargo is refusing to address my issue properly, Wells Fargo is refusing to investigate, Wells Fargo is refusing to follow the rules and regulations regarding my account mailing preference, and they send misleading answers and they do not even read my complaint before they answer it, The people who answer the complaints for Wells Fargo are labeled XXXX, Those are inexperienced people who are NOT WELLS FARGO EMPLOYEES, they are working for the contractor XXXX from the comfort of their homes without any supervision not under Wells Fargo 's Management. I tried to speak to a manager or supervisor, but I was told that Wells Fargo employees who answer the complaint are working from their homes and there have no way to connect me to a manager or supervisor because they are independent contractors, they do not work under the supervision of Wells Fargo bank they are working for the XXXX XXXX. So, after 3 years of complaints to Wells Fargo and everywhere, where they have authority over Wells Fargo and after more than 105 complaints, Wells Fargo still did not address my issue properly and did not solve it and Wells Fargo is still denying me the right of privacy when I do not want the bank to send the mail to my resident. and Wells Fargo is still refusing to use my po box mailing address as it is indicated on my account preference. I have tons of letters from Wells Fargo as evidence that they are mailing to my residential address, especially the 3 letters from the XXXX called XXXX XXXX who mailed it to my resident. The misleading Wells Fargo excuses for not using my po box . are : The US Patriot Act, Covid-19, The weather, The difference in time, The expansion of Wells Fargo overseas and so on. Bottom line, It seems that Wells Fargo DOES NOT have a customer service department, they have a subcontractor, it seems Wells Fargo is going down soon, and the Wells Fargo management knows it, this is why they are not putting any effort in managing Wells Fargo, they are letting it go bankrupt.and they are accepting an ( F ) by XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: This complaint is # XXXX against the same branch manager and AGAIN Wells Fargo failed to respond PROPERLY, HONESTLY AND CLEARLY TO MY COMPLAINT AGAINST the BRANCH MANAGER WELLS FARGO 's XXXX lack of responsibility and lack of knowledge on how to deal with such issue is demonstrated by the response provided Wells Fargo here. The Wells fargo employees who are answering the complaint are working from the comfort of their homes without any control from a Wells Fargo management and without any supervision and the response of Wells Fargo here is null and demonstrates the unprofessionalism of the Wells Fargo XXXX employees and their disrespect to the customers and to the CONSUMER FINANCE PROTECTION DEPARTMENT. For that I re-filed a new complaint here hoping that Wells Fargo will open their eyes and ear to my complaint and do the necessary investigation and answer the questions in this complaint properly. and not telling me the answers to your question is a secret we can not share it with you and so is the invisible investigation. AND MY RESPONDING THAT THE BRANCH MANAGER CAN NOT ORDER AN ATM CARD AND CAN NOT INFORM THE CUSTOMERS THAT THEY CAN ORDER THE ATM CARD BY PHONE AND ONLINE!! Did the XXXX XXXX XXXX who answered the previous complaint # XXXX about this issue really thought The customers would believe her previous answer to this complaint!! here is my complaint # XXXX XXXX XX/XX/XXXX, at XXXX XXXX was the first time I entered a Wells Fargo branch since XXXX. At my visit to branch # XXXX in XXXX, CA, I was the only customer at the branch. I found out that my ATM card was expired, I requested from the teller employee at the window to order my replacement ATM card, the employee requested help from the BRANCH MANAGER, who, after looking at my account, told me that he can not order the ATM card from his computer and that in order for me to order a new card, I MUST MAKE AN APPOINTMENT AND SIT WITH A BANKER. He then proceeded to tell me that no appointments are available soon, but he can put me on a waiting list and get me to meet a banker faster than making an appointment. which I found it ODD because I have been with Wells Fargo for more than 35 years and I have renewed my ATM cards before at the teller window. Usually, they want you to sit with a banker to try to convince you to open more accounts that you do not need and to make investments that profit the bankers. I want from Wells Fargo answers to my questions, to verify if Wells Fargo is turning to a circus or is it still a financial institution 1- WHY THE MANAGER AT THE BRANCH TOLD ME THAT I NEED AN APPOINTMENT TO SIT WITH A BANKER JUST TO RENEW MY ATM CARD? It must be a hidden reason behind it that benefits the banker. 2- DOES THIS MANAGER THINK I AM STUPID TO TELL ME THAT HE CAN NOT RENEW MY ATM CARD ON HIS COMPUTER? 3- HOW COME WHEN I WENT OUTSIDE OF THE BRANCH AND CALLED CUSTOMER SERVICE XXXX THE CUSTOMER SERVICE RENEWED MY CARD IN 30 SECOND PHONE CALL? 4- WHY THE MANAGER OF THE BRANCH DOES NOT HAVE EXPERIENCE AND DOES NOT KNOW HOW TO RENEW AN ATM CARD? 5- WHY THIS BRANCH MANAGER DID NOT TELL ME THAT I CAN ORDER THE REPLACEMENT ATM CARD ONLINE AND OVER THE PHONE? 6- IS WELLS FARGO HIRING MANAGERS FOR THE BRANCHES WITH NO EXPERIENCE SIMILAR TO THE ONES WHO ANSWER MY COMPLAINT AND THE ONE WHO TOLD ME HE CAN NOT RENEW MY ATM CARD ON HIS COMPUTER? 7- WHY WELLS FARGO IS REFUSING TO INVESTIGATE THIS POSSIBLE MISCONDUCT? I am not getting answers to my questions even after re-submitting my complaint more than 10 times in the last 4 months because Wells Fargo contracted the customer service duty to a company called XXXX XXXX XXXX XXXX ( XXXX ). This company XXXX employes are without any banking experience to resolve the customer 's issues, Those employees are labeled XXXX.are Working from the comfort of their homes without any supervision and NOT under the Wells Fargo management they are independent contractors. their responses are just a copy and paste of generic replies that they send to everyone or a vague response as the response I received for complaint # XXXX The XXXX working from the comfort of their home Refused to address my complaint properly and they switch the case from a case against the MANAGER to a case against the window teller employee or about opening a new account or about checking and saving or about lack of appointments which I am not complaining about. Those Employees of the contractors XXXX, refused to forward my complaint to a REAL Wells Fargo manager, and refused to answer and investigate my complaint. I was told in writing by the Wells Fargo 's contractors XXXX that Wells Fargo has no email or website for online complaints and has no managers or supervisors and that was confirmed by the last response of the XXXX XXXX as they think they are the highest level in Wells Fargo or they are the God ay Wells Fargo and no magers above them. So the Customers like me find no REAL Wells Fargo site to complain but here. Notice : because in my experience, Wells Fargo Employees do not tell the truth. You can reviews the security cameras at the branch to verify that the branch was empty of customers except myself and 4 tellers at the windows had nothing to do and the manager was telling jokes to the employees. XX/XX/XXXX, at XXXXXXXX XXXX What do you expect from this bank who does not even have an email address for their customer service in this XXXX XXXX! NOTICE : NO PHONE CALLS ARE ACCEPTED ALL RESPONSES MUST BE IN WRITING EMAILS OR MAIL BECAUSE IN MY EXPERIENCE, THE WELLS FARGO EMPLOYEES DO NOT TELL THE TRUTH.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have created a checking account and a savings account with Wells Fargo Bank. My account was hacked, and they transferred money from my checking account to another bank by wire transfer, I lost a lot of money, and I can not get the money back now.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19132
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Through XX/XX/, Wells Fargo is offering a {$300.00} bonus for opening a checking account and a {$520.00} bonus for opening a XXXX account with at least {$25000.00}. Deposits of {$25000.00} must remain in the XXXX account for 90 days. I opened a checking account and a XXXX account on the same day, XX/XX/. I received the {$300.00} bonus for checking account on XXXX, but did not receive the {$520.00} bonus in my XXXX account. I called Wells Fargo on XXXX at XXXXXXXX XXXX to inquire about this and was told that I did not have the required balance at the end of the first period. I asked him to double check my account and he finally agreed with me and asked me to go to the branch to correct it. I went to the Wells Fargo branch at XXXX XXXX XXXX XXXX, XXXX, CA XXXX on XXXX at XXXXXXXX XXXX to make it right. I spoke to branch manager XXXX XXXX XXXX and she said I would only receive one bonus, not two. I asked her why your bank chose to give me {$300.00} instead of {$520.00} when I opened two accounts on the same day. I disagreed with her. Wells Fargo 's terms state that you are not eligible for this offer if " You have received any other consumer savings offer bonus or promotional rate that required a bonus offer code within the past 12 months ''. I have not received any SAVING offer bonus nor have I received any Checking offer bonus in the past 12 months. Additionally, the banker who helped me open both accounts did not tell me that I would only receive one of the bonuses. Instead, the banker entered and verified the promotional code for my checking account and XXXX account for me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92504
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I sent an international wire transfer request for {$2700.00} to a saved/previously used beneficiary account at XXXX XXXX XXXX XXXX I had previously sent XXXX wires to the same saved beneficiary account with no issue. On XXXX I was notified by the beneficiary that the funds were never received. On that date, I called Wells Fargo for the first time advising of this issue and opened case number XXXX requesting the funds be returned. I was advised that I would get an update within XXXX business days. No update was received nor messages sent. After multiple more calls requesting updates, on XX/XX/XXXX I was advised by XXXX that a new dispute case would need to be opened as the original one was created " with incomplete information '' and not linked to a transaction. I was transferred to XXXX to do so and the new case number XXXX was created. I was advised that it would take 20 days to do a proper investigation and I would get an update via XXXX XXXX XXXXr ( " XXXX '' ). After no further communications from Wells nor updates provided, I then called back on XX/XX/XXXX for another update and when I did not get XXXX I opened a formal complaint with Wells and was helped by XXXX. Complaint Number XXXX. I received a response via SMC on XX/XX/XXXX advising that my complaint was closed and the funds had been sent and that they had " no record of any other cases opened regarding this matter ''. On XX/XX/XXXX I called the number listed on this response to my complaint that was included in the email message and was told that they could not help me with the online transfers and couldn't access the disputes on her system and was transferred yet again to another group. I was told the second dispute case is still " ongoing '' and that they have " escalated '' my complaint yet again to get a response. On XX/XX/XXXX I opened a complaint with the OCC for this issue. I was advised on XX/XX/XXXX by the OCC that this " complaint appears to involve an issue that does not fall under the direct jurisdiction of our office ''. It is now XXXX with no response received from Wells and the OCC letter suggested I submit a complaint about this issue to the CFPB via this channel. I believe that the individual who set up the wire from Wells did not include the FFC account information when processing my wire transfer or manually entered the incorrect numbers and the funds were applied to the wrong account. I have reconfirmed and have the confirmation/receipt of the XX/XX/XXXX transfer and all account numbers are listed correctly on MY request. I have since done XXXX additional transfers to this same beneficiary using the same saved beneficiary information with no issue. Their error should not be my responsibility that my funds are lost. I can not fathom that in XXXX there is no way to trace what final account my money landed or proof from Wells to me that my funds were applied correctly. I have called Wells Fargo over a dozen times and am constantly being transferred multiple times on every call. In addition none of their systems seem to be connected nor can the agents access information at any time. They can not seem to locate any of these cases without being given the numbers outright. It took a month and numerous calls for follow ups to be notified on XX/XX/XXXX that my initial dispute case was " opened incorrectly ''.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 193XX
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: At the beginning of the month of XXXX XXXX XXXX, someone opened a fraudulent checking account in my name. Wells Fargo closed this checking account. Wells Fargo also erroneously closed my legitimate checking account at the same time. My legitimate account had a balance of {$250.00}. Wells Fargo never provided these funds to me. I have attempted, approximately half a dozen times, over the course of a year to recover this {$250.00}. Wells Fargo has admitted to me on phone calls that they can not account for where the {$250.00} went. Wells Fargo has admitted that they have no entry where a check was issued for the closing balance, nor do they have any other accounting entry for the {$250.00}. Despite this, I've been runaround between multiple departments and hung up on more than once. I have still not received my {$250.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28105
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A