Date Received: 2023-10-26
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My bank account was hacked by someone who stole {$16000.00} over the course of 7 months from my business checking account at XXXX XXXX. Wells Fargo is the originating bank. Their client is XXXX, which is where my money was transferred to. I have filed an incident report with XXXX XXXX Sheriffs Department. Below is the list of dates & amounts taken from my account. XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 304XX
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: XXXXFirst, I was reviewing a former complaint that is now closely connected to this complaint and notice a page is missing from complaint numberXXXX. This page is missing key information regarding dates, times from my Cfpb filed XX/XX/XXXX ( at least is is not showing in my personal computer which I know I saved. On Thursday, XX/XX/XXXX, I was looking to review my Savings account ( ending in XXXX ) statements. I was particularly interested in my XX/XX/XXXX statement as I was not satisfied with the response from XXXX XXXX and was going to have my account reviewed and audited. I searched for the XX/XX/XXXX transaction that had occurred and the " adjustment '' that was made by XXXX XXXX, said branch manager. I saw neither transaction. Alarmed I called the XXXX number. Oddly, the automation on the first call asked me for my social security number and then my pin number. Usually I would be given options to put in my account number, card number and/or social security..I received a response to my call to Wells Fargo-if she said her name I did not hear it. I asked about the transaction dated XX/XX/XXXX ( see complaint # XXXX which involved me requesting two ( 2 ) money orders one for {$410.00} and the other {$660.00} plus a {$10.00} fee ( XXXX for each money order. I also completed a slip for withdrawal from savings of $ XXXX {$1100.00}. However the receipt given a XXXX dollars short, so I went to see " XXXX '' who was the teller. To shorten this, the teller had gone and I waited XXXX minutes for XXXX XXXX XXXX who later said she had an important client and could not see me XX/XX/XXXX. Later that day she called my cell phone " as a courtesy '' call. I returned her call and she explained the problem. I made an appointment for XX/XX/XXXX as I was would be in the area for another appointment. We met, she asked that XXXX be taken out of my savings account. I agree after having go over the particulars. At any rate, today XX/XX/XXXX, I saw NO ACCOUNT of either transactions the original or the correction. At the time of our discussion in XXXX I requested a letter of explanation why this " error '' occurred and what was meant by " Buy money order '' when two other tellers knew nothing of such a transaction ( name ) at that time she stated she would ask her boss-I asked was that XXXX XXXX and she said " no another boss ) She then type one sentence on no letterhead but stamped with letters being about an XXXX inch. But I was satisfied that the appropriate transaction s were documented. Today I learn it is NOT showing on my account. Now the 1st teller I spoke with stated she saw no such transactions on my savings account! I asked to check again and she suddenly got angry and said I just see {$410.00} documented as a check /money order draft. I said I didn't want to argue but could you explain that again? She grew upset and I calmly I want ask you anything more thank you, This is recorded I presume. Because she said I was on a recorded line. Next I called again hoping to reach another " banker ''. I was told there was no such transaction showing in my savings account! She stated that a transaction occurred On XX/XX/XXXX for XXXX but that was it!!! Obviously there is some type of fraud here being committed, by Wells Fargo. : 1. the beginning of my complaint to CFPB is missing that explains dates and times 2. two parties claiming to be Wells Fargo representatives state they see no documentation of the transactions I describe. The second representative offered to send me the transaction showing XX/XX/XXXX withdrawal, which I received via e-mail. 3. the above responses is in direct conflict t with the written responses coming from a " XXXX XXXX Wells Fargo ). 4. Sadly, there is reason to believe a conspiracy to degrade and sabotage my banking relationship with Wells Fargo
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19151
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I hope this letter reaches you in good health and spirit. The reason for my letter is because of my safe deposit box that I had since XXXX. I been having trouble paying on my mobile app and accessing the box it self. Its hard for me to come in the banking branch and pay because Im XXXX. I also didnt work the whole month of XX/XX/XXXX because of my XXXX were worst at the time my doctor took me out of work. I did go in the branch on XXXX and I was given a hard time with no help at all after I explained not having access to my safe deposit box because of the bank and how I didnt work XX/XX/XXXX because of my XXXX. Can you please help me with waiving the {$65.00} safety deposit box fee? Thank you very much for your time and understanding. Please give me a call.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28314
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: XX/XX/XXXX - On XX/XX/XXXX, I requested XXXX ( XXXX ) money orders to be charged to my Wells Fargo checking account ending in XXXX money order # account # XXXX # XXXX {$150.00} & Money # XXXX XXXX # XXXX was for {$420.00} both drawn on the above- mentioned account. In reviewing my account, I do not see either of these transactions ( both on the same day ) listed on my account for XXXX, or any other date in XXXX. I see NO transaction!! Which is very strange as I did see that entry made when I checked on XXXX balance at the end of the month. Now there is only one other transaction of a money order attributed to my checking account that was charged. I would like a full explanation as to WHY this account is not showing my purchase of XXXX money via my checking account..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19151
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: on XX/XX/2023, someone accessed my bank accounts with Wells Fargo. they moved XXXX from my checking account to my savings account. then somehow they set themselves up using XXXX and XXXX themselves three transactions depleting my account. i immediately called the bank and filed a fraud claim. they even told me they could see that someone was trying to access my account from New Jersey at the same time I was speaking with them My daughter was listed on my account just because after my husbands XXXX , i wanted her to be on there in case something happened to me. she had never accessed the account as she has her own accounts with XXXX XXXX XXXX XXXX wells Fargo said there was no fraud as someone accessed my account using her info. She has had problems with her phone she thinks through a XXXX XXXX data breach. someone must have spoofed her phone. I even went to the bank and the branch person called to file another complaint she knew i was speaking the absolute truth. My daughter never took my money nor did she give access to antione else. they have never given me anyy up addresses or anything regardless, this was money i worked for and they will not help me. i have since closed my accounts with them. im now at another institution i thought my hard earned money was safe im a XXXX and work two jobs. i feel like ive been XXXX with no one to turn to. XXXX XXXX not be much to some people but its a lot to me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32174
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX I applied for a credit card at Wells Fargo that was approved and through the process I was asked if I wanted to do a balance transfer and I did, they asked for the account number of the account that I wanted to do the balance transfer from after that the information was submitted and I waited 17 days called multiple time getting different information every time I called after that a balance was placed in my account from an unknown account from macys that is not related to me I started a complaint of fraud where Wells Fargo processes a refund and opened an investigation according to the fraud department they were able to match my information to the account with macys and that the case was closed I proceeded to call multiple times to verify what information was obtained throughout this investigation but they said that they didnt have an account or any information they can share with me at all they continue to say they are unable to see who they paid all they know is that the information is correct I was never given any information from Wells Fargo about who will have access to my information and why is it so easy for someone to add funds to someones account with out so much as confirming basic information, Wells Fargo does not provide any valid information regarding this at all.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34744
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: We have been dealing with Wells Fargo on getting a charge reversed where a vet service charged my card on file without permission the day of service on XX/XX/XXXX. They sent him me an invoice also which I sent out a check for not knowing that they had charged my card. Once I found out the card was charged I filed a claim with Wells Fargo that the card was fraudulently charged. I spent about 2 hours with a banker in the branch who got the claim started named XXXX. After that I had to come back and spent another 2 hours with a banker named XXXX also. A claim was put in for {$4500.00} to be investigated and I received a credit of {$4500.00} into my account. After some time I received a letter saying that the investigated was complete and found that the charge was not fraudulent and took out {$4500.00} from my account. They then re escalated it and requested more info. I provided them with the check that was deposited by the vet and with a letter from the vet stating that they were already paid by check and the charge should not have been done on the card. I waited for the resolution of it but Wells Fargo came back and once again said that they did not believe it to be fraud and would not put the money back in my account. I got it re escalated once more and this time talked to a manager named XXXX on their resolutions team she then transferred me over to the claims department to start up a whole new claim as the previous one had been closed. I spent about 2 hours on the phone with someone whom we told the whole case to and said she started a new claim for us. While waiting for a claim number she gave me an email to send the documents to once again. She could not provide me a claim number as she said it would take 24 hours to populate and to call back the claims department the next day. I called back the next day and waited on hold for a little over 1 hour. After getting someone and asking for the claim number they gave me my old claim number. After telling them this was the old claim number I need the new one they said that no one had submitted a new claim and that one did not exist. I escalated this to a manager named XXXX. Immediately XXXX was rude and just talking over anything that was being said. He kept telling me the old claim is closed, that we can not open a new one even though a person the previous day stated that they did open one.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92663
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: On or about XX/XX/, I attempted to reach Wells Fargo Practice Finance regarding a lien placed on my property. I wanted to discuss possibly negotiating a payment amount with someone representing the bank. I also reached out to the lawyer who placed the lien. The attorney 's office noted that because the lien was placed over 9 years ago, that Well 's Fargo had to look into the paperwork. Over last 5 weeks, it has been brought to my attention that Wells Fargo Practice Finance ( WFPF ) sold the debt to XXXX XXXX and that company has since been taken over by XXXX XXXX. WFPF says that they recalled the debt from XXXX XXXX, XXXX XXXX is not familiar with having the debt. I am trying to make arrangements to satisfy the debt, however WFPF has been avoiding calls from me and is not assisting with my attempt to resolve this situation. It is unclear if they currently own the debt as we were told that they never received the paperwork after recalling the debt from XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28056
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023, I was working on my computer, it locked up with a notification from XXXX that my computer had been infected with a virus. I was unable to exit out of that page and even tried to shut off my computer. I turned it back, on the page was still there with the Official XXXX logo and a phone # to call. I called XXXX. I spoke with someone who did a variety of things to my computer. Then told me that my XXXX address had been compromised and that someone had compromised my finances. He told me that he was going to connect me on a secure phone line to Wells Fargo. I NEVER told him I banked with Wells Fargo. He told me to tell them that my XXXX address had been compromised and that they needed to put my accounts on a high alert and monitor them for XXXX hours. I asked for his ID # and it was XXXX. He then transferred me to XXXX XXXX, ID # XXXX Who identified himself as a Wells Fargo employee. The # on my phone was XXXX, Wells Fargos business customer service #. I have business accounts with them. He said at XXXX there was a charge made of {$25000.00} on my account. And at XXXX the bank called me because of suspicious charges but that the phone call was intercepted and approved by the bad people. He said that we needed to create a duplicate account to catch them when they tried to process the charge. This had to be done within the next 2 hours to make sure it didnt go through. I spent the next 4 hours doing what he told me to do. With him on the phone the entire time I went to 2 different branches and cash checks. Then he had me go to a government ATM and deposit the money. He told me the US Marshall was working with the bank to catch these people. It actually was a Bitcoin ATM which I knew nothing about at that time. During this time, we would get disconnected, he would call me back again showing Wells Fargos #. I have Photos of this. I sent photocopies of the receipts to phone # XXXX. He told me that he would be calling me Monday morning at XXXX to let me know that everything had been handled and not to worry and that I could reach him at any time at the # that I had sent those copies to. That evening, I was telling my daughter all of this, thats when I realized I had been scammed and called the XXXX Police department. Police Report. # XXXX XXXX XXXX XXXX. I have filed a claim with 2 different departments at Wells Fargo. They denied my claims, taking no responsibility for the fact that it was their phone # and supposedly an employee of theirs. I have disputed this to the highest level of authority. I have also filed reports with the Elder Abuse Services, Adult Protection Services, The Internet Crime Complaint Center, and The Federal Trade Commission. I am absolutely devastated at the loss of almost my entire savings account. I trusted my banking institution. They have shown me absolutely no compassion.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85310
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: - Name : XXXX XXXX - Claim Number : XXXX - Account Number : Checking Account ending in XXXX - Date of Fraudulent Transaction : XX/XX/XXXX - Transaction Description : Unauthorized wire transfer of {$1600.00} XX/XX/2023 ( Friday ) : @ XXXXXXXX an unauthorized wire transaction of {$1600.00} was pending in my checking account ending in XXXX. Within the hour, I immediately went into a physical Wells Fargo Bank location ( XXXX XXXX XXXX, XXXX, GA XXXX ). XXXX was the representative that I spoke with, I gave him the rundown on how there was an unauthorized pending wire transaction and that my bank account and cards were BOTH compromised, due to fraud. He called the fraud department and had me speak with them directly. They told me that I would get my money back within 10 days as well as the claim number and any other further details on the case sent via letter in the mail. ( Claim : XXXX ) XX/XX/2023 ( Friday ) : @ XXXX I called Wells Fargo Customer service number XXXX XXXX ) for an update on my claim and to request a provisional credit. I originally spoke with a man who straight up told me " yea you're going have to deal with your money being lost cause there is nothing we can do ''. After receiving his pathetic response, I asked to speak to someone else, in which I was transferred to a sweet lady. She was able to get a " case specialist '' for me to help further investigate my situation and give an update. I was told I would hear back from the " case specialist '' within 2 days. ( They never reached out ) XX/XX/2023 ( Tuesday ) : XXXX XXXXXXXX I had an appointment with XXXX XXXX XXXX XXXX confirmation code : XXXX ) to discuss my case and discuss the fact that I have NOT received any letter in the mail or information regarding my claim, whatsoever. This is the same Wells Fargo location I went to on XX/XX/2201 XXXX XXXX, XXXX, GA XXXX. When XXXX called the fraud department they told her that my claim was denied. This is the FIRST time I was hearing this AND they never gave her a specific/EXACT reason on why my claim was denied. She gave me the option for her to retype out my case meticulously in a letter to send to a " case specialist '' for a further investigation on my original claim, and also requested to find out EXACTLY why it was denied in the first place. I was told this was reopening my case but only given a complaint ID : XXXX XX/XX/2023 ( Friday ) : @ XXXX I received a phone call from my case XXXX. However he informed me that he just got assigned my case and still needs time to review. He let me know he will either email or call me by XX/XX/XXXX ( the latest ) to give me an official review of my claim. No information or helpful actions were provided during this call. XX/XX/2023 ( Friday ) : @ XXXX I called Wells Fargo Customer Service number ( XXXX ) to get an update on my case since no one reached out from the last call ; I did not receive any information via email/phone. Eventually I was put in contact with a different case specialist named XXXX XXXX. He told me in order to get my money back I would need to request a letter from my cell phone provider ( XXXX ) saying that my phone number was being compromised to prove that I was unable to make the unauthorized online wire transaction at the time ( XX/XX/XXXX ). Which didn't sit right when an online fraud wire transaction can take place via phone OR a computer, and the wire transaction was NOT linked to my number. XX/XX/2023 ( Wednesday ) : @ XXXX I called the Wells Fargo online fraud department number XXXX XXXX ) to get an update on my dispute. After giving them a short summary of my situation ( starting from the beginning, XX/XX/XXXX ) they transferred me to a different department to discuss further details on my case and to help me understand what was going on. After speaking to XXXX she let me know the dispute was denied again after a couple days of reopening it. She then transferred me to the fraud department stating that they will have further details on why my claim was denied 2x ( without notification ). At this point I'm being passed around without consideration. When I finally got transferred back ( to the original fraud department I called initially ) they told me they didn't have the authorization to access the case to give me the specifics on why it was denied. So the FRAUD DEPARTMENT can't tell me why my FRAUD claim was denied ( 2x )? I asked for a supervisor which, thankfully, I was able to get in touch with. But yet the SUPERVISOR of the FRAUD department still wasn't able to somehow access the specifics on my case??? They then said they would schedule a call back from a certain department to give me a call within the next two business days. It is XX/XX/XXXX and I have not received any follow up call, email, or letter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30062
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A