Date Received: 2023-11-28
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I have been a client of Wells Fargo for 30 years. I started a business at XXXX XXXX XXXX. When I applied for and was authorized for a loan within the Covid-19 relief program for small businesses affected by Covid-19, they promised the loan yet never delivered causing substantial losses to myself and business not limited to inability to rehire employees or carry normal operations. When I asked a branch member their perspective they stated that I was not taking care of myself due to my XXXX XXXX. As a woman and a person who identifies as someone with a XXXX, this was unacceptable given they had an obligation to support small businesses. Instead, they forced me to use a high interest credit card rather than grant me the forgivable 1 % loan that I was entitled to for my business expenses. They have been unwilling to negotiate a reasonable resolution despite ongoing attempts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-28
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Wells Fargo bought XXXX, where I had an account with auto-pay. Wells Fargo did not transfer my auto-pay to my account without notifying me. Subsequently, I was under the impression that this arrangement was transferred since they were responsible for transferring all amounts and methods of payment. As a result, my account was tagged for late payments for three months, which caused my credit score to plummet from XXXX to XXXX and caused other creditors to lower my existing credit cards or cancel the cards altogether in a credit card company where I didn't owe money. although no balance was owed, they closed the account and put me on a payment plan without rectifying the error or adjusting the " bad '' report. I have auto-pay on all my loans and credit cards and have never missed a payment with any source except the situation with Wells Fargo Bank . Even after they set up Autopay after extensive application, they have reported late payments with this in effect. I can provide proof of the reduced payments from my bank statement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60628
Submitted Via: Web
Date Sent: 2023-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I am a credit card holder with Wells Fargo as of earlier this year. I have always paid my bills, and my credit score is over XXXX. I tried to contact Wells Fargo to no avail. On the last statement, Wells Fargo has billed me incorrectly in the amount of {$430.00}. This amount does not include my payment made on XX/XX/XXXX of {$170.00}. Therefore, the correct amount to be billed is as follows : {$430.00} - {$170.00} = {$260.00}. I have confirmed this amount with the Posted Transactions for this period of time. The Posted Transactions do reflect my payment of {$170.00} and the reward {$14.00}. If you add up the Posted Transactions and the payments/rewards, you will arrive at {$260.00}, the correct amount to be billed. See enclosed screenshots. Solution : Have Wells Fargo correct their mistake and bill me for the correct amount of {$260.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44122
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-28
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: Date of purchase of this vehicle was XX/XX/XXXX from XXXX. Wells Fargo was the lending of the car loan. I filed bankruptcy on XX/XX/XXXX. In that bankruptcy I reaffirmed my vehicle to continue to keep the vehicle and continue payments until the vehicle was paid off. Well Fargo Dealer Services National Bankruptcy Division mailed out a letter of acknowledgement confirming the reaffirmation request and accepting the terms of the initial agreement. Under acct XXXX my vehicle was paid off on XX/XX/XXXX. After pulling my credit Wells Fargo has failed at reporting 5 years of credit history involving my vehicle. After speaking with XXXX XXXX and XXXX the escalation rep at Wells Fargo. I was advised that due to a system error and failure to appropriately flag my acct for bankruptcy my credit history was removed and can't be reinserted to all credit bureaus. I was told that due to remediation there's NOTHING they can do. This is unacceptable and a complete injustice to me as a consumer having paid off my vehicle under contract terms and not have it reported properly. I have a right a consumer to know what system error caused Wells Fargo to remove all history of my payments to all credit bureaus. I should also have the right as a consumer to request this to be reinserted without any push back from Wells Fargo. This has impacted my credit negatively and I'm looking to have this resolved and reinserted expeditiously reported to all 4 credit bureaus. I'm also requesting an explanation of this system error. I have spoken with 7 different people at the Office of Presidents as well as the bankruptcy division asking how to file a complaint of resolution. They credit bureaus are refusing to file a dispute that doesnt appear on my credit. I understand that this can be done by the credit bureaus if a company is refusing to reinsert my credit history. I'm asking that Wells Fargo report this to the credit bureaus or if that fails for the credit bureaus to open an dispute on my behalf regarding this information not being reported and to have the 5 years of missing credit history to be reported and visible on my credit report so that my score can be increased. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-28
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: On XX/XX/XXXX my bank account was showing that I had XXXX in it. I received a notification on my phone when I checked my online bank account. This was the combined total of the {$100.00} that I currently had in it along with the expected {$5700.00}. Since my account was positive I paid some bills. However, NOW, I'm seeing that my account is showing a negative balance of - {$470.00}. I feel like they are crediting my account but then taking that amount that is deposited if it means that my account will go negative
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80524
Submitted Via: Web
Date Sent: 2023-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Twice in the last year, Wells Fargo has accepted my deposit, allowed me to spend my money with no warning that 6 days later they would freeze my paycheck deposit for 2 weeks. Most recent example is Deposit XXXX XXXX, XXXX. Was informed XX/XX/XXXXXXXX that they won't release my funds till XX/XX/XXXXXXXX XXXX I contend that they are stealing this money from me in an effort to get my financial situation really bad so they can charge overdraft fees. This is completely unacceptable. My check is the same every single week and has never bounced. This needs to change they have no right to keep my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55304
Submitted Via: Web
Date Sent: 2023-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-28
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I was admitted into a XXXX facility on XX/XX/2023 and prior to that all services were cancelled with XXXX. I noticed in XX/XX/2023 that XXXX was still withdrawing money from my account. I contacted Wells Fargo in XXXX and asked them to stop the automatic withdrawals there was no withdrawals in XXXX ; however, they started again in XXXX. I XXXX and have no access to a computer in this facility and wasn't aware of this until in or around XXXX when my sister accessed my bank statements.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75043
Submitted Via: Web
Date Sent: 2023-11-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check in the amouunt of {$7300.00} on XX/XX/23 into Wells Fargo Bank from XXXX XXXX XXXX. Wells Fargo said that the funds were Insufficient and they needed to hold the check until the XXXX of XXXX. My Client said that the funds were taken out last night. When I called Wells Fargo Back and talked to a Supervisor, XXXX, she said the the money is taken out of the account and put into another account where verification is done. It was the second account that said insufficient funds. I was under the impression that if the money is debited from an account it should be credited to the account requesting it. However, I can not wait until the XXXX to pay for it. I can not tell my bill collectors.. '' sorry you'll have to wait until the XXXX ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89103
Submitted Via: Web
Date Sent: 2023-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-28
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I received an email verification from XXXX on XX/XX/2023 stating : " This email is to confirm your renters insurance cancellation. If the information below does not match your account or you believe you have received this message in error, please call us at ( XXXX ) XXXX. '' But on XX/XX/XXXX, my debit card got charged a recurring fee of {$16.00} again. I tried disputing it. But Wells Fargo does not allow me to dispute it. I have a screenshot.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94565
Submitted Via: Web
Date Sent: 2023-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: Pay off was sent by XXXX XXXX XXXX and sent back by Wells Fargo Auto I have contacted Wells Fargo Auto and they are not Cooperating
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95901
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A