Date Received: 2022-09-10
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I was declined a reimbursement for a transaction that was clearly fraud from an individual named XXXX XXXX through XXXX in the amount of XXXX on XX/XX/22. I contacted USAAFSB For help on XX/XX/22 and they did a quick look into it and denied it.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 945XX
Submitted Via: Web
Date Sent: 2022-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: Yesterday XX/XX/2022 they wired the money from my savings account XXXX XXXX The money were gone to the XXXX XXXXXXXX XXXX and their name is XXXX XXXX XXXX. My bank is USAA. I have contacted my bank already
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: 98466
Submitted Via: Web
Date Sent: 2022-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 I sent money via XXXX to an address provided on XXXX for purchase of an item. The item never showed up, and all 3 of my accounts used were subsequently hacked. I've filed a complaint with Several banks as well as XXXX. I've also filed police reports as I want the person or persons behind this scam to face legal penalties. To date all of my other financial institutions have refunded the monies due to fraud except USAA. I'd love assistance in getting the remainder of my money returned to me please. It was 2 different payments. One was {$2000.00} via XXXX, USAA gave me a temporary credit for that amount. The other was {$1000.00} via XXXX, USAA said it would take 10 days for them to verify it was fraud. Today is day 10 and I have received no information or credit from them.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33626
Submitted Via: Web
Date Sent: 2022-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-08
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: Every XXXX, I am charged an XXXX fee. This time I have been charged {$60.00} for {$15.00} worth of transactions, and this money was available on the account. The charge was presented to the bank on XX/XX/2022 and returned on XX/XX/2022 and I was charged XXXX XXXX on XX/XX/2022. First, the money was available when present and when the XXXX was charged. I want a refund and a transaction log on my account showing the time, date, and balance in my account.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 22192
Submitted Via: Web
Date Sent: 2022-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-08
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: on or about XX/XX/XXXX, my credit card company, USAA withdrew XXXX dollars from my personal checking account with me calling and requesting and XXXX. They stole XXXX dollars with out my permission and did not place it on my credit card as a deposit..I have no idea where it is! Previously, on or about XXXX, I called and talked to a customer service rep. I asked why my USAA credit card balance had stayed at XXXX for al least XXXX XXXXays. She told that large XXXX deposits ( XXXX ) were red flagged and held or frozen or put on a hold for an unknown amount of time ( 10 days ) until " someone " could investigate this red flag. No on from USAA contacted me at any time in the XXXX years I have a customer of USAA. Not knowing this, I continued making deposits from my personal checking account to get my balance up.I needed to order important things. This is how I order my XXXX medications that I must take regularly for my serious health conditions.This is how I order items that I can not buy in my small town of XXXX, Oklahoma. I can not drive to XXXX or XXXX to by these things I need. I need to buy them online. These are things that are very important to my daily quality of life. USAA 's abandoned their Fiduciary responsibility to me and I suffered emotional pain, physical pain, and anger as to how they stole XXXX from me and would not put my XXXX deposits on my USAA credit card. I see this as a severe violation of my rights and I consider the a clear case of XXXX XXXX. I am XXXX XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OK
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: there was 2 accounts opened through USAA dated on XX/XX/XXXX in the amount of {$97000.00} and XX/XX/XXXX in the amount of {$50000.00} these accounts are now charged off and these accounts was opened with out my consent or authorization because I was incarcerated from XX/XX/XXXX - XX/XX/XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30350
Submitted Via: Web
Date Sent: 2022-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-08
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I attempted to use the USAA phone app to transfer {$100.00} from my savings account to my checking account. The transfer did not go through. It has always been instantaneous. I called customer service and the person I spoke with transferred the funds to an account that was charged off in 2017 that I do not have access to and I do not know if it is even my account without any authorization from me, verbal or otherwise. I was not even aware there was another account my funds could go to. I can't view it in the app or online at all. Multiple representatives told me this should not even be possible. I have spent hours on the phone and they keep transferring me in circles. Everyone has told me they are unable to fix the situation and all have refused to transfer me to anyone that can do something about it. The last I have heard is I have lost access to my funds until someone reviews a brief call days from now.
Company Response: Company believes complaint is the result of an isolated error
State: OR
Zip: 97007
Submitted Via: Web
Date Sent: 2022-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-07
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: On XX/XX/2022 XXXX XXXX XXXX took a {$100.00} from my Checking Acct. On XXXX XXXX XXXX the same company took out {$70.00} from the same Acct. Several times I requested them to Cancel my contract and this all was because they didn't do the repairs as they advertise when I became a customer with their organization 2 times once in XXXX and once in XXXX. where they did nothing to repair my Heat Pump the first time in the winter when it was cold and once in the Summer when the heat was 100 degrees. I am a XXXX veteran with XXXX XXXX XXXX and both conditions of the weather have affected me.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 18966
Submitted Via: Web
Date Sent: 2022-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022 I was the victim of a very tactical scam. The scammers targeted my savings account and submitted XXXX checks to USAA for {$2500.00} each. I contacted USAA on XX/XX/2022 notifying them of the fraud. They have frozen my accounts. I was informed that there would be a XXXX business day lag before I had access to my funds. It is now XXXX days later and I still do not have access to my funds. I have bills to pay, money in my accounts, and no way to pay my debts because I can not access my own funds. I have filed a fraud alert with the XXXX, XXXX, and XXXX credit agencies.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: ID
Zip: 838XX
Submitted Via: Web
Date Sent: 2022-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-06
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Hello, its been Two weeks since Ive been able to access my account, they said in the beginning it will take a week to withhold my funds because they wanted me to send my ID in. So I did, at that time, they told me to call back on a Monday ( it was Friday ), so I did. They said call back next week. So then I asked about the funds in my account, they couldnt tell me. I hope this gets resolved quickly. USAA is a bad company. They told me to keep calling everyday and nobody is helpful.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 486XX
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A