Date Received: 2023-10-21
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I am a small business owner who banks with US Bank. I have a Business checking account with them. Recently, I deposited three checks from a customer, totaling {$3700.00}. However, all three checks bounced due to insufficient funds. As a result, US Bank has decided to close my account, which I believe is unfair considering the circumstances. To address this issue, I contacted customer service at US Bank and sought their assistance in enforcing collection from the customer. The customer claimed that the funds were not available, but later stated that they were and advised me to process the checks anyway. A customer service representative named XXXX suggested that I redeposit the checks through the ATM for reprocessing. Unfortunately, the ATM did not accept the checks, leading to the closure of my business account. In an effort to find a solution, I have reached out to both the customer and their banking institution. It has become apparent that the customer does not have sufficient funds to cover the checks. As a business owner, I believe that I should be protected by my financial institution when faced with bounced checks from customers. Initially, US Bank assured me that my deposits were insured and that I would not be held responsible for any consequent damages. However, the current situation is clearly unfair and unjustified, and I do not understand why my account is being closed. I kindly request guidance on how to navigate towards a fair resolution. Thank you for your assistance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92345
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I was on the front page of XXXXXXXX XXXX website, clicked on the box to apply for an XXXX XXXX credit card that shows 4x points as well as {$150.00} bonus once you spend {$500.00}. I applied, got approved, received a card. Spent the {$500.00} witin one month ( they require within 3 months but I was well within that time frame ). Called to ask where my points and bonus was and was told I didn't get the XXXX XXXX card like I had signed up for. Was told it's now a platinum card. Looked up their platinum card online and it shows the EXACT same information, 4times the points and {$150.00} sign on bonus. They are the exact same, so why am I not getting what they advdertise? Shouldn't matter what type of account they put me in EVEN though I clicked the XXXX reweards card, they offer the same sign on reward for either account when you open a new account. So somewhere they have me screwed up and no one is trying to fix a thing. I have excellent credit as well. I took pictures of their website showing the offers they are giving people to sign up for the XXXX XXXX rewards card AND the platinum card. So they advertise the information to lure you in, and don't give it to you when you earn it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 131XX
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: UsBank took XXXX atm charges out of my account in fees XXXX times in one month- they charged for their own atm fees- ( deposit and withdrawal ) they also charged me even when they were on the phone with me having me try again when it stopped working - fraud department blocked me from removing funds then charged me while they had me try to retrieve them - they also charged me ATM fees when they put a 10 day hold on my check unbeknownst to me- the online account said I had cash - but for some reason they denied it- not even the woman on the phone knew why/ - found a hold on my check - that could be removed by as early as Monday phone showed me having cash- but atm said I was negative - I had no way of retrieving funds and they continued to tell me to try again tomorrow - who would have thought it was charging me XXXX every attempt Called the bank and they can do nothing about the fees they cant even close my account because Im negative due to fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45150
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I'm unable to check my finances on my banking app. The problem is the banks online banking staff won't allow me to have my password reset information sent to my current phone, but always notifies me that I can only get this information through a phone I no longer use. This online banking app is the only way I can keep up with transactions and keep up with where current finances are. For the last 3 years customer service has taken my new phone information and advised me that 3-5 days the issue will be fixed and it never does. I've called customer service numerous times to deal with the issue. At times the customer service will hang up the phone mid call. Last time I called and told them I'm trying to have the 'password reset ' information sent to my new phone they told me the same thing they did the last 3 years. I told her my concerns that she's telling me the same thing the last string of customer service reps told me. She let me know the higher departments of the bank make discretionary decisions on these kind of matters. 5 years ago I tried to get my money out of the bank and tried to get it transfered to a local credit union. They stalled and for an unknown reason the transfer never happened. How am I able to get to the bottom of this issue. The bank I'm with is called XXXX XXXX XXXX. U.S. Bank XXXX XXXX is a XXXX or XXXX, reloadable prepaid pay card program that provides an alternative to paper checks etc
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23223
Submitted Via: Web
Date Sent: 2023-10-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I paid my credit card with my business checking account which I am a sole proprietor. I use the card for household items and I rent my house out part time. They closed the card due to making a payment from a business checking account and they blocked me from the online banking so I can not pay online. Then they charge me late fees when I can not get into the account to pay and I can only send it paper checks which I dont know when the arrive and they are charging me more late fees. I have paid on time for 6 years and now they are trying to put me into delinquency.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 330XX
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Opening an account
Subissue: Confusing or missing disclosures
Consumer Complaint: Complaint Regarding Failure to Receive Promotional Bonus Dear Customer Financial Protection Bureau ( CFPB ) Representative, I hope this email finds you well. I am writing to file a formal complaint against U.S. Bank regarding their failure to provide me with the promotional bonus promised in their promotion campaign. Despite meeting all the requirements specified in the promotional email, I have not received the {$600.00} opening bonus as offered by U.S. Bank. To provide a comprehensive overview of the situation, I have attached the relevant documents for your reference. Attachment XXXX contains the response I received from U.S. Bank and the promotion terms and conditions. Attachment XXXX confirms that I opened my new account with the promotion code and within the specified timeframe, well within the 90-day window. According to the terms provided, this promotion was open to customers using the XXXX promotion code but deemed ineligible for those utilizing XXXX XXXX. Regrettably, this policy regarding XXXX XXXX was neither adequately defined nor documented, leading to considerable confusion. To add to the confusion, despite opening the account through the XXXX XXXX XXXX the promotion code " XXXX '' was validated and recorded in their system. Additionally, the U.S. Bank customer representatives confirmed they acknowledged the presence of the promotion code on my account. To my dismay, I received correspondence from U.S. Bank asserting my ineligibility for the opening bonus, citing the XXXX XXXX. This contradicts the information provided during the account opening process and is a significant source of frustration. The practice of validating the promotion code through XXXX XXXX during the account opening process, only to later deny eligibility based on the same, is deeply misleading. This not only creates confusion but erodes the trust customers place in the bank 's communication and processes. I trust that the CFPB, as the governing body overseeing fair and responsible banking practices, will thoroughly investigate this complaint and take appropriate action against U.S. Bank if necessary. I would greatly appreciate your assistance in resolving this matter and ensuring that my rights as a consumer are protected. Thank you for your attention to this matter. I look forward to a prompt resolution and a favorable outcome. Please do not hesitate to contact me if you require any additional information or documentation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07302
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-22
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I placed a security deposit of {$300.00} as collateral for a secured credit card. US Bank closed my credit card AFTER I had paid the credit card balance in full. While I am not concerned with the closure, I have never received the security deposit US Bank held. I have sent multiple requests to US Bank, including the proper address to return the deposits funds to. However, after apx 1 year, I still have not received a response from the bank or the funds that should have been returned. I am requesting that US Bank return my full security deposit plus any applicable interest to the following address ( same as on file ) : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Utah XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84020
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: There were 3 accounts still open with USBank. A Checking, Savings and line of credit. The balances were XXXX and the account closed on or about XX/XX/2022 with XXXX balances on all accounts. The account had previously had an automatic transfer to go from the checking account to the savings account every month for {$200.00}, On XX/XX/XXXX the bank transferred {$250.00} from the Overdraft line credit to the checking and then transferred {$200.00} of that into savings. They charged a fee of {$12.00} to do this. Since the account was closed they then sent a refund check for the {$200.00} in the savings account. Since the checking account was also closed they then sent another check for {$37.00} for a balance refund of the checking account. ( {$50.00} minus the {$12.00} fee ) All of these transactions were done the same day, XX/XX/2022. I received a XXXX check in the mail on or about XX/XX/XXXX. I went to the bank because I knew that there was an error. The bank advised me they couldn't do anything, that I should just wait to get the XXXX check ( I never have ) and then call and see if they will waive the fee. I advised them that this was their error, I gave them the XXXX check and left. I withdrew all of my accounts from this bank due to problems with the branch and online banking on another account. It took a bit longer to close this account since it was the main one used, They have charged off this balance. ( I think it went up to XXXX or so ) I would like this cleared and the credit reports for me and my ex-husband updated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37043
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: U.S. Bank N.A. charges a usury amount of interest on the revolving debt of this account. They have neglected to perform, ongoing, due diligence on this account and have maintained a predatory level of interest despite the fact that the creditworthiness of the account holder is in the top 3 % of borrowers with regard to 'credit score. ' They have failed to take into account the payment history, and the fact that no balance has been carried for longer than 31 calendar days since XXXX XXXX. Additionally, no 'late ' pay has been registered on this account for over a decade and a half ( FY XXXX ). The interest rate ( APR ) on this account needs to be reexamined, readjusted, and reset to reflect the account holder 's creditworthiness.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10010
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On or about XXXX I contacted U.S. bank because I discovered there was some fraudulent activity in my account. Namely, someone deposited two checks worth over 4K into my account as a result of two separate business transactions. I first contacted the 24-hour hotline as soon as I realized one of the checks was fake. By that time, U.S. bank had already processed a second check but unfortunately it was too late for U.S. bank ( or I ) to do anything about it. The person I initially spoke with told me my account would be disabled and it was just a precaution to ensure no further damage could occur on my account. The lady I spoke with really made me feel at ease and told me I really had nothing to worry about and she was certain U.S. bank would understand my situation and have empathy for me since I got scammed for about 10k. And she further explained to me that I needed to speak with a manager to help further assist me. On XXXX, I contacted the manager at my local branch named XXXX XXXX because I was told she was the only one who could help me. During my conversations with XXXX, I came to discover that U.S. bank was in the process of investigating other transactions on my account which were unrelated to the two fraudulent checks as mentioned above. I told her OK but I started to get the idea that U.S. bank suspected I was involved in fraudulent activity with no justification as to why. XXXX could also not understand what was going on and submitted a formal complaint on my behalf on XXXX. Soon after I received a letter from U.S. bank telling me they were in the process of closing my account for " suspected irregular activity '' but did not give me any justification as to what that irregular activity was. Around XXXX, I received a letter from U.S. bank telling me that my account was closed and the letter stated they were in the process of mailing a check to me in the amount of {$2100.00}. I waited a few weeks and the check never arrived so I called U.S. bank and they told me I needed to reach XXXX again. On XXXX XXXX, I called her and asked what the problem was and she told me her back office needed to verify a few transactions into my account before the funds could be released so I agreed. I sent her a complete statement for the month of XXXX showing all of the transactions into my U.S. bank account so she could verify. On XXXX XXXX, XXXX calls me back and tells me they still can not release my funds because there are open claims on my account and she could not elaborate as to what that meant or where the claims came from. This is completely unacceptable! I was scammed from someone when I unknowingly deposited two checks into my account of which turned out to be fraudulent and U.S. bank lost no money over this issue. But since that time, U.S. bank has been claiming and acting like I am some kind of criminal and somehow at fault while trying to claim that other transactions that went into my account are somehow also fraudulent without giving any reason as to why. I HAVE RECEIPTS FOR EVERY TRANSACTION THAT I HAVE MADE WITH EVERY ONE OF MY CUSTOMERS AND I CAN PROVE THERE WAS ABSOLUTELY 0 FRAUD IN MY ACCOUNT! I want U.S. bank to release the funds owed to me as soon as possible and stop giving me the run around.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89015
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A