Date Received: 2023-10-25
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: I was making 3 times the minimum payment amount and called 3 times last year in XX/XX/ and found out they had increased my interest rate with no notifications 4 times in 1 year causing the minimum payment to also be the amount for only interest each month
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: 870XX
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: I am a XXXX XXXX and have a business account with US Bank I have been using an advertising company on an app called XXXX and on XXXX there was a new company approached me to use their service as well. After quickly thought about it and I decided to move forward to add a new advertising source but turns out they are scam. I transferred {$350.00} to the scammer via XXXX and called US Bank to file a claim on XX/XX/ after noticing the scam but received a letter from US Bank stating they decline the claim which I think makes no sense given the fact the transaction was a scam. I filed a FBI report about the incident as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 957XX
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am writing to formally file a complaint against US Bank, pertaining to their handling of my fraud claim, which I submitted on or around XX/XX/2023. The details of the situation are as follows : Fraud Claim Submission : On XX/XX/2023, I submitted a fraud claim amounting to over {$4000.00}, related to charges made on my lost/stolen card. US Banks Response : On XX/XX/2023, US Bank denied my fraud claim without requesting any supporting information or providing an explanation or evidence for their decision. Phone Conversation with " XXXX '' : Following the denial, I received a call from a representative named " XXXX '' on XX/XX/2023, from phone number XXXX. During the conversation, XXXX was rude and unhelpful, threatening to close the claim and treating me as if I were responsible for the charges. She informed me that their official policy required a police report for transactions above a certain amount. Submission of Police Report : In response to XXXX 's instructions, I promptly submitted a police report via fax on XX/XX/2023, to the number she provided. Lack of Communication : Despite my attempts to communicate with XXXX, my calls have gone unanswered, suggesting a lack of willingness to resolve the matter. I strongly believe that US Bank 's treatment of my case has been discriminatory and in violation of their own policies. I urge the Consumer Financial Protection Bureau to investigate this matter thoroughly. I appreciate your prompt attention to this matter and look forward to a swift and just resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 949XX
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-24
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: XXXX XXXX Account number XXXX Entitlement order Adverse Claim XX/XX/2023 i received mail from us bank at my home, the enclosed letter informed me that my account wa being closed and all the funds being returned to me due to my previous behavior at the bank and issues i had resolved with the banks employees. I reached out the the company and was told I can no longer contact them for any information about this issue. Im a filing this company today on behalf of securities fraud, I ask to Ive my original issued securitiy which a financial asset retracted and never got a response. Regardless of the reason for my account supposedly being closed have that right and withholding my securities is securities fraud! This institution is in clear violation of the Equal Credit Opportunity Act and Consumer Credit Protection Act! Also according to Section 1308.51 Securities account - acquisition of security entitlement from securities intermediary - UCC 8-501. Ohio Revised Code/ Title 13 Commercial Transactions/ Chapter 1308 Investment Securities ( A ) " Securities account '' means an account to which a financial asset is or may be credited in accordance with an agreement under which the person maintaining the account undertakes to treat the person for whom the account is maintained as entitled to exercise the rights that comprise the financial asset. ( 1 ) Indicates by book entry that a financial asset has been credited to the person 's securities account ; ( XXXX ) Receives a financial asset from the person or acquires a financial asset for the person and, in either case, accepts it for credit to the person 's securities account ; or ( XXXX ) Becomes obligated under other law, regulation, or rule to credit a financial asset to the person 's securities account. ( C ) If a condition of division ( B ) of this section has been met, a person has a security entitlement even though the securities intermediary does not itself hold the financial asset. Either my financial asset has been destroyed, sold, assigned or transfer for unjust enrichment and I havent received any proceeds from the interest earned .it is my property and o have securities entitlement is bank is just a securities intermediary. If a securities intermediary holds a financial asset for another person, and the financial asset is registered in the name of, payable to the order of, or specially indorsed to the other person, and has not been indorsed to the securities intermediary or in blank, the other person is treated as holding the financial asset directly rather than as having a security entitlement with respect to the financial asset. ( XXXX ) Issuance of a security is not establishment of a security entitlement so it still belongs to me and Im making claim to all property, principal and all interest earned from my face-amount certificate. writing that is a security certificate is governed by this Article and not by Article 3, even though it also meets the requirements of that Article. However, a negotiable instrument governed by Article XXXX is a financial asset if it is held in a securities account. I am aware of all of the facts and i am making and advers claim to all securities that belong to Me.. XXXX. NOTICE OF ADVERSE CLAIM. ( a ) A person has notice of an adverse claim if : ( XXXX ) the person knows of the adverse claim ; ( XXXX ) the person is aware of facts sufficient to indicate that there is a significant probability that the adverse claim exists and deliberately avoids information that would establish the existence of the adverse claim; or ( XXXX ) the person has a duty, imposed by statute or regulation, to investigate whether an adverse claim exists, and the investigation so required would establish the existence of the adverse claim. ( b ) Having knowledge that a financial asset or interest therein is or has been transferred by a representative imposes no duty of inquiry into the rightfulness of a transaction and is not notice of an adverse claim. However, a person who knows that a representative has transferred a financial asset or interest therein in a transaction that is, or whose proceeds are being used, for the individual benefit of the representative or otherwise in breach of dut has notice of an adverse claim. XXXX. ACQUISITION OF SECURITY OR FINANCIAL ASSET OR INTEREST THEREIN. ( C ) A person who acquires a security entitlement to a security or other financial asset has the rights specified in Part 5, but is a purchaser of any security, security entitlement, or other financial asset held by the securities intermediary only to the extent provided in Section 8-503. Section 1308.57 | Duty of securities intermediary to comply with entitlement holder - UCC 8-507. Ohio Revised Code /Title 13 Commercial Transactions /Chapter 1308 Investment Securities A ) A securities intermediary shall comply with an entitlement order if the entitlement order is originated by the appropriate person, the securities intermediary has had reasonable opportunity to assure itself that the entitlement order is genuine and authorized, and the securities intermediary has had reasonable opportunity to comply with the entitlement order. A securities intermediary satisfies the duty if : A ) A securities intermediary shall comply with an entitlement order if the entitlement order is originated by the appropriate person, the securities intermediary has had reasonable opportunity to assure itself that the entitlement order is genuine and authorized, and the securities intermediary has had reasonable opportunity to comply with the entitlement order. A securities intermediary satisfies the duty if : Ohio code Section 1109.36 Underwriting and dealing in guaranteed and acceptable debt securities. Ohio Revised Code / Title 11 Banks-Savings and Loan Associations/ Chapter 1109 State Banks- Powers the extent permitted by and subject to any limitations and restrictions the superintendent of financial institutions may impose, a state bank may underwrite and deal in investments in the form of bonds, notes, debentures, or other debt securities that are any of the following : ( A ) The direct obligation of or guaranteed by the United States ; ( B ) The direct obligation of or guaranteed by any state of the United States or any political subdivision of any state of the United States ; My deposit is also insured by fdic and should be remitted to me but has not in the form of interest payments, Section 3953.231 | Establishing and maintaining interest-bearing trust account for deposit of non-directed escrow funds. Ohio Revised Code /Title 39 Insurance /Chapter 3953 Title Insurance ( A ) ( 1 ) Each title insurance agent or title insurance company shall establish and maintain an interest-bearing trust account for the deposit of all non-directed escrow funds that meet the requirements of sections 1349.20 to 1349.22 of the Revised Code. ( 2 ) The account shall be established and maintained in any federally insured bank, savings and loan association, credit union, or savings bank that is authorized to transact business in this state. ( 3 ) The account shall be in the name of the title insurance agent or company, and shall be identified as an " interest on trust account '' or " IOTA. '' The name of the account may contain additional identifying information to distinguish it from other accounts. ( 4 ) The title insurance agent or company establishing the account shall submit, in writing, to the superintendent of insurance the name, account number, and location of the bank, savings and loan association, credit union, or savings bank in which the trust account is maintained. ( B ) Each title insurance agent or company shall deposit all non-directed escrow funds that are nominal in amount or are to be held for a short period of time into the account established under division ( A ) of this section no later than the next business day after receipt. ( C ) Each account established under division ( A ) of this section shall comply with all of the following : ( 1 ) All funds in the account shall be subject to withdrawal or transfer upon request and without delay, or as soon as permitted by law ; ( 2 ) The rate of interest payable on the account shall not be less than the rate paid by the bank, savings and loan, credit union, or savings bank to its regular depositors. The rate may be higher if there is no impairment of the right to the immediate withdrawal or transfer of the principal ; ( 3 ) All interest earned on the account, net of service charges and other related charges, shall be transmitted to the treasurer of state for deposit in the legal aid fund established under section 120.52 of the Revised Code. No part of the interest earned shall be paid to the title insurance agent or company. ( D ) The title insurance agent or company establishing an account under division ( A ) of this section shall direct the bank, savings and loan association, credit union, or savings bank to do both of the following : ( 1 ) Remit interest or dividends on the average monthly balance in the account, or as otherwise computed in accordance with the standard accounting practice of the bank, savings and loan association, credit union, or savings bank, less reasonable service charges and other related charges, to the treasurer of state at least quarterly for deposit in the legal aid fund established under section 120.52 of the Revised Code ; ( 2 ) At the time of each remittance, transmit to the treasurer of state, and if requested, to the Ohio access to justice foundation, and the title insurance agent or company, a statement showing the name of the title insurance agent or company for whom the remittance is sent, the rate of interest applied, the accounting period, the net amount remitted to the treasurer of state for each account, the total remitted, the average account balance for each month of the period for which the report is made, and the amount deducted for service charges and other related charges. ( E ) The statements and reports submitted by the bank , savings and loan association, credit union, or savings bank under this section, are not public records subject to section 149.43 of the Revised Code and shall be used only to administer the legal aid fund. ( F ) No funds belonging to a title insurance agent or company shall be deposited into an account established under division ( A ) of this section except funds necessary to pay service charges and other related charges of the bank, savings and loan association, credit union, or savings bank that are in excess of earnings on the account. ( G ) No liability arising out of any negligent act or omission of any title insurance agent or company with respect to any account established under division ( A ) of this section shall be imputed to the bank, savings and loan association, credit union, or savings bank. ( H ) No liability or responsibility arising out of any negligent act or omission of any title insurance agent with respect to any account established under division ( A ) of this section shall be imputed to a title insurance company. As the executive officer and primary shareholder i demand all proceeds in connection with this extension of credit and and securities account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 443XX
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hello in XX/XX/XXXX at around XXXX XXXX, I stopped and used the drive through atm with US Bank at their branch location on XXXX XXXX here in XXXX, CA to deposit {$30.00} for an upcoming bill. The machine malfunctioned and kept my {$30.00} without depositing it. The receipt that printed says an error has occurred and it was not able to deposit the items or return them. I called the customer service number when I got to work and was told they could not contact the branch and it could take up to 10 business days for a credit and up to 45 days to resolve this. I called the branch on my break and after 7 times, someone finally answered. I explained what happened, asked them to balance the atm and I was told no. That I have to call their customer service number. I called again today XX/XX/XXXX and still no provisional credit. I have been in banking for 12 years and when I was a teller on the front line, when a depositor had an issue with the atm like this, we took care of it that day. As a depositor I put my faith in this financial institution to handle a deposit without issue. I trust that if I deposit money to pay a bill, that money will be available to me. Absurd to tell a depositor they have to wait 10 business days for a provisional credit. Creditors dont take excuses for payment. They are playing a dangerous game with peoples money that you need to be aware of.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93257
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-24
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: the dates are wrong on this account dates of last payment should be XX/XX/2018 and not date absolute bought the account and balance is not correct, need account number and name of company for my research XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX ( XXXX ) XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 032XX
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-24
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I sold my car and got payment for it. I wired the money to US Bank to pay off lien on XX/XX/2023. Then a few days later I called to see how I get my title. They said wait and check your DMV on Monday ( a few days later ). On tuesday, I checked and no release of title. I called again to US Bank, asked for a supervisor. They could not give me any information on the physical process that goes on to release my title. A supervisor told me I " just had to wait ''. Well then, I checked again 9 business days after my loan was paid off. Asked for a supervisor again, I was told by XXXX in the XXXX call center that there was nothing she could do. She said I could not reach anyone in the liens and title department because " they don't take customer phone calls ''. I asked for her supervisor and she stated that she has a supervisor but that " they don't take customer phone calls either ''. I asked for her to send me any document that states I am finished paying off my loan. She told me " there is no official document I can send you as the FLDMV won't accept it ''. Why not?? Then at least I might be able to enlist the help of my DMV?. Now, the buyer wants his money back. I don't have the XXXX XXXX dollars he paid me because I paid off my loan with it. Now US Bank is holding on to my property and I have no recourse at all. How is it that in 2023 a multi-billion dollar corporation can't give me more information on my title? It's now my property and they won't release it to me. This is unacceptable. What am I to tell my buyer now? Please help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33917
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-23
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: US Bank DS West gave me a letter stating they would remove unauthorized inquiry. They have not removed it. XXXX has not removed it. It needs to be removed!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94588
Submitted Via: Web
Date Sent: 2023-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-23
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Call from a number that looked like US Bank The gentleman said there was a problem with my account and he sent me an activation code so I could reset it. Had me read him the number and he got into my account and XXXX himself one payment for {$500.00}, {$700.00}, {$450.00}, and 2 {$90.00} transactions. The fraud department opened up an investigation and said it would be 7-10 business days before I received an answer in the mail. After getting the response I called asking for documentation of why they denied it on XX/XX/XXXX. I then spoke to someone on XX/XX/XXXX and they were missing so many details in the investigation that I had originally gave them so they now reopened the investigation and will be another 7-10 business days
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80120
Submitted Via: Web
Date Sent: 2023-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-23
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I requested my credit card be closed and US Bank completed this, no problem. However, I received a letter than included the following language : " It is your responsibility to cancel any preauthorized charges such as insurance or online charges billed to this account. Otherwise, these charges may continue to be accepted and billed on this account. '' This policy is completely contrary to my CLOSING the account. I don't recall every online provider that may decide in the future to charge the card on file. This is simply not fair. I close the account, the account should be CLOSED. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80026
Submitted Via: Web
Date Sent: 2023-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A