Date Received: 2021-01-04
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There are unknown hard inquiries on my credit report. Im requested the verification of the inquiries and the method of verification. On XXXX. XXXX, XXXX, XXXX XXXX add a hard inquiry on my credit report per XXXX. No contact information has been reported by this creditor. On XXXX. XXXX, XXXX, USBANK add a hard inquiry on my credit report per XXXX. On XXXX. XXXX, XXXX, XXXX add a hard inquiry on my credit report per XXXX. No contact information has been reported by this creditor. But companies did not provide the following proof : Permissible Purpose My written authorization Proof that I personally initiated these inquiries. To my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b ( c ) : Transactions Not Initiated by Consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92620
Submitted Via: Web
Date Sent: 2021-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-04
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Without waring or reason, my card was closed last year by Elan Financial Services. I now need copies of my 2020 statements for tax purposes, and can not access them online. I would like the statements to be electronically delivered to me. If not, they can be mailed to my current address.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 03431
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-04
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: I have filed 3-4 previous complaints now against usbankreliacard. I have called numerous times, had no income for the holidays for all of my children nor any information pertaining to my case. Usbankreliacard issued a respond notice stating that they didnt credit me back from my XXXX claim because I didnt send in the paperwork that was supposed to be sent to me for my claim. Thats the whole entire issue at hand now. I never got any paperwork for my claim. Infact when I made the claim back in XXXX my card was never even cancelled and I was never even sent out a new one to be able to protect myself from any other potential charges that I have not made yet in the future. With that being said, that is exactly what happened. From XXXX until XXXX around the XXXX XXXX charges and XXXX charges were made on my exact debit card that I made the previous claim about. Simply because my information was clearly already comprised but usbankreliacard never cancelled my initial card, which then ended up costing me roughly over XXXX dollars to be taken out of my account that I never once authorized or even gained access to the website and app that was even used. I have sent in multiple documents of proof, as well as from cashapp themselves stating that I never had an account, as well as emails from them as well as XXXX. If my card had been cancelled back in XXXX and my new card sent out, then I would of never had my card compromised to even be able to take out any money let alone over XXXX dollars. It wasnt until XXXX when I called back again to say hey I never got any paperwork from late XXXX, I never got a new card, since mine should of automatically been cancelled but clearly never ever was or a new one issued and sent out to me, so my card was then cancelled. Which is after all of the charges had already went through. Automatically making it usbankreliacard fault for never cancelling my first card and sending me out a brand new XXXX from the XXXX call which then led to charges XXXX days later of a lot of money being taken out without my knowledge and without my permission. Had usbankreliacard done their job and cancelled that card in XXXX and sent me out my new one theres a very high chance that the future charges for my account would of never been able to be used. This has been going on for over 90 days now and I am still waiting for my money!! My lawyer sent over paperwork, I have sent over everything and every documentation to prove that it wasnt me, nor did I make those charges, any of them, nor did I have any knowledge or give anyone else permission to make them charges! I just want my money back!! I have children to take care of and a dog and a house and myself and my family and I cant do that and I havent been able to all because of usbankreliacard!! This has gone long for far too long!! I will have my lawyer send over additional paperwork if need be!! This is illegal in every way shape and form!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19114
Submitted Via: Web
Date Sent: 2021-01-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: On or around XX/XX/2021, I received an unsolicited usbankreliacard debit card. Looking online, it appears it is unemployement compensation. I tried calling the number on the card, but they do not answer. I submitted a fraud form to the bank via email ; however I am concerned the bank will not notify the state ( unidentified ) that is paying out the unemployment claims. As a taxpayer, this kind of fraud is disgusting. I want you to know how easy it is to scam state governments! Please help the USA and its taxpayers from this XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92011
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-03
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: On XX/XX/2020, a case was open due to unauthorized transactions from an ATM robbery. At this time, my card was deactivated and my account was placed on a restriction. I was told to fax over a written confirmation letter, the police report and documentation to verify my identity. I also sent my mother 's ID as I authorized her to have access to my account on my behalf. I've faxed over 15 pages worth of the requested documentation plus more information that I thought would be useful in proving my identity. Such as : my monetary determination letter and payment summary from unemployment which shows each deposit that was placed into this account. It has now been 8 days since I've opened a case. I was informed today by customer service that my documentation was received and reviewed but they were not able to verify my identity despite having a copy of my government issued photo ID, a copy of my birth certificate and my unemployment documentation. Due to their verification team being a third-party secret service, customer service was unable to provide any more information then what was provided in a vague note on my account. No instructions were given and no explanation as to why my identity couldn't be verified or why they are still keeping my unemployment money. There is absolutely no reason for them to withhold my money from me. I've done everything they have asked me to do and they are denying me all of the money that I need to live. I am at a loss and just want my money back. Please. Thank you. XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19136
Submitted Via: Web
Date Sent: 2021-01-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-03
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: I received a unsolicited debit card from USBank that had not been activated, so I called and canceled it over the phone. Also someone had applied for unemployment beneiftits 3 weeks earlier, so I am a victim of identity theft.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 81001
Submitted Via: Web
Date Sent: 2021-01-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-03
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I received a US Bank Reliacard in the mail Saturday, XX/XX/2021. I activated it because I thought it was the XXXX XXXX card I was expecting, ( had to close my original due to fraudulent charges ). I then decided to call US Bank to cancel the account and they said it was opened by the Ohio dept. of unemployment services. In the meantime, I put a freeze on new credit accounts through XXXX. I verified on XX/XX/XXXX that a new inquiry had been placed by the US SBA.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14226
Submitted Via: Web
Date Sent: 2021-01-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-03
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I received, by USPS mail, a credit card that I did not request. When I called the phone number on the credit card to complain about the issue, I could not bypass the credit card activation process. I did not request this card and do not want it, and do not appreciate a solitation for a credit card that I can not decline. The card was received from USbank thru the USPS mail servce on Saturday, XX/XX/2011.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 430XX
Submitted Via: Web
Date Sent: 2021-01-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-02
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: We received a US Bank Relia Card that was unsolicited, and when we tried to get help to find out why we received this unsolicited card, we were asked to enter a social security number and birthdate before moving forward, which we did not do. We have no bank account with US Bank other than a loan with US Bank and we never applied for a " Relia Card '' and this was totally unsolicited. The card has my name on it and it looks as if it can be used. I need to find out why I received this card but can not get help from US Bank Relia Card when I didn't ask for this card and can not get help from their toll free number. I'm concerned fraud is involved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 458XX
Submitted Via: Web
Date Sent: 2021-01-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-02
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I received a RelaCard from US Bank but did not file for unemployment. I closed the account with US Bank and filed a report with Unemployment Office with Colorado.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80232
Submitted Via: Web
Date Sent: 2021-01-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A