Date Received: 2020-12-31
Issue: Problem getting a card or closing an account
Subissue: Trouble getting a working replacement card
Consumer Complaint: On XXXX after reporting to unemployment a change of address, I called US Bank relia card to request a replacement card and change of address. I was told, I needed to provide proof of identity, and was given the following address to send my proof. Verifiedusb.com/id, where I was to upload a selife. I did. On XXXX, I followed up and was advised to send my ID, proof of address, along with a letter from my landlord. I fax all the requested documents this # XXXX. I received a confirmation #. After this I began to call relia card, first weekly, then daily. Each time I call, I am either told the card is in the fraud department and must be cleared, or there's no information they can give, or they will make sure the card gets out. To date USrelia bank, has a total of {$1400.00} of my unemployment and my rent is 2 months backed up. The staff at relia with names to include XXXX ( supervisor ), XXXX XXXX, and others are amongst the names I spoke with. At this point with the current covid I am overwhelmed, having XXXX and lack of sleep. I was told I am a fraud, hangup on. I have other information if requested.. Thank you in advance for your assistance
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75211
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-30
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I paid off my auto loan with US Bank on XX/XX/2017. US Bank never released the lien with the CA DMV. In XXXX when trying to transfer the title while trying to sell the car I discovered that US Bank was still on the title as a lien holder. I am selling the car because I'm moving out of state and can not transport the car myself. On XX/XX/XXXX I requested a lien release letter from US Bank so that I could take care of this with the DMV and assumed that they would electronically communicate with the DMV to release the lien. Upon requesting the letter US Bank informed me that the lien release process would take 3 business days plus delivery time. I then called after 3 business days to make sure the letter had been sent. It had not, at which time they told me it was delayed and expected it would take 7 business days. At 7 business days I called back to check again at which point I was told it was now taking 15 business days. I called back several times after this to see if it could be expedited, but to no avail. On XX/XX/XXXX I scheduled an appointment with a US Bank branch representative XXXX in XXXX CA, who called the office in charge of lien release who relayed the message that the lien release had been sitting around but that they would get to it within 10 business days. Because of the almost 4 year delay from US Bank I now have to pay for car transport from California to Texas because I'm unable sell the car which has a lien on the title even though it is paid off in full. I also have the letter from US Bank stating that it is paid off in full.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95060
Submitted Via: Web
Date Sent: 2020-12-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-30
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: I have now received TWO " relia-card '' debit cards from US BANK. One was in my name and address, both correct. The second card, received today has my correct address on it, however does NOT have my name on it. The name listed is someone who does not and has never lived at this address. My credit has not been jeopardized at this time, from all I can tell. HOWEVER, US BANK is taking absolutely no responsibility for this issue, nor are they even acknowledging this issue AS a fraud issue. Let alone waiting close to an hour just to talk to anyone at US BANK about the issue. I have shredded the card the came in my name and address. At this time I have NOT shredded this newly arrived card. What do I do to prevent fraud AND also to let US Bank know to take responsibility? Typical, the big players, the bank get away scott free and the citizen is the one who pays the price in wasted time, energy, effort and potentially money. REALLY frustrating!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80304
Submitted Via: Web
Date Sent: 2020-12-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-30
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: Received a " VISA Debit card '' in the mail today ( XX/XX/20 ) that I did not request or apply for from US bank ( ReliaCard on the front ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77040
Submitted Via: Web
Date Sent: 2020-12-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-30
Issue: Trouble using the card
Subissue: Problem with direct deposit
Consumer Complaint: I received unemployment on US BANK RELIA CARD. My account was hacked so I filed a dispute on XX/XX/2020. They had me do the online verification. I did that 10 different times. I also faxed over my social security card and my identification card. I have received a eviction due to not paying my rent and all my bills are late with fees. They still have my account restricted and were going into XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2020-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-30
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: In XXXX of this year, XX/XX/2020, I was upset about a fee with my account for U.S. Bank and the person on the other end of the phone call would not waive the fee eventhough it was a bank error. I got upset and used profanity. I then hung up and called another branch and they understood my situation and fixed the issue. I never once physically went into the first branch in regards to the problem. We spoke over the phone. The person I spoke to then told their boss and the Branch manager, XXXX XXXX, closed my account in XXXX or XXXX, I cant remember the month. I actually did business inside of the branch after that phone call and the branch manager even said she had seen me but didnt think to come to me to talk about the situation. Instead, she just closed my account. That was discrimination. I was literally upset over the phone and that does not give the branch manager the right to just close my account over an upset phone call. That is discrimination.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: 681XX
Submitted Via: Web
Date Sent: 2020-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-30
Issue: Problem getting a card or closing an account
Subissue: Don't want a card provided by your employer or the government
Consumer Complaint: on XX/XX/2020 I received an unemployment card at my home address. This card does not belong to myself or anyone in my household. I reached out to US Bank as that is who this reliacard is through, the person that I spoke with at US bank told me that this was a big scam that was going on with the unemployment cards right now.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80003
Submitted Via: Web
Date Sent: 2020-12-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-29
Issue: Money was not available when promised
Subissue:
Consumer Complaint: The last weekly phi I received was on XX/XX/XXXX I filed for lost or stolen card and they never restarted my benefits again
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 710XX
Submitted Via: Web
Date Sent: 2020-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-29
Issue: Trouble using the card
Subissue: Trouble using the card to pay a bill
Consumer Complaint: Dear sir/madam, I had a visa gift card from XXXX store on XXXX XXXX XXXX XXXX. XXXX XXXX, MI XXXX on XX/XX/2019. It should have USD XXXX. After I used it a few times in Michigan and Florida ( later I moved ), card declined at store for not having enough money. Initially, I have not paid much attention. Fortunately, I didn't throw the card away either. I visited the website mentioned on the card and check the balance. I found that I spent little ~ USD XXXX, and rest of the XXXX disappeared. However, balance showed on the webpage ~ XXXX. Kroger gave me a case number ( # XXXX ) but never resolved the issue. I waited many many hours wasting my valuable time to speak to multiple representative of visa gift card. I sent them document that I collected from XXXX XXXX XXXX, but still nothing happened. Later I read lot of people lost their money. I will appreciate if you kindly help me. Please let me know if you have any question. Sincerely, yours XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32571
Submitted Via: Web
Date Sent: 2021-01-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: US Bank And XXXX XXXX Including XXXX XXXX XXXX They all Have Stole my Assets XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91321
Submitted Via: Web
Date Sent: 2020-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A