Date Received: 2021-01-05
Issue: Problem getting a card or closing an account
Subissue: Don't want a card provided by your employer or the government
Consumer Complaint: Someone has filed a false unemployment claim using my Name and Social Securtiy number. I received a card and PIN number but I do not need it as I am the owner of the business and it was filed falsely.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80904
Submitted Via: Web
Date Sent: 2021-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-05
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: On XXXX, I received an unsolicited U.S. Bank ReliaCard in the mail. The card contained my name and used a former address ( same location but new XXXX address change ). I contacted the Oklahoma Employment Commission who advised an unemployment claim had not been filed in Oklahoma but directed me to contact Colorado. Virtual directions were provided as to how to proceed with reporting and hopefully deactivating the card. A fraud alert has been filed with the credit bureaus, a fraudulent unemployment claim report was filed Colorado, Identity Theft Report was filed with the Federal Trade Commission and fraud report was filed with issuing agent U.S. Bank ReliaCard as US Bank was unable to be reached by telephone. An email was sent to XXXX to address deactivation ( per form instructions ) and prevent the individual/s who filed the fraudulent claim from requesting a lost or replacement card using my information. Thank you for your attention to this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 745XX
Submitted Via: Web
Date Sent: 2021-01-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-05
Issue: Problem getting a card or closing an account
Subissue: Don't want a card provided by your employer or the government
Consumer Complaint: Received a debit/Visa card from us bank ReliaCard that I did not sign up for
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44095
Submitted Via: Web
Date Sent: 2021-01-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-05
Issue: Problem getting a card or closing an account
Subissue: Don't want a card provided by your employer or the government
Consumer Complaint: Received a letter about unemployment insurance personal identification number. However, I did not submit an unemployment claim. I contacted Colorado Department of Labor and Employment at coloradoui.gov and reported the fraud online. I also called XXXX and went through their process to put a fraud hold on my social security number with XXXX who informed me they would contact XXXX and XXXX to inform of the fraud hold. A few days later, I received a U.S. Bank ReliaCard with instructions for activating the card. This is the card used to received the unemployment benefits. This is the second time I have received this card. The last time I received it I called U.S. Bank and they told me to call unemployment. When I called unemployment, they told me to call U.S. Bank. I got the run around and all I wanted to do is close this account. I believe someone has stolen my identity and applied for unemployment benefits in my name.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80817
Submitted Via: Web
Date Sent: 2021-01-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-05
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have recently be alerted of several recent inquires that I have not authorized I have contacted the companys and well as the credit bureau to resolve this issue. With me having credit freeze on my report Im not understanding how my information is being shared Im trying to Build positive credit and Im being pulled down at the same time my information should be SECURE! I have asked the listed below companies to removed the inquires and have yet to do so. I have followed the FTC process police report etc .. per SECTION 604, 611 of the FRCA these unauthorized inquires should be removed! XXXX XXXX ELAN FINANCIAL which ran my credit twice in two days XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19104
Submitted Via: Web
Date Sent: 2021-01-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage account was in forebearance due to covid19 since XX/XX/2020. Back in XXXX we contacted our mortgage company and advised them that we were ready to continue making payments ; however, the online payment system would not allow us to make payments and when we contacted US Bank we were then informed by a representative that we needed to apply for a partial claim and submit the signed documents they would be providing. On XX/XX/2020 we received the first package and we signed them, got them notarized and sent them back. Since XXXX, we have alredy submitted six signed packages because every package gets denied with a new reason that was not previously stated. It seems that US Bank is deliberately denying our partial claim documents and is not accepting our payments. The packages have been denied because first we were told that the notary did not property print their name, then that the package was not received on a timenly manner when we have the tracking numbers showing when the documents were received. Then we were told that our case had been closed and we had to reapply which we did again. Then we were told that our signatures were not legible and we needed to print our names. Then we were told that the notary stamp was overlapping and lastly today we were told that our signatures didn't match the printed name. I have called Headquartes, spoken to superviors and send emails and no one is looking into our accounts and time is going by and our account is in default. US Bank accepted two payments for XXXX and XXXX while the documents got accepted. Since the documents keept being rejected US Bank is no longer accepting our mortgage payments until they get accepted. As previously mentioned, all we want to be continue making our mortgage payments and no longer be in default. I don't know where else to turn to when we keep following their instructions and yet, they continue to reject our documents. So far our experience with US Bank has been a roller coaster ride and we need help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33025
Submitted Via: Web
Date Sent: 2021-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-05
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I was suppose to receive my unemployment from Pennsylvania months ago. I have been going threw XXXX just to receive my funds from them after the unemployment office released my funds. They have all my information Including my up to date address and email. Since covid me and my family have been struggling and trying to not be evicted, I have almost XXXX dollars in my account for the relia card company, and they will not release my card or my funds. And I sent all my verification over 3 times. Please help me receive what is due to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 36867
Submitted Via: Web
Date Sent: 2021-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-04
Issue: Problem getting a card or closing an account
Subissue: Don't want a card provided by your employer or the government
Consumer Complaint: This was received as part of a fraudulent unemployment insurance claim. The credit card issued is from USBank and is a Reliacard. My problem with USBank is that there is no way to speak with an individual or do anything but activate the card. As the card is fraudulent and the scam is that once there is no activity on the card, the fraudster calls and asks for a new card and/or PIN to be sent to a different address, doing nothing only perpetuates the fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80021
Submitted Via: Web
Date Sent: 2021-01-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-04
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I've submitted to the company that I was a victim of an elaborate scam of identity theft. I have submitted my identity theft report and police reports.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 53704
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-04
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: I receive unemployment and I had no issues well the workforce section of their website had an old address from when I had previously used workintexas and lived in XXXX and the info on the workforce work in texas was from XXXX so I hadn't realized that and updated it to do my worksearches for my unemployment I've been getting since XXXX I updated my address in XXXX so unemployment side of website had my correct address but the workforce work search side of website had the old info and updating my address sent an alert to reliacard about an address change but the address didn't change for reliacard it just shows I updated it and it took them until XXXX they flagged my account and restricted it asking for verification of my identity ok I have faxed emailed used their app their website their ID upload numerous times over 20 times and they always say well give it 5 business days or 2business days ... I get different stories everytime I call which I am on hold sometimes 3 or 4 hours .the images I upload are not blurry I get the confirmation numbers and they will not lift the restriction and have placed my account in read only mode and is now inactive .I can not close account transfer in or out .I just want to clarify I am using the same device ip address app phone address that I always have and I had to have my benefits sent to me by paper check while waiting for my personal bank to have the direct deposit set up which I have now .I have also sent in to reliacard pictures of the checks and paperwork unemployment sent me selfies of me holding paperwork and I.D . and I've sent my social security card .my medical bills my marriage license my birth certificate my unemployment papers all with the same address I've had the entire time I've been using reliacard and over and over they say the same thing give it 5business days I have asked everytime to have a supervisor and they say they schedule a call back but they never do.They refuse to transfer me to the fraud dept or supervisor or give me any number to reach them their representatives on the phone have lied to me everytime .one said she had the supervisor listening but that I couldn't talk to them and then promised my restriction would be lifted the next day by XXXX the next day their was no notes saying that I even called and was still restricted .I call back and the csr says that since my account is inactive that their no time limit to how long they can hold the funds that they can keep my funds that are trapped in the account indefinitely..after researching I find that was also a lie because after so many days of being inactive I will be charged XXXX $ day or month idk but regardless it was a flat out lie because no my account can not be inactive indefinitely .Now I feel like they are attempting to make it so frustrating for me to have my funds and I wonder how many others they have done this way? Millions of dollars they could have finagled .why have they not returned the funds back to unemployment why won't they close my account why would they let their csr lie to me I know I'm not the only one they must be aware of these issues Im only missing one benefit payment from XXXX XXXX XXXX for XXXX $ but I need this money badly If my workforce and unemployment know who I am and have me verified why can they not verify me why have they had it blocked for over a month .I 've submitted complaints to fdic XXXX the workforce and now I found y'all please help me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75165
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A