Date Received: 2022-05-27
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: XX/XX/XXXX - scheduled my Elan business credit card payment through my XXXX XXXX small business account bill pay. Scheduled to pay on XX/XX/XXXX XX/XX/XXXX - Noticed my bank account was negative $ XXXX. The reason for this was that my payment of {$210000.00} went through to my Elan credit card. Called XXXX XXXX and spoke with XXXX. He told me that due to money laundering laws, this should not even be possible. 25 minutes later, he completed a request to reverse the payment in the amount of {$210000.00} ( the difference between my payment owed of XXXX and what was taken XXXX ). I was told this would take 14-17 days to get returned to me. Since this was not acceptable, I asked him to get a supervisor involved. He came back and assured me that the information was correct and it would take 14-17 days for my money to come back to me. I asked if I should just call my bank and have them stop the payment and he advised that might be quicker. I asked if I was able to make that happen, should I call back and notify them? He told me it would not be a problem and XXXX would see it. I then called my XXXX branch. I spoke to the branch manager XXXX who told me she declined the payment. There were XXXX other smaller payments she approved on my account that day but she had to make a decision by XXXX and since she was not able to speak to me, she denied the payment. She told me she would have to charge a {$36.00} NSF fee but my account was back to the {$42000.00} in it and I would not be bouncing checks for the next 2 weeks. She assured me these were all hand processed at XXXX so she would not process a payment for {$170000.00} more than what was in my account I then went back into my bill pay and sent a {$2100.00} payment to XXXX so my payment was not late XX/XX/XXXX - XXXX XXXX account positive balance {$43000.00}. {$2100.00} payment posted for Elan credit card out of XXXX bank account XX/XX/XXXX - " payment posting error '' showing up on Elan credit card statement. Credit card statement balance - {$210000.00}. Bank account negative $ XXXX XXXX - I noticed bank account negative. XXXX NSF charges of {$36.00} each. Since it was after hours and I was out of town, I called XXXX. Spent just over 2 hours on the phone with representatives XXXX and XXXX. They could not understand how this could happen once, much less twice?! After being put on hold and discussing all sorts of things, we had no resolution. Elan credit card is obviously run BY XXXX and the two can still not find the correct people to figure out how to get this money back into my account quickly. I was promised a call back in the morning at XXXX as their call center was closing and they could not find the correct people to speak with. This phone call back was NEVER received XXXX - Went into my branch of XXXX. Spent 3 hours with XXXX and XXXX. Called Elan and spoke with XXXX. I was told that a check was sent to me on XXXX. A check!?? They could not tell me where the check was sent so things got really infuriating. Finally I was given a check number, a check amount, and told the check was mailed to XXXX XXXX. The address and phone number I was given for XXXX solutions was incorrect ( I called ). Elan told me they could not get my bank a picture of the check, they could not overnight the check, they could not transfer the funds electronically. There was basically nothing that could be done as their policy is to return the funds the same way they were received. Since XXXX solutions is the bill pay company of XXXX XXXX, that is where the check was mailed. The bank ensured me that it was a ACH payment. Elan ensured me they received a check so there was nothing that could be done. The bank offered their Fedex account to overnight the check, XXXX said that was not an option. I simply had to wait for this check to get to XXXX XXXX and wait for them to post it so my account could be positive again. The bank offered me a marker for my account and ensured I would not bounce any more checks. XX/XX/XXXX - {$210000.00} was posted to my bank account XX/XX/XXXX - bank refunded all my NSF charges This has been an absolute nightmare. I am a small business that made it through Covid. This is not the stumbling block I expected to slow me down. There has got to be a regulation in place that stops a credit card from taking payment of 10,000 % more than what they are owed. No bank should clear a payment for {$170000.00} more than a customer has in their account. As a small business, I have never bounced a check. Since this nightmare, I bounced XXXX. During this time, my business still had to exist so I took thousands out of my personal bank account to pay my people for the events they worked so I was not bouncing checks to them ( it's not good for business ). I got no sleep for weeks, my credit card company made interest on my overpayment, I bounced XXXX checks to contractors, and spend HOURS talking to people that did nothing to help. I understand rules and regulations that Elan has but we are not talking about a {$200.00} check here. There has GOT to be something in place to flag a payment that is 10,000 % more than what a customer owes?! No one should ever have to go through this ... .not a human, not a business, no one!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32828
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Trouble using the card
Subissue: Problem adding money
Consumer Complaint: In XX/XX/2020, I had unauthorized charges occur on my US Bank Reliacard. I contaced US Bank immediately. The person who did these unauthorized charges was convicted of this crime. I have submitted all requested paperwork US Bank asked for, 3 times ... THREE TIMES SINCE XX/XX/2020. I HAVE NOT RECEIVED A SINGLE DOLLAR FROM US BANK TO REIMBURSE ME the {$6800.00} that was stolen off my card. XXXX XXXX XXXX ( XXXX ) XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 754XX
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/2022, Elan Financial advised me by letter that it was closing my account and forfeiting my award points. Elan did not state a reason. When I contacted Elan Financial, they advised me that their neither had to give me an explanation nor provide the identity of the credit bureau or consumer report it accessed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: RI
Zip: 029XX
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-29
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: I just made my XXXX payment on my ELAN XXXX card. I was surprised that the minimum payment due was so high. I checked the back of my most recent statement and found that the interest rates had been increased. I did not receive any notice of this increase. I have ALWAYS made my payments on time and for at least the minimum amount. I stopped using this card over one year ago in response to a notification of an unacceptable rate increase, and have been making payments over the minimum amount ever since to avoid any increase in interest. I believe this arbitrary increase without notification is opportunistic and punitive.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: 88001
Submitted Via: Web
Date Sent: 2022-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-30
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Payment ID : XXXX @ Recipient : XXXX XXXX Transaction Date : XX/XX/2022 Token : XXXX XX/XX/2022, I received a call from US Bank ( the caller I.D . on my phone stated US Bank ). The person who called stated he was a representative from US Bank and that my account had been compromised. He know my name and account information. He stated that {$3000.00} was stolen out of my account. The only method to retrieving the money was to complete XXXX XXXX payments. I agreed to do so, but when I did the first {$1000.00} the money was subtracted from my account and not added back to my account. I hang up and called US Bank back immediately. I waited on hold for about an hour. Eventually, I contact a manager and he stated that other customers had experienced the same thievery. I filed XXXX complaints file alert XXXXwith US Bank. XX/XX/2022, I received a letter that they both were denied. After my claim was denied, I closed all my accounts with US Bank. I was a loyal customer for over 10 years and never had any problems. I am requesting that US Bank returned the {$1000.00} stolen from my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-28
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: Greetings!!! I, Consumer, XXXX XXXX, entered into a consumer credit transaction with Renasant Bank in XXXX of XXXX. It was later discovered that the financial institution was Elan Financial. A consumer credit transaction in which a finance charge was involved 15 USC 1605 defines a finance charge as the sum of all charges in a consumer credit transaction. Because there was a finance charge used in this consumer credit transaction, there should not have been any cash included, but Elan Financial has taken cash payments. The Finance charge is supposed to include insurance, but I was never informed of my right to the insurance being included in the finance charge. To be honest, I have felt blindsided by some of the actions of this company such as contacting my employer and stating that I owed money on the debt which took place in XXXX of XXXX. It was because of that very reason, I wanted to know about my rights as a consumer when it comes to a debt collector. Under 15 USC 1692, its states I have a right to Cease and Desist and a right to validate an alleged debt. On XX/XX/XXXX, I wrote Elan Financial to do just that and they sent me a letter back that blatantly violates my right as consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 388XX
Submitted Via: Web
Date Sent: 2022-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-30
Issue: Struggling to pay your bill
Subissue: Problem lowering your monthly payments
Consumer Complaint: Due to a medical problem I fell behind on my payments of course I now have late fees on all my cards. I have at least three card companies that are calling me daily and they call at least three times an hour and up to four times a day! So, I get XXXX calls daily.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 86401
Submitted Via: Web
Date Sent: 2022-05-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: My account was opened on XX/XX/2022 I deposited XXXX dollars within 30 days on XX/XX/2022. There is currently a balance of over XXXX dollars as of today XX/XX/2022 which is 54 days after the initial deposit. The bonus said it would post within 45 days if the account has been open for more than 60 days. Which it has.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: USBank credit card over charged me on XX/XX/2022 above {$6000.00} for a Minimum Payment. This is Outrageous. I contact them and they wrote me that they could not lower. How in Earth a minimum payment its over {$6000.00}? I can not afford. I paid over {$3000.00} and asked them to make it reasonable. They raised the amount Without Any Notice Any Communication. Is this Right? They can do that? Raise an unbearable price? With No notifications so ever? How they could work to make reasonable for us to pay. Would that be possible? Please I am looking for a reasonable minimum payment that would not be this Outrageous {$6000.00} what is this? And no communication with customer to advise that they would cut your throat on XXXX? I am trying to pay my bill but they made impossible. Could they made possible. Also they charged me a fee on top of the {$6000.00} Thanks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-28
Issue: Opening an account
Subissue: Confusing or missing disclosures
Consumer Complaint: The following is the chronology of events. Interested in opening a consumer checking account to take advantage of up to {$500.00} of account opening bonus depending on total of direct deposits. Promotion excludes consumers who " had a U.S. Bank consumer checking account in the last two years, or received other U.S. Bank bonus offers within the past two years. '' I had attempted to open a consumer checking account in XX/XX/XXXX which was never officially opened due to initial account opening 's ACH funding issue. XX/XX/XXXX : As account as never funded, spoke with XXXX of Promotion Dept to confirm qualification for bonus. XXXX confirmed that I qualified for the bonus as prior account was never opened since it was never funded. She was adamant that for an account to be officially opened, it needs to be funded with a completed signature card. XX/XX/XXXX : Opened Easy Checking account and funded initial {$25.00} deposit via debit card XX/XX/XXXX : {$25.00} initial funding posted XX/XX/XXXX : Met qualification for {$500.00} bonus via two direct deposits XX/XX/XXXX : Inquired with XXXX of Relationship Banking dept about the status of bonus XX/XX/XXXX : XXXX XXXX XXXX ) left voice message saying unqualified due to account opening XX/XX/XXXX. XX/XX/XXXX : Escalated to manager ( XXXX XXXX who claimed that Bank didn't have record of my of conversation with XXXX on XX/XX/XXXX. XX/XX/XXXX : Spoke with another representative who submitted another Customer Care Unit request with full explanation of the XXXX account opening and referenced the XXXX conversation with XXXX. Representative also disclosed that Bank 's written, internal policy is to pay bonus if promised. XX/XX/XXXX : Posted via XXXX 's @ XXXX asking for assistance on the matter. XX/XX/XXXX : XXXX ( Social Media Relationship ) reached out discuss the case. He indicated that he will look for recorded conversation of my call with XXXX on XXXX. XX/XX/XXXX : XXXX called to confirmed that Bank located the recorded call with XXXX on XXXX. He stated Bank will still not pay out earned bonus even after confirming that I was assured of bonus qualification prior to account opening. He said the agent has been coached. Told him that their written internal, written policy requires payout when a customer has been promised a bonus. In summary, this case revolves around the issues of lack of proper disclosure of what constitutes " open '' account and obligation to deliver on verified promises.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94582
Submitted Via: Web
Date Sent: 2022-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A