Date Received: 2022-06-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My name is XXXX XXXX, I am writing this letter to inform you and come to a resourceful resolution for both of us. During XX/XX/XXXX, I opened a Line of Credit with one of the Bankers to help me pay my mortgage that I also had through U.S. Bank for that month. All was well, but unfortunately in my personal life a few short months after, I had faced some hard times and was unable to keep up with my obligation of re-payment at that time. It wasnt until approximately XXXX when I had not only moved to another state ( North Carolina ), but my finances were in a much better place when I started to receive correspondence about this repayment/collection. It wasnt until XXXX when this item started to cause me issues, ( buying a home, preparing for XXXX XXXX ) when my wife and I were beginning to get our affairs in order to buy a home for our growing family of four children, we were not eligible for the USDA Loan because of this Line of Credit was keeping my score at stand still pace of XXXX and for the USDA loan, it required a XXXX credit score. The lender we were working with was helping us and was able to verify the information above once he pulled my credit score. It was then when I spent several months off and on trying to get a hold of the appropriate person/department within U.S Bank to try and get some assistance regarding this and get a resolution so my family and I could not only look to buy a home, but I had gotten to the halfway point of becoming a XXXX XXXX within the XXXX XXXX XXXX to serve my community. ( Which Ive now completed ) When I finally reached the appropriate department and told them the above story and the representative told me that they could assist with payment, I was relieved, my hope to provide my growing family of XXXX ( including myself ) by buying a home was going to come true, and then I could begin focusing my serving my community as a XXXX XXXX, but that dream was short-lived ; I was told by the representative and if Im not mistaken, a manager within the Recovery Department that -U.S. Bank : Line of Credit ( Acct XXXX ) for {$1000.00}, but more like {$1100.00} with past due fees could not be paid or at least the phone representative couldnt take payment due to the North Carolina Statute of limitations. This letter is a last-ditch effort in hopes of making a dark situation in my life into a light one, as Im now a XXXX XXXX and pursing a full-time career as a XXXX in XXXX with my family through XXXX XXXX XXXX XXXX XXXX Could you kindly guide me in the steps necessary to write my wrong and make a payment or remove this from my credit, which then, the credit reporting laws will ensure that bureaus report only 100 % accurate credit information, and Ill be able to not only put this multiple year issue behind, but begin my journey with my family serving in the ministry and my community.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27526
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-28
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I just found out yesterday XXXX I can not finance my home at the rate of 2.5 % do to the fact that rates went up to 5 and 6 % I have been try ing to my house refinanced since XXXX ofXX/XX/XXXX but due to your mistake of recording two partial claims I Could not get this through till one of the partial claims you recorded by accident was removed I have contacted you weekly on getting this removed so I could get this done but you guys kept put me off waiting on the phone for hours paid for an appraisal that now I cant do so due to all the pain and suffering that you have put me through what are you gon na do about it
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 447XX
Submitted Via: Web
Date Sent: 2022-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: My application for the State Farm Premier Cash Rewards Card through USBank was denied. My suspicions reached a level of concern during my interaction with one of the supervisors during my call in today. My card was denied for Debt to Income ratio being high when I originally. I was advise that my student loans were the main reason for this and there were no other options due to federal law. The Underwriter advised that the federal law prevents them from giving me the card. I conducted research and could not find a federal law confirming that information. I called back just to verify and the XXXX I spoke to that time advised that they were not familiar with that law, but did advise that my student loans are the reason for the denial as it pertain to the impact it has on my debt to income ratio. Last week, I came upon so information that my credit report is showing that my student loan payments were close to $ XXXX. I advised that is not correct and that I am on a income based repayment plan that will put my payments at around {$400.00}. This changed the outlook of my credit. Really interested in obtaining the card, I of course called back this past Friday to advise of my learnings and to inquire of if this mishap impacted the decision to deny my application. I was advised that my corrected payment would be sent up to a supervisor to review and I would receive a call regarding the matter. Today, I placed a call back to USBank to follow up and the first representative advised me that a supervisor has reviewed my account earlier today and confirmed the denial for 1 ) Debt to income ratio and 2 ) high credit bureau utilization based off of the notes on my account. I advised the XXXX. this is starting to feel a little suspicious, seems like reasons are now being added for the denial and the XXXX could not explain what high credit bureau utilization meant. I asked for a supervisor just to review the matter and seek clarity. I was connected with " XXXX '' who advised that the denial for debt to income ratio being high and for high credit bureau utilization. I inquired about what my student loan payments are showing to be. XXXX advised $ XXXX. I asked if that did not seem suspicious of off to her. XXXX advised that she has seen student loan payments at different amounts so no it did not. I then asked about proof showing that those are not my payments. She advised about loans being on the pause. I cut her off and advised that I am not speaking to that, I was speaking to the fact that my payments are only around {$400.00} when they do start back. XXXX advised that USBank ONLY looks at what the credit report states the payments are and in no way shape or form take any outside information into consideration. I then inquired why the high credit bureau reasoning was not cited as a reason during the original review. XXXX then advised that it is not an official review, it is just something she caught when she pulled up my account. I then asked, " So that reasoning ( high credit bureau utilization ) is not noted on my account? XXXX advised no it was not. I then asked XXXX, then why did the previous XXXX read that to me? XXXX indicated that she thought I said she was the first person to tell me that. I advised XXXX that today was my first day hearing that reasoning, but the XXXXXXXX before her read that to me from the supervisor 's review notes on the file. XXXX had no explanation for this. I advised XXXX I would be filling this complaint because I do not feel comfortable with the USBank 's antics up to this point. I do not want to claim racism here, because I am not positive that is the situation, but I can not understand the treatment that I received with this company. I just need a 3rd party to review and ensure that I am not being railroaded or discriminated against. I've been denied for credit items before, but this one just does not seem right. I hope you all can help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I was on a Corvid Forbearance and fell behind on my mortgage. Then Hurricane Ida hit on XX/XX/XXXX and my home was total while I was in the process of Corvid19 Forbearance. I was told I was {$24000.00} behind on mortgage payments and I applied for the federal government assistance for the the Corvid housing forbearance and was awarded {$25000.00}. U.S. Bank Home Mortgage received the money on XX/XX/XXXX and they sent me a statement prior stating my payments were {$870.00} but when they received the money from the government they charged {$1000.00}. When I looked on my online line portal there were several payments for {$1000.00}. I spoke to XXXX and she stated the {$1000.00} is supposed to start in XX/XX/XXXX. How can a company be so deceptive and still be in business. I asked them how much was the pay off on my home, they stated a little less than {$61000.00} before I was awarded the money from the government and XXXX XXXX. Once I got the money, I told them you have {$25000.00} from the government and {$32000.00} left over from XXXX XXXX XXXX from my home repairs for a total of {$57000.00} put that toward my mortgage, it never happened. Why they sent me and email stating my home owners insurance is {$4600.00} and my mortgage is {$1000.00}. I have never seen a mortgage company that doesn't want a homeowner to payoff mortgage. They have the money, I have told them on numerous occasions to applied the money to the home. My next step is to seek legal advice.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-28
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: Had a checking with US Bank and they were charging excessive fees. This account was closed in XXXX but they started reporting to XXXX XXXX in XXXX. I paid them in full and closed account. I was told nothing would be reported anywhere since I settled and paid. This is being reported to XXXX XXXX for no reason since the amounts owed have been paid.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43035
Submitted Via: Web
Date Sent: 2022-05-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Since the onset of the forbearance plan ( XXXX of XXXX ) and the COVID pandemic USbank had assured me on MULTIPLE occasions that when the forbearance expired the bank would have SEVERAL options to help us stay in our home. We had talked to multiple " Relationship Managers '', and various people from USBank, our Relationship Manager changed multiple times. When the first year began to expire and I touched base to figure out my options, I was given two options. One option was to have a separate loan for the forbearance amount ON TOP of our regular mortgage payments. So we would be paying more. The other option was to add the forbearance plan on the back end of the mortgage, our mortgage payments would increase. These were very disheartening options because the only thing I had reiterated EVERY time I talked with a USbank employee was that I needed a lower mortgage payment. She had then directed me to a local branch to talk to a mortgage lender to see what the possibilities of refinancing would be, obviously after the fact of COVID, and with no relation to hardship. Which I will point out no one ever got back to me locally. So after about two frustrating phone conversations, I had received a call from USbank about a mortgage assistance program ( XXXX of XXXX ). We were sent the paperwork, gathered all the necessary information and even extra to show our hardship. When we received a call after submitting the paperwork, we learned that we should not have received the mortgage assistance plan until after the first day of the last month of our forbearance. It was during this phone call when everything was explained in detail that made sense, and the woman made extensive notes on our file so the next person we talked to would have a better understanding of what we had gone through. Finally, we come to the last phone call, in which we were given four different options, including filing for the mortgage assistance program. Unfortunately the best option for us is still not adequate. Our monthly mortgage payments dropped by over {$100.00}, but its still not affordable to us. Our interest rate dropped by nearly 2 % which is a decent amount over the life of the loan. And the language USbank insists on, for us to state our hardship is over, just to be eligible for any of their programs is false and counter productive. It is very much a loophole USbank is forcing us to admit so in the future the bank wont be held accountable if we struggle and try and get more help. I am truly disgusted with the banking industry in this country, the amount of freedom to profit off the American people, while still having the ability to strong arm the government into endless bailouts is abhorrent. In the end I contacted our Congressman, XXXX XXXX XXXX, who referred us to the CFPB for further assistance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 61111
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/2022, Elan Financial sent a letter stating that they were closing my account. When I called, they stated that they did not have to advise me of the reason. They also stated that they did not have to identify the name of the credit reporting agency they used in declining me credit. Pursuant to the Fair Credit Reporting Act and the Equal Credit Opportunity Act, Elan Financial must disclose to me the identity of all consumer reports that were utilized in performing an adverse action against me. In addition, they are required to comply with the ECOA 's disclosure requirements.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: RI
Zip: 029XX
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I live on XXXX XXXX in XXXX, Florida. It used to be called XXXX XXXX but was changed back on XX/XX/XXXX. In XXXX of last year I contracted XXXX along with my fianc. I contacted my mortgage company US Bank and entered into a COVID plan essentially putting a temporary stay on my mortgage payments. Fast forward to XXXX of XXXX, I was provided the loan modification documents and the address reflected XXXX XXXX XXXX, XXXX, Fl XXXX. I called the mortgage company and requested 3 times to change it to XXXX XXXX XXXX as XXXX XXXX no longer exists. Well they never changed it. I have attached the letter that was faxed and received ( I have the confirmation ) and mailed certified return receipt with confirmation on XX/XX/XXXX, XXXX XX/XX/XXXX I send back the loan modification documents and decided to send one set with XXXX crossed out and XXXX written on top, then another copy that I added / XXXX XXXX XXXX after where it said XXXX XXXX XXXX XXXX I called US Bank and told them since they kept getting it wrong that maybe they will finally acknowledge to make the change. Instead I find out they cancelled my COVID plan and I had to reapply!!!! Well it wouldnt be that big of an issue except for the fact that during the first COVID plan my trial payments were {$1300.00} instead of my old mortgage of {$1500.00}. When I got the final loan modification documents it was going to be permanently {$1400.00} which would save me {$66.00} a month. However now when I reapplied the trial payments are {$1700.00} ( {$200.00} more a month than my original mortgage ) and when my final loan modification comes due after this trial period my mortgage will go up to {$1900.00}! Thats a {$400.00} increase all because the mortgage company refused to change my address to the proper legal address. I asked them over and over to please call or write to me and explain how it is legal to keep my address as an address that does not legally exist anymore only to be ignored. The worst part of this is, when I have to start paying the {$1900.00} mortgage will be when Im due with my second child which will be end of XXXX XXXX and will be on UNPAID MATERNITY LEAVE. I am a XXXX soon to be XXXX XXXX XXXX woman ( XX/XX/XXXX ) and am currently XXXX weeks pregnant ( XXXX XXXX ). I have expressed this in writing and verbally to the mortgage company and it has fell on deaf ears.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have had a credit card with the company Elan for approx 30 years. I pay the card balance in full prior to the due date every month and thus have never paid any interest. Every monthly statement always shows a previous balance of XXXX and no interest charges. Suddenly in XX/XX/XXXX, the ( online ) statement showed that I had a balance due ; and that there were interest charges. I reviewed older online statements going back a few months and saw that the online statements were showing interest and overdue balances. However, I have previously downloaded copies of the same statements that show no balance and no interest due. So somehow, Elan went back in time and CHANGED the statements. After several phone calls and a lot of time spent explaining this, a manager finally admitted that they had back charged me for interest because they received a payment XXXX day late during XX/XX/XXXX. I pay electronically so perhaps this was over weekend or something, but I paid from my bank on time. But at the time the payment was XXXX day late, they did not charge me interest and I never knew about it. I still have the relevant statements showing no balance due for the ensuing months. If I had known they wanted me to pay them something because of the payment being XXXX day late, I might have paid. But since they say I didn't, now they were trying to charge me for interest and fees accruing during the ensuing 3+ years. Finally the manager I spoke with said she would just waive all the interest and fees. Magically, the online statements were re-created again and now look like they originally did with no interest or fees. So I thought all was well, until... Today I went online to get my latest statement, and it correctly shows no prior balance. However, I see in another part of the website it says I owe what I calculate as an extra {$530.00}. I called repeatedly today about this, spoke to 3 or 4 people who were no help ; they just keep insisting the 'balance ' is right even though I have the current statement that shows it is wrong. This is very frustrating. I can't seem to get anyone on the phone that has any real knowledge. Maybe the smart people there are on vacation today. I have a perfect credit record and don't want it ruined because of this kind of a problem. The really onerous thing about this, which I think has to be addressed, is that Elan was somehow able to basically RE-CREATE all the past statements seemingly at will, changing the amounts owed each month, etc. Lucky I have copies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01845
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Getting the loan
Subissue:
Consumer Complaint: - I have received a misleading notice from US Bank, letting me know that I have been approved for a loan. An email stating " Congratulations, your loan is approved '' can be provided as evidence. - This email included a " Accept your loan '' call to action. - After clicking this call to action, and accepting the loan, I was asked to provide my account information ; the information of the account my checking account where they would disburse the funds and also to set up autopay from this account. I provided all the information. - After submitting all this information, I received a " this is not supposed to happen '' -type error message on the screen. - I called and was being told that all is good and the loan just needs to be confirmed by an underwriter. I should go to my local branch and sign the paperwork. - I went to my local branch and they didn't have the actual paperwork. Told me they'd call me when they have everything. - I received a call after 3 days from someone asking me for the two latest pay stubs. They called it " verifying my information ''. So my loan wasn't " approved ''. This is misleading and deceptive. Long story short : US Bank provided misleading statements which lead me to waste time, money and resources on their process. I was obviously not approved. It also slowed down a construction project which was supposed to be funded with this loan. They further set the expectation that it was just a matter of signing the paperwork online. Which was inaccurate. I decided to stop this. Sadly, they had already run my credit and now I have this on my credit report. I think this needs to be reported. US Bank can't do this. They're setting inaccurate consumer expectations. They need to be called out for this. This needs to have consequences. I did the same thing now with XXXX, who also sent a " You are approved '' email. It took 15 minutes and everything was closed and done. A day later the funds were on my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 53711
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A