Date Received: 2022-08-03
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: on XX/XX/26, i cancelled auto pay with US bank to govern my own payment schedule. on XXXX, i realized that {$280.00} was " transferred '' out of my account- this was not authorized or approved. on XXXX, at XXXX XXXX PT, i called card services. no info was shared with me on how this happened.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90046
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: By the provisions of the Fair Credit Reporting Act Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A )., I am sending a complaint today XX/XX/XXXX to request that the account US BANK XXXXXXXX Balance {$0.00} ( Date opened XXXX XXXX, XXXX ) which I believe appear to be inaccurate and incomplete be immediately investigated and corrected on my credit file. This account was closed, paid as agreed and past due was XXXX but still reporting 30 days late specifically XXXX, XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91356
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Every single week US Bank puts a freeze on my account. I receive {$300.00} each week for unemployment. The money is withdrawn onto my XXXX every week and yet some how they decide that there is fraudulent activity on my account and instead of contacting me to inquire about this they just put a block on my account without me knowing about it until I go to use my card the day I get paid!! Therefore Often times they make me wait two or three more days while they " verify '' my identity. I have incurred so many late fees from my Landlord which are {$100.00} each month and my credit Score has dramatically decreased in the last 6 months because my bills are frequently late due to the fact that financially things are very restricted and payment due dates are often within a day or two of when I get paid and I am not allowed access to " my '' money. In my opinion NO ONE SHOULD HAVE THE RIGHT TO WITHHOLD MONEY THAT IS RIGHTFULLY MINE AND IN THE PROCESS CAUSE MY FAMILY TO GO WITHOUT BASIC ESSENTIALS! THIS IS CRIMINAL. TO THIS DAY I HAVE NOT ONCE HAD ANY FRAUDULENT ACTIVITY ON MY ACCOUNT. DOES THIS MAKE SENSE TO ANYONE?? THIS IS THE TYPE OF XXXX THAT CAUSES A PERSON TO XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97801
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-03
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I am one of the victims on US BANK fraud credit card account use my business name = XXXX XXXX XXXX I try to contact they local branch, but has not solved problem, I am ready to going small claims count to use US NANK local branch for this fraud credit card account I have my police report, and all mails them sending to me, XXXX XXXX pressured its employee into applying for credit for customers whom had consented opened on their behalf. how can I get my compensation, if your has they fines + {$37.00} XXXX looking forward to hearing from your replay soon XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91754
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XXXX i got a letter from Cardmember Service about owing XXXX XXXX {$130.00} I disputed this and asked for a invoice from Carbmember Service on what i had bought for this amount. The can not produce a invoice on what i owe for and when the transaction took place.They asked for additional information from me.I can not give them info on a item they have no info what it is or when it was purchased.They are charging met late payment each month on something they have no info on.I have very accurate records with my dealings with XXXX, and I can not find anything that I owe them. And correct credit card staement. Thank You
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 012XX
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-03
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have a US Bank Credit card. Even after making the full payment on time, this bank charged me some Interest charge on XXXX XX/XX/2022 as {$13.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-03
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: on XX/XX/2022 I paid someone {$850.00} for them to provide a service for me. I then cancelled my transaction, and they refuse to pay me my money back. I asked repeatedly nicely, he then blocked me. I put a dispute within my bank account and they decline it, I put in another one they have yet to contact me back. I have proof of this conversation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91730
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-03
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: In a letter posted here on XX/XX/XXXX, US Bank agreed to close the account they created at XXXX. As a result, the complaint that I created here on XX/XX/XXXX was closed. There response on XX/XX/XXXX failed to address my grievance regarding the credit card they misrepresented and I recieved under false pretences. They did however agree to close my account. They did for two days, then they choose to activate it again. I hope this proves that I can not negotiate with this company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90504
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-03
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: This complaint is a follow up and addendum to existing CFPB Complaint ID # XXXX. I am attaching the e-mail I received from XXXX XXXX XXXX, in which she provides me with the contact information for XXXX XXXX XXXX XXXX I am making an addendum to this existing complaint to show that while XXXX terms it " XXXX XXXX XXXX XXXX XXXX '' she is doing nothing more than using a euphemism for relegating and coercing me into using their call center for XXXX XXXX clients, in retaliation for my raising and making good-faith complaints about U.S. Bank XXXX U.S. Bank Investments XXXX XXXX XXXX and XXXX XXXX XXXX XXXX The " XXXX XXXX XXXX XXXX XXXX '' is not at all a " dedicated '' team to me ; they are a call center, and this is different treatment than other XXXX XXXX customers are receiving. On our phone call on XX/XX/2022, XXXX attempted to coerce me into not using her team as my Private Client Bankers, as outlined in CFPB Complaint ID # XXXX. The e-mail I've attached to this complaint continues to demonstrate that XXXX knowingly and intentionally pressured and coerced me to using the general service center, rather than her team 's Private Client Bankers and Financial Advisors, because of the complaints of retaliation, discrimination and uninvested money concerns I brought to the attention of the CFPB and the OCC. Furthermore, I will have a {$150000.00} deposit incoming to my U.S. Bank checking account within the next two to three weeks, which is from my deceased husband 's pension. As a result of XXXX 's actions and coercion, I have no one locally or personally to assist me in investing these incoming funds, so she has relegated me to using a call center to invest this huge sum of money, despite my total investments amounting to well over what her team would handle from a Private XXXX Client servicing perspective.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-03
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: My information was used without my permission
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48235
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A