Date Received: 2022-08-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I attempted to make a cash deposit of XXXX to XXXX XXXX XXXX ( who I bank with ) on XX/XX/XXXX however the ATM was out of service. I had made withdrawals at US Bank ( who I do not bank with ) before because the ATM was under the XXXX XXXX XXXX, so I assumed I could also make deposits. I made the cash deposit at US Bank instead at and received a recepit. Over the next few days, the deposit was never credited to my account. I assumed it would take a few business days so I waited. On XX/XX/XXXX, I called US Bank customer service and was told I needed to contact my own financial institution since I was not a customer there so XXXX XXXX Bank would need to start a claim with them. I contacted XXXX XXXX Bank on XX/XX/XXXX and was told they could not do anything, it was US Bank who would have to return my money from the ATM as it was their issue. I went in person to a US Bank branch on XX/XX/XXXX and the customer service representative told me they were not responsible because I was not a customer of theirs, that it would have to be my bank that would need to fix the issue. I went in person to my bank on XX/XX/XXXX and was told they would contact US Bank to try to resolve the issue. It is now XX/XX/XXXX and neither institution has fixed the problem. I just want the funds. US Bank has been extremely unprofessional. They have tried to get rid of me at every turn, simply because I am not a customer of theirs. I understand I made a mistake and I own that, but I have proof I made the deposit and they could simply verifiy with my bank that the funds were never desposited. Instead, they simply brush me off and tell me they 'ca n't do anything '. Why try to steal my money? It's just XXXX. If they are stealing that little from me I don't want to know how much they are stealing from other people!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37110
Submitted Via: Web
Date Sent: 2022-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I made a cash deposit on XX/XX/30 and the ATM went out of service during the deposit. The machine kicked my card back out but not my {$120.00}. I immediately filed a claim with their customer service and have heard nothing yet. There is no reason for it to take this long. I called customer service again on XXXX and after waiting in the queue for 30 min. they could tell me nothing but in process then transferred me to the claims department who never answered my call. I sent the same information as above to their XXXX XXXX and they responded with the following : Hi XXXX, thank you for reaching out. We're sorry to see the ATM malfunctioned and did not deposit your funds like anticipated. Our ATM dispute claims can take 10 business days to complete from the time of filing. For more information about the claims process please contact our 24 Hour Customer Service team at XXXX. Kindly, XXXX You can't tell me that they don't balance the ATM 's daily. Again, there is no reason for it to take this long to credit my account with my {$120.00}. I want my money now!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 64801
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Home was secured in a XXXX fell behind in payments 18 months into XXXX due to engine failure on current vehicle secured in the XXXX was told by the court to request loan modification, It took 3 months more documentation but loan mod was granted, Had a rental assistance payment in the amount XXXX ( rounded ) paid 2 months later taxes were paid in the amount XXXX and the mortgage payment was returned, then was told house was sold, I never authorize this transaction the judges name was incorrect, I disputed in a timely fashion with the wrong judge due to USBank misinformation judge on documentation, which time and allowed them to do an illegal sell Technoloy I only owed XXXX to the bank. Now I was made aware my money for the mortgage assistance was returned and my home was sold for XXXX and XXXX in escrow and year to date credit has not been fixed updated or acknowledge. Now being asked to leave. All of this was derogatory not notified or respected. I can make my minimum payments, and was treated unfair and made to be homeless, currently working an eviction due to sale on the house was done illegal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44035
Submitted Via: Web
Date Sent: 2022-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: On XX/XX/2022 - XX/XX/2022 I was unable to access my account to see my balance because I have an old phone number on my account which I do not use anymore. And now I can not login to my account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 482XX
Submitted Via: Web
Date Sent: 2022-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: They said they would send me forms and I never received anything, I don't know how to access half this stuff, I've tried making payments and they just kept sending them back. When I've called I get some flunky who just works there at night, as I work from XXXX. to XXXX. and I am not allowed to call on my cell phone during that time. If they found it to be IMPORTANT they should have contacted me through my job phone because they do have it. They are just anything but helpful. They didn't even give me any options like refinancing or anything. They just told me to fill out some forms online, and well anytime I'd fill one out it wouldn't go through. So I asked for them to send them and NO ONE SENT ME anything. US Bank is a waste of my time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ND
Zip: 583XX
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Several weeks prior to today XX/XX/2022, I talked to US Bank about making sure my accounts did not get over drafted so I wouldnt get fees. She assure me that they would not. Fast forward to today XX/XX/2022, I noticed my checking account was overdrawn because a reoccurring debt that I have set up for auto draft was pushed through I called customer service they said well sometimes that happens anyway and youll still get an overdraft fee but theres nothing we can do about it I said that makes no sense how can you tell me that its all shut off and I opted out of it so I wouldnt get fees and here they are still forcing certain transactions to go through so you were forced to pay fees and become even more in debt to me that seems like theft.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 622XX
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: did not get cr card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 763XX
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Money was not available when promised
Subissue:
Consumer Complaint: This is to request your assistance in resolving a problem with a wire transfer that has been lost. I submitted a wire transfer from my account with USBank, in XXXX, CA. I am purchasing a home, and the money transfer was required for XXXX. The details regarding this transaction are as follows : Date : XX/XX/2022 XXXX {$18000.00}. Reference XXXX On XX/XX/2022, a wire transfer to XXXX XXXX XXXX was processed for escrow. Several days later, the escrow officer notified me the wire transfer had not been received. As of today, XX/XX/2022, the wire transfer has not been processed and I have not received any information or assistance from the XXXX branch. I have made numerous trips to the bank and repeatedly spoken to XXXX XXXX, branch manager. It is extremely frustrating that the branch manager had no information and responded that he didnt know anything. Wire transfers are supposed to be available to send secured funds in large amounts and completed within minutes. It has been seven days, and US Bank has not located my money or provided any assistance. Each time I ask about the wire transfer, XXXX XXXX is dismissive. Finally, I was advised that the wire transfer is under investigation. On XX/XX/2022, I was advised by the wire transfer customer service office that XXXX XXXX had failed to respond to their correspondence. It appears XXXX XXXX is either incompetent or simply unconcerned about customer service. This afternoon, I contacted the Corporate Office and was referred to the supervisor, XXXX XXXX XXXX. I left numerous messages, but she never returned my call. Lastly, I contacted the bank and wire transfer office but can not resolve the issue. XXXX XXXX advised me the wire was processed today ; however, escrow has not received it. This error may cost me thousands of dollars because the interest rate on my loan may be significantly higher. In fact, I may lose the opportunity to buy a home because of this error. Thank You, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93536
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: To many hard inquiries on all three reporting agencies not authorized
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92008
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-05
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: US BANK is involved in knowingly creating accounts under customers info that were unknowing about these accounts. us bank was recently involved in a complaint for these facts. US bank started a new process called auto escheatment which includes unclaimed assets and liquidated assets that have fully matured. XXXX XXXX was the head of the auto escheatment process and acting on inside information on an auto escheatment sent a XXXX worker to befriend me get my information and submit a claim to the south carolina unclaimed property treasury department and stole this escheatment. She then added the account to my fidelity investments account brokered by XXXX XXXX XXXX and XXXX XXXX XXXX and XXXX XXXX XXXX XXXX then emptied the account through XXXX ( c ) non profit donations to non profits set up by the criminals to avoid suspicion. US BANK Knew my location and instead escheated this to the state using inside information. A employee is impersonating me in a position of trust XXXX XXXX XXXX who recently ran for state legilature and won in XX/XX/XXXX, elections in AZ this is the same guy working for us bank cyber security team probably to cover up this massive fraud which the CFPB just began to scratch the surface into the real reason these accounts were created. i have an account that i opened and subsequently closed after opening i assume because of the flagged fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85021
Submitted Via: Web
Date Sent: 2022-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A