U.S. BANCORP


If you believe a complaint deserves more attention hit the up arrow, or hit the down arrow if you find it less important.
"Products" offered by U.S. BANCORP with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Rental debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - USDA mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Credit repair
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Payday loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - ID prepaid card
Prepaid card - Mobile wallet
Prepaid card - Other special purpose card
Prepaid card - Payroll card
Prepaid card - Student prepaid card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 7131828

Date Received: 2023-06-17

Issue: Problem with a purchase shown on your statement

Subissue: Card was charged for something you did not purchase with the card

Consumer Complaint: my credit card with Elan was used without my consent to make charges that I never received any benefit for.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 92618

Submitted Via: Web

Date Sent: 2023-06-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 7130923

Date Received: 2023-06-18

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: My Us Bank Credit Card Opened XX/XX/XXXX is Showing a 30 day late payment for XX/XX/XXXX I have provided the billing statement below to show proof I was never late in XX/XX/XXXX.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: PA

Zip: 19143

Submitted Via: Web

Date Sent: 2023-06-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 7129904

Date Received: 2023-06-17

Issue: Closing an account

Subissue: Funds not received from closed account

Consumer Complaint: I previously had opened US Bank account with US bank branch in XXXX XXXX, CA sometime in early XXXX. My checking account with US BANK was under investigation sometime in XXXX of XXXX. My checking account was then closed approximately one of the first days of XX/XX/XXXX. It had a positive balance of {$2500.00}. I am still waiting on getting those funds returned to me as of today, XX/XX/XXXX. Frequent communication with the US bank branch at XXXX XXXX ( on XXXX XXXX XXXX, XXXX XXXX, XXXX ) over the past 11 months has gotten nothing more then telling me to wait. The branch manager has even told me that the back office, which is supposedly where my funds are still being held is telling her not to release my money to me yet she is trying, at risk of losing her job, to try and get me my funds back. It is such a lie and is such an insulting thing to say. I feel like they are playing with me and my money. I don't know if she finds this whole situation amusing but to me it is everything but and her lack of professionalism is very disappointing, to say the least. All she keeps telling me is that she will get in touch with me once she has a check for me. Yet she has been saying the same old song for almost a year now. I am sick and tired of being jerked around. XXXX is enough. I want my funds returned to me, in full, no later then by the end of next week. Thank you for taking my complaint.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 91402

Submitted Via: Web

Date Sent: 2023-06-17

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 7129189

Date Received: 2023-06-16

Issue: Problem when making payments

Subissue: Problem during payment process

Consumer Complaint: On XXXX a payment was paid via bill pay from my bank to US Credit Card account for entire statement balance of XXXX, this posted to my US Bank Credit card account on XX/XX/. USBANK then proceeds to try to autopay the SAME AMOUNT of XXXX, as a pending payment to be effective/posted on XXXX I want to make this clear, this is a duplicate payment. I have tried cancelling it online, and also reached out to customer care, they will not let me cancel it for some unknown reason ( payment has NOT been processed yet, so it is not even in progress ). Their only option is to allow payment to go through, and ask for a credit after it posts, which could take over a month. This money is needed asap ( food, expenses, bills, mortgage ), and will sit interest free as a negative balance to my credit card, because US Bank for some reason can not cancel the ach payment that is occurring multiple days from now.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NJ

Zip: 07960

Submitted Via: Web

Date Sent: 2023-06-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 7129177

Date Received: 2023-06-16

Issue: Closing your account

Subissue: Company closed your account

Consumer Complaint: US bank reported fraud so they could get paid Somebody I worked for gave me a check US bank cashed the check and they held the check and cleared the check I left the funds in my checking account and waited to pay my bills They shut down my checking account and credit card like I did something wrong Now they have it on my credit and they need to fix this

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: VA

Zip: 23607

Submitted Via: Web

Date Sent: 2023-06-16

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 7124828

Date Received: 2023-06-16

Issue: Fees or interest

Subissue: Problem with fees

Consumer Complaint: Recently I noticed that when I travel international ( XXXX ) to be more specific I noticed whenever I use my US Bank Debit Card I have been charged both an ATM fee, a transaction fee and an international transaction fee. On XX/XX/2023 I made a purchase XXXX XXXX XXXX XXXX in XXXX @ a total cost of {$7900.00} and I was charged a processing fee of {$230.00} there are many other processing fees that has been charged to my account in different amount from {$3.00} and up. I was not informed about these charges so I think that the bank should reverse these processing fees.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IL

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-07-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 7123998

Date Received: 2023-06-15

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: I deposited a check from XXXX in the amount of {$18000.00} in my US Bank checking account by ATM XXXX on XX/XX/XXXX at XXXX AM. This was for the sale of a vehicle to XXXX. When I called customer service on XX/XX/XXXX to ask about availability, I was told there was a 5-day hold on the funds and they would be available on XX/XX/XXXX. When I called the local branch on XX/XX/XXXX, I was told that the hold is for 7 days and that Monday is a holiday so the funds will not be available until XX/XX/XXXX. There is no good reason with today 's banking system for a bank to have a 7-day hold. It's highly likely that the check has already cleared the bank used by XXXX with the funds being available to US Bank. This is just a large bank taking advantage of a consumer.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: OR

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-06-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 7123996

Date Received: 2023-06-15

Issue: Closing an account

Subissue: Funds not received from closed account

Consumer Complaint: My father ( an XXXX XXXX ) and I opened an account with US Bank, my father chose to leave it opened for many years without activity. This week we got an statement saying that the account was closed and the founds we had there were gone. We opened the account under a XXXX XXXX Checking that was offered to him as no fees for any reason. Furthermore, on XX/XX/2017 we received a letter saying that we needed to sign and mail a " Account Acknowledgment '' to prevent the account from accruing {$5.00} per month dormancy fee, I personally completed and sent the form ; at that time the account had a balance of {$91.00}. In the letter received this week money is all gone and account is closed. US Bank has had our current address and phone number at all time. Called customer service and a XXXX said there is nothing US Bank can do about this at this point. My father and I are very much alive and we want our money back.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 92026

Submitted Via: Web

Date Sent: 2023-06-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 7123960

Date Received: 2023-06-15

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: I had purchased a pair of pants at XXXX XXXX XXXX. They did not fit and I returned them. Pretty simple. They cost {$44.00} and were purchased on XX/XX/XXXX. The item was returned with tags on it XX/XX/XXXX. My credit card was not refunded for the item in question. I contacted the store in a couple days to ask, and they stated they would investigate. They called back and indicated they investigated internally and sent the money to Fidelity Credit Card ( Elan Financial ). I contacted the number on the back of my card. They indicated they did not receive the funds and couldn't find it but sometimes it takes a month to to come in. When I waited until XX/XX/XXXX, no funds had arrived. I disputed the amount, but didn't know the exact amount as the receipt was in the other room, but I said it was around {$50.00}. When I asked for the money back and disputed the charge, they stated they will start an investigation and issued a preliminary credit. The representative on the phone stated they would credit me {$57.00} just to be safe but they could amend it during the investigation. On XX/XX/XXXX, they sent me a letter with a photocopy of the receipt from the transaction, and stated that it is different than the amount disputed. I circled the amount and stated that they have the correct one now, that it is correct on the receipt. Good job thank you. On XX/XX/XXXX I received another letter indicated that I " had not responded to the first letter and my dispute was closed and the amount was un-charged back ''. So they charged {$57.00} back to my account, but did not rectify it with the correct amount. I called immediately, and a representative stated they would reopen the dispute, could see my concern and saw the documents and weren't sure why it hasn't been processed and to give it a month. A month goes by, I called at the beginning of XXXX. They indicate the same thing, please don't report to the CFPB, give it another couple weeks it should get processed, wow that is crazy, yadda yadda. It is now XX/XX/XXXX and I am still out {$47.00} for a pair of pants that were returned months ago. Please help me! It isn't the money that is concerning ( though I do want it back ), it is the principle of the matter. Thank you.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: PA

Zip: 15001

Submitted Via: Web

Date Sent: 2023-06-15

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 7123709

Date Received: 2023-06-15

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: {$6000.00} was withdrawn from my account on XX/XX/XXXX - it was unauthorized - US Bank claims they withdrew this to offset payment on business Credit card from XXXX. I never signed an agreement for that card. Never approved an offset - and the debt on the card is disputed. Further more the account was open with Union Bank and converted to US Bank by acquisition so I never opened and checking account with USBank I was converted to US Bank - I signed up fior Union bank checking account and the money withdrawn was from a Union Bank account I signed up for not a US Bank account. These funds being taken from my joint account are causing financial hardship and irreparable damage to my financial reputation. Further I did discuss with Union Bank branch manager prior to the conversion if any of the terms of my account would change and was assured that thru XX/XX/XXXX the account would have and follow all the terms of Union Bank and my agreements with Union Bank

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 919XX

Submitted Via: Web

Date Sent: 2023-06-15

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.