Date Received: 2023-06-22
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Victim of ientity theft.Bank account was opened with my name and information without prior Knowlege
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 454XX
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: My account was overdrawn and sent the account {$700.00} on XX/XX/XXXX from XXXX XXXX. U.S Bank is saying they didn't get the funds until XX/XX/XXXX at XXXX. They hit me with 3 seperate XXXX dollar fees. They say they can not do anything about the fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63135
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My company XXXX XXXX XXXX has business checking account XXXX with US Bank. I had incoming transfer on XX/XX/2023 in amount of {$15000.00}. This amount appear on my account only on XX/XX/2023 and then I received email from US Bank that " Your deposit of {$15000.00} is complete. '' ( attached ). Next day when I log in in my account this amount was disappeared. I called 2 times on phone numbers XXXX, XXXX and spoke with US Bank representatives but they didn't help with this at all. Last representative told me " I didn't see that transfer ''. I ask bank to return my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 900XX
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Called this evening to inquire where my U.S. Bank card is. I previously was with XXXX XXXX before the merger. XXXX, the representative was very nice. She informed me that my card was mailed at the end of XXXX. She also informed me that it was not active and that she would cancel the new U.S. bank card and expedite the issue of a new one. She informed me that I would still be able to use my XXXX XXXX card until I received my new U.S. bank card and activated it. I hung up, pleased with the customer service. I went to XXXX an hour later-my card was declined 3x. XXXX cancelled the wrong card. I am unable to use my XXXX XXXX now and now have to wait until the expedited card comes in the mail. My problem is this-I also needed to pick XXXX medications for my mom, as she has XXXX. I was unable to do so because the U.S. Bank representative cancelled the wrong card. I called, very upset and spoke with XXXX, who actually ended up upsetting me more. I had to repeat my XXXX bank card number atleast XXXX, my full social security number atleast XXXX received no apology, I asked for a supervisor or a manager-I received the generic number for U.S. bank. I received no resolution. I was not able to pick up my moms XXXX meds because of the error of U.S. Bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92126
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: US Bank reported my loan as over 30 days late when it was being paid off. It has been paid in full. I have not been able to get help from US Bank. I mailed a formal request in with documentation and no one has contacted me. I have submitted a claim on XXXX and it was not removed. This mistake has destroyed my credit score unnecessarily. I was simply paying off a HELOC with another one. XXXX XXXX requested a payoff from US Bank, then there was a small amount due left over due to an inaccurate payoff being provided, and I immediately paid that. There was zero reason why a mortgage late should have been reported.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92563
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I disputed a total of 7 charges on my account that I did not authorize and I received no services for. My dispute with US bank was denied as they said the merchant provided the 3 digit code on back and my phone number " proving I authorized the charges '' ( I DID NOT ) The seven charges were for {$170.00} each from a XXXX XXXX # Here they are per my US Bank statement. XX/XX/XXXX {$170.00} Charged XXXX XXXX XX/XX/XXXX {$170.00} Charged XXXX XXXX XX/XX/XXXX {$170.00} Charged XXXX XXXX XXXX XX/XX/XXXX {$170.00} Charged XXXX XXXX XXXX XX/XX/XXXX {$170.00} Charged XXXX XXXX XXXX XX/XX/XXXX {$170.00} Charged XXXX XXXX XXXX XX/XX/XXXX {$170.00} Charged XXXX XXXX XXXX I received no services from this what appears to be medical facility. On-line XXXX reviews show that the same thing is happening to other individuals. The dispute department treated me very rudely, did not believe what I told them, and would not consider any new information. I repeat I did not receive any services from this company and did not authorize the charges. I spoke with a supervisor named XXXX at US Bank who was the rudest of all. Very unprofessional and would not even consider other information. When googling XXXX it takes you to the following website with these similar complaints. XXXX Most relevant Newest Highest Lowest XXXX XXXX XXXX XXXX XXXX XXXX photos XXXX hours agoNEW-Edit unauthorized credit card charges over {$1000.00}. Did not receive any services. Phone number does not work. XXXX XXXX XXXX XXXX XXXX XXXX review 2 months ago I had XXXX phone consultation with a nurse over XXXX years ago, and paid for the consultation on the spot. They continue to charge my card, several XXXX dollars at this point. My calls to the clinic are never answered - no voicemail More XXXX XXXX XXXX XXXX XXXX XXXX reviews 2 months ago Used to XXXX XXXX XXXX. I saw him for over 10 years. About a year ago office stopped answering the phone. Then I have since unexpectedly received XXXX ( yes XXXX!!! ) charges for {$150.00} each on my debit card. I last had a televisit in XX/XX/XXXX which More XXXX XXXX XXXX XXXX XXXX XXXX reviews 3 months ago Its been over a month that I paid for my visit, met with XXXX XXXX and he has not filled my prescriptions yet. I received a text from XXXX XXXX confirming where they were supposed to go, and what the meds were. That was after XXXX weeks More XXXX XXXX XXXX XXXX XXXX XXXX reviews 3 months ago These guys keep charging my credit card when I have not had an appointment! They dont answer the phone or call me back! This is not right! I called my bank to reverse the payment and all that happened was they charged it again! XXXX XXXX XXXX XXXX XXXX XXXX reviews 10 months ago These guys charged my card {$150.00}. Tried calling them but all I get is a busy signal. I was a patient 3 years ago. Haven't done anything with them since. Can't get a hold of them and now I'm out {$150.00}. This is just not right. XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 840XX
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-21
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I received a promotion that stated : Pay at least one insurance bill with your XXXX XXXX XXXX XXXX XXXX by XX/XX/XXXX to earn a one-time offer of XXXX Reward Points I paid a statefarm bill on XX/XX/XXXX in the amount of XXXX The terms state within 2-3 billing cycles but the promotional points have not posted. The company responded citing a " recurring bill pay promotion '' which was a separate and distinct promotion from the Insurance bill payment promotion. I am stilled owed the XXXX points. I have attached their response which incorrectly cites the wrong promotion.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2023-06-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-21
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: I had a savings account with US Bank that for over three years was pulling {$25.00} a month out of the account because it the balance was lower than it was supposed to be for this type of account. I didn't check online with this account because i used it so rarely. However, i never received statements in the mail nor did anyone contact me. During XXXX the bank was closed most of the time or their hours were not in line with my work hours so i didn't get in as often as i did before. Once i did go back into the bank to do my transactions, no one spoke to me about this account even as i pulled money from it. I received a letter in XXXX saying my balance was approximately {$120.00} dollars and they were going to keep pulling {$25.00} dollars out unless i called. I went into the local branch the next day and the manager changed my account and added back {$150.00}. I estimate over {$1200.00} being deducted between XXXX and XXXX. The district manager was supposed to call me but i never heard from her. I waited five months to get assistance. It wasn't until i went back to the local branch in XXXX to speak to the manager and he told me there was nothing they could do. After over 40 years as a customer, i closed all my accounts but one small checking account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97477
Submitted Via: Web
Date Sent: 2023-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-21
Issue: Other features, terms, or problems
Subissue: Problem with cash advances
Consumer Complaint: I went on my first vacation in 15 years XX/XX/XXXX, XXXX XXXX, 2023 to XXXX. On the XXXX day my wallet was stolen with cash, my drivers license, credit card and debit card as I had not been able to put it back in the hotel cause I got cash out from ATM. I called my credit card co about getting emergency cash and new card. I have included my letter to them as what I experienced during my conversations with them was absolutely awful and given wrong information consistently. I was basically stranded in another country with no money. I want them held accountable for their false advertising as I have also included. I actually just had someone call me from there and she told me the agents I spoke with have gone thru more training as they provided wrong info. They also said they have given me XXXX rewards points and offered me {$75.00} which is a slap in the face to what they put me through. And their website had inaccurate promises as well. I had to borrow from my already small savings account as I was planning on using my card for my trip and then pay back later. So this not only cause me considerable amount of mental stress and anxiety but now financially as well. Phone number to reach someone directly about this : XXXX ref # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 530XX
Submitted Via: Web
Date Sent: 2023-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-21
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There is a fradulent account on my credit report showing closed and in collections/charge-off titled ELANCO FINL SVC reported XXXX XX/XX/2023. I have never done business with them and have stayed up to date on all of my accounts. I have attempted to file disputes with XXXX to no avail. I have attempted to contact the company with no response. I need this corrected immediately as I have a government security clearance and this count effect my career. Please have this removed immediatly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22153
Submitted Via: Web
Date Sent: 2023-06-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A