Date Received: 2023-06-15
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2023 I opened a business platinum money market account ( Account # XXXX ) with US bank because they were running an online promotion that after having a minimum {$25000.00} deposit in the account, I would get a bonus interest of 4 % for the first 6 months. My zip code for opening the account is XXXX. My deposit was above {$25000.00} ( approximately {$190000.00} ) after XX/XX/2023. Unfortunately, I have only gotten 0.25 % interest rate on it so far giving me a total paid interest of {$38.00}. My account still reflects an interest rate of 0.25 %. When going on the website, even at this time ( https : //www.usbank.com/business-banking/business-bank-accounts/business-savings/business-money-market-accounts/platinum-business-money-market-account.html ) you can see their promo is now increased to 4.5 % Interest. So far, I have had multiple phone calls with US bank and every time, I get pushed back with saying a supervisor will be in contact with me and this should be resolved soon. I even filed a Case ( Tracking # XXXX ) and have had my last phone call with XXXX XXXX and her Supervisor XXXX on XX/XX/XXXX. There has been no resolution on the issue so far. To resolve the problem, I would appreciate that I get the promised interest of 4 % applied to my account and I am paid the interest that I am owed since XX/XX/XXXX on this. Enclosed is an attachment of the PDF of the website showing the current promotion that is going on for 4.5 %. I look forward to your reply and a resolution to my problem. I will wait until XX/XX/XXXX before seeking help from a consumer protection agency or other assistance. Please contact me at the above address or by phone at XXXX or by email XXXX Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 907XX
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I was a regular payer of ELAN FINANCIAL SERVICE and I do not recall missing any payments. Yet, as I received my credit report there I noticed that I have a late payment which was on XX/XX/2022. I do not recall being late ever therefore I decided to file a dispute. I already sent multiple letters expecting for a response of for the inaccurate late payment to be removed. It has been a long wait but I was not notified of anything nor I noticed any changes with my account statement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77386
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: On XX/XX/2023 I came to XXXX XXXX XXXX to apply for a Business checking, savings and XXXX XXXX XXXX XXXX XXXX XXXX under the name of my business [ XXXX ]. I left XXXX XXXX XXXX with a folder containing information on my Business Checking and Savings Accounts along with promotional materials for the XXXX XXXX XXXX XXXX XXXX XXXX. XX/XX/2023 activated what I understood to be my XXXX XXXX XXXX XXXX XXXX XXXX and made 2 purchases ( XXXX from XXXX XXXX and XXXX from XXXX ). Called XXXX XXXX XXXX branch on XX/XX/2023 and called XXXX XXXX the same day to report the error ( within 30 days ). I was advised by XXXX XXXX to reapply for the card with the assurance that my credit could be fixed due to Banker or Credit Card Company error after XXXX XXXX XXXX submits documentation on the error. I did so under that advice on XX/XX/2023 with [ XXXX ] at my local XXXX branch. On XX/XX/2023 XXXX XXXX contacted XXXX XXXX XXXX saying the credit report can not be corrected due to card activation and transactions being made which is in direct opposition to their previous advice.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80022
Submitted Via: Web
Date Sent: 2023-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-16
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: We want to reopen case number XXXX. It's been 14 days since the letter from U.S. Bank sent dated XX/XX/23 and yet to date, we have yet to receive the check. On XX/XX/23, we went to the XXXX XXXX branch and had a long conversation with a young XXXX teller regarding the fraudulent activity on our acccount and about closing it and getting a check issued to us. He guaranteed that within 10 to 15 days, we would receive the check. Here we are 3 months later and AGAIN we had to do this all over again and AGAIN no check has been received. THIS IS UNBELIEVABLE AND SIMPLY INTOLERABLE, We need to pay bills that are long overdue. What is going on? How much longer will this take. WE'VE BEEN WAITING 3 MONTHS ALREADY since our original conversation with the branch 's employee.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94121
Submitted Via: Web
Date Sent: 2023-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Hello! I received two messages recently about accounts being opened in my name. THe first was from US Bank on XX/XX/XXXX. I received an automated text message. When calling the help number I could not get through. I emailed them immediately and reported it as fraud. The second was a phone call from XXXX XXXX XXXX XXXX XXXX today, XX/XX/XXXX. I let the person know calling that I did not open an account. She directed me to freeze my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84109
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: We had fraud checks in our US Bank account XXXX since XX/XX/23 till we found out in XXXX. We started the claim process then and it's been 3 months we still haven't received the amount of total XXXX XXXX they're suppose to refund us. When can we receive the fund?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91748
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Here is the loan officer information : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Cell : XXXX XXXX U.S. Bank Home Mortgage XXXX XXXX XXXX XXXX # XXXX, XXXX, CA XXXX XXXX On Sunday XX/XX/XXXX after meeting with the XXXX XXXX XXXX XXXX is the representative . We asked XXXX to provide us an updated offer letter and with the information from the application in XXXX he had approved saying yes he would gladly provide one. Then when we requested multiple times an estimated loan he stated and you can see the emails that we needed a contract with XXXXXXXX XXXX to provide an estimate. That he couldnt provide one. I clearly explained that this was against the law and per CFPB we did not have to have a signed contract to obtain a loan estimate. Then he argued that he didnt have an address and he had already been in contact with the buildeXXXX XXXX XXXX and had the lot number. I went ahead and provided this to him again and stated once he had all the XXXX points to provide a loan estimate. On XX/XX/XXXX I expected a loan estimate. Instead XXXX with guidance from his manager triggered a loan on a house that is not due to be completed until 7 months from now and a loan isnt required. We simply wanted a loan estimate and we provided all the information necessary. XXXX and his manager at US BANK continued to deny this request and illegally asked us to provide a contract which was not necessary and also he had all the information required to provide us a loan estimate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89436
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I keep receiving e-mails from Us bank that are not meant for me and include details of transactions made by " XXXX '' They include details as shown below. I can not unsubscribe from these e-mails because you must log-in to their website to change your preferences and I can not as I am not one of their customers. I spent over an hour on the phone with the Fraud department at XXXX on XX/XX/XXXX and spoke to supervisors XXXX and then supervisor XXXX who refused to give their last names or extensions in order to try to rectify the situation. I would like compensation for the hours I have spent trying to get Us bank to stop sending me unsolicited e-mails. Branch receipt : Your withdrawal on XX/XX/2023 Time : XXXXXXXX XXXX Amount : {$3.00} From : Standard Savings ending in XXXX Posting date : XX/XX/2023 Branch location : XXXX XXXX XXXX XXXX XXXX XXXX XXXX,, KS XXXX Branch # : XXXX Teller # : XXXX Transaction # : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21042
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I was a member of Union Bank since XXXX, and monthly I would receive my retirement. Union Bank changed to US Bank, and as soon as this change happened I stopped receiving my retirement and that was XX/XX/XXXX of this year. I called the bank to see what happened, and they said US Bank does not make automatic payments. I live in XXXX and they wanted to verify me. I answered all of the security questions correctly. They wanted to send me a code for verification, but there system would not allow it because I reside overseas. They explained to me that online banking or using my mobile device would not work until I went back to the USA and set up the system. They said only a Visa debit card would work. They ask me to wait 3 business days and said they would notify me. I gave them my address in English and XXXX so they could send me a card. I waited 3 business days and never received a reply. I called the bank back and was told they could do nothing about it, and to return to the USA to settle the problem. To date I have not received any money from my checking account. I tried to email them, but never received any email back. This is an emergency for my family.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Approved for HAF program ( Homeowners assistance fund ) months ago under The CARES-ACT signed into law by XXXX XXXX on XXXX XXXX. US Bank Mortgage delays posting payments by weeks now over a month from receiving funds from the Government, incurring late fees and reporting late payments to credit bureaus while having the money in their possession. US Bank Mortgage received government funds for XX/XX/2023 Mortgage payment of {$1900.00} on XX/XX/2023. To date payment has not been applied, charged a {$40.00} late fee, and reported late Mortgage payment to all 3 credit bureaus. After assuring me it would not be reported it has now effected my credit score and excellent payment history. Receiving non-stop collection calls for XX/XX/2023 payment they already have since XX/XX/2023. XXXX payment still not applied either. Company assures me account has notice on it that we are HAF recipients and should not be getting collection calls and late fees shall be reversed when they get around to posting it. Been told their company is not set up to process all the HAF funds in timely manner. Their claims are their system not set up to handle these issues on posting payments when received. Online account does not show moneies received until they finally post well after grace period. This prompts calling them every month to confirm monies already received. This is effecting millions of Americans credit due to their inefficiency to provide service. The Governent website states " The Homeowner Assistance Fund ( HAF ) is designed to mitigate financial hardships associated with the XXXX pandemic by preventing homeowners mortgage delinquencies, defaults, foreclosures, and displacements ''. This is not the case. They receive the money and inability to promptly apply payments has caused delinquency. Resulting in credit reporting at no fault of account holder.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32725
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A