U.S. BANCORP


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"Products" offered by U.S. BANCORP with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Rental debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - USDA mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Credit repair
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Payday loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - ID prepaid card
Prepaid card - Mobile wallet
Prepaid card - Other special purpose card
Prepaid card - Payroll card
Prepaid card - Student prepaid card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 7165678

Date Received: 2023-06-25

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: On XX/XX/XXXX, I received a letter from US Bank saying they reversed my provisional credit ( {$99.00} from XXXX ) because I did not respond to their additional information they requested by mail. However, I never received any letters from them. So i called the CS immmediately on the same day, XX/XX/XXXX and requested to reopen my claim. They reopened my claim and was told that the provisional credit will show to my account in 48 hours. After 3 and 4 days, XX/XX/XXXX, XX/XX/XXXX I called the CS because i still did not received the credit and they assured me that I will get the provisional credit by XX/XX/XXXX. However, I wasnt sure about this so I called again on XX/XX/XXXX AND XX/XX/XXXX and spoke to a supervisor. They said they are not sure why other cs repXXXX said I would get the provisional credit by XX/XX/XXXX. Supervisor said it will take up to 10 to 15 business days. And they said someone will reach out to me on the phone on XX/XX/XXXX or XX/XX/XXXX to discuss my claim. However, as of today, XX/XX/XXXX, nobody called me or gave me the provisional credit. Bunch of lazy incompetence people working there. FYI, I already told us bank but the reason for this claim is I returned a pair of shoes I purchased thru XXXX but it was actually ship and sold by the third party.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 94501

Submitted Via: Web

Date Sent: 2023-06-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7165649

Date Received: 2023-06-25

Issue: Struggling to pay mortgage

Subissue:

Consumer Complaint: After further research on my mortgage I found out that the company that I signed the promisorry note with XXXX XXXX is a dead company is inactive through the secretary State and XXXX XXXX transfered my loan illigally to US BANK MORTGAGE without my knowledge cause I never contracted with US BANK MORTGAGE.I filed a lawsuit to make the bank provide the original promissory note .They did not .They never provided it 3 days before the case could be defaulted the bank requested a transfer of case by their lawyers .A way to manipulate the system XXXXA way of getting more privilege with the court they are well known. US BANK Lawyers has illegally transfered the court case where they can be favored. US BANK MORTGAGE buying mortgages and foreclosing on homeowners who are actually the righful owner of their home. Homeowners are protected under the consumer law .Its illegal for any Banks to foreclose on anybody 's home.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 76052

Submitted Via: Web

Date Sent: 2023-06-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7165423

Date Received: 2023-06-25

Issue: Managing an account

Subissue: Funds not handled or disbursed as instructed

Consumer Complaint: My name is XXXX XXXX and when I was younger I was in an orphanage in XXXX Idaho and I had an account with US Bank in XXXX in my account my dad who is better he left me on death benefits when he passed away I had his death benefits in my savings in my savings account in US Bank no even though my bank was in XXXX I was under XXXX so I was in an orphanage in XXXX in Idaho so I didn't live in XXXX I was supposed to be able to get some money when I was XXXX that was I couldn't touch it until I was XXXX then I could withdraw it to be an adult so what happened was when I was in this orphanage US Bank in XXXX that some lady that didn't live with it wasn't really familiar with you know I didn't live with this lady had nothing to do with this lady they let her put her name on my checking account with US Bank and she completely cleaned out over {$15000.00} but Dad I didn't live with her I didn't stay with her I had no responsibility to her I was locked up at an orphanage and XXXX Idaho so I don't know how she got US Bank to let them put her name on my account cuz when they they let her do that all she did was she took XXXX and closed the account she stole all my dad 's death benefits and close the account I didn't live with her and no responsibility to her whatsoever I tried talking to you as bank and they told me that I'm not allowed to sue a bank I can't make a complaint against him I can't do nothing to a bank at all they're untouchable which is curry alike because now I see your website where I can make this complaint I'm sure the statue of limitations on this is right now but I would appreciate it if you look into it because put her name on my account and I don't know how I don't know how why they did that because this lady was not my mom she's not related to me she's not any part of my family she's no relation whatsoever so hopefully you do something about this but I'm sure you can but I just wanted to make this completely and because they let her put her name on the account I lost my dad said benefits so any information to give me would be appreciated Also the number I have listed on here my phone number is not XXXX my phone number is XXXX that's the correct cell number to contact me at XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CO

Zip: 802XX

Submitted Via: Web

Date Sent: 2023-06-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7164923

Date Received: 2023-06-25

Issue: Problem caused by your funds being low

Subissue: Overdrafts and overdraft fees

Consumer Complaint: On XX/XX/2023, I received a response related to the overdrafts being charged by U S. Bank. They submitted a letter to the CFPB. I tried to address the matter before the account was closed and it is now at the second collection agency XXXX XXXX XXXX. The XX/XX/2023 letter from US Bank is attached and the collection letter is attached to this complaint. With that stated, I have joined a Class Action Lawsuit Against US Bank related to this topic. The attorney firm XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX | Fax : XXXX are the firm that has coordinated the class action. I have signed a retainer agreement to be represented in the class by the firm. With this stated. This matter is in dispute and U S Bank should discontinue its collection actions until the matter is settled.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IL

Zip: 60616

Submitted Via: Web

Date Sent: 2023-06-25

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7164199

Date Received: 2023-06-25

Issue: Communication tactics

Subissue: Frequent or repeated calls

Consumer Complaint: Im not complaining that XXXX XXXX and Elan Accountant Services did anything wrong. Yet. I am sending this form simply so I can document all of the following. To XXXX XXXX and Elan Account Services: Unfortunately, I can no longer feasibly pay you anything. This situation is indefinite. My accounts with you have already been in default with you for a while. The little bits of money Ive been sending you for the past couple of years were just my sign of good faith to keep the accounts semi-alive so you wouldnt lose your Statute of Limitations to collect it. Right now, I need to cling to any spare cash I have and I need to use it to pay any lawyer I can find to help me. Several of my other creditors has thrown laws, Federal regulations, consumer privacy, and courtroom decency to the curb. And OH BOY, do I need to fight them to save my own life. This debt that I owe to you IS my fault in legal terms, but it ISNT my fault in all realistic practical terms. What Im about to copy and paste will elaborate on that whole issue. All of my other past-due creditors have dropped out one by one from their various violations. I can barely pay you guys enough as it is, but Im not paying ANYTHING if youre going to break the law. As far as I can tell, XXXX XXXX and Elan Account Services are my last two good ones. This will be probably be the last contact you hear from me until either I win some massive legal lottery, or Im in the process of declaring bankruptcy. Im PRAYING youll understand and you wont turn into the ugly, scary, overwhelming monsters several of my other creditors have turned into. If you need to contact me for anything, PLEASE PLEASE PLEASE only put it in writing. You have my current home address and my personal XXXX address. Thank you. Below is the complaint I sent to XXXX XXXX through the PA Attorney General and the CFPB on Friday night, XXXX XXXX If nothing else, please just read it and consider it in all of your future legal decisions. XXXX REPORT STARTS HERE: XXXX XXXX is trying to sue me in a highly suspicious bully move. I have an account with them that I have been paying through their collector, XXXX XXXX XXXX The account entered collections about two years ago and I've been trying to pay little tiny bits of it just to keep it semi-alive and avoid the situation where we've arrived. XXXX has made no attempts to contact me or demand more from me. The last contact I ever had with them was the original debt letter sometime around XXXX. If nothing else, this is a bully move that will only result in a bankruptcy filing if it continues any further. They're trying to sue someone with nothing left to give them. I share a house in my mother's name, and she's close to XXXX years old living off social security. I live almost paycheck to paycheck with a little wiggle room of a few hundred dollars each month, and that's going to shrink more as soon as student loans resume. The biggest piece of property in my name is my XXXX car, which is financed until the end of XXXX. The only other big thing I own is a 401(k) split between 10 funding sources with around XXXX saved up, but I have no intention on touching that for the next three decades. Part 1 of my complaint. The following things Im going to say are NOT something Im blaming XXXX of doing. Ill just try to provide some context to how things arrived at their current state. Dad died from XXXX XXXX in XXXX. Mom and dad have been divorced since I was about XXXX, and the family picture has been weird, to give you the very, very, simple version. Starting from the end of XXXX, stepmom (and whoever else was encouraging her) was doing some VERY criminal things just to play games with me. Withholding info about dads life insurance in XXXX, and then saying Duhhh I forgot. Committing probate abuse / financial fraud / SOMETHING in early XXXX, where she staged a fake paperwork fiasco that delayed the annuities dad left me and my brother for an extra month. The month AFTER her underhanded annuity hijinks, someone with access to my then-current XXXX XXXX went on an online shopping spree for fancy ladys shoes and cosmetics gift cards. I know she had access to that account number because I gave it to her in an attempt to help her with the plane tickets to the funeral. She would also have access to my SSN from my dads records (Keep this detail in mind. Its going to come up later!) Dad wanted us to all be a happy family together. I was there at his bedside six weeks before he died when he said it to me. He was so happy, all things considered. Now NO ONE on his side related to me legally or biologically will say a XXXX to me! The Michigan probate attorney who originally handled the process in XXXX, XXXX XXXX XXXX, turned out to be a totally corrupt clown who shouldnt be trusted in any kind of legal practice. In XXXX, I was frantically sending out inquiries to every probate/family attorney I could find near dads district. XXXX replied to one of them by setting a phone conference where HE called ME. We talked for about half an hour while he tried to play pretend-therapist. But the problem with him is, he never sent out probate notifications my brother and I were legally required to see as interested parties written in dads will. When I reported this to Michigan Attorney Grievance Commission later in XXXX, XXXX wrote a long-winded legalese response to the Commission where he completely lied and said he never called me. Afterwards, he sent me a final email where all he said was Have a nice life! Other lawyers from that district have told me the legal timeline on the original probate could still be open right now because the original forms were never properly served. At the end of the day, XXXX is partially or wholly responsible for setting in motion the Dont give an XXXX XXXX my family has used in everything theyve done toward me ever since. His job was to explicitly PREVENT something like this, and then he practically laughed in my face about it! Heres where it gets overwhelmingly creepy: There is a local car dealership in XXXX XXXX PA, XXXX XXXX (now apparently XXXX XXXX) that was messing with my car GAP insurance in late XXXX and early XXXX. If you ask them about it today, theyll tell you Oh but we were so prompt and courteous when we were handling XXXX XXXX paperwork. Well, I dont know what alternate dimension theyre living in these days, because I have the whole e-mail chain from their finance lady XXXX XXXX showing thats absolutely untrue. She was lying to me constantly. She was delaying things. When I finally got the Pennsylvania AG Consumer Protection involved mid-way through XXXX, she sent the paperwork in for the second time or the third time, and I magically had my missing insurance refund about a month later. I can almost guarantee you she NEVER sent in the paperwork to the insurance company until it became a legal complaint. She was lying, and dragging me along, and testing me the ENTIRE TIME. Why did she do that? Who put her up to it? Im NEVER allowed to know! I did eventually receive the small refund amount that was due to me, but XXXX XXXX was still committing some form of insurance fraud and consumer abuse for six months before that. Now they keep spamming me with physical ad mail that Ive told them repeatedly to stop, and they ignore me. And Ive opened new complaints through the AG telling them to stop the mail, and they ignore those too. Now the local XXXX XXXX Police are involved. When we got to around XXXX XXXX in the car insurance fiasco, XXXX started using COVID as an excuse in her e-mails explaining why everything was taking so long. Thats the moment my brain said Enough is enough and I got the AG involved. I have an uncle on moms side who died from XXXX at the end of that year. He was a XXXX XXXXXXXX XXXX. Thats a GREAT association thats always going to be on my mind! Somewhere out there, in the realm of hypothetical lawsuits I could file if I ever truly knew what was going on, is an accumulated sum of dollar signs. And Im betting more than one person owes me some jail time. Whether the problem is dads will was never valid in the first place, or it was all the crime and fraud and the abusive gaslighting and the online trolling that happened in the years afterwards, Im being illegally blocked from accessing SOME amount of money. What is that amount? How many different people owe me something? I have no way of knowing, and I have no way of even trying to estimate. For the longest time in XXXX to XXXX (before EVERYONE on dads half of the family just completely turned me into a non-person), I would be at my wits end over this credit card / identity theft stuff, and the ONLY response Id sometimes get back is someone saying But the will was valid! When Im not even talking about THE WILL! What does the will have to do with this? If dad were still alive, and he saw how these fine folks were treating me, the will wouldnt even EXIST in the form it was executed. THATS how the will factors into this! Its waste of time arguing anything else about it! My family members have been doing everything in their power to financially rob me since at least XXXX. The debt situation were now arguing about didnt start snowballing until XXXX when I needed to take out bigger consolidation loans and traded in my XXXX XXXX for a cheaper XXXX XXXX (which lowered my monthly loan payments by about $50, AND triggered the GAP insurance fiasco at XXXX XXXX). Ive got a few new words to say to this car dealership as soon as I finish writing this report. Im currently in a middle of a police case for NEW mail they keep sending me even after I keep telling them to stop that, and I opened a NEW AG case against them on XXXX XXXX. Weve almost reached the deadline the AG gave them, and it doesnt sound like theyre responding to anyone. Part 2 of my complaint. The following thing Im going to say IS directly related to XXXX, and its where the suspicious part of my complaint comes into play. This is a recap of the past six months alone: In XXXX, someone with access to my SSN fraudulently ATTEMPTED (and failed) to open a rewards credit card at XXXX XXXX in my name. In XXXX, someone fraudulently DID open a rewards credit card at the same bank and mailed it to me. In XXXX someone tried to open an online deposit account at XXXX XXXX XXXX. In every case, it was someone who applied for the accounts and then had all the account welcoming info sent to my physical address or my XXXX account. Ive been working with the local XXXX XXXX police for the past three months, but the leads are narrow, to say the least. I cant send them to arrest a phantom. Last month, ANOTHER debt collector (XXXX XXXX XXXX) violated the FDCPA by trying to call me when they were requested in writing to only contact me by mail or e-mail (so I always have a paper trail). The complaint I submitted to them through the CFPB and the Pennsylvania AG made their current collector instantly give up and spit the debt back to XXXX Today (XXXX), XXXX comes into the case with NO warning, NO attempt to contact me nicely, and slams a civil complaint straight through the District Justice office. When the identity theft started up again six months ago, all I could think was: Is this some crazy family member messing with me again? Because thats the logical evolution of the things theyve done to me in the past. Now that concern has turned into: Was that a bank somewhere that was trying to find out if Im still alive? Or verify my address? By casually committing identity fraud? And now one of them is trying to sue me? Thats a very disturbing and disgusting thought, if theres any truth in it. What I would like as a resolution: My main goal in submitting this complaint is just say XXXX, please chill out. Ideally, it would be a You leave me alone, you get your stuff off my credit reporting, and we just never do business again type of resolution. But just a simple Please chill out will work for right now. I would LOVE to wake up tomorrow with just a $XXXX balance on everything, and if I still wind up in the same spot another seven years from now, at least Id know its totally my fault this time. But I realize a consumer complaint against XXXX alone is never going to accomplish that. XXXX XXXX: If youre reading all of this, and youre taking everything Im saying into consideration, and you still really want to do this legal thing on XXXX XXXX thats just going to lose some money for you and possibly KILL me, then I guess my final words to you are: See ya there. I dont know what else to tell you. Other parties involved in this complaint: Im sending the same report against XXXX to the Pennsylvania AG and CFPB. I will be contacting XXXX XXXX XXXX XXXX XXXX XXXX XXXX Police next week to update him about the XXXX XXXX XXXX XXXX problem. I will call XXXX XXXX XXXX District office to notify her of my intent to submit my defense on XXXX XXXX. AND I will begin a new frantic search for a debt collection defense attorney, since Im completely alone in the dark right now. Im really nervous everyone is going to just recommend I accept the default judgment and file straight to bankruptcy, which was NEVER my intention here.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: PA

Zip: 159XX

Submitted Via: Web

Date Sent: 2023-06-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7163948

Date Received: 2023-06-26

Issue: Getting a credit card

Subissue: Application denied

Consumer Complaint: Everytime I apply for a us bank credit card they wont process my apps give me a hard time I need a secured card to reestablish my credit and they wont approve me

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NY

Zip: 11365

Submitted Via: Web

Date Sent: 2023-06-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7163886

Date Received: 2023-06-25

Issue: Credit monitoring or identity theft protection services

Subissue: Received unwanted marketing or advertising

Consumer Complaint: Someone has put my information out to home loan applicant U.S bank mortgage company as well as XXXX XXXX trying to pass off as me wanting a loan from them. They ran a credit check on me which impacted my credit score. All this was unauthorized by me. This credit check was made XX/XX/2023. I have already made a report to the local sheriff 's office as well as trying to contact U.S bank and XXXX XXXX XXXX When called I only got the recorded line and have yet to receive a call back. I called XX/XX/2023.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: OR

Zip: 974XX

Submitted Via: Web

Date Sent: 2023-06-25

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7162558

Date Received: 2023-06-24

Issue: Trouble using your card

Subissue: Credit card company won't increase or decrease your credit limit

Consumer Complaint: I have a credit card with US Bank that had an {$8500.00} credit limit. Minus one payment that was made 30 days past due, the rest were all made before that time frame. My fianc lost her job in XXXX of last year and it was difficult to keep up with the over $ 300 monthly payments. I was still making them however, with a few being between 5-15 days past the due date. Had spoken to someone at the bank branch several months ago and was told as long as the payments were made by a certain time there would be no issue. Two weeks ago I paid off almost the entire balance, {$8000.00} out of {$8700.00}. Today when I checked my account I saw they had decreased the credit limit from {$8500.00} to {$1800.00}. Without warning, and with no explanation over the phone. I contacted them a second time and they stated it was because of those payments that were 5-15 days past the due date that they decreased the limit by that much. What they also did however was ruin my credit because by decreasing the credit limit by that much it now looks like the credit card is almost maxed out which will hurt my credit score instead of improving it like it would have been with having paid the majority of the balance off. My fianc called US Bank today, XX/XX/23, and despite telling them I had spoken to the branch several months ago, and that we had just paid a very large sum of money onto it at the beginning of XXXX, they refused to increase the limit at all. They told my fianc we would have to make on time payments for at least 6 months before theyll approve any increase. We had very specific plans of using some of the available credit to fund our wedding next week and we will no longer be able to do that. We had family members flying out for that. US Bank needs to make this right. I would understand decreasing the credit limit even by half, but a {$6700.00} decrease is a huge amount for payments that werent even 30 days late and had already been previously discussed with the branch.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: OR

Zip: 97203

Submitted Via: Web

Date Sent: 2023-06-24

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7162458

Date Received: 2023-06-24

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: My husband and I were cold called by XXXX XXXX XXXX, a group that pretends to be an advertising/marketing company in XX/XX/2023. That are in fact a telemarketing scam operation out of XXXX, Oregon. XXXX was selling fake advertising space in for a nonexistent homework folder that was to be issued to students at XXXX XXXX XXXX XXXX in XXXX XXXX. My husband is a XXXX XXXX XXXX so we commonly advertise within the community. XXXX also claimed a portion of the sales would benefit the school. XXXX took our credit card information by phone. XXXX sent a confirmation email containing an invoice with very small print containing some terms and conditions. These terms and conditions were never discussed at the time of payment and even contradict what was orally discussed on the phone when payment was taken. XXXX waited for this email to be received and opened before actually charging our credit card. After not receiving a request for our logo and art for the ad, my husband requested a refund XXXX week after the payment. The company was not responsive. I had later called XXXX in XX/XX/2023 and spoke with them on the phone. We again requested a refund. XXXX stated they can only refund by check and will be keeping a {$100.00} fee. Frustrated, we agreed but the check was never received. After many, many calls and emails to XXXX, we began to research XXXX online to find numerous negative reviews on XXXX and XXXX in XX/XX/2023. Realizing this was a scam, I called XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX who confirmed they do not work with XXXX and there was no homework folder being produced for their students. I have reported XXXX to the XXXX XXXX XXXX XXXX Department and notified the XXXX XXXX PD and police departments in XXXX, XXXX and XXXX, Oregon. I have filed reports with the FTC, FBI, DOJ for California and Oregon and XXXX. We also contacted our credit card company, XXXX and XXXX to report fraud and file a dispute. I provided them with all of the above information in addition to a letter from the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX stating that XXXX is not an authorized vendor of XXXX nor given authorization to contact members of the school community for sales. I provided all email correspondence and case numbers for all police reports, FTC, FBI DOJ and XXXX cases. I also provided them with pages of negative reviews from XXXX 's XXXX and XXXX pages. I clearly showed evidence that XXXX misrepresented the school and had no ability to provide us with a good or service. I documented their pattern of deceptive business practices. We were not provided with terms and conditions before payment information was taken. And we made repeated efforts to resolve the issue with XXXX but they are unresponsive. Yet somehow, XXXX & XXXX credit card company has resolved the " dispute '' ( it is actually fraud ) in favor of the scammers. I even asked the case processor about the decision and he said he didn't even read my statement!! I am absolutely dumbfounded by the handling of my case by XXXX & XXXX Credit Card. Unfortunately law enforcement is not prioritizing my case and I have been told that more reports to the FTC will need to be made before they would take action. I feel no one is protecting the public from these malicious predatory scammers. Even my own bank will not protect me. Please help!!

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 92677

Submitted Via: Web

Date Sent: 2023-06-24

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7161944

Date Received: 2023-06-25

Issue: Managing an account

Subissue: Funds not handled or disbursed as instructed

Consumer Complaint: I am writing to express my significant concern about a problematic feature in the user interface of US Bank 's online bill payment system, which has twice led to unintended financial consequences. In its current design, when a user creates a new bill payment and has not previously chosen a default account for payment, the system automatically selects the first account from the user 's list. In my case, this has been a savings account that I did not intend to use for these transactions. This automatic default mechanism contradicts the user 's autonomy in making explicit choices about their financial actions. As the current setup stands, the system doesn't provide an empty default state, requiring users to actively select the account they want to use for payment. Instead, it prematurely pre-fills the account selection field, which can lead to unintended transactions, especially if the user overlooks this pre-filled information. This issue has twice resulted in an erroneous deduction from my savings account, amounting to a total of {$92.00} in fees. Although US Bank has refunded these fees, this situation underscores an inherent flaw in their system design that can potentially lead to similar issues for other customers and unfairly increase US Bank 's income. In the realm of banking, I firmly believe that there should be no default values attributed to financial transactions unless they are expressly specified by the customer. This would minimize risks associated with erroneous transactions and strengthen the overall user experience. The current system behavior, as it stands, is not acceptable. Therefore, I strongly urge US Bank to review and revise this functionality to prioritize explicit user selections and XXXX against unwarranted financial consequences.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: SD

Zip: 57103

Submitted Via: Web

Date Sent: 2023-06-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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