Date Received: 2020-06-03
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I got a response from a so-called financial institution is reckless because not only they are not addressing the issues, they are not providing evidences that was requested, and they are just re-stating the evidences that I requested. Where are all the evidences requested? This is again a generic response to a serious and specific problem because in their response, the cited Section C 13. Which described the Duty to safeguard Account. However, this section specifically addressed everything related to CHECKS, ACCOUNT INFORMATION, PASSWORD ETC. In nowhere that section addresses fraudulent debit card transactions, lost or stolen debit card and identity theft. I see that people at this bank are just referencing policies that have nothing to do with this specific issue just to hide their lack of knowledge and incompetency. The bank itself is not bad, but the people ( from low level to high level position ) make this bank look XXXX! This is the last opportunity that I give to these people at that bank to use their common sense and resolve this issue before I take the matter in Court and to my US Senator who is a member of the Senate Committee on Banking. I will upload and fax the FTC identity theft report ( XX/XX/2020 ) since you have asked for some additional information without providing any evidences that were requested. Also, this FTC report was done right around the time that those unauthorized transactions were being performed. Again, if you do not comply with this request, I will immediately file a lawsuit against the bank because I do have and have presented concrete evidences unlike this bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hi, I have opened a new checking account with Suntrust and it was approved on XXXX XX/XX/XXXX. I went ahead and provided direct deposit details to my employer who wet ahead and deposited my 15 days salary of around {$4500.00} which came to account on XXXX XX/XX/XXXX. However, when i tried to login online on XX/XX/XXXX XX/XX/XXXX, I came to know that my account has been freezed after talking to customer care. They told me that I will not be able to access my account as it is in process of getting closed. When i asked on the reasons which triggered this problem, they mentioned they were not aware of any reason and I would get a letter explaining the reason and a check for my balance ( approximately {$4600.00} ) in a month of so. I offered to provide any missing information to continue my relationship or to get faster access to my funds but I was informed that neither of them is possible. I even explained them I am already banking with XXXX which is same bank now but to no effect. I am finding it very difficult to understand why would they approve my account, accept a direct deposit from my employer and now close the account with no explanation provided or seeking any missing information from my side. I did not made ANY transaction at all which could have triggered any reason to close my account. Most importantly, they have blocked my complete 15 days pay check of {$4500.00} which i need immediate access to in such uncertain times of corona-virus pandemic. My Account number - XXXX Thanks XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77479
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I disputed {$4000.00} on the date of XX/XX/20 with BB & T for services not rendered that was my second claim after the first one was denied. I had booked with book it for a package with flights and resort included to XXXX XXXX on XX/XX/20 XXXX XXXX emailed saying they had cancel everything and that if I still chose to fly out I will have to pay out of my pocket even though I had paid book it already. The email also dated to reach out to my bank. Im disputing for services that wasnt rendered. I paid for something that was not promise. BB & T is giving me so many different answers make it difficult for me to receive my funds back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 207XX
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Suntrust closed a very recently opened account for no immediately discernible reason. I find their action as unacceptable as well as customer services refusal to allow me to ascertain whatever their rational because the account closure department is conveniently unavailable to discuss details ( not client-facing, I surmise ). I now must await physical mail noticeunreasonable and ridiculous in 2020.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 388XX
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: SunTrust ( Truist ) closed my business account ( XXXX XXXX XXXX XXXX ) back in XXXX of 2020. I deposited a check for {$500.00} for services rendered. The check cleared the XXXX XXXX account from which is was drawn on. Suntrust Bank has been extremely difficult and refuses to get me the funds I deposited into the business bank account. Over 60 days have passed and I still haven't received my legitimate funds that were deposited. XXXX XXXX account name : XXXX XXXX Check Written to : Set them free foundation ( Suntrust Account ) Check Amount : {$500.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33317
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: As SunTrust finally admitted to using fraudulently false inflated interest rates for months on our mortgage loan collecting higher than appropriate monthly installment payments, instead of sending us apologies and refunding the overcharged amounts, Suntrust recorded false statements dated XX/XX/2020 XXXX attached ) and mailed us an absurd letter ( attached ) of dated XX/XX/2020 showing delinquency on our part. Nothing is further from the truth. Attached payment records both from Suntrust and our bank accounts ( where automatic withdrawals took place ) clearly disprove such false statements and records. We would appreciate your help in having Suntrust immediately removing such false records and letters and preventing any such negative false reporting to any entities. It is important that Suntrust be reprimanded and held liable to compensate us appropriately to prevent further fraudulent practices by SunTrust ( aka Turist Bank ) with us and any other unsuspecting customers Sincerely,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95127
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: In XX/XX/XXXX, my mother passed away leaving an IRA with SunTrust Bank in the amount of {$41000.00}. Her beneficiary was listed as her Trust. In XXXX, XXXX, I, as the trustee, submitted an Affidavit of Trust and a copy of the complete Trust to SunTrust requesting that they release the funds to her three beneficiaries. They refused at first but then after much diligence on XX/XX/XXXX, they opened ( 3 ) beneficiary IRA accounts for each of the beneficiaries and provided us with receipts. However, they never funded the accounts and therefore none of the beneficiaries have been able to transfer their funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-31
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On or about XX/XX/XXXX I opened a new BB & T checking account, using a promotion offering a {$200.00} new account bonus. On XX/XX/XXXX, 2 deposits totaling {$800.00} were made to my new account, fulfilling the first step of the bonus requirements. On XX/XX/XXXX, a letter was sent to me, informing me that my new account was being closed immediately, and sternly warning me to not use the account for any further deposits of withdrawals. It stated that my remaining balance would be returned by check after 10 days. The week of XX/XX/XXXX, I contacted BB & T about having not received a check for my balance. I was informed I had to go into a branch " to sign something '' before I'd be given my money. It is outrageous that the bank insist I unnecessarily travel to a branch at a time our state is under an emergency stay at home order, when the branch lobbies arent even open, to collect something I was told would be sent to me 3 weeks earlier. It is now a more than a month later, and I've still received no check.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28645
Submitted Via: Web
Date Sent: 2020-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-31
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have no knowledge of this company. They are showing up on my credit report as a hard inquiry. The date of the inquiry is XX/XX/2019.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76140
Submitted Via: Web
Date Sent: 2020-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was scam by a company that called XXXX XXXX XXXX. On the XXXX of XX/XX/XXXX at XXXX XXXX I received a message via Messenger from my supervisor XXXX XXXX that I worked with at XXXX XXXX by the XXXX XXXX stating that the company will give me a certain sums of money if I pay a certain sums and it is not a loan because I don't have to pay it back. She wasnt working alone she worked with a man but i dont remember his name. She would text me on messenger on what to do and then text the man to carry out the transactions. Before I reported them to my bank and XXXX he use to text me from this number XXXX ( I dont have these text because i deleted it ) which they didnt use anymore so the man started to text me from another number which XXXX ( i have those text messages. She even acted like shes helping me out by sending money to the person too. Even my brother got involve Because he was the one that helped me with some of the money to pay him. I was skeptical but it was my supervisor so I trusted her. First she said I must buy a {$100.00} XXXX card and send it to the person she's working with at the company so I did. On the XX/XX/XXXX I send my first transaction of {$700.00} dollars ( note all my transaction is through XXXX from my BBT bank account ) the email address is XXXX XXXX XXXX. And the verification number is XXXX And here is the follow transaction that I made also 1. XX/XX/XXXX amount {$850.00}. Verification # is XXXX 2. XX/XX/XXXX amount {$700.00}. Verification # is XXXX 3. XX/XX/XXXX amount {$960.00}. Verification # is XXXX THESE TRANSACTIONS ARE FROM THAT EMAIL ADDRESS STATE ABOVE. Now from a different email address on the XXXX/XXXX/XXXX amount {$500.00} to XXXX. Verification # is XXXX. From another email address XX/XX/XXXX amount {$500.00} to XXXX. Verification # is XXXX. And another email address XX/XX/XXXX amount {$300.00} to XXXX. Verification # is XXXX. AND XX/XX/XXXX amount {$700.00}. Verification # is XXXX. And the last transaction i made was on the XX/XX/XXXX email address XXXX the amount {$300.00}. So in all they scammed me {$5500.00} dollars. I attached my bank information with all the transactions. If you need any additional information I will gladly provide it
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 324XX
Submitted Via: Web
Date Sent: 2020-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A