Date Received: 2021-04-07
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: My husband and I share a joint account through Truist. This account was primarily used for our bills but we've since opened a separate account for them. This Truist account had very little money in it at the time that this issue occurred. This is mostly due to us being severely behind on bills due to the pandemic. My husband had a membership with Planet XXXX during our time with Truist. XX/XX/XXXX requires an automatic direct debit of $ XXXX to maintain a membership. We agreed to this and were okay with this term. However, XX/XX/XXXX XXXX rarely draws out the monthly charge on the same day each month ; but it is usually the XXXX or XXXX ; very rarely does it come out sooner than then. XX/XX/XXXX attempted to pull out {$10.00} from the checking account on XX/XX/XXXX but the payment failed to go through due to no funds being in the account. We never received notice of this attempt, from neither Truist norXX/XX/XXXX, but went to deposit some money the next day, XX/XX/XXXX, in anticipation of this draft and realized that we were already assessed the {$36.00} fee returned item fee by Truist. We asked to have this fee waived but this request was denied due to Truist only allowing 1 courtesy waive of fees every 2 years. They stated that I had already received a waiver in XXXX of XXXX. They never mentioned this policy to me originally but made sure that I knew this was the case after-the-fact. They wouldn't even allow my husband to benefit from the courtesy waive solely because I had already benefited from it via our shared account. I refused to pay the fee because we only had just about {$10.00} to our name and it was assessed unfairly during a time where COVID numbers were at an all time high. We had just XX/XX/XXXXfor XXXX ourselves a few weeks prior to this occurrence. My husband and I were out of work between XX/XX/XXXX and XX/XX/XXXX due to mandatory quarantining and XX/XX/XXXX from XXXX. This caused us to become a month behind on all of our bills. We explained this to Truist, yet they did not budge and refused to show us any grace. We even offered to send in supporting documentation such as ourXX/XX/XXXX and doctor notes. I spoke to several different representatives and even filed a complaint through the company ; but no one was willing to take our circumstances into consideration. They continuously referred to the agreement that we signed at the account opening ; however, this agreement was signed under the assumption that we would not have to face a global pandemic that affected our lives and financial means. We only had about {$10.00} to our name during this time, so depositing the money was not an option as long as our account was overdrawn by {$36.00} due to the returned item fee. We decided that the best option would be to go into the gym and pay the {$10.00} in person. My husband went into our local XX/XX/XXXXXXXX on XX/XX/XXXXand attempted to pay the {$10.00}. They told him he couldn't because the payment system is automatic and that it will try to pull from the checking account again anyway. Truist said that the only way they could waive the fee was if XX/XX/XXXX contacted them to say that the charge attempt was invalid. When we requested this of XX/XX/XXXX due to our circumstances, they refused to do it and stated that the charge attempt was valid. My husband went ahead and cancelled his gym membership that day. But we were stuck, again, and we knew that another {$36.00} fee would be assessed. A day or two later, our account was - {$72.00} dollars. A few days later, there was ANOTHER {$36.00} returned item fee. XX/XX/XXXXattempted to debit our account a total of 3 times for the same charge in the span of 2 weeks and Truist assessed a fee every time. I accumulated {$100.00} in return item fees during a pandemic because two companies decided to lose their compassion for those who were directly affected by it. Now our account is overdrawn and is faced with the possibility of a charge off, a credit history ding, and a XXXX ding because we couldn't afford to pay {$10.00} at the right time in the middle of a pandemic. If we couldn't afford to pay {$10.00}, we can't afford to pay {$100.00}. Truist just called me today to inform me that this checking account is scheduled to charge off on XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28314
Submitted Via: Web
Date Sent: 2021-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-07
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: BB & T Mortgage company reported I failed to pay my mortgage on time in XXXX and XX/XX/2020. I respond my mail as as soon as I was aware of it in XXXX stating I paid the mortgage on time both months with mortgage payments evidence from the bank. The issue wasnt mortgage it was taxes. I am exempt and there was an issue with exemption status which was rectified once it was brought to my attention because I purchase my home mid year. Mortgage was never late or missed. Taxes were in question and when they were checked and verified they were paid immediately after document investigation and explanation. BB & T reported mortgage was late after they reviewed mortgage payment proof via letter!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 62269
Submitted Via: Web
Date Sent: 2021-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-07
Issue: Getting a loan or lease
Subissue: Confusing or misleading advertising or marketing
Consumer Complaint: I recently applied for an auto loan through LightStream. A few years ago I used LightStream to finance another, separate auto purchase and was very impressed by the experience. They clearly state the interest rates offered ( displayed as a range ), based on loan type/purpose, term and dollar amount, on their website. The online application was quick and easy to complete and the funding of the loan was very fast. Plus, as an unsecured loan, the ability to avoid placing a lien on the title of the vehicle made the whole purchase process much easier. At that time, as a borrower with a very high credit score and significant income and assets relative to the loan amount, I qualified for their lowest advertised rate. Unfortunately, the most recent application was very different. Currently LightStream advertises a 2.84 % rate for " used auto purchases from a dealer '' loans with terms between 36 and 48 months for dollar amounts between {$10000.00} and {$24000.00}. I applied for a 48 month loan for {$20000.00}. I was surprised when I received a loan approval notice, with an offered interest rate of 5.59 % ( nearly 2x the advertised lowest rate ). This is despite the fact that today, my credit score, income and assets are all higher than they were when I applied for my first LightStream loan. I inquired with LightStream about the high rate offered, and was told that the assigned interest rate was based on my credit profile. It is quite clear to me XXXX based on my own knowledge of my credit profile, in addition to the interest rate I received on my first LightStream loan ) that LightStream is acting unethically. They are either falsely and deceptively advertising their rates, including some other criteria in their rate approval process that they are unwilling to disclose, or some combination of the two.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 554XX
Submitted Via: Web
Date Sent: 2021-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-07
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: In 2017, XXXX leaked the personal data of over XXXX XXXX Americans including mine, as a result of this data being leaked, I am a victim of identity theft, the compromised information leaked such as my name, social, date of birth, drivers ' licenses number, and other personal information that should have been kept secure were used to open several accounts in my name without my permission. Your organization is currently reporting a fraudulent account. I know for sure that a collection company can not collect a debt on behalf of another, this debt does not belong to be and I have never done business with you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2021-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-06
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Me and my Wife were denied the Ability to open an Bank Account because of the way we signed our Names on the Contract. We are upset because it is our God given Right to Sign our Names however we please! Their is No Law on How an Individual can Sign their Name on a Contract! This happened on XX/XX/2021 we were forced to close our accounts that same day. It also happened Again last month when tried to Open an Business Account with them Also!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76110
Submitted Via: Web
Date Sent: 2021-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-06
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: On XX/XX/2021 I contacted Regional Acceptance about a charge off on my account. I co-signed for my daughter which resulted in a repossession. I spoke with XXXX at Regional acceptance on the above date. XXXX stated the debt was in collections and she ( XXXX ) could not speak further with me. I was advised by XXXX to call XXXXXX/XX/XXXX. I called XXXXXX/XX/XXXXand was told the debt was over XXXX. I spoke with XXXX XXXX who agreed to a settlement on the account in the amount of XXXX dollars. I was instructed to pay this amount on or before XX/XX/2021. I paid the amount on XX/XX/2021. I received a letter in the mail dated XX/XX/2021 from Regional Acceptance stating they violated Connecticut statute by not providing the accurate amount minus GAP insurance of XXXX dollars and would be credited this amount to the outstanding balance. I reached out to XXXX and spoke with her regarding the account. I inquired how could she credit something to a closed account? I was told they could and they did! Regional acceptance will not take any further calls from me regarding these monies. I inquired about the amount on my credit report which was in error, and the amount sent to XXXX was in error, therefore the info was not accurate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2021-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-06
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: REGIONAL ACCEPTNACE CORP has been in violation of the FCRA, FDCPA and the UCC over a course of years. If they do not get their facts corrected I will litigate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I paid off my loan XX/XX/2021. Sun Trust internal processes allow for 30 days to process loan payoff and lien release. It has been 48 days and they still have not processed the payoff or the lien release. I have received NOTHING from Sun Trust/Truist other than a refund of my escrow account. I have made 3 calls and they have no answers as to when the payoff and lien release will be processed. This is not an isolated incident as I have had numerous problems over the years with the way Sun Trust serviced my loan. Some companies should not be allowed to be in the Mortgage business and this is one of them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 809XX
Submitted Via: Web
Date Sent: 2021-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-06
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I was in the furlough program with my mortgage company BB and T and have never been late on my mortgage. i paid off my mortgage and now it shows i am 120+ days late. i have tried to fix this with bbt but they havent helped. i am now trying to get another mortgage and cant because of this mistake by bbt on my credit. I also went into a XXXX branch and they told me to call XXXX XXXX. everyone wants to blame the other. now i am left with no mortgage and this cares act was supposed to not let this happen. I need help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19087
Submitted Via: Web
Date Sent: 2021-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Payroll check was deposited on XX/XX/XXXX, the bank has continued to charge my account overdraft fees daily while holding my payroll.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27613
Submitted Via: Web
Date Sent: 2021-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A