Date Received: 2021-04-17
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: The value of the XXXX XXXX I purchased in XX/XX/XXXX has dropped almost 1/2 of what is owed. I want to refinance to get a lower payment however the car is worthless at {$9000.00} while I owe {$22000.00}. This is a rip off. Why would a bank finance a car for so much money when that car does not hold its value? Im XXXX and struggling to pay and need to refinance for a lower payment. What are my options? Thanks XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23831
Submitted Via: Web
Date Sent: 2021-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-16
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: This is a new complaint to follow up on previous claim ( XXXX ). SunTrust Bank ( Now Truist ) responded by filling a Fraud claim with their fraud department and notifying me on XX/XX/2021 with the fraud case number ( XXXX ) and that they will update me within 15 days. The case involves a reissued Escrow check that was allegedly mailed to me however was cashed by another individual. I received a copy of the cashed check from SunTrust on XX/XX/2021. The endorsement on the back of the check ( bank routing number ) indicated that the check was deposited via ATM of XXXX XXXX XXXX XXXX ( XXXX ) bank account. I verified the information with XXXX and they confirmed routing number belongs to them. I included that information in the police report which I submitted to SunTrust and XXXX. Since I haven't heard any follow up regarding the fraud claim, and after may attempts I was able today XX/XX/2021, to get through after 2 hours on the phone to find out that they send an affidavit ( which is the next step after initiating a fraud claim ) to the involved bank, supposedly XXXX ... however they sent the affidavit to ( XXXX XXXX XXXX )! which has nothing to do with cashing the check nor do I even bank with. I can't get through to anyone who is in charge to talk to and follow up. Every time is a struggle to communicate with them, the only good thing is the customer service representative who assisted me finding the information today about sending affidavit to XXXX XXXX XXXX. I fear that they will close the case with no resolution due to their incompetency and inability to even read their own documents ( endorsement on the back of the cashed check and run a simple Bank Routing Lookup ) not alone my police report, and I will be out of my money ( {$690.00} ). In the meanwhile, from my communication with XXXX, they are waiting to receive commination from SunTrust to start the process at their end. I am at the end of my rob here and not sure what to do?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22204
Submitted Via: Web
Date Sent: 2021-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-16
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: I transferred {$1000.00} via the bbt ( truist ) app. When I attempted to reverse the transaction bbt refused to assist despite the transaction pending in the checking account. I trusted that the transaction would be serviced by bbt not no assistance offered. I chose this form of payment for its security and because bbt 's name is on it and I trusted their security. I have been a bbt customer for over 20 years with checking, mortgage, and credit card lines but they still refuse to assist. Avoid truist at all costs, no customer service and loyalty is punished.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2021-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-16
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I need to close my checking account XXXX current balance {$0.00} XXXX and tried to do so online and over BBT 's XXXX number but couldn't get through. I called my local branch and both the customer service representative and branch manager told me I would have to either come to the branch in person ( I don't feel safe doing so ) or to send in a notarized letter XXXX which costs money ). If BBT can open my account with online signatures, I should be able to close my account with online signatures or over the phone at the very least.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 223XX
Submitted Via: Web
Date Sent: 2021-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-16
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: After fraudulent purchases were made with my bank credit card - I called bank and they stopped the card and agreed to send me a new card. However, they failed to tell me that they were removing the card and all statements from my bank web page thus I would no longer have any access to my records. Now, I can not see my credit card account to : 1 ) see if my last payment made it to the account 2 ) see what the exact amounts of the fraudulent charges - there were 2 from one same company 3 ) see if the credit returns were given to me that I expected. I want my past statements and current statement back on the website so I can see what is going on - they said I have to wait until I get a new card - but even when I get the new card they said they won't put my old credit card statements online? Why? Shouldn't I have gotten a warning they were removing them? Now they want me to come into the bank and pay for paper copies!!! I was promised by the bank when I went " paperless '' that I would have access to these statements for as long as I needed for IRS purposes - isn't that the point of paperless?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33444
Submitted Via: Web
Date Sent: 2021-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-16
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: XX/XX/XXXX opened up savings account at suntrust now truest, XXXX to be exact. Was surprised it cleared by the next morning. So at that time I decided to open a checking account online myself sat XX/XX/XXXX. So write away it approved me and I transferred XXXX $ from savings to fund it. So I get to the bank Tuesday morning early at XXXX to order a debit card, thats when things got weird after giving them my id to verify me they couldnt find anything. Then she abruptly stood up said I have to speak to the manager ok I said 5 min she came back and started asking if I had another license implied that I opened the account with different info I answered no off course not. So after two hours answering some questions and resubmitted my info I sign the signature card for my checking account and finished. Same day for no reason explained and no warning they froze my accounts all I could get was a negative report from another financial company. So after numerous conversations and lengthy talks Ive gotten contradicting info from one person to the other and not nothing was outlined in there rules and. Regulations except they can close account at anytime without notice. What Im asking is why they dont have the procedure for closing an account and why is there a department called research and fraud doing a review when fraudulent activity was not even reason for the hold, its due to negative remarks from another bank. Which if thats the case then how did I get approved from the start. Shady banking they allowed me to bank for four days then basically criminalize my actions and play like Im under investigation and dont give me reason or timeframe on when I get my money. Please I need help Im not the only one hundreds of people have exactly same problem with suntrust or truest bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28227
Submitted Via: Web
Date Sent: 2021-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-15
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Applied for a first home loan pre approval. Was systematically denied based upon insufficient funds. Representative of BB & T, NooTRUIST, XXXX XXXX never contacted me personally with minimum requirements, never informed me of the banks minimum loan amount, never provided the maximum amount of approval based upon the information provided, failed to request further information prior to processing a credit check which adversely lowered my credit rating. Such a failure in a pre-approval process with a first-time-home-buyer proves critical financially discriminatory practice which dampens the application capacity, delaying the equity-building potential for first time buyers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29680
Submitted Via: Web
Date Sent: 2021-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-15
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I entered into a consumer credit transaction with Regional Acceptance Corporation. I received a response from my CFPB complaint from that this account has been placed in cease and desist and it had my auto contract and monthly payments attached. After investigating my auto contract, I noticed there is a finance charge. Pursuant to 15 USC 1605, a finance charge shall be determined as the sum of all charges. Also, pursuant to 15 USC 1605 ( b ), my auto insurance should be included in the finance charge, I was also never informed of my right to rescission as well pursuant to 15 USC 1635. According to 15 USC 1640 ( a ) ( 2 ) ( A ) ( i ), I am owed double the finance charge. According 15 USC 1611 ( 3 ), I am owed {$5000.00}. According to 15 USC 1635, I am also owed any earnest money or down payment I used during this consumer credit transaction.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33032
Submitted Via: Web
Date Sent: 2021-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-15
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: We inquired about refinancing our home mortgage with Truist Bank aka SunTrust or BB & T who was our lender at that time. Interest rates were going down and were told it wasnt a good option for us and it might not be possible. So we worked with a different lender and refinanced lowering our interest rate by nearly two points. We closed with the new lender and the loan with Truist was paid in full and we received conformation of this via e-mail from Truist and were told it would be 7 10 days and the Escrow Balance would be processed and sent to us. Two weeks later I called after we received the monthly mortgage statement in the mail showing a XXXX balance and the escrow amount owed to us, Our Money, Not theirs. I have called their customer service line and spoken with representatives and requested a supervisor once a week for six weeks and have now been provided an escalation case number. They claim to have sent my escrow funds to me on XXXX XX/XX/2021 yet it still has not arrived and they claim they cant provide me written proof or documentation that they ever sent the check. Their current claim is that covid is slowing mail delivery and thats why my check has not arrived in the past 16 days. On Monday XXXX XX/XX/2021 I sent a check via snail mail from CA to MD and it arrived Wednesday XXXX XX/XX/2021 so this can not be true. They have now exceeded the duration to return my escrow funds to me as required by federal law as the refinance closed at XXXX XXXX XX/XX/2021. Truist Bank aka SunTrust Bank or BB & T is known and documented as being a lender that holds money owned to clients and customers so they can earn interest on those funds as long as possible and delaying the lawful return of customer and clients funds to them not only to gain the interest but to deny and prolong the time when the owner of those funds has access to them almost as a form of retaliation for changing service providers. Their actions are not only unlawful and criminal they are unethical.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95688
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-15
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: SunTrust received funds deposited via check from another local bank on XX/XX/XXXX and XX/XX/2021. Funds from said deposited checks cleared within 1-2 days, yet SunTrust put an arbitrary two-week HOLD on the funds, preventing the owner of the funds from accessing them. As a result, multiple ACH transfers of those funds to a third party were denied by SunTrust. This resulted in significant fees from SunTrust and substantial financial consequences related to the third party entity that was expecting to receive the funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30024
Submitted Via: Web
Date Sent: 2021-04-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A