Date Received: 2021-07-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Subject : Default Option of Statement vs. Coupon Issue Details : I refinanced my existing conventional mortgage back in XX/XX/2020. In about a month time frame, the loan was sold and ended up with BB & T ( now Truist ) for servicing, interestingly the same servicer as I had prior to refinancing. Soon after this, I signed up for the automatic draft for the mortgage payment jut as I do for all of my critical payments. As a result, I have been making a regular payment just as I have made before. About two months back, I happened to log into my existing BB & T account and I could see both of my loans prior and a new one, though statements only for the prior loan, not the new one. Just yesterday, I called up the bank to inquire on the matter of statements display in my account. Unfortunately, I received the answer that I am a coupon customer, not the statement customer. They had to switch me to be a statement customer from a coupon customer. There are no statements in my account online today! It will take about 25 days for the statement to be displayed, also not knowing my old statements will be available there.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22902
Submitted Via: Web
Date Sent: 2021-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-23
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: I bought a vehicle in late XX/XX/2017. At that time it was with XXXX XXXX. XXXX XXXX sold my account to Regional Acceptance in XX/XX/2017. The balance transferred was more than what I owed at time it was transferred. On top of that Regional Acceptance s not calculating my loan correctly. I have begged Regional Acceptance for copies of my past statements since the transfer and they either say they will send them ( they never arrive ) or when I call to ask again they hang up on me. I only owe approximately XXXX left on my loan and between these two companies miscalculations they are trying to charge me {$3600.00}. I need help.l please.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85335
Submitted Via: Web
Date Sent: 2021-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-23
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: During the beginning of 2021 I lost my job due to it closing because of covid restrictions. My bank account was already in the low hundreds. Before I knew it bills and other unknown transactions were automatically coming out of my account. I called them and tried to have these transactions blocked but they said there was nothing they could do. My account was suddenly overdraft and i was charged a fee of XXXX dollars. I tried over and over again to have all transaction blocked but kept getting told the same thing. Over a period of a month they charged me over XXXX dollars in overdraft fees! No one on there customer service team would help me. Later i received a letter in the mail saying i owe them over XXXX dollars and if its not paid they will report my account to checks systems or something. The only reason my account was overdrawn the way it was is because they refused to close my account or block transactions from coming out. Return item fees, overdraft fees! its basically stealing! All I wanted was all the overdraft fees and return item fees refunded after speaking to customer service multiple times no one would help me. I was basically talked down to and threatened. This was with BB & T Bank. Also known as Trusit. I also cant get into my account to get documents because they locked me out!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 168XX
Submitted Via: Web
Date Sent: 2021-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-22
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I spoke directly with the consumer reporting agencies on XX/XX/2021 & XX/XX/2021 after noticing multiple new inquiries on my consumer reports and was instructed to contact the 'creditors '. After doing so, no accounts were found using my credit card number ( social security card ) but no person was willing to remove the inquiries pursuant to 15 U.S. Code 1681c2, 15 USC 6802, or otherwise.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23464
Submitted Via: Web
Date Sent: 2021-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-22
Issue: Getting the loan
Subissue:
Consumer Complaint: On Tuesday the XXXX of XXXX i received an email from lightstream that due to my excellent payment history of 131 months without a late payment and my FICO score of XXXX that i could qualify for a debt consolidation loan up to {$100000.00} at 5.95 %. I applied and was denied based on my credit score for the {$70000.00} loan. I was told to re-apply for a {$35000.00} loan, again i was denied due to my credit score. I called and was assured that i would receive a {$20000.00} loan for 36 months at 5.95 %. Again the computer denied me based on credit. I called and spoke to XXXX the operations manager who denies that a staff member would ever guarantee a loan, even though all there conversations are recorded.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19607
Submitted Via: Web
Date Sent: 2021-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Due to COVID-19 I requested a forbearance on my mortgage which is serviced by SunTrust bank. The forbearance began XX/XX/XXXX and and was extended through XX/XX/XXXX. I have documentation stating that my forbearance does not end until XX/XX/XXXX. While calling to reestablish payments, I discovered that SunTrust did not honor this forbearance. The most recent statement sent to me demanded payment in the amount of {$6900.00} on XX/XX/XXXX. Prior to calling to reestablish payments, I spoke with a SunTrust representative that explicitly stated under the CARES Act I had options in repaying my mortgage to include a payment plan or extending the length of my mortgage. SunTrust has not allowed me to do this. Again, based on the documentation that I have from SunTrust, my forbearance should not have even ended until XX/XX/XXXX. In addition to failing to honor my approved forbearance period, I have been assessed a late fee for a forbearance that hasn't ended.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32301
Submitted Via: Web
Date Sent: 2021-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-22
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I entered a consumer credit transaction with this organization and extended them my credit and as a result they used my credit card ( as described in 15 USC 1602 ) and was extended credit in a consumer credit sale. they are now claiming that they originated the credit I extended to them, in which constitutes fraud, the alleged interest not included in the finance charge ( sum of all charges ) Pursuant to federal law They have committed fraud and several violations of the FDCPA and TILA. They are now threatening me for an alleged debt that they claim I owe. I never received a Material Disclosure of any of the information that was supposed to be provided to me. they have taken an unfair advantage of me as a consumer, and they should be held accountable for deceiving me and not validating the debt. They have not validated anything ; they have ruined my character and general reputation by reporting erroneous information on my consumer report and included a symbol on the contents of the envelope for the mail carrier or any person affiliated with the mail service or comes in contact with the envelope thats alleging I owe a debt. Theyve act as if they are unaware of what I am requesting or that the law does not apply to them and I've included evidence and proof, pursuant to federal law with facts that prove that the law does apply to them and that they must adhere to them. They have not provided me with any original documents, and they have disregarded the law by saying, they do not have to provide me with anything except billing statements or applications, which is not proof of validation or proof that I owe anything. They are also claiming that they must report information to the credit bureaus, however cfpb handbook 3.1.1 furnishers incentives and decentives states- reporting to credit bureaus and other consumer agencies by creditors is voluntary and historically has been. Furnishers have multiple incentives to contribute data to NCRA one of which is for borrowers to make timely repayments. Their willful non-compliance has damaged my reputation as well as my credit file.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19146
Submitted Via: Web
Date Sent: 2021-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: Bb & t told me I could enter into Covid forbearance program without having any negative credit reporting consequences. I recently applied for a job and was told they went w other candidates and it didnt help I showed forbearance on home mortgage on my credit report. This clearly hurt me even though bb & t told me I would not be negatively impacted by using the Covid program. My taxes bailed out BB & T. Why wont they honor their word and take this off my credit report so I can get a job back in financial advisory services. Thanks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23220
Submitted Via: Web
Date Sent: 2021-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Truist was handling our loan for a new home, they were provided all paperwork requested in less than 24 hours of their request. They were provided all documentation proving origin of our funding, family intentions of funds being a gift and provided access to all financial accounts related to our funds. On XX/XX/2021 we received a call that our loan has been cancelled and that our paperwork was not proper. All paperwork was provided from them directly. Our loan officer advised us that their fraud department had gotten involved and that we were flagged for fraud and they could not help us. This was less than 24 hours before we were scheduled to close on a home we had already spent almost {$30000.00} to secure and could now be in breach of contract. We had reached out several times to the loan officer and the underwriter and we're reassured every time that everything was just fine. They requested we pay off our current mortgage with gift funds from our family as we " could not carry both '' and have since learned that not only was this a lie this is most likely what triggered fraud and caused the issue. Additionally we had to FIGHT with them to receive our appraisal for the home. This is an appraisal we paid for, to this date I do not believe they have provided appropriate documentation for it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27539
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My Mortgage is in forbearance. The mortgage co I am dealing with has been deceptive and had terrible customer service. I have had to call them regularly about my forbearance as their website takes me in circles. Each time I talk to someone on the phone they do not know what they are doing. They have been misleading, misinformed, unhelpful. They will send me no paperwork about my home being in forbearance. Their excuse is they are backlogged, but they will escalate the request, which of course never achieves a result. Every three months I am charged a late fee for my mortgage of {$290.00}. When I call and say it is in forbearance, they say " You only requested Forbearance, you were never granted forbearance '' .They are always trying to force me into a Loan Modification. They have been deceptive, have terrible mortgage servicing practices, mistreated the consumer, terrible mortgage servicing misconduct, and are putting me at risk for losing my home. They have taken servicing shortcuts and charged me unnecessary fees. They have deceptive and abusive practices. They have harmed me as a consumer. I have spent hours on the phone with these people and it always falls on deaf ears. I have documented every call.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80906
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A