Date Received: 2021-07-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XX/XX/XXXX SunTrust Mortgage , Inc . Attn : PMI/ MIP Processing Department VAXXXX XXXX XXXX XXXX XXXX XXXX, XXXX, VA XXXX ( XXXX ) XXXX I have spoken to XXXX XXXX ( Case # XXX ) about my SunTrust Mortgage Loan XXXX XXXX and I was advised that with refinancing the recently appraised value in the contract can be used for waiving PMI, and PMI should be waived if the LTV is below 80 %. They also pointed out that I have refinanced just recently in XX/XX/XXXX. XXXX XXXX further advised if confirmation of the home value is needed due to dropping prices in the home market, an XXXX can be done. I am requesting my PMI to be waived with SunTrust due to my LTV being at {$320000.00} ( Current Loan Amount ) / XXXX ( Appraised Value Listed on Refinance in XX/XX/XXXX ) ) or 79.7 %, and this is my second request. I have put in a written request on XX/XX/XXXX to have my PMI waived and have yet to receive a formal response. I also want to point out that home prices are not decreasing since XXXX but are increasing based on the FHFA HPI ( fig.1 below ) that increased 1-2 % in the XXXX and in XXXX XXXX between XXXX XXXX XX/XX/XXXX. In addition, after reviewing some of the data from one of the most accessible appraisal sites, XXXX, I was able to see that my property is now estimated at {$470000.00} ( fig. 2 below ). The home value at XXXX is an increase of 15 % from the value listed on the XX/XX/XXXX refinance with SunTrust and would put my LTV to 69 % ( well above the requirements to waive the PMI ). I do not know why i can not receive the support we all deserve when calling SunTrust. I called them at least several times asking for clarity and for confirmation between the months of XXXX. Last I spoke to their agents on Friday, XX/XX/XXXX I was finally advised that their back office is working on a rejection letter for my PMI request and that i need to get an appraisal that can cost me between $ XXXX dollars. It seems like this PMI process is being dragged across in order to ultimately get more money from the customer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08902
Submitted Via: Web
Date Sent: 2021-07-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-30
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: My wife and I applied for a VA Home Refinance loan with Suntrust Bank inXX/XX/XXXX. OnXX/XX/XXXX, we are still waiting for the loan to process. My Suntrust Mortgage Consultant has told me that he has multiple VA loans that are awaiting processing. He has seen Non-VA refinance home loans completed within 90 days, but for some reason the Veteran Loans are stagnated. We feel not only neglected, but taken advantage of since we have paid higher interest rates while waiting and waiting for our loan to be processed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20659
Submitted Via: Web
Date Sent: 2021-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: A mobile deposit was made on XX/XX/2018 into my Suntrust checking account, now Truist Bank, the amount of {$4200.00}, a close out check from XXXX XXXX. I called Suntrust on XX/XX/2018 inquiring about funds availability, the rep released funds that day, making full or half amount available, I do not have exact amount available to me due to length of time since account closed in 2018. I later learned XXXX XXXX placed a stop payment on check prematurely, without my knowledge. The account became overdrawn due to stop payment, funds had been spent, the amount Suntrust claims I owe is {$3400.00}. XXXX XXXX has not reimbursed for funds owed to date, separate CFPB complaints filed in re, unresolved to date. A prior CFPB complaint filed against Truist Bank as well.. I believe Suntrust reps made an error at the time in releasing funds without verifying them first. I suspect they will refer to their funds availability policy which I am not familiar with, it has been over three years since account closed. I also suspect they will claim it is their discretion to make funds available or not, however, the CFPB might want to look into this as Suntrust is apparently reporting the account to consumer reporting agencies as well as several collection agencies. Most recently, XXXX XXXX XXXX sent me a debt collection letter in re, referred account back to Suntrust after complaint filed with CFPB. XXXX XXXX is the third collection agency attempting to collect on this debt, maybe not the last.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06320
Submitted Via: Web
Date Sent: 2021-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-29
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I attempted to open a checking account in my name only at the Truist Bank, XXXX XXXX branch in XXXX Georgia XX/XX/XXXX. The bank employee took my SS # and address and entered into the Truist system. She was then directed to call the Truist Fraud division before opening the account. After the call, she indicated that I could not open an account due to information the Truist Fraud Division had on me personally. Yet, I have no way of knowing what that information is or how to possibly address and correct it. I am an Officer / Commercial lender for an FDIC regulated Bank in Georgia and I am being told by another FDIC regulated Bank that I can not do business there due to some untold fraudulent or criminal activity, yet no one at Truist will help me address it. I am concerned that the information Truist holds may impact my job here at this Bank. Or possibly, any job I apply for in the future. As a consumer, I respectfully request the opportunity to clear my name and address any suspicious activity that's preventing me from doing business with Truist Bank. No one at Truist will discuss the situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30606
Submitted Via: Web
Date Sent: 2021-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Suntrust has incorrectly documented my insurance coverage and is sending me letters that I do not have sufficient coverage. They are threatening to buy insurance on my behalf and bill me for it. I have uploaded several documents regarding my condos master policy and walls in policy and they have still not changed their documentation. Their website ( XXXX XXXX XXXX ) still insists I only have {$5000.00} of coverage which is not the case. They are not controlling their processes. The phone number to call does not reach a person also.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28205
Submitted Via: Web
Date Sent: 2021-07-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-28
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: There are numerous amounts of unauthorized credit inquiries on my credit report. I have already tried reaching out to the reporting company XX/XX/XXXX XXXX 90 days past XXXX or more to be exact & credit bureaus to removes these inquiries but havent received a resolution to my problem. Due to the inaccuracies reporting on my credit report have hindered my abilities to get loans or credit from companies. I ask that of CFPB to actively support my claim to get these items removed from the credit bureaus. Inquires / Company XXXX / Inquiry date XX/XX/XXXX Company XXXX XXXX / Inquiry date XX/XX/XXXX Company XXXX XXXX XXXX / Inquiry date XX/XX/XXXX Company Regional Acceptance Corp / Inquiry date XX/XX/XXXX Company XXXX XXXX / Inquiry date XX/XX/XXXX Company XXXX XXXX XXXX DBA XXXX Inquiry date XX/XX/XXXX Company XXXX XXXX XXXX XXXX Inquiry date XX/XX/XXXX Company XXXX XXXX XXXX XXXX Inquiry date XX/XX/XXXX Company XXXX XXXX Inquiry date XX/XX/XXXX Company XXXX XXXX Inquiry date XX/XX/XXXX Company XXXX XXXX Inquiry date XX/XX/XXXX Company XXXX XXXX XXXX Inquiry date XX/XX/XXXX Company XXXX/ XXXX XXXX XXXX Inquiry date XX/XX/XXXX Company XXXX XXXX XXXX XXXX Inquiry date XX/XX/XXXX Company XXXX XXXX XXXX Inquiry date XX/XX/XXXX Company XXXX XXXX XXXX / Inquiry date XX/XX/XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30096
Submitted Via: Web
Date Sent: 2021-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: I HAVE COMPLAINT NUMBER XXXX WITH SUNTRUST ACTIVE STATUS CONCERNIG MISHANSLED WIRE PROCEDURE. AND ALSO FILING COMPLAIN NOW ABOUT IMPROPER IN INFO ABOUT STAUS OF CREDIT CREDIT CARD PAYMENT PAID IN FULL TO SUNTRUST NOW TRUIST BANK ON XXXX PREPARED BY XXXX XXXX AT XXXX, FL BRANCH HER PHONE NUMBER IS XXXX XXXX. THE COMPLAINT ABOUT ( XXXX ) IS BEING HANDLED FROM SUNTRUST CORPORATE OFFICE BY XXXX XXXX ON XXXX XXXX TOLD ME SHE WAS NOT ABLE TO TALK TO ME OVER THE PHONE ABOUT MY WIRE FRAUD ISSUE AND THAT I WOULD HAVE TO GO INTO A LOCAL BRANCH AND CALL HER. THAT DID NOT HAPPEN, SHE TOOK MY STATEMENT OVER THE PHONE AGAINST SUNTRUST TRUIST POLICIES. THEN ON XXXX XXXX SENT CFPB A NEGATIVE RESPONSE ABOUT ME STATING I NEED TO CATCH UP MY PAYMENTS. I PAID SUNTRUST IN FULL {$3800.00} IN FULL FROM XXXX XXXX CHECK CLEARED BY SUNTRUST CREDIT CARD SUBSTITUTE PAYMENT COUPON ON XXXX XXXX. AS LIKE THE ABOVE CLAIM THAT CONCERN MY WIRE BEING STOLEN BECAUSE OF LATE ACTIONS BY SUNTRUST PERSONALS FOR {$15000.00}. EIGHT HOURS LATE NO REASON WHY WIRE THIRTY FIVE MILES AWAY SHOULD TAKE EIGHT. AND XXXX NEGATIVE RESPONSE THIS TIME TOOK SIX DAYS ACCOUNT PAID IN FULL.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-28
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: The loan # XXXX with Suntrust bank was in a modification status as of XX/XX/XXXX. On XX/XX/XXXX I received a letter from Suntrust stating that the mortgage was in default and in order to bring the loan current I would be required to pay {$6800.00} by XX/XX/XXXX. On XX/XX/XXXX I made a payment through Suntrust speed pay for {$4500.00}. On XX/XX/XXXX I made a payment through XXXX for the remaining balance. I have attached the 2 payment receipts below. On XX/XX/XXXX the loan was transferred to another lender. On my credit reports with XXXX and XXXX they are reporting the account as 90 days late for XXXX, XXXX, and XXXX XXXX. I disputed it with Suntrust on XX/XX/XXXX and they denied my request. I am now asking the CFPB to investigate and update the account with the accurate information asap. Thank you XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-07-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-28
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I opened a checking and savings account with Suntrust Bank on XX/XX/2021they took {$1600.00} and havent issued my money I tried calling and my Social Security or account number isnt coming up as of XX/XX/2021. Yesterday it did show up and said it in the process of closing my accounts. They wouldnt give me a reason why. That my stimulus money and I need that money I have a sick child at home. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 379XX
Submitted Via: Web
Date Sent: 2021-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-27
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I received an individualized email solicitation from SanTrust Bank offering {$200.00} Bonus for opening a SunTrust business checking account conditioned on making {$1500.00} or more in cumulative qualifying deposits within 30 days. I accepted SunTrust 's offer and opened SunTrust business checking account ending in XXXX on XX/XX/21 and made a required opening deposit. Imagine my astonishment and disappointment to find that SanTrust has decided to close my account on XX/XX/21 after accepting my opening deposit. SanTrust has informed me that my account has a XXXX balance for 60 consecutive days. At all pertinent times, my account have a balance exceeding required balance of {$1500.00}. I contacted the bank and received another letter informing that SunTrust bank is unable to verify company registration with the Secretary of States Office. I am an XXXX and I do not require registration with the Secretary of States Office to XXXX XXXX and XXXX XXXX in my state. Acceptance of bank 's offer on XX/XX/21 represents a unilateral contract for breach of which law provides a remedy. I completed all the requirements necessary to qualify for the opening bonus but I was unable to receive the {$200.00} bonus because SunTrust breached the contract by terminating my account without lawful justification or excuse. The SunTrust 's action of closing my account is a breach of contract and law affords remedy or a legal cause of action when a binding agreement ( or bargained-for exchange of consideration ) is not honored. I would not have opened account with SanTrust Bank and kept over {$1500.00} interest free, but not for SunTrust 's promise to pay me {$200.00} opening bonus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 15217
Submitted Via: Web
Date Sent: 2021-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A