Date Received: 2021-08-03
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I applied for a VA REFI to TRUIST banking in MD. The customer service with processing the loans makes me consider how much fraud, waste, and abuse the banking industry has against federally protected loans. The loan processing has taken over 7 months from initial documentation submission with no resolution with underwriting. The initial documentation that was submitted to the processor occurred on XXXX XX/XX/2021, with no activity between XXXX and XXXX. The processing took place on a reoccurring basis where TRUIST could not address concerns before submitting to underwriting on XXXX XXXX. The policy was for underwriting to process within 10-14 days. No correspondence to underwriting occurred until XX/XX/2021, with requirements to submit more documentation that could have been addressed earlier in the process. To my understanding, TRUIST continues to pay fines to fulfill promises on the rate agreed to. Still, the processing has incurred an additional 7 months of payments at a higher rate with no recourse for the customer to address concerns. All customer service complaints are addressed by sales or operations within TRUIST with not the venue to engage to address concerns across either department. Communications with the MD regional office has not improved any of the processing and issues with the customer 's needs. The lack of attention is incurring costs on veterans even though the program is designed to protect veterans. A follow-up letter will be sent to state congressional representation complaining of the waste that is occurring in the banking industry. My loan officer can attest to the problems with the TRUIST process of VA loans.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21146
Submitted Via: Web
Date Sent: 2021-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-03
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: On XX/XX/XXXX I have presented Suntrust promotion bonus {$200.00} and {$500.00} to the banker who opened two brand new checking accounts ( one business checking account and one personal checking account ) as the new accounts conditions. By the end of XX/XX/XXXX I have completed business checking account promotion requirements : accumulated deposit {$1500.00}. However until now XX/XX/XXXX under my numerous times requests, Suntrust never paid {$200.00} bonus plus penalty. Since XX/XX/XXXX I have sent {$5000.00} per month request for money to the debtor such as XXXX XXXX XXXX county Maryland, U.S. Department of Health and Human Services, IRS etc to collect debt by using XXXX - the electronic funds transfer. I kept requesting money from XXXX to XX/XX/XXXX every month. Except for this, I also sent several emails to Suntrust and other financial institutions such as XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX to return my stolen funds {$9800.00} plus all fees from XXXX XXXX XXXX and {$68000.00} plus all fees from XXXX XXXX XXXX as well as additional stolen funds {$750.00} plus fees from a third party company. Please see my previous CFPB Complaints. In XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX I have visited Suntrust Bank three times in person to demand promotion bonus {$700.00} plus penalty for illegally withdrawal client funds {$20.00} for six times. Under my numerous times requests, {$700.00} bonus and penalty for illegally withdrawal client funds {$20.00} ( six times ) never paid. The other issues such as mobile deposit can't be used. Therefore I am asking Suntrust to pay all listed above immediately. Please contact me for attachment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2021-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We were in forbearance as a direct result of Covid-19. I contacted SunTrust and requested to have my missed payments pushed to the back of the loan, and I received the " Subordinate Deed of Trust, had it notarized and returned to SunTrust. However, SunTrust is requiring a lump sum payment ( see attached ) for all the payments missed in the forbearance period. Per the Subordinate Deed of Trust ( see attached ), my missed payments are payable in XXXX. My first payment was due on XX/XX/XXXX and I made the payment online ( see attached ) on or before the due date. However, SunTrust has blocked me from making payments on my mortgage account for XX/XX/XXXX. This payment is due on or before XX/XX/XXXX. As such, I contacted SunTrust via phone for assistance with making the payment, and I waited a total of over TWO HOURS ( see attached ) without speaking with a representative. SunTrust also states it has arranged for an inspection ( see attached ) of my home ( a cease and desist is on file ) at my expense and is also threatening foreclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30039
Submitted Via: Web
Date Sent: 2021-08-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On today, XX/XX/2021, I waited on hold for over 20 minutes after trying to reset my password online unsuccessfully multiple times. I spoke to agent XXXX on XXXX who tried to submit a payment XXXX and indicated it was unsuccessful and that the " digital support team '' would have to figure it out. She then transferred me to the digital support team who was closed. These people and their website are an absolute joke. A billion dollar company that can't process a payment on the phone or a payment on their website. SunTrust is garbage. This Company should be fined for not allowing people to submit payments. Class action lawsuit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 950XX
Submitted Via: Web
Date Sent: 2021-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-02
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Social Security # XXXX DOB : XX/XX/XXXX I hereby make a ghost-letter attempt to a resolution on various credit items and/or items of public record that currently show on XXXX, XXXX, XXXX XXXX and XXXX respectively. My position is legal based upon sections of the Fair Credit Reporting Act as well as the Fair Debt Collection Practices Act. These laws are to make sure that a level and fair playing field exist to protect American consumers from abusive reporting procedures on credit reports, as well as illegal and deceptive collection practices. I stipulate at this time that are no condition am U making an identity theft claim or accusation, so I demand that policy be adhered to by all creditors and respective credit reporting agencies. Amended consumer rights Fair Credit Reporting Act Public Law 15 U.S.C. 1681 : https : //www.consumer.ftc.gov/articles/pdf-0111-fair-credit-reporting-act.pdf Fair Debt Collection Practices Act : https : //www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-practices-act-text On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly. I especially desire compliance under the 84-month timeline for deletion of negative information, with the deletion of the account details altogether. My dispute is quite specific in the exception area posted below : 605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ], Section 609 of the Fair Credit Reporting Act ( FCRA ), Disclosures to consumers [ 15 U.S.C. 1681g ] ; Section 610 ( a ) ( 1 ) [ 1681h ], and 611. CREDITOR CONTACT INFORMATION : SUNTRUST XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX ( XXXX ) XXXX-XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly. I am posting this dispute through the Consumer Financial Protection Bureau, the governing body of the Fair Credit Reporting Act and the Fair Debt Collection Practices Act. Please respond to this dispute within 30-days as mandated within federal guidelines. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33952
Submitted Via: Web
Date Sent: 2021-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My husband and I applied with our mortgage company, BB & T Home Mortgage, to refinance our mortgage on XX/XX/2020. During that process we were charged twice for an appraisal and a credit report. We paid by check # XXXX dated XX/XX/2020, the amount of {$560.00}, and originally with our Visa Debit Card on XX/XX/2020, the amount of {$560.00}. They only obtained one appraisal and one credit report, and we are simply asking to be refunded in the amount of {$560.00}. We have asked repeated and to date have not received a refund.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 373XX
Submitted Via: Web
Date Sent: 2021-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-02
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I XXXX XXXX entered into a consumer credit transaction with REGIONAL ACCEPTANCE CORPORATION on XX/XX/2016. A consumer credit transaction in which a finance charge was involved. 15 USC 1605 defines the finance charge as the sum of all charges in a consumer credit transaction. The finance charge does not include cash, but REGIONAL ACCEPTANCE CORPORATION took cash. the finance charge is supposed to include insurance, but REGIONAL ACCEPTANCE CORPORATION made me purchase insurance separately. REGIONAL ACCEPTANCE CORPORATION have ignored my Cease an Desist demands pursuant to 15 USC 1692c. ( c ) ( 2 ). PURSUANT TO 15 USC 1692 ( FDCPA ) FAIR DEBT COLLECTION PRACTICES ACT THERE ARE MANY MORE OF MY RIGHTS THAT HAVE BEEN VIOLATED BY REGIONAL ACCEPTANCE CORPORATION. REGIONAL ACCEPTANCE CORPORATION has also violated 15 USC 1692d, 15 USC 1692g, 15 USC 1692b. ( 5 ), 15 USC 1692b. ( 2 ), 15 USC 1692f. ( 8 ), 15 USC 1692j. THEY HAVE ALSO VIOLATED MY TILA ( TRUTH IN LENDING ACT ) RIGHTS PURSUANT TO 15 USC 1601 AS WELL AS MY FCRA ( FAIR CREDIT REPORTING ACT ) RIGHTS PURSUANT TO 15 USC 1681, AND 15 USC 6802 Violation of 15 USC 1611 ( Criminal Liability ) REGIONAL ACCEPTANCE CORPORATION willfully and knowingly did not disclose Right to Rescission and is criminally liable. Penalty for said violation pursuant to 15 USC 1611 carries a fine no more than {$5000.00} or imprisoned not more than one year or both. Violation of 15 USC 1601 ( Civil Liability ) Under ( TILA ) Truth In Lending Act neglecting to disclose the Right to Rescind carries a fine of double the finance charge ( {$16000.00} ) pursuant to 15 USC 1640 Violation of 15 USC 1605 Accepting cash as payment for finance charge and monthly payments thereafter. Knowingly excluding insurance in finance charge. Penalty for said violation is double the finance charge ( {$16000.00} ) pursuant to 15 USC 1640 ( a )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 64133
Submitted Via: Web
Date Sent: 2021-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-01
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have a mortgage loan that was purchased by Suntrust bank. ( XX/XX/2019 ) I have made all payments on time. However, in XXXX of 2019, they failed to apply my full payment properly and immediately submitted it as late to the credit bureau resulting in a lowering of my credit score as well as several other credit companies lowering my credit limits. They have damaged my credit scores and creditworthiness. I contacted Suntrust on numerous occasions to resolve this, and they admit they were in error but did nothing about it. I have full documentation of such. I then hired an outside firm to contact them and try to resolve the issue. Suntrust also admitted they were in error to this third party yet they have done nothing to resolve the issue. I have a letter from this third-party company showing the admission of the error on the part of Suntrust, and yet they were unable to get any resolution either. Every time you try to call Suntrust you speak to a different person or department and they give you the runaround and none one takes responsibility to resolve the issue even though they admit the error. This has been the case for more than 6 months now. If you are dealing with Suntrust bank, my advice is to be very cautious because they are unethical and unwilling to resolve issues even if they admit those are the fault of the bank. It seems to me this ought to be illegal. I have no resort except to report them in this complaint, hoping that someone will do something about this issue and give help where it is needed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 354XX
Submitted Via: Web
Date Sent: 2021-08-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-01
Issue: Opening an account
Subissue: Confusing or missing disclosures
Consumer Complaint: 3 issues I was never told : - I needed a XXXX to obtain a bank loan before applying when I opened the account and spoke to thet teller who never mebtionred that! Then I called telling them " remove the inquiry he never tokd me I wouldnt have applied for the account. - Then # 2 is they charged my account as soon as I drafted my ssi check for a $ 20 monthly main. Fee that he also never told me when I opened the accout!! Thats like the page before describing why " rights not disclosed '' - They set XXXX inquiries
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33351
Submitted Via: Web
Date Sent: 2021-08-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-31
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: RE : XXXX XXXX XXXX My Suntrust Account was charges a series of {$120.00} debit against my Suntrust Account. These appear to be XXXX Charges but vendor was not able to be identified. Usually these types of transaction have a way to connect with the Payee ... but in this case there were 11 transaction to XXXX XXXX XXXX totaling {$1300.00} that I disputed with Suntrust and and was not able to get reconciled. I have attached a copy of the transaction detail supporting the charges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30319
Submitted Via: Web
Date Sent: 2021-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A