Date Received: 2021-09-23
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/XXXX I woke up not having accesses to my 2 business accounts 3 personal accounts, thinking the app or the site was under maintenance. But when I called, they said my account was no longer accessible and pending closure. They couldnt tell me what was wrong or give me any explanations. So, I decided to drive to bank branch to discuss with our reps recommendations earlier on the phone, again no answer at all. It was like hidden very and mysterious to find out the status of our accounts status. Then they referred me to call online banking. Which I got nowhere. All they told me was that I will get a letter from Suntrust explaining why they closed my account. But they couldnt tell me over the phone or in person. All their explanation was they cant see why the accounts were closed. It went on like this for several days. I even reached out to the bank manager at the location in XXXX, VA SunTrust Closed our account and is holding our XXXX until they complete their investigation. Its now been 5 weeks and this crooked origination of a money stealing mafia has to be stopped. Anyone on this page that can read this message please help us. We are at our wits end. I can't believe this is real. Our relationship was on very good terms this is the location where we mostly utilized their services. She was supposed to escalate the situation and seek out answers or help from her district manager, but she stopped communicating after 2nd phone call. Since XX/XX/XXXX SunTrust Closed our accounts and is holding our XXXX until they complete their investigation. It has now been 5 weeks and this crooked origination of a money stealing mafia has to be stopped. Anyone on this page that can read this message please help us. We are at our wits end. I can't believe this is real. Dozens of phone calls seeking what the status was/is, each time I spend 30 minutes to 2 hrs. All they say is that they will send out a letter on why our SunTrust accounts have closed and why they are holding our money holding our XXXX until they complete their investigation. Its now been 5 weeks and this crooked origination of a money stealing mafia must be stopped. Anyone on this page that can read this message please help us. We are at our wits end. I can't believe this is real. Once they finish their investigations, they will send our money what is left. Today is XX/XX/XXXX exactly 5 weeks since this occurred. XX/XX/XXXX we visited the branch in XXXX VA I demanded some answers, unfortunately still nothing. Here is what we have from SunTrust as of XX/XX/XXXX 1. No letter or communication 2. None of our money 3. No phone calls or attempts to verify anything 4. Road Blocks at every turn or question 5. No explanations Being proactive in the Meantime I pulled my record up from XXXX XXXX. They detected someone was using my social security number. But I monitor my credit regularly. I know there is no new inquiries or new accounts opened. So this fraudulent inquire is false and a lie.. But XX/XX/XXXX I had opened 1 more business account. At that time SunTrust branch manager told me they had my social security number wrong in their system and she corrected it. At that time, I didnt think anything of it. I truly believe that SunTrusts employees had made a mistake at that time and now we are being punished for their mistakes administratively, because of it I was punished big time. Nobody is owning their mistake or negligence on SunTrusts part. They are using our money to collect interest and not compensating us for our losses. We need our money to pay bills which is over XXXX XXXX This is crazy They need to be stopped. XXXX XXXX Call Me XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 230XX
Submitted Via: Web
Date Sent: 2021-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-21
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: Bb & t has charged me since XXXX every XXXX {$14.00} for a service I do not use. XXXX XXXX XXXX XXXX managed by Bb & t, tried to contact XXXX XXXX several times, went to their branches personally and no one seems to know how to stop those charges from my business checking account for XXXX XXXX XXXX. I do not use or have XXXX, BB & T is short on staff and they either they dont have the time or desire to assist customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27614
Submitted Via: Web
Date Sent: 2021-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-21
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Truist Bank processing has been charging excessive overdraft fees for covered charges. The ledgers do not fit the the online mobile app. The overnight processing dose n't not match the info listed in the online mobile app. Even when the account is funded to a positive balance within 8 - 24 XXXX, consistently states that the processing on their side does not reflect what is seen on my side in he mobile app. Within 11 minutes the account was refunded and I still received a {$40.00} overdraft free based on the {$20.00} accidental charge, This is robbery. I have had so many problems with Suntrust now ( Truist ) from not being given a right to apply and receive funds for the initial PPP loan to being denied the right to open up a Bank Account with the original location I went to open my account at. I have had enough of these excessive overdraft fees and them stealing peoples money. Its mucg bigger than the {$40.00} overdraft fee, This is extortion and robbery. I refuse to keep accepting this treatment. Suntrust. Truist needs to be fined and a class action lawsuit against them for these un coordinated and misleading processing practices. They are definitely robbing people if this is happening to other customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2021-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XXXX XXXX, 2021, I refinanced my home mortgage from SunTrust/ Truist XXXX XX/XX/XXXXXXXX XXXX XXXX As a result, I had an Escrow balance of {$13000.00} with SunTrust that should be refunded to me. I contacted SunTrust on 3 occasions when I did not receive the refund via a check in The US Mail. Per SunTrust Mortgage the checked was mailed on XX/XX/XXXX. However, as of XX/XX/XXXX the check has not been received. I requested that SunTrust reissue a new check but send either overnight with signature delivery or transfer electronically via my SunTrust checking account. I was advised by SunTrust that no additional action would be taken until after XX/XX/XXXX. This unacceptable, this my money and want it right away. I am asking that my Escrow refund be sent to me immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28210
Submitted Via: Web
Date Sent: 2021-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-20
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: My current first loan with XXXX XXXX is in prcoess for a refinance. The second loan is held by Suntrust/Truist . The only document holding up my refinance with XXXX XXXX from a 30 year loan to a 15 year loan is a subordination letter from Suntrust/Trust . The closing angecy ( XXXX XXXX XXXX ) and I have been trying since XX/XX/2021 to get the letter issued so that the refinance can be completed. Both parties, XXXX and I have made numerous calls and e-mails with no success. Suntrust/Truist has stated that they have received the formal document for request of a subordination letter, but still no results. I am now at the point that I will lose my locked in rate with XXXX XXXX and not be able to close on my refincance loan. This is the last item needed in order to close. I started the refinance process back on XX/XX/2021. Any help would be greatly appreciated to get this letter issued so that I can close on my new loan. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32746
Submitted Via: Web
Date Sent: 2021-09-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: XXXX are not following the guidelines of the FDCPA asked to remove account several times and still reporting
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2021-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-20
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I received a notice of my personal PIN for an debit card account at Branch Banking & Trust Co., XXXX, NC XXXX. I have NEVER been to XXXX, NC nor do I have any business with that corporation. I have tried to contact them by phone, but nobody answers their phone. I just want them to destroy any and all records in my name.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: i have recieved ten ( 10 ) emails, ( all emails ) in reference to winnings being held by different banks. the emails state in order to recieve the payoff, i must send the required fee, one notice is asking {$650.00}, another wants {$8000.00}. I also recieved an disturbing email claiming it was from the FBI, threatning harm if i do not comply with their demands. i would like these scammers to be investigated for attacking the general public, especially seniors.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06516
Submitted Via: Web
Date Sent: 2021-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-19
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I contacted Truist in XXXX and uploaded documents XX/XX/XXXX. I've received literally no communication since that point at all. I checked the website and it said my loan was de-activated. I submitted for re-activation and emailed my representative multiple times with no response. See attached. the only reason I'm staying with Truist is the inconvenience of starting over with another company. I hope you can get Truist to process my application and communicate with me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 336XX
Submitted Via: Web
Date Sent: 2021-09-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-19
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On or about 2009 The original Banking Institute Bank XXXX was bought out by BB & T as to their Financial hardships. Since BB & T/ TRUIST have taken over this grandfather account, this Banking Institution Have Strategically attempted to have this Account Confirm to their New Rules and Policies. The Non Agreement of NON-Compliance have caused for this Final Correspondences before a Civil Lawsuit is Filed as to the Unlawful Malicious Actions and Actions as to the Alleged Return Statement Fee, in which the Alleged Statement have not been sent out and in is not in the possession of the Account Holder. Over the Course of a Two Year Calendar this institution have unlawfully Seized Fees and Costs that they are not intitled to and never in any agreeance of, therefor the Account Holder is Requesting for " ALL '' The Fees from Their Inception of this account to be refunded with Compounding Interest within Ten Days. This Is the Last " Good '' Faith effort to Finallly Resolve this matter as Time is of the Essence.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A