Date Received: 2021-09-27
Issue: Loan payment wasn't credited to your account
Subissue:
Consumer Complaint: On XXXX XX/XX/2021 I submitted a Paycheck Protection Loan ( PPP loan ) Application $ XXXX {$25000.00} and Loan Forgiveness via Suntrust Bank Business Portal . The subject PPP loan application due date was May XX/XX/2021. Please find attached SBA XXXX PPP loan application. On XXXX XX/XX/2021 Suntrust Bank notified me regarding PPP loan funds depletion. I have contacted Small Business Administration ( SBA ) in writing on XXXX XX/XX/2021 regarding three XXXX pandemic economic damages and losses applications : PPP loan & Forgiveness $ XXXX {$25000.00} ; XXXX XXXX XXXXXXXX {$15000.00} and XXXX regular loan {$260000.00} ( approved by SBA ) as well as 7j XXXX XXXX XXXX Grants. Based on the programs criteria, I qualify the subject four programs. I hereby demand both Suntrust Bank and Small Business Administration to pay the above referenced amount. If you need additional supporting documents, please contact me via email.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2021-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-26
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I keep getting hard inquiries on my credit report that I never made from a bank in XXXX. I have one from XXXX and I called and they said it was an error and were supposed to remove it from my report. I then froze my credit because I was worried about identity theft. I just got a notification that the same bank pulled my credit again yesterday and when I checked the other inquiry is still on my report as well. At this point I dont know what to do. I thought my credit was frozen so nobody could try to open accounts in my name, but the same bank is still allowing someone to try to open accounts I my name.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2021-10-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-25
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have been in forbearance since XX/XX/XXXX, thus allowing me 18 months of forbearance. However I have been told that I am only going to be able to get until the end of XXXX, 17 months. This is causing me to be at risk of entering foreclosure prior to my application for HOA funding being approved, processed and dispersed. Please help me with correcting the issue and extending forbearance until XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 13045
Submitted Via: Web
Date Sent: 2021-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I opened an account online with BB & T bank on XX/XX/XXXX as a result of a promotional flier I received in the mail. I deposited {$50.00} via an online transfer, and then tried to deposit $ XXXX in the account in person a week or two afterwards. However, when I went to the branch I was told that the account was frozen due to fraud concerns. The branch manager said he would look into it and call me later, but he never did. I forgot about it for a few months and then I got a notice saying that the account was negative due to monthly fees. According to the bank, the account was frozen and never fully opened so I don't see why they were charging fees. I just recently received a notice that they are sending the negative balance to collections and will seek to charge another {$30.00} fee.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78746
Submitted Via: Web
Date Sent: 2021-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Regional acceptance corporation removed a negative item from my report but then added it back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2021-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have a Suntrust credit card. Suntrust merged with BBT and when they did they merged they changed my payment information. I have been paying the same way with my XXXX XXXX account for around 5 years. When I went to make a payment on XX/XX/21 I noticed that when I selected my XXXX XXXX account it had someone else 's name on it, but with my routing and account number. The even stranger thing is that it is my bosses name. Somehow they associated me with my boss. I have been calling them for 2 days. I am bounced from one department to the next. Customer service says its the digital banking department and the digital banking department says its customer service who handles this. I think this is pretty scary that they are merging peoples financial information. I tried to edit the information online but that is not allowed. I tried adding it again but it wont let me because it is the same banking info. I couldn't find any way to delete and re-enter the info either. So right now I can't make a payment on my account and it is very unsettling that they are this careless with financial information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33511
Submitted Via: Web
Date Sent: 2021-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I was referred to Sun Trust/Truist Bank late XXXX to obtain a home loan/mortgage for a home purchase. Initially, the process started as expected. However, as time went on, it seemed more and more people got involved and started asking for the same documents I had sent to other team members earlier. There was no main lead or streamline and rather a very chaotic and clustered experience. There were probably about a half dozen people involved in document intake and processing and when they would ask me for additional docs or to clarify certain things, it would be very hard to get an explanation of what exactly they were wanting. Calls and emails would go unanswered or unreturned as we navigated through a tight time frame to closing day. It was so egregious that at one point another person 's tax document and business profit and loss statement was sent to me via email and I was asked to explain that. The breach of privacy was remarkable and if in my profession as a physician I had done that, well let 's just leave it at that. Later, it was explained to me that these erroneous documents were obtained from a mere pass through acquaintance from another bank that I briefly spoke to in my search for a home loan lender through the referral process. The lenders at Sun Trust had assumed this person was my personal banker and never asked or confirmed with me before trying to obtain documents from him, nor did I ever authorize they obtain documents from a third party when I was providing them with whatever they asked for diligently and promptly, many of which a second or even third time. Later, I was shamed or at least perhaps in an attempt to divert attention away from that incident described above, for inadvertently not including child support payments on the initial application. However, I've come to understand, according to the Equal Credit Opportunity Act Notice, child support need not be revealed if you do not wish to have it considered in determining your credit/worthiness. So that was a moot point then. Moving on, the chaos would continue as more and more higher ups got involved and there was a quality improvement or investigation that was prompted by the circumstances mentioned above. As we worked toward closing, finally we were given closing disclosures only to have the rug pulled out from underneath us on the actual day of closing after that was pushed back from the original date itself and into our 8 day extension time. The lender stated the underwriters would not approve the loan citing guidelines that defy common sense and the fact that I was more than qualified based off my income and salary. This was shocking news to everyone involved and anecdotally it was stated by several involved parties that either they had never seen anything like this or possibly the 2nd time this type of scenario unfolded in careers 20-30 years immersed in the industry. I lost {$10000.00} in earnest money that day and all respect for Sun Trust/Truist Bank . The blindside left us scattering and desperate, while already at a loss for XXXX, we pivoted thanks to the miraculous wisdom and creativity on the part of a few people involved. I will be happy to give names if asked but will leave those out in this initial complaint. Sun Trust/Truist turned my life upside down, put me through unnecessary stress, and harshly dismissed my case at the end after providing closing disclosures -- so late in the process that it literally left us homeless and living out of boxes. We had to scamper and luckily found a way through all this. In my field as a physician, the saying is you treat the patient and not the numbers. The latter is what Sun Trust tried to do- hide behind underwriting guidelines that defy common sense. They did a really bad job at it, however, because interestingly enough the numbers were are on my side as well. They didn't care about the human element in this. They lack the personal touch and compassion to provide a desirable product to the consumer, in my opinion.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30518
Submitted Via: Web
Date Sent: 2021-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XXXX removed Regional Acceptance from my credit report just recently and I had a dispute with XXXX to remove this closed account but they said it will remain. How can they not remove it when its removed off of XXXX. It is suppose to be removed from all credit reports.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32812
Submitted Via: Web
Date Sent: 2021-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-23
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I, XXXX XXXX XXXX entered into a consumer credit transaction with XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/2011. A consumer credit transaction in which a finance charge was involved. XXXX XXXX XXXX defines a finance charge as the sum of all charges in a consumer credit transaction. The finance charge does not include cash or cash equivalents. However, Regional Acceptance Corporation collected a cash down payment of {$1000.00} USD ( see attachment ). In addition, the finance charge is to include insurancedespite that fact, Regional Acceptance Corporation required I obtain my own insurance policy separately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45069
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Some years ago, Suntrust Bank reorganized their mortgage billing process. I was instructed to dispose of the current billing in lieu of the new billing being sent. It is an XX/XX/XXXX loan and the 80 % billing part of the loan came as normal, but the 10 % billing part did not, so I decided to use the old payment stubs to pay that month. Due to the fact that the 10 % billing statemnt of the mortgage arrives with a week or less to pay it, I have continued the " use last month 's stub '' process for 2 years or more to pay both the 80 % and 10 % mortgages. When I called to Suntrust and asked to have the 10 % billing sent earlier, I was told that could not happen. All billing was automatic and that I would have to use their grace period. I was also told they can not control the XXXX XXXX XXXX XXXX and they could not guarantee when my bill would arrive. I asked the customer service representative if he was sure he could not change the date, he assured me that it could not be done. When I look at the 10 % billing statement date of XX/XX/XXXX and it does not arrive at my home until XXXX XXXX on XX/XX/XXXX, it makes me wonder where the stall in the process is. The postal service is usually faster than 10 days. What makes this questionable is that the 80 % billing statement was run on XX/XX/XXXX. So maybe the 10 % billing statement could be run earlier?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28104
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A