Date Received: 2021-09-13
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I am filing this complaint because REGIONAL ACCEPTANCE CO ignored my request to provide me with the documents that their company has on file that was used to verify the accounts I disputed. Being that they have gone past the 30 day mark and can not verify these accounts under Section 611 ( 5 ) ( A ) of the FCRA- they are required to. Promptly delete all information which can not be verified. Please resolve this manner as soon as possible thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27597
Submitted Via: Web
Date Sent: 2021-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-13
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Mortgage loan process was difficult to say the least, but the final straw came when we were ready to close on house and Suntrust bank FAILED MULTIPLE TIMES to send money to our lawyers office. Once that was completed, we are now having problems trying to pay down the loan! On XX/XX/2021, we paid a lump sum of {$520000.00} to pay down the loan to {$20000.00} dollars. As of XX/XX/2021, no payment has been processed and on top of that we get a computer generated email that we are late on payment! ( payment due XX/XX/XXXX ). To rely on Teller Coordinator to solve this problem is totally UNACCEPTABLE!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28150
Submitted Via: Web
Date Sent: 2021-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-13
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: i opened a suntrust bank account XX/XX/XXXX & the online app didnt work so on XX/XX/XXXX i called and they told me my account was closed for review, with no email, letter in the mail or call notice. they said my funds would be sent via check 7-10 business days, I called again XX/XX/XXXX & was told my account was closed on the XXXX & that i had to wait 5-7 business days for a check in the mail. 11 business days later XX/XX/XXXX i call and they tell me that my account was closed on XX/XX/XXXX and a check will be mailed on 7-10 business days. it has been 15 business days since the account was supposedly closed and they keep telling me different days and to wait 7-10 business days each day i call. still to this day i have no received a letter in the mail, an email or phone call regarding my account being closed for any reason or any explanation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35749
Submitted Via: Web
Date Sent: 2021-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I refinanced my home loan earlier this year and set up automatic monthly payments. I was than told my loan was sold to SunTrust ( a company I have never heard of and do not trust ). I received mail but since I did not know the company I assumed these were fraudulent. I than started to receive notifications that my mortgage was over due. As far as I knew I had automatic deposit occurring. Please also note that I am a healthcare provider and a single mother. I have not been micro managing my checking account since I do not have time... I have now spent over an hour with Sun Trust on the phone trying to figure out who they are... I was told they are around for a few years. What ever that means. I have also attempted to sign up for online access and they blocked my account... I am now sitting on hold for another hour waiting to talk with someone about unblocking my account so that I can see what is going on. I am more than upset that I have to be waiting my time when this was NOT my issue. I continue on hold...
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94703
Submitted Via: Web
Date Sent: 2021-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-13
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I was alerted of hard credit inquiries which I did not authorize and no knowledge of. I was advised by companies to dispute with credit bureaus as they could not remove. Credit Bureau explained FTC filing is needed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27540
Submitted Via: Web
Date Sent: 2021-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-12
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I was impacted by XXXX data breach. Fraudster managed to open a checking, savings, money market and a credit card account with Sun Trust bank. I have received my XXXX XXXX comprehensive disclosure report and in it, I see that Sun Trust opened all these accounts without even asking for drivers license or any identification. They opened those accounts online with just SSN and Date of Birth and an old address where I lived in 7 years back. What kind of a bank does not do the basic minimum due diligence of checking the identity. My credit report shows that I have a mortgage and all my credit cards are showing a different address and still Sun Trust ignores all those fraud warnings and still opens those accounts. XXXX data breach impacted XXXX XXXX Americans and this happened in XXXX, we are in XXXX and look at the lax security practices followed by Sun Trust. There have to be some penalties for banks such as these which can not even do basic fraud 101.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2021-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-11
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I had a business account with bb & t and decided to open a second account with suntrust account was Opened deposited XXXX cash and both accounts were closed for suspected fraud claim my information didn't match now I have over XXXX XXXX tied up between 2 banks they are holding my money hostage I have bills a business to run I will be contacting my lawyer I feel asf if this is racially motivated because I've had a bbt account since XXXX no problems I am a business owner everything is on file said the money is apart of investigation when I took XXXX cash from 1 Bank n took to the other what is fraudulent about that
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34655
Submitted Via: Web
Date Sent: 2021-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-11
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I have been going through a refinance with a VA loan since XX/XX/2021, with various challenges along the way. This is the second complaint submitted to CFPB on the same loan with Truist. While the first complaint was only partially addressed, some items are of concern that will occur to future Truist mortgage customers if not addressed. After 9 months of processing, this second complaint was not addressed with multiple attempts via email when I requested the policies of Truist data acquisition and verification processes. Truist 's negligence in processing the loan resulted in inspections and various data points being collected expiring, requiring additional processing time. Truist loan officers implied VA process requirements increased the processing time when it was clear the delays were internal Truist processing with their underwriting office. When asked to see their policies that govern their procedures and requirements to verify information, Truist 's processing department managers ignored the request. They went on to question the integrity of the information provided. Truist processing managers went on to say their underwriting department claimed it was the VA requirements that resulted in the verification of details without confirmation of any policies or procedures that required the additional steps taken. Truist 's lack of transparency and accountability across departments created angst and delays in the loan, costing me thousands of dollars in paying interest on the current loan based on their processing delays while also implying fault with the VA requirements. Truist then made assumptions and made assurances in the paperwork to expedite closing to increase interest payments when the REFI was processed even after they were questioned. The responsible parties in the processing department did not address concerns until I refused to sign additional paperwork. The status of the loan is still unresolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21146
Submitted Via: Web
Date Sent: 2021-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-10
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: In XXXX of this year Fraud occured on my account. My wife and I reached out to get this corrected. The fraudulent activity took my checking account into the negative. There was a starting balance of {$0.00} and after the fraud my line of credit absorbed the negative amount and began to accrue interest. I was credited back the wrong amount to cover the fraud. Since XXXX I have attempted to resolve the situation in a polite and respectful manner multiple times. I have gone into a branch, I have spoken with the fraud department, and I have spoken with collections. BBT now Truist has violated the Fair Credit Reporting Act by incorrectly reporting fraudulent activity which is neither fair nor accurate reporting. I have suffered credit damages from this and I demand that the requested adjustments be made. I have contacted legal counsel at this time and though I am not yet represented, we believe that there is a basis for a suit under the Fair Credit Reporting Act. The CFPB is now aware of the situation and I hope a resolution can come to fruition before a suit is filed in Federal District Court. I have also requested that a 10 day payoff be sent to me and I have not received a response in online banking. I will NEVER do business with BBT now Truist and I will actively recommend that people do not use your services based on my experience. I am utterly stunned at the lack of communication, the lack of attentiveness to detail, and finally the lack of customer care in this situation. XXXX XXXX at the XXXX branch however has been very helpful in assisting me but the rest of the organization Performs at a sub par level.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-10
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: I have a fee free account with Suntrust bank. Suntrust and BB & T are now part of TRUIST. I just discovered that my account has been being charged a monthly fee of {$20.00} per month that the balance dips below {$3000.00}. I have never signed up for this, nor approved such a thing. Additionally, i have never been told of such fees. In my opinion this is simple theft. I know my amount is small compared to other complaints, but i need my money as much as anyone else. How many people could this be happening to?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 324XX
Submitted Via: Web
Date Sent: 2021-09-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A