Date Received: 2021-10-05
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: On or around XX/XX/2021 we started the new construction loan process with BB & T/Truist for {$570000.00}. We were qualified for the loan after submitting all documentation. Upon their request for additional documentation, it was submitted within a day 's time. This process is now at 196 days, with no closing date in sight. Weve had to redo the building contract four times, due to the construction department not knowing what they needed in the contract. We also had had to resubmit updated financial documents on multiple occasions due to the loan taking so long to close. We were told from the beginning of the loan process that our debt to income ratio was good and below their requirements. Then months in, they said we were under 1 % too high, but if we paid off our {$11000.00} truck we would be under. This was paid off and verification sent. Weeks later, they are now saying it is .7 % still too high. Mind blowing. We have filed multiple complaints with them on multiple occasions, all the way up to the Vice President. After our first complaint with the Vice President ( months ago ), he advised on multiple occasions he would give us a call with an update, but has not once called with an update. On multiple occasions we requested to speak with someone in authority, above the Vice President, who can make a decision. We have never been given that information. We were advised by the Vice President that a meeting was being held on XX/XX/XXXX to discuss our case. After that meeting the Vice President advised that now some of the right people were working on our file. Several days later, XX/XX/XXXX, they are now, for the third time, requesting us to update ( at our expense ) the same financial paperwork already submitted, because those are again expired, due to the extended loan period. No one seems to be in communication with one another and each department blames the other for the issue arising. No one seems to be in charge and no one can be reached who has the authority to make a decision. This process has cost us so much time and money! Our builder is frustrated and threatening to walk. WE ARE AT 196 DAYS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 323XX
Submitted Via: Web
Date Sent: 2021-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-04
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I would like to file a formal complaint against BB & T now Truist Bank for mortgage discrimination. I was XXXX in XXXX of XXXX when I started the mortgage loan process with Truist. I believe the actions of the bank through the process of refinancing my home was discriminatory based on my age. I was not treated like other applicants and I believe I was being discouraged by truist from continuing on with the mortgage process the entire time. They also made me spend unreasonable amounts of money in order to move forward in the loan process. I believe this was the action of discouragement. I started the loan process in XXXX of XXXX and had to walk away in XXXX of XXXX and went through many different loan officers. Supposedly everyone who came in contact with my loan application quit, leave of absence or went to week long schools. Several times they would not even let me know that they had dropped my application, They would just stop calling me in the middle of the loan process, which would start the 3 month time limit to get it done over again and again. I would have to resend all the updated statements, check stubs and also after i had paid to do what ever they requested from me to move on in the process. There is no way it should take 9 months to refinance my home. Actually even longer than that because it never came to fruition. I have a good job, my homes value exceeded the loan amount by far and I paid every time they brought up things for me to pay to move forward. After 9 months of chasing them to finish the loan process, I applied at XXXX XXXX XXXX XXXX for my mortgage loan and was signing papers in 3 months. And they gave a much better interest rate and its harder to get loans with them. But I had no problems with them. I truly believe i was treated unfairly and was made to pay a lot of money when i don't believe they were ever going to finish the loan process. Now I would really like my money back from all the hoops i had to jump through and mental stress and file the complaint about discrimination. I have 9 months worth of correspondence back and forth. I have all the receipts where I paid time after time. FINANCIAL PAYMENTS TO GET THE LOAN XXXX ***** ( Loan Officer ) said I didn't have enough homeowners insurance coverage to cover a {$96000.00} loan that i needed {$130000.00} more coverage so she contacted XXXX XXXX and spoke to my insurance agent and drafted more insurance under Truist being the mortgage lender. That was XX/XX/XXXX I paid extra coverage cost {$1000.00} property insurance, {$410.00} flooding ins. and {$670.00} on dwelling. I paid for appraisal and credit report on XX/XX/XXXX with XXXX ^^^^^ ( loan Officer ) {$560.00} XXXX ***** ( Loan Officer ) requested another credit report and appraisal on XX/XX/XXXX {$630.00} I was told I had to pay off a AC unit that I was making monthly payment on {$2000.00} on to XXXX XXXX XX/XX/XXXX I was instructed to pay an engineer to come out to inspect my house. {$750.00} XX/XX/XXXX I was instructed to put concrete on my piers under the house by the engineer {$2000.00} XX/XX/XXXX The engineer wanted me to brace up the underpinning ( that was not load bearing, i purchased years after buying the home. ) which would cost more. This was XXXX XXXX and I did not want to jump through hoops again when i knew this would mess up my home by drilling holes into it. This is when i applied with XXXX XXXX XXXX XXXX and received loan in 3 months. This process was overwhelming and ruined my nerves to say the least. I know I am a victim of discrimination because if this was normal practice for all customers, they would be out of business for such terrible work ethics and procedures.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 284XX
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-04
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Account was opened in XX/XX/XXXX with 12 month deferred payment. In XXXX I had loss of income and was unable to make payments. In XXXX of XXXX the account was charged off. Since that time and until this day, creditor continues to report the account as a " charge off ''. I have spoken with them in the past and they maintain they are correct. I was " penalized '' once when they reported as a charge off and now I am being penalized monthly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34491
Submitted Via: Web
Date Sent: 2021-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: The company sent an escrow check in just my name, because my husband is deceased ( XXXX yrs ). I cashed check with no problems. My mortgage was recently paid off. Now BB & t sent the refund after paid off check, in both my name and my deceased husband. No consistency with my account. I sent XXXX XXXX the now required statement my husband is deceased, and send refund check in just my name. Remember months earlier they issued escrow check in just my name. There is no consistency.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29016
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-04
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: On XX/XX/2021 I was notified by XXXX that my name and Social Security number were used to open a fraudulent checking account with BB & T. I immediately contacted the bank at this phone number ( XXXX ) XXXX. I filed a police report. I contacted the Federal Trade Commission and Social Security Agency to report the event. I was assured by BB & T that the account had been closed and that an investigation would take place. When I started receiving paperwork from BB & T I became alarmed and called the bank again. I was reassured that the account was closed, an investigation ongoing and that whatever communication I was receiving by mail was in the pipeline prior to any measures being put in place. I am now in receipt of notification stating that my account is overdrawn by {$200.00} ( plus late fees ) and that if I dont cover this debt a collection agency will be retained to recover this amount. I have called the bank repeatedly. They refuse to give me a case number to follow progress and claim that they are backed up. I have written to : XXXX XXXX XXXX, XXXX, CEO BB & T XXXX XXXX XXXX XXXX XXXX , NC XXXX ( XXXX ) XXXX no answer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 125XX
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-03
Issue: Problems at the end of the loan or lease
Subissue: Problem related to refinancing
Consumer Complaint: I refinanced my truck through state employees a few months ago. I was originally financed through Regional Acceptance Corporation ( I believe its a sun trust or truist bank now, was originally a BB and T ). I received phone calls from regional Acceptance about me paying bills after I refinanced my truck. I told them that I was no longer financed with them. My old roommate called me a few weeks ago and told me that a repo company was trying to take my truck and I immediately tried to call or get in touch with them about this. I would call, get put on a long hold, and then I would get hung up on. About last week, I finally got in contact with them and thought I straightened everything out. He said that he was sorry for the inconvenience and said that my truck will no longer be repoed. Just about an hour ago, I received another phone call in regards to my truck. They asked me if I had possession of my vehicle still and I said yes. She said that my truck was up for repo and I need to pay the money that I owe to regional Acceptance or it will get towed. I tried to explain the situation once again and then asked to be transferred to a higher up. She said she would and I heard the phone click as she hung up the phone and the line disconnected. I have received phone calls and then the line would disconnect out of nowhere. Im trying to get my bank to help me fix the issue. I can not have my truck towed for no reason because I work at the XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, and Im in XXXX XXXX. If I lose my truck I will be in a very inconvenient situation. If I can get a phone call whenever yall have a chance, I have evidence that shows that regional signed for the check. I have the email of the gentleman that I sent the proof to from regional and was told it would be taken care of. I also have phone logs showing that the phone call was made and that I attempted to call back. My number is XXXX Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2021-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-03
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: There was an inquiry placed on my credit report on XX/XX/2021 by Regional Acceptance Corp. that I did not authorize. I have asked them to remove the inquiry and they refuse to do so. I asked them if they had any documentation showing my signature or anything of that nature. I didn't receive a clear response on that. If they don't have documentation showing I signed something or requesting something from them then I expect them to remove it. I don't want to go to more drastic measures and report them to the XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37130
Submitted Via: Web
Date Sent: 2021-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-04
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: Deposited a check from my grandmother for {$5000.00} on XX/XX/21 and it has the check on a hold. Meanwhile the same day they took the funds out of her account and have fully verified the check. Spoke with the bank this morning XX/XX/21 and they still said I have to wait till XX/XX/21 to receive the funds. Not fair how they can remove the funds and hold them while giving me the excuse they are waiting for it to clear.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28451
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-02
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: For 3 weeks I have been receiving mail from Truist bank regarding a mortgage being taken out by XXXX XXXX on our property. After receiving 2 pieces of mail, my XXXX XXXX XXXX mother, XXXX XXXX and co-owner of the property, googled XXXX XXXX to obtain her phone number. The XXXX search found that her family owns the property located at XXXX XXXX XXXX, in XXXX XXXX PA. It seemed innocent enough at first. My mother called XXXX XXXX regarding the mail and XXXX XXXX XXXX proceeded to tell her that she is a property title transfer specialist and works regularly with Truist bank. Now we are afraid that she is trying to steal our property. She has called many times demanding the return of the mail. We have attempted to contact Truist bank regarding the matter. My mother called the first time and they blew her off. I called at XXXX on XX/XX/21 and obtained the number for their fraud dept. I spoke with someone at XXXX on XX/XX/21 who stated that there is nothing that they can do without an account number but after much insistence, the rep forwarded a note regarding suspicious activity to the fraud dept. I have not heard back from them. My mother has contacted my mortgage company, XXXX, who stated there is nothing that they can do. I obtained a copy of my credit report which was clean and opened a case with XXXX. I have obtained the names of several attorneys.I have submitted 3 identity theft and mail fraud claims with the US Postal Inspection Service : XXXX, XXXX, and XXXX. My mother filed police report XXXX XXXX. The USPIS advised me to keep the original mail. However, since it is not addressed to me, I was unable to open the mail per federal law, to obtain an account number for the bank. I hope you are able to assist in clearing this up. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19050
Submitted Via: Web
Date Sent: 2021-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-02
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: I paid fee to secure this personal loan, this is a told scam and I paid way and above what I should have paid, they keep hitting with all kind of fees, when I cancelled my loan request, they have not returned my fees, fee are in the amount of {$11000.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92618
Submitted Via: Web
Date Sent: 2021-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A