TRUIST FINANCIAL CORPORATION


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"Products" offered by TRUIST FINANCIAL CORPORATION with at least one, but usually more complaints:

Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto debt
Debt collection - Credit card debt
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Mortgage debt
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - VA mortgage
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General-purpose prepaid card
Student loan - Federal student loan servicing
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 4920627

Date Received: 2021-11-17

Issue: Trouble during payment process

Subissue:

Consumer Complaint: My mortgage was sold to SunTrust in the summer ( XX/XX/2021 ). I repeatedly called them over the summer to get my account number. They provide no way to communicate other than via phone and all calls have taken more than an hour each time with multiple holds and wait times. I only received my account number in the fall. I am not able to pay automatically by phone so I have to wait on hold to make a payment. I sent in forms to pay every XXXX weeks. They did not process these forms and assessed a late fee. I received an email ( that I can't reply to ) and a paper letter with the late fee XX/XX/XXXX -- after the fee was assessed. They did not communicate before the fee was assessed. I tried to log on to my online account and was blocked. I spent over an hour and XXXX minutes on the phone to get a person who could help me. For every service I request ( one-time payment, reoccurring payment, filing a complaint ) they put me on hold and make me wait. There is no way to communicate via email. I have no online access, phone communications require well over an hour of time for each item of communication. I believe SunTrust is abusing their customers by making themselves inaccessible and requiring hours of a person 's time to file a complaint.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 947XX

Submitted Via: Web

Date Sent: 2021-11-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4920085

Date Received: 2021-11-17

Issue: Closing on a mortgage

Subissue:

Consumer Complaint: We have a mortgage with Suntrust/Truist , My title company as well as I have been trying to obtain the payoff letter for over a week I have contacted Suntrust no less than XXXX times. I have tried to access their website in order to get the information needed and there is no option for payoff information. It should not be this hard and I should not have to contact a company over and over again to get the information as I am scheduled to close tomorrow XX/XX/2021 and they are yet to produce the document

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MO

Zip: 633XX

Submitted Via: Web

Date Sent: 2021-11-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4917991

Date Received: 2021-11-17

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: 1.I have never had an account with this company REGIONAL ACCEPTANCE CORP , REMOVE from all credit agencies from reporting. 2.consumer means any natural person obligated or allegedly obligated to pay any debt. According to 15 U.S. Code 1692a ( 3 ) 3.This letter is in pursuing 15 U.S. Code 1692c ( c ) Ceasing communication 4.I am the consumer mentioned in 15 U.S. code 1692a ( 3 ) You are REGIONAL ACCEPTANCE CORP the debt collector 15 U.S. Code1692a ( 5 ) I am invoking specified remedies under use 15 U.S. code 1692c ( c ) ( 2 ) as a creditor I am demanding you to terminate all farther efforts pursing to 15 U.S. Code 1692c ( c ) ( 1 ) 5.I am the executor under the 15 U.S. Code 1692c ( d ) pursing to 15 U.S. Code 1692d A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 1 ) ( 2 ) and ( 4 ) 6.According to 15 U.S. Code 1962e ( 8 ) Communicating or threatening to communicate to any person credit information which is known, or which should be known to be false, including the failure to communicate that a disputed debt is disputed. 7.15 U.S. Code 1692e ( 12 ) The false representation or implication that accounts have been turned over to innocent purchasers for value. 8.As mentioned in the 15 U.S. Code 692f Unfair practices ( 8 ) 9.While pursuing to 1692g ( b ) while the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt. 10.15 U.S. Code 1692k Civil Liability ( a ) Amount of damages Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of ( 1 ) ( 2 ) ( A ) ( B ) ( 3 ) 11. Mentioned in 15 U.S. Code 1681a ( 3 ) ( 3 ) Restriction on sharing of medical information. Except for information or any communication of information disclosed as provided in section 1681b ( g ) ( 3 ) of this title, the exclusions in paragraph ( 2 ) shall not apply with respect to information disclosed to any person related by common ownership or affiliated by corporate control, if the information is ( A ) ( B ) ( C ) Ive pointed out many violations your company is in pertaining to the U.S. Code 1692 and 1681.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TN

Zip: 380XX

Submitted Via: Web

Date Sent: 2021-11-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4917699

Date Received: 2021-11-16

Issue: Managing an account

Subissue: Funds not handled or disbursed as instructed

Consumer Complaint: This NEW COMPLAINT is a supplement to CFPB COMPLAINT # XXXX. Now with prior unavailable documents. On XXXX XXXX, a firm I want to work for sent me a check covering my Trvl Exps {$2000.00} + salary of {$2800.00} + meal exps. {$450.00} = {$4800.00}. [ Check exh. ]. I received the check by USPS Priority Mail. Once I got the check, I deposited it by my cell to my SunTrust account. I was told that I can get the funds in the next business day. NOTE : ( FOR 3 MONTHS I was wanting to get the legal job. ) SunTrust Bank Mgr. was told. He denied my with-drawal, delaying my job for a full month, now XXXX XXXX to XXXX XXXX On XXXX XXXX, SunTrust illegally faked by fabricating some Claim of Fraud. NOT telling me ANYTHING ABOUT it. On XXXX XXXX, I got from ST my final acct. statement [ statement exh. ] After I filed a consumer complaint against ST, I received a letter from ST, [ XXXX XXXX XXXX ] refusing to release, pay me my balance in my acct. ST. verified funds had cleared, {$4800.00}. XXXX XXXX bank statement ]. In that state-ment, [ circled in red ], SunTrust [ took out {$400.00} ], leaving my final acct bal., [ circled in red ], the XXXX XXXX is refusing to send to me. XXXXn ST 's XXXX XXXX letter, [ highlighted in yellow, boxed in red ] that I have to get from XXXX XXXX XXXX a certified letter proving to ST ( 1 ). I am [ 2 forms of ID given to my local XXXX Branch mgr. ] and ( 2 ). That I [ name on check ], was the real person the check is payable to. On XXXX XXXX, I called XXXX XXXX XXXX XXXX Regional Ofc, XXXX XXXX [ phone no. top ST XXXX, XXXX ] and spoke to C/S rep., who told me after I explained to her what criminal activities ST was wanting XXXX to do XXXX [ Ref. ST XXXX XXXX XXXX. ] The C/S told me that her office will not do what ST wants after she received by email, the copies of what ST sent me that CCB has verified that the funds are intended to -- for me based on the correct routing number, account number, and pay to the order with my name spelled correctly. [ Ref to Check ] and Bank cert on the check. Therefore, I am demanding XXXX XXXX be prosecuted fir its same ongoing criminal acts as XXXX is holding {$9000.00} of my money after 2 years, refusing to pay me it ; and XXXX XXXX XXXX is illegally holding my {$9900.00} from 1 year ago, each FTC, CFPB, FDIC, and FBI are not prosecuting on 10,000+ other victims of those banks. Thus, I want my money to be ordered to be sent to me ASAP. Finally, under the Fed. Cr. Code 18 U S.C. Secs. 2312, 2112, National Stolen Property Act, SunTrust Bank, XXXX, and XXXX XXXX must be held liable under that criminal code.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: VA

Zip: 22315

Submitted Via: Web

Date Sent: 2021-11-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4916622

Date Received: 2021-11-16

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: I consumer XXXX XXXX entered a consumer credit transaction with XXXX XXXX XX/XX/2019 in which Regional Acceptance Corporation I extended credit of {$12000.00} in consumer credit financing charges. XXXX XXXX accepted cash in the amount of {$1000.00} in this consumer credit transaction there by making this contract void and fraudulent pursuant to 15 USC 1605 defines finance charge as sum of all charges in a consumer credit transaction. The finance charge does not include cash, but XXXX accepted took cash. The finance charge is suppose to include insurance but XXXX made me purchase insurance separately. Regional Acceptance Corporation is in violation pursuant to 15 USC 1681 ( 2 ) ( A ) ( i ) Exclusion clearly states a consumer report does not include any transactions or experiences no payment history should be reported according to FAIR CREDIT REPORTING ACT Also pursuant to 16 CFR 313.15 - Other exceptions to notice and opt out requirements. and 16 CFR 313.7 - Form of opt out notice to consumers ; opt out methods I am exercise my right to opt out of consumer reporting of all non public information by Regional Acceptance Corporation Regional acceptance did not give clear and concise information of any of these right to opt out of consumer reporting I also notified the FEDERAL TRADE COMMISSION and the OFFICE OF CONSUMER FRAUD AND PROTECTION

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MA

Zip: 01843

Submitted Via: Web

Date Sent: 2021-11-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4916610

Date Received: 2021-11-16

Issue: Struggling to pay your loan

Subissue: Problem after you declared or threatened to declare bankruptcy

Consumer Complaint: Before bankruptcyXXXX amount owed was {$18000.00}. Car was totaled XX/XX/2019 I received offer letter over {$14000.00}. In bankruptcy money was transferred from bankruptcy lawyer to Regional Acceptance which balance down to around {$4700.00} or less. They report over {$11000.00}. They are not allowed to change, add, delete pertinent information from my file to get more money than what is owed. Please delete

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: PA

Zip: 19124

Submitted Via: Web

Date Sent: 2021-11-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4916145

Date Received: 2021-11-16

Issue: Managing an account

Subissue: Funds not handled or disbursed as instructed

Consumer Complaint: On XX/XX/XXXX, a fraudster hacked into by business checking account ( Truist ) and wired out ( {$8100.00} ) ( {$9800.00} ) and then again ( {$9800.00} ) using a new email address he or she created in my account to authorize the transactions. The bank gave me no notice this was happening and used no reasonable method to authorize the transactions. This then happened again onXX/XX/XXXX with amounts of ( {$8100.00}, {$11000.00}, and {$7800.00} ) which made my account balance {$0.00}. Again, no red flags or authorization from my husband and I who manage these accounts. Since my husband and I were locked out of the account- we called the fraud dept and waited on hold for an hour but could not get a hold of anyone. The bank later stated that the phones with the fruad department were down at that date and time. We went into the branch because we were locked out of our account on Friday XXXX XXXX and saw that the funds had been stolen. We immediately instructed the bank to flag these transactions as fraud and take the necessary steps to get the money back. It's been 15 business days after the funds were stolen and there is no update from the bank. I did all the necessary reporting to the local and federal authorities on the issue and made a claim with the commissioner of banks in North Carolina. I have also sent many emails which yield no response. I have also contacted ( called ) XXXX XXXX from Truist almost every day since I was notified she is supposed to be my point person from Truist on our case and I have never gotten a call back. I will enclose the only formal response I have from the bank- which does not state much. I just received this today. Also- I'm repeatedly told from Truist that they ( did not ) and do not have to submit CTRs to XXXX . I believe they are legally responsible to submit a claim. Wire fruad is a federal crime and they may be delaying the FBI 's response by neglecting to give them necessary information regarding this massive theft.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: VA

Zip: 22306

Submitted Via: Web

Date Sent: 2021-11-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4914914

Date Received: 2021-11-16

Issue: Managing an account

Subissue: Funds not handled or disbursed as instructed

Consumer Complaint: On XX/XX/XXXX - I noticed 211 fraudulent checks had been withdrawn from my acct. the checks are not my checks ( they have a different maker and signature ). The total of these 211 checks is {$12000.00} and suntrust has done nothing to resolve this error. The investigator has never even called me to speak about the case- the fraud case number w suntrust/truist bank is XXXX. I have contacted the fraud office on XXXX original report of incident - XX/XX/XXXX went to local branch to find help - no call back XX/XX/XXXX called fraud unit - no response - filed complaint w bank XX/XX/XXXX called fraud unit - no response - filed complaint w bank XX/XX/XXXX - received a call from XXXX XXXX in reference to my complaint- told me she had 15 days to look into complaint. Well it has been 2 months since my funds were stolen out of my account and not one word from Truist/suntrust bank //. The sad thing is I have been a customer of the bank since XXXX when I opened my business.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: FL

Zip: 33065

Submitted Via: Web

Date Sent: 2021-11-16

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4912229

Date Received: 2021-11-15

Issue: Trouble during payment process

Subissue:

Consumer Complaint: On or about XX/XX/2021, I closed on a refinance of my home mortgage with XXXX XXXXXXXX XXXX, XXXX. At that time, even though my home is not in a flood zone, I was required to pay {$510.00} to be deposited in escrow for payment of my flood insurance premium. Immediately after closing on the refinance, my loan was sold to Suntrust Bank. Suntrust, showed the escrow for the flood insurance and began collecting $ 43/mo for flood insurance escrow. At some point, they sent me a letter saying that flood insurance escrow wasn't required and they would no longer collect escrow, but they kept collecting it. My flood insurance was scheduled for renewal on XX/XX/XXXX. At least 2 - 3 weeks prior to this date, I began calling Suntrust to inquire about my flood insurance payment, since they were still holding the escrow. I was on the phone for hours trying to resolve this. First I was told that they would submit the payment. I checked back the week before the payment was due and they still had my money and hadn't paid the premium. One of the many people I spoke to said that they didn't have the invoice, so they couldn't pay it. I offered to send the invoice. One each call, and there were several different people I spoke to, I requested that they send me my money back so I could pay the premium myself. On one call, the person I spoke to said that if they couldn't pay it, they would expedite the payment to me so I could pay it. When I called back, another woman insisted that I wait until XXXX to get my money back. In my opinion, this is an unfair business practice. They put me in the position of either having my flood insurance lapse or taking funds from my savings to pay for something that I had already paid once. I live in XXXX XXXX and although I do not live in a flood zone, I always maintain my flood insurance policy. I paid the policy from other funds. To date, I still have not received payment from Suntrust ( aka Truist ). Meanwhile, they have access to my money and get to earn interest while I will have to pay interest on the credit card I had to use to pay this premium. I feel like I should be made whole by having them not only return my money, but also pay me interest at a rate of 21 %. Isn't that what they get to charge us for borrowing money? Fair is fair, after all.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: LA

Zip: 70131

Submitted Via: Web

Date Sent: 2021-11-15

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4911413

Date Received: 2021-11-15

Issue: Managing the loan or lease

Subissue: Problem with additional products or services purchased with the loan

Consumer Complaint: On XXXX XX/XX/2021, we purchased a new Motorhome from XXXX XXXX in XXXX, OH. We were given a temporary Ohio plate valid through XXXX XX/XX/2021. We were told to expect title and registration documents in the mail within 45 days. I promptly scheduled a XXXX appointment for the first available, which was XXXX XXXX. I received the paperwork and called BB & T, our lienholder, to verify that I was all set to go to XXXX and title and register the vehicle in Virginia. I was told that yes, I was all set, and that I didnt need any additional paperwork. I proceeded to my appointment, and while at the XXXX I was told that I needed to have the original paperwork FedEx d to XXXX in XXXX, which I was given the address for on a XXXX letterhead, with the request to BB & T. I called BB & T back and was told that the person who told me I was all set to proceed to XXXX was incorrect, and that I would need to fax the paperwork from the XXXX to BB & T and they would process it within 6-8 weeks. I was also told that there was no phone number for the documents department available, not even to BB & T Representatives. I explained how that would be unacceptable, as I was already told I was all set, and yet I am now being told it will be 4-6 weeks. I was then told to go to a BB & T Branch to use their fax machine. I went to the BB & T in XXXX XXXX and we faxed the paperwork over. After numerous phone calls, the Branch Employee told me that I should be all set, and the XXXX should have the documents in 3 business days. I returned to the XXXX at my next scheduled appointment on XXXX XXXX where I was told that they did not have the paperwork needed, and that I needed to contact my lienholder ( BB & T ) and request that it be sent via FedEx to their XXXX location. I again called BB & T where I was told that they had received the request, and that they would check with the documents department. The representative that I spoke with contacted the documents department and was given the answer that it was received and would be sent to Virginia XXXX within 3 weeks of the initial request. The initial request being XXXX XXXX, I had an appointment for the XXXX rescheduled to XXXX XXXX, and I proceeded to my appointment. Once again, the XXXX told me that they did not have my documentation and to contact my lienholder ( BB & T ) and instruct them to XXXX the paperwork to the XXXX XXXX. I have rescheduled my appointment for XXXX XXXX at the XXXX. I contacted BB & T again and was told that the paperwork was sent to the XXXX Main Office for XXXX and it was sent XXXX XXXX, however, they did not have a tracking number, nor did they have confirmation that XXXX actually received it. When I asked why it was sent to XXXX and not to XXXX like they were told to do on the letter that BB & T requested, I was told that XXXX shares information and I should have been able to get it taken care of. I requested to speak to a Manager and was told that one would call me back. I received a call back and expressed my disappointment and lack of trust of BB & T and explained how I felt I was being lied to as I have been given the runaround on this so many times and each representative that I speak to gives me a different story, the manager said that nobody has lied to me, which I take as being accused of lying about being lied to. Nevertheless, the manager was calling the Virginia XXXX to see if they share information and have the title documents in the system for the XXXX XXXX to see, and also to see if she could find a fax number for the XXXX XXXX. I am beyond fed up and if I have a choice, I will never bank with BB & T, Truist, or SunTrust again. This has been a ridiculously painful experience out of something that should have been quite simple. Follow the instructions on the XXXX Letterhead requested by BB & T and XXXX the documents to the correct place. The lack of communication, information and the general confusion about this entire process on the part of BB & T is incredible. So far, I have driven back and forth to the XXXX 3 times, and have at least one more trip to make before this is resolved. It is 42 miles each way, for 84 miles round trip, 252 miles so far to get title and plates for my motorhome, 252 miles at the IRS deduction of {$0.00} per mile is {$140.00} that it has cost me to attempt to get this resolved, that is not including the time off of work, which is a minimum of 2 hours each appointment, the first one was close to 4 hours as I had to go to a branch in addition to the XXXX. I have never worked with a bank that has been this poor about customer service. I will keep everyone updated, but for now, steer clear of BB & T, Truist, and SunTrust, they dont seem to have a clue on how to take care of the customer, at least in my experience. On XX/XX/XXXX I received a call back informing me that after additional research it was NOT the documentation that was sent to the XXXX XXXX office, it was instead a note letting XXXX XXXX know that the title has not yet been received from Ohio, mind you, I was told that the vehicle had been titled in North Carolina, and that they had the documentation that they needed and now today, after talking to the manager, we find out that not only is the vehicle not titled in North Carolina like multiple customer service representatives have stated, they also do not have the title from Ohio yet so they decided to send Virginia XXXX a note to let them know that we dont have the information yet. Thursday XX/XX/XXXX, we received a letter in the mail demanding that we title the vehicle since the title has been in XXXX ( not XXXX as was stated in the instructions that BB & T had us send in from the XXXX ) since the XXXX of XXXX. Mind you, BB & T has been in regular contact with us and told us none of this. I called the number on the letter, for their documents department, remember I was told that they didnt have a phone number. I was connected to a contracted company ( no wonder they dont have a phone number ) who told me that the instructions they received from BB & T had nothing about the documents needing to be sent to XXXX XXXX She asked if I wanted the title recalled, I told her no, I would talk with BB & T the next day. The next day our XXXX XXXX called and got XXXX. XXXX told XXXX that I requested that the title be recalled, which I did not. XXXX was next to me, on speakerphone, the night before when I spoke to the documents department. XXXX proceeded to talk over XXXX every chance she got, told her that she was lying, told her that I had asked for the title to be recalled and thoroughly disrespected her through the entire call. XXXX was finally able request to speak to a manager, after being told that there wasnt one, and was told she would be given a call back. Hours later, I answered the phone when XXXX XXXX called. I explained the situation, explained how poorly we have been treated, and how disgusted I am with this bank. He assured me that I would have the title in hand early this week and in time for my XXXX appointment tomorrow. On Friday the XXXX of XXXX we received two voicemails from XXXX XXXX. One had a message to call him back, and then I guess he forgot to hang up the phone as we can hear him in the background arguing with someone about what to leave on our voicemail message The next call ( 8 minutes later ) had a tracking number ( which shows the package was delivered.to XXXX.. in XX/XX/2021 ) and told me to call the XXXX and provide them with my drivers license number as well as my DOB and my current address. I called numerous times on Monday but was unable to get in touch with XXXX XXXX. Finally, I get in touch with him this morning. He tells me that the XXXX needs me to call them and provide this information before they will send the title to me. I asked for a phone number, he didnt have one, he then looked up and saw that the XXXX is closed today as it is election day. He placed me on hold, came back, asked for my Drivers License information and my DOB, and then told me he would call me back in an hour with a status update. Just got off the phone with my status update. I was told that the documents department has sent that information to the XXXX ( Closed today ) and that they are going to check in the morning to see if the XXXX will accept it from them or if it has to be from me. If they accept it, he tells me that XXXX will receive the package and deliver it to the XXXX XXXX by XXXX tomorrow. After he told me that the title was being delivered to me at my house. When I asked which one, he told me it was coming to me. I asked by 3 tomorrow? He said he hoped so. So, it looks like I get to go on another wasted trip to the XXXX tomorrow ( XXXX XXXX ) to reschedule my appointment, but hopefully I will have a tracking number that is real and not one they just found. Since the XXXX of XXXX, I have left several messages for XXXX XXXX to call me back due to the fact that I have still not received the title to the vehicle that we purchased on the XXXX of XXXX. I am not sure what to do now, I am thoroughly frustrated and disheartened with this bank and this experience. Hoping for any assistance that your office may be able to provide.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: VA

Zip: 22485

Submitted Via: Web

Date Sent: 2021-11-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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