Date Received: 2021-12-29
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I am refinancing my home ; my current mortgage company is XXXX XXXX ... .it just so happens my closing attorney office is XXXX XXXXXXXX XXXX XXXX XXXX NC XXXX not related ) I am financing with XXXX XXXX ... my contact is XXXX XXXX XXXX his number is XXXX .... My closing was supposed to happen 3-4 weeks ago ... .my closing attorney says Suntrust Bank ... has a 2nd lien on my house... home equity line from 10-11 years ago... My mortgage was with Suntrust back then and was sold to XXXX XXXX ( above ) which is about {$94000.00}...... I do not owe Suntrust any money related to a home equity... Did I ever have a home equity loan with them ; then the answer is possibily... but I would know if I owed them money .... My closing attorney has spoke to several people at Suntrust for the last couple of weeks. Depending on who you talk to at Suntrust and what day ; the lien is cleared and other times they think I owe money but do not know how much????? My contact and attorney have worked there butts off; trying to get this resolved for about 3-4 weeks... YOu know how much time it takes ; all the information ; needed by the finance company to get this done. Its a nightmare! Suntrust has now managed to cause me to pay a higher interest rate ; due to there imcompetentence. I was advised by XXXX XXXX at XXXX XXXX, rates will go up Thursday... They have locked in my rate for numerous weeks; emailed ; left messages with Suntrust to no avail!! Now rates are going up after having 3-4 weeks to give a definitive answer to the supposed home equity line. Please help me with this if possible ... .forgot to mention..I was told I did not have to make a XXXX mortgage payment ; now I '' m late on XXXX payment ... entire loan would have been paid last week of XXXX if Suntrust would have done there job Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28112
Submitted Via: Web
Date Sent: 2021-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-29
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: On XX/XX/XXXX, the Circuit Court for XXXX XXXX, FL, Probate Division, issued a court order ( Filing # XXXX ) ( File No. : XXXX XXXX ) for Truist Bank ( f.k.a. : Suntrust Bank ) to deliver certain safe deposit box contents of XXXX XXXX XXXX ( deceased ) to XXXX XXXX XXXX ( to be named personal administrator of the estate ). The safe deposit box contents are presently stored in the Truist Bank central vault somewhere in XXXX, FL. The court order was hand delivered to a local Truist branch in XXXX, FL, on XX/XX/XXXX. The same day, the Truist branch in XXXX, FL, e-mailed the court order to the XXXX XXXX where the central vault is located. I was told it would take several weeks for Truist to process the court order. As of XX/XX/XXXX, it has been 75 calendar days and the court order has not been complied with. This is unacceptable customer service and a wanton disregard of timely compliance with a court order.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-28
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I have multiple accounts with Suntrust Bank now Truist. I have had issues with someone printing fake checks and processing them through my personal account. We typically catch them and they get reversed somewhat quickly. I never find out the outcome of the case. On XX/XX/2021 a check for {$9800.00} was cashed and taken out of my account. Nothing about this check looks like one of my real personal bank checks except my account number and my name. The address is not the same address that I use and it has Rental under my name. My checks do not have that. The signature on this check along with all the other ones is no where close to my signature. I have contacted Suntrust. they are in investigating but my issue is that my mortgage payment has not been able to be processed. They have tried twice and since i am in the negative it will not go through. I have been a long time customer with Suntrust. I have my business account through them as well. This is become a huge burden on me. I have no information of the status of the claim. I don't even understand how the check went through with the way it looks compared to my other checks along with the signature. I need assistance and I need it fast before I end up having issues with my mortgage company. I have filed a police report and i have filed complaints with other federal organizations looking for assistance. my case number with Suntrust is XXXX. Any assistance with this would be appreciated
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33401
Submitted Via: Web
Date Sent: 2022-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-28
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/XXXX XXXX XXXX temp number ( XXXX ) XXXX XXXX XXXX number ( XXXX ) XXXX XXXX To Whom It May Concern : Last Friday, XX/XX/XXXX, I went into an XXXX XXXX XXXX XXXX XXXX XXXX near the XXXX XXXX XXXX XXXX, to purchase a Jet Pack, for reception on XXXX internet network. I was sold a package with a XXXX XXXX XXXX ( because my moto XXXX wouldnt work ) ; promised by XXXX XXXX XXXX, that the XX/XX/XXXX first payment would be less than {$200.00}. I agreed, and waited for my number ( XXXX ) XXXX XXXX, to be changed. He even wrote down his quote on my receipt, and then denied that he wrote it. The number was not transferred, and XXXX has avoided me ; he left about 3:00 PM. He texted me the next day, saying I had threatened him, because I had pointed out that he lied to me about the price, and failed to transfer the number. He told me it was out of his hands! I waited through Sunday, XX/XX/XXXX, when it was apparent the number wasnt going to change. Driving back to the store, I explained my predicament to XXXX XXXX XXXX ) XXXX XXXX. She tried to help, taking back the items purchased, and returning my old phone. I called the previous carrier ( XXXX XXXX ), but was told the number wasnt available. I spent hours on hold, trying to fix this, using XXXX phone. And hours on the road. Today is the fifth day I have been unreachable, because my number is not in service. No one at XXXX seems to be interested in this ; there is no commission to be had. I talked to XXXX who offered to put me on customer service hold again, at the store yesterday ; I declined. I would like to dispute the sale, as dishonest activation fees, and therefore void : Suntrust ( Truist ) disputes ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX charged XXXX XXXX - XXXX credit XXXX XXXX - XXXX credit XXXX - XXXX credit XXXX XXXX XXXX total owed Please help me restore my number, and retrieve my refund from XXXX! Thank you in advance for any help you may offer. Sincerely, XXXX XXXX XXXX : Any Interested XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 321XX
Submitted Via: Web
Date Sent: 2021-12-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-28
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: After sending 2 complaints regarding BB & T/Truist account handling through the FDIC, regarding the improper financial management of my checking account along with the request of the return of overdraft fees and money 's owed due to fraudulent activity ; BB & T/Truist decided to retaliate against me again on XX/XX/2021 when finally crediting the {$0.00} and excessive fees ; by recalibrating my account debits/credits and assessing another {$36.00} overdraft hen the bank should have credited and refunded my account in time. I am asking for the retaliatory overdraft fee to be credited back to my account accordingly. Please see the attached picture documenting the financial institution 's retaliation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08016
Submitted Via: Web
Date Sent: 2021-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-28
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I have submitted multiple requests with TRUIST ( formerly BBT and Sun Trust ) to get a lien release on a property I am trying to sell and there exists a VERY old lien that was paid off in XXXX. The former lender was XXXX XXXX Bank which was acquired by BBT in XXXX or XXXX depending on the source. Myself and the title company for the buyers have submitted multiple requests by email with all the facts. We have made numerous phone calls only to be told that we need to submit another email. I finally spoke to a supervisor in the mortgage department who says he submitted an expedite request but my last communication with him indicated that the lien release department was not responding to him either. The first request was submitted by the title company on XXXX XX/XX/XXXX and I submitted a written request on XXXX XX/XX/XXXX. Their application process says 10 business days. We have far exceeded 10 business days. I continue to call as does the title company rep who submitted the first request. We have had to postpone 3 closings and the delays are costing me to extend the buyers loan lock.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 20171
Submitted Via: Web
Date Sent: 2021-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I bank with Suntrust ( Now Truist ) Bank In Florida. On XX/XX/2021 I received a phone call from employees ( XXXX girls which I will refrain from giving out there names because I have a XXXX ) at a branch in XXXX Tennessee and they asked me if I was just in the branch. I responded back with " no, I am currently in Florida and live here ''. They then frantically said " We'll call you right back!! ". Something did not feel right so I logged into my online banking and noticed {$9500.00} cash withdrawal done from my checking account and a pending wire transfer for {$82000.00} from my savings account. I immediately called that branch back after hearing nothing back and I got a teller who proceeded to tell me " The girls are working on it '', I AGAIN never heard back from them. I went to my local branch in XXXX XXXX XXXX. Florida and a wonderful banker who has been the most help in all of this named XXXX XXXX who immediately froze my accounts. She spent hours with me opening new accounts, calling the fraud dept, and even personally writing a " check list '' of things to do to avoid future fraud. The SunTrust XXXX dept who was supposed to call me in 3 days per policy did not call until about XXXX WEEKS later but XXXX called me. I then was told from the SunTrust XXXX XXXX that I was able to get my {$9500.00} back but that unless XXXX Bank ( where the funds were wired to ) was able to get the money I was basically out my $ XXXX. At this point I was very irate and thankful that I have a daughter in banking who told me this can not be the case and that I am protected by XXXX XXXX and that I will get my money back. It is now XX/XX/XXXX and I have not heard XXXX word from SunTrust XXXX XXXX, I do not have XXXX XXXX of my money back and I am just beyond words. I have banked with SunTrust for over 30 years and the employee negligence that has happened, the horrible customer service from fraud and the lack of communication is beyond me. What if I was purchasing a home the next day and now I was out those funds? I have refrained from filing this report in hopes I would of heard something by now, but this is past that, I don't want to hear from anyone at this point, I NEED MY MONEY. I didn't get scammed personally and did these transactions myself but this was employees who did not do their jobs properly. The XXXX red flag was the {$9500.00} cash withdrawal which is right under the CTR limits, some banks have there bankers check off on {$2000.00} or more in cash withdrawal yet XXXX raised no red flags to these employees. The best one yet is the fake drivers license this fraudster made was a Tennessee state license and the # XXXX did not even match my driver 's license # which I know is probably on my profile. The signatures do not even match. Nothing!. But the fraudster knew she had them so she then proceeded to do the wire which both girls signed off on. I know they have to go through much training to avoid this from happening so this again is beyond me. Suntrust, I need my money back, for my family and because its my hard earned money. CFPB Please help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34683
Submitted Via: Web
Date Sent: 2021-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-28
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: vehicle was purchased in XX/XX/2014. XXXX years of payments and the balance has not been reduced at all. Beginning balance was XXXX balance as of today XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2021-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-27
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have several accounts on my credit reports that continue to show inaccurate information and the companies have yet to rectify this situation even though they provided letters to me that state that they are reporting wrong info. They have failed to update the credit bureaus with the correct info and now my credit has been severely affected. I am attaching the letters sent to me by these companies as proof of their wrongful reporting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10469
Submitted Via: Web
Date Sent: 2022-01-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I received a notice that my account had been temporarily locked and is under review. I received this letter by mail on XX/XX/2021. With this notice came the inability to access my account online, pay bills, or access the account at a branch location ( this includes the ability to withdraw or deposit funds ). I called the fraud division to try to help answer any questions and even went into multiple branches to aid the process. All personal from the company informed me that there was no information they could give me, no time frame, and no one to talk to about the issue. This is still ongoing and it has been 40 days as of XX/XX/2021. I have no way to pay my bills, access my funds, and I can not get somebody to explain to me what is going on.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30350
Submitted Via: Web
Date Sent: 2021-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A