Date Received: 2022-03-31
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Truist has not enabled the ability to do external transfers to non-Truist bank accounts. I have called Truist multiple times and already set up and validated the accounts in their system. But, the web and mobile applications will not allow transfers. This used to work fine at Suntrust. Truist told me it is a known glitch, but has not resolved. I can not imagine how many customers are negatively impacted by this Truist failure to deliver.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33707
Submitted Via: Web
Date Sent: 2022-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-01
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Truist offered a {$500.00} bonus to open a checking account with direct deposits. I met the requirements but the offers page says " The participating checking account was closed before qualifications were met. '' My account is still open and I can log in and see my deposits. What's wrong with their technology?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75007
Submitted Via: Web
Date Sent: 2022-04-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-31
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: For greater than 25 years I had been a customer of BB & T. Last year, BB & T became Truist. Then the problems with logging on via computer and making mobile deposits. And, Truist, without any fanfare or warning, decided to not offer any senior checking accounts. Nothing. Then. When Truist took over, it became increasingly difficult to sign in ( i.e., user name and passcodes not long worked even though when the changeover occurred, I changed password as instructued ). I regularly make 3 to 4 mobile deposits per month and check my balance via computer. As I mentioned, I'd been a BB & T customer for 25 years using the same computer device for 10+ years and the same phone number for 15+ years. Now, nothing is recognized. Because I was unable to make a mobile deposit yesterday, I had to take 3 busses and travel to a TruisXXXX bank in XXXX XXXX to make a deposit. I do not drive. I am XXXX XXXX XXXX, etc., etc. CFPB should " over '' regulate this arrogant and incompetent bank. I'm just a little old lady and even I can use a computer and a phone. Truist is a multi-million/billion dollar entity and one would think they'd get thir IT system on track.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20011
Submitted Via: Web
Date Sent: 2022-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-31
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: In XXXX of XXXX I switched phone companies because I was continuing to have issues w the billing. I closed the account but found out 2 months later that the employee there was issuing phones on closed accounts and before you know it you have a XXXX bill for a phone you dont have. Then 6 months later I find out that there is a loan out for a mower that a business a city away leased allegedly to me. I go to the business and speak w the owner who says someone who looks like me but def not me came in with a man that was not my fianc this person was over XXXX '' taller and long hair they proceeded to issue this loan with out the physical ID present they " used a copy ''. I never once received a call to clear the fraud alert on my credit as there has been an extended freeze added in XXXX as this has unfortunately has happened in the past. I requested 3 times in writing for Truist bank to turn over any and all documents related to this debt so that I may continue to pursue legal action which they failed to do so. They reported this account for months causing me to loose the funding for my home and now my children and I are displaced. The company failed to send any of the documentation requested and violated my right to even attempt to resolve the debt. This company should be held accountable for not following guidelines to resolve debt and issuing lines of credit/loans without completing Due diligence
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33610
Submitted Via: Web
Date Sent: 2022-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-30
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Twice since XXXX, I have been defrauded as a Truist Banking Customer. My checking account has been completely wiped out since the merge or bank change. It was formerly BB & T/SunTrust. I never had these issues with BB & T.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76001
Submitted Via: Web
Date Sent: 2022-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-30
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I leased a XXXX XXXX in XX/XX/XXXX. At the end of the lease term, I secured an auto loan from BB & T to pay off the lease on XX/XX/XXXX and the lease was paid off ( XXXX XXXX ). However, the title from XXXX was sent to BB & T and was lost. I paid off the BB & T auto loan in XX/XX/XXXX. The BB & T lien was never recorded nor was the XXXX XXXX XXXX located. Over the past 27 months, I have struggled to get clear title and it finally was received last week. It cost me {$560.00} ( Ex A & B ). Thank you for sending me a refund of the out-of-pocket cost in your check for {$560.00} promptly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2022-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have reported this company twice already. They refuse or are unable to update my tax documents that I need to file THIS YEARS taxes. It is urgent at this point. I have provided all the required information to prove that their outstanding mortgage principal on 2021 IRS Substitute Form 1098 is incorrect based on their own system 's information. It is amazing that this issue has not been fixed and getting in touch with customer service has gotten me nowhere. We are nearing the end of tax season.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 374XX
Submitted Via: Web
Date Sent: 2022-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Hi, I have been in contact with Truist for the last two weeks trying to access my online banking in order to make changes to my mortgage payment and access needed documents to file my tax return. I have spent over 16 hours on the phone with Truist and they are unable to grant me access to online banking and can not make the changes to my mortgage payment, which benefits them. I would like to increase my principle payment. I have asked to speak managers each time and have been disconnected when I ask to do this. I am beyond frustrated and I think it is criminal they are denying me the ability to increase my principal payment on my loan. Cheers, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-30
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: My Complaint is against XXXX XXXX going into my account and taking more that what I authorized them to take. I call them an address them will not give my money back said go to your bank. Very Rude and Unprofessional took my money when I am not working and had other bills coming out of my ACCOUNT
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33470
Submitted Via: Web
Date Sent: 2022-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-30
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I have banked with Suntrust Bank for years and have always had the free checking and savings account. Now Suntrust and BB & T Bank have merged and has now become Truist. So now my checking and savings account has transitioned over Truist accounts. I see that my savings account was transitioned over to some type of money market savings and I was charged a {$7.00} maintenance fee XXXX XXXX. I didnt get any notifications of these charges or fees nor did I even agree to this type of account. I dont want any account that I got to pay {$7.00} a month for. I called customer service on XXXX XXXX and ask about this account, the charges, a refund for the {$7.00} etc. All they did was transfer me to department after department with no help of concern. And to add insult to injury XXXX of the customer service representatives had the nerve to tell me in order to avoid being charged another {$7.00} that I would have to deposit {$1000.00} into that account, after I had already stated that I was on a fixed income and that I didnt sign up for this money money account with this maintenance fee.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 302XX
Submitted Via: Web
Date Sent: 2022-03-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A