Date Received: 2022-03-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My name is XXXX XXXX i have a suntrust/Truist my account had been locked a year it's been closed open closed open to locked for withdraw i have did everything i was suppose to do and is still locked i have XXXX dollars in my account i want to be able to access my account since the merge to Truist bank i have not recieved my card and not been able to access my account online
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 376XX
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Truist bank never sent me a debit card, for starters. The wait time on the phone is upwards of two hours and then you get hung up on. I deposited a check last week and it has yet to show up in my account, so basically they have stolen my money. They will not respond to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27603
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: On XX/XX/XXXX, I received a letter/statement from Truist Bank , alleging it was servicing an account of which I have no knowledge of, attempting to collect an " Overdrawn Balance '' of {$110.00}. The account number referenced in the letter from Truist Bank is # XXXX. Truist Bank apparently operates out of XXXXXXXX XXXX XXXX. I am a resident of the state of XXXX and have never lived in, banked in, or contracted with any company for credit or services within the state of XXXX XXXX. An attempt was made to steal my identity, along with my wife 's identity, in XXXX, involving BB & T Banking. In that matter, the XXXX XXXX, XXXX Sheriff 's Department made an incident report, and that bank closed XXXX ( XXXX ) accounts that were fraudulently opened under our names thru Internet Banking services BB & T provides.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 471XX
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: My previous case ( XXXX ) with suntrust/truist was closed and somewhat resolved. I was notified that check # XXXX was sent to my previous address, but I never received the check as that address on file was incorrect. Truist representatives are still no help in trying to get another check issued for {$340.00} to my correct address which is XXXX XXXX XXXX. If possible I would like for another check to be issued as I never received the first one. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28278
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My Suntrust Truist checking account has been blocked since XX/XX/22. I have no access to the funds in that account since that date. My pay direct deposit of XXXX from my employer XXXX was deposited on XX/XX/22. My account was positive ( not overdrawn ) at the time of that payroll direct deposit. I cant access that account. I can not withdraw or move funds, and my access to online/mobile banking is locked/blocked. I have had no access to {$1700.00} of my money ( from my pay ) for XXXX weeks! On XX/XX/XXXX, I visited the Truist Branch ( old XXXX XXXX XXXX branch ) in XXXX XXXX, FL ( XXXX XXXX XXXX XXXX XXXX FL XXXX ). Branch XXXX XXXX XXXX ( Phone : ( XXXX ) XXXX ) said there was a fraud investigation on my account and they could do nothing. She stated the investigation could last over 30 days, and that they ( Truist ) would determine if they wanted to keep me as a client or not. She gave me the number for the fraud department to call ( XXXX ) but I cant get through and I am not getting any call backs that I requested. I have called every day since XX/XX/22. In the past XXXX weeks, average wait time is over XXXX hours, and each time I get cut off. I have received no letters at all from Suntrust or Truist about an investigation, or time line of it. According to the Truist telephone banking information, my checking account is still open and has {$1700.00} in it, but I can not access it. I want to close my account, and take that money ( XXXX weeks pay from my employer ) to my new checking account at XXXX XXXX bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34787
Submitted Via: Web
Date Sent: 2022-04-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: No
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Addition to complaint XXXX On XX/XX/XXXX, I transferred {$99000.00} to my Truist Bank Mortgage from my Truist Bank Checking . Additionally, I transferred {$12000.00} from the same checking account to my mortgage. Per multiple chats, it appears that Truist Bank is sending me a check via UPS for the {$99000.00} rather than applying it to my mortgage. This violation of the mortgage contract is the absolute opposite of the normal borrower default of the contract. In this case, it is the lender that has defaulted on the contract. There is NO PREPAYMENT PENALTY on this loan and my payment should have been accepted. As it was not, Truist bank is in default of our mortgage agreement. Why did Truist accept a {$12000.00} payment and not a {$99000.00} payment? Both were valid transfers and from an approved source ( Truist Checking account ) ( Follow-up on the prior message : XXXX in the XXXX XXXX XXXX XXXX SC XXXX has not followed up as stated in our XX/XX/XXXX conversation. ) Again, Truist has violated the terms of the mortgage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29615
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check to my Truists checking account I received from my attorney on XX/XX/XXXX. The next day XX/XX/XXXX I signed onto my Truist Bank checking account to see if the check was cleared. The entire check I deposited {$4700.00} was made available. When I was satisfied the funds were available I made a transfer of {$500.00} to another financial institution account I have. The following day XX/XX/XXXX I tried to sign into my account and it would not recognize my login username and password. Immediately I was concerned my account might have been compromised so I called the Truist bank helpline. After being on hold for an hour I decided to drive to a Truist local branch. When I spoke to the branch employee she could not give me any information except my account is in the process of being closed and she did not know why. So she also called the Truist helpline and after she was on hold for XXXX minutes told me she can not stay on hold any further because she has appointments she needed to attend to. So I left the branch still on hold from the initial call I made, now it was XXXX hour and XXXX minutes and finally I had a customer service agent. He then directed me to the check fraud department. When I finally talked to them they said they were investigating the check I deposited. I asked why they are not letting me have access to my account and she told me it will be closed and I won't have access to it. I then called my attorney who issued the check to me and they told me they did get a call from a Truist representative on XX/XX/XXXX to confirm the check was issued to me. and my attorney confirmed to them the check was made to me. When I explained to my attorney what was happening my attorney checked their bank account and confirmed the funds were taken out of their account in the amount the check was written. My attorney then called the Truist rep and asked her to call back and the Truist XXXX never called my attorney back. I then called Truist back and after being on hold for more than an hour I spoke to a Truist bank rep and they told me they will make calls to see why this was happening to my account. After a while the Truist rep just hung up on me. They never called me back or emailed me to try to explain the situation. So the next day ( XX/XX/XXXX ) I called Truist again and the same exact results I had, I was on hold for long periods of time and finally talking to a rep they hung up on me and never followed up with XXXX XX/XX/XXXX I went into my other account where I transferred the {$500.00} dollars to and that money was taken back from Truist bank. I called Truist again on XX/XX/XXXX check fraud division and asked when will I have access to my accounts and money. She told me they will start the investigation on XX/XX/XXXX which is a lie since they have already called the check issuer on XX/XX/XXXX and the check was cleared out of the issuers bank account since XX/XX/XXXX. I asked her how long will it take for the investigation, she said it could take a few days or a few weeks, she said she really cant say. When I spoke to the check fraud division on XX/XX/XXXX she told me the investigation shouldnt take more than XXXX days and started on XX/XX/XXXX. I can not get any straight forward response from Truist bank, I have been trying to access my money and no one from Truist is helping me and basically are not giving me access to my money or accounts. I called this morning ( XX/XX/XXXX ) Truist fraud division and was on hold for XXXX hour and XXXX minutes and they hung up on me again. I can not get any answers from anyone from Truist, now I cant even connect with them. I am in dire need of my money. Can you PLEASE HELP ME?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Lost or stolen money order
Subissue:
Consumer Complaint: There was I believe 2 separate checks that were deposited to my truist account. They put an immediate hold on the both of them. With no offer to release any funds. They put my account on freeze without any notification. I had to call and wait 47 minutes to speak to anyone and still no answers as to why I'm not able to access any funds. After a few days. I contacted the direct branch were I live. And the representative told me that the fraud department has my account on hold and there isn't anything she can do to help. The funds that were sent to me were from a client that I worked for, for over 2 weeks. I haven't been able to get any money or even log into my account. I received 2 letters yesterday stating that the funds were on hold only because my account is new. And it went on to say that the funds would be available on the 30th of this month. I called to ask about the letter and now there saying my account is closed so Im not sure we're the money is supposed to get released to. This is frustrating and leaving me feeling helpless. I am in NEED of money to keep my business running. Please look into this issue for me I've tried every customer service number I could find. And I wish I would of read the XXXX reviews before I opened up an account with this Branch. Please and thank you for your time and consideration.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: We sent a payment via XXXX through Truist on XX/XX/11 in the amount of {$85.00}. It has been debited through our account but the receiver of the payment has not been paid. We have called Truist XXXX times in the last 30 days, but they have been unable to help us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28270
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: The Truist merger caused a savings account that I am custodian on to become inaccessible to me. After trying to get it fixed for several weeks I went into the bank to close the account. Their system was down and they could not complete the transaction. I left after an hour of waiting and asked them to let me know when it was completed. It has been a week and no one will respond to my phone calls, the account is still not accessible or closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 229XX
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A