Date Received: 2022-04-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: A follow up to a Closed Complaint XXXX We requested copies of 4 checks drawn on a closed HELOC Access 3 account # XXXX Name on Account XXXX XXXX XXXX XXXX XX/XX/XXXX Truist did mail us copies of 4 checks, but two were not the checks we requested, and we still need the other 2. The person who signed the letter directed us to our local branch if we need more help. We have already been there twice and they are unable to help us. They did not leave a phone number or any way to contact them directly. I'm not willing to spend multiple hours on the phone again over this. Cleared date Check # Amount XX/XX/XXXX XXXX {$11000.00} XX/XX/XXXX XXXX {$4100.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33572
Submitted Via: Web
Date Sent: 2022-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022 I expected a direct deposit in my business checking account of {$3800.00}. Last month there was no problem with the direct deposit. I called the bank and was told there was no pending deposits, check with the sender. I got confirmation from the XXXX bank the deposit cleared their bank. Called Truist back and was told to keeping checking online because they dont show a pending deposit. It is now XX/XX/2022 and no deposit showing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28214
Submitted Via: Web
Date Sent: 2022-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-01
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: There were XXXX $ in fraudulent XXXX XXXX charges that went through in California when I live in NC. The bank denied my fraud claim And blamed it on XXXX while also repeatedly hanging up on me and being rude. The bank has stolen XXXX $ from me and is negligent in there business operations.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28078
Submitted Via: Web
Date Sent: 2022-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-01
Issue: Lost or stolen check
Subissue:
Consumer Complaint: XXXX XXXX XXXX2022 the amount was XXXX Truist Bank XXXX XXXX XXXX nc my tax refund was sent to this bank which was confirmed by the irs .I dont bank with them but my tax Preparer does.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28216
Submitted Via: Web
Date Sent: 2022-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received an escrow letter from Truist Bank Mortgage regarding an escrow shortage but no information as to how I can pay the escrow shortage in full if I choose. I have been trying to contact Truist by phone for 5 days now and I am put on indefinite hold for mortgage, tech support, corporate office no matter what number is called. They do not give opportunity for a call back. EMAILS REGARDING ESCROW ARE FROM DO NOT ARE FROM REPLY ACCOUNT. I need help reaching Truist Bank Mortgage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80013
Submitted Via: Web
Date Sent: 2022-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-01
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Truist bank has pulled my credit multiple times without my consent and This is the individual that I would like to formally file a complaint against : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I Direct To Consumer | XXXX # XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX, NC XXXX Email : XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38401
Submitted Via: Web
Date Sent: 2022-04-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: No
Consumer Disputed: N/A
Date Received: 2022-04-01
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Recently, I, XXXX XXXX was denied an extension of credit by Truist. On XX/XX/2022, I applied for Truist XXXX XXXX Credit Card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75039
Submitted Via: Web
Date Sent: 2022-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-31
Issue: Managing the loan or lease
Subissue: Loan sold or transferred to another company
Consumer Complaint: BB & T, now Truist bank, has financed a loan for a vehicle in which has been deemed a total loss. The insurance company and I have been trying to obtain a guarantee of title to settle this claim, payoff the debt, and allow me the freedom to obtain another vehicle. This has been ongoing since XX/XX/2022. Neither of us have been successful. All of our phone calls, after extended holding periods of over 45 minutes, are unanswered, transfered, or disconnected. The insurance company and I have sent emails and fax as well as left multiple voicemails about this subject and all have been followed by no returned communication. It is now XX/XX/2022 and we have not had 1 form of communication. I also went into the XXXX XXXX branch in person and sat with a banker for 45 minutes as he was on hold with their internal services number. He was unsuccessful as well. I need this matter resolved as soon as possible.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 316XX
Submitted Via: Web
Date Sent: 2022-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-31
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: My mortgage was transferred ( or sold ) to Truist Mortgage in XXXX of XXXX.I have made all of the required payments on time however, Truist persists in erroneously showing that my XXXXXX/XX/201 payment was delinquent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20817
Submitted Via: Web
Date Sent: 2022-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-31
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: i received a call from the caller ID phished number for my bank Truist on XXXX. They told me there was unauthorized attempt through my XXXX attached account for {$1000.00} and {$2000.00}. They asked for the last XXXX of my social and had my text them my login information. I spoke with my banking institution later and they told me there was no fraud attempts and that they were not going to monitor anything further
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 229XX
Submitted Via: Web
Date Sent: 2022-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A