Date Received: 2022-06-23
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I opened a credit card with Suntrust in XX/XX/XXXX. After a couple of years I was no longer able to log into my credit card account online, and I had to stop using the credit card as a result. During this time- Suntrust merged with another bank and beca me Truist- and since then, I have never been able to get back into my account online. I have made several attempts over the past 3 years to speak to someone at Truist to help get me access to my account- they either drop the call ( after talking to them for 30 minutes, then them telling me I am in the wrong department, they will transfer me - then the call drops ), or I can not get an actual person to help. I need all of my statements from this credit card for a legal case and I needed them a long time ago, yet I have been unable to get anyone to assist me with this from Truist. Today I called again, and on the 4th call I got through to the correct department. Truist does not have my current address and their system was not accepting any update of my address today, according to the representative I was speaking to named XXXX, therefore he was not able to give me access to my statements- or send me my statements. I am repeatedly told by Truist employees when I am able to speak to them that I should go into a branch to get this sorted out - but a. I live in California and there are no Truist banks in California and b. I have never had a bank account with Truist or Suntrust - just this one credit card that I deeply regret getting. I need my credit card statements asap -dated XX/XX/XXXX to current day ( XX/XX/XXXX ) I am legally entitled to these statements and I have repeatedly made attempts to contact Truist and get them from Truist but can not get anyone to do this. Please assist me in getting my credit card statements. This is the worst experience I have ever had with a credit card and I can not state how much I regret getting a credit card with this company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90065
Submitted Via: Web
Date Sent: 2022-06-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: No
Consumer Disputed: N/A
Date Received: 2022-06-23
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Greetings Because I lost my debit card, I decided to apply for a credit card through Truist Bank. I have been banking with this organization for over 40 years. ( Formerly BB & T ). I received a notice via email that I was denied the credit card. I have also received written correspondence which was supposed to inform me of the reasons for denial. I have received this correspondence yesterday, XX/XX/2022. My credit score is XXXX via XXXX and XXXX via XXXX. I have spoken with the bank, I have spoken with consumer credit card division at Truist. No one can tell me why my request has been denied. The only " credit '' we have is a jointly held mortgage. I receive social security, have a retirement account that has not been tapped, and a sizable savings account with Truist. I suspect that this is ageism. I am not at all happy. I honestly do not need the credit card, but am offended at the denial after many years of diligent monitoring of my credit and years of keeping close track of payments. I feel for the people who do not have such high credit scores and the difficulty they must have obtaining credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27609
Submitted Via: Web
Date Sent: 2022-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: My account closed, with an amount of XXXX in It, and i went to the branch and they told me my account wasnt in the system any more and to contact XXXX the XXXX, Ive called them and they said they should not receive calls from the customers and i had my report mailed to me, .when It was mailed to me i took It back to branch and they told me the same thing as they said the first time then i contacted fraud department, enterprise frauds department, credit card department XXXX and they all kept referring me back and forwards, and i was in the line explain my problem over and over and all i was tryna do was withdraw my remaining balance of XXXX from a branch or get my remaining balance mailed to me in mail to my address .. nobody was able to Help and my remaining funds that i put in this account myself which is MY MONEY, is now in a closed /locked account and i cant acces my funds, ,and no one on the truist team can either and Im in need of my funds immediately, if you can help please,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: Description of Scamming Incident : On XX/XX/XXXX at XXXX XXXX, I, XXXX XXXX, received a phone call from Phone Number XXXX. Upon pickup an automated message was played stating that it was a phone call from Florida XXXX XXXX, my, XXXX XXXX, Utility company and that my electricity was schedule to be disconnected at XXXX XXXX due to non-payment on account. The automated message then gave me an option to press a button ( I believe the # 1 ) to speak to an agent in the financial department to avoid disconnection. Charge I of {$490.00} : I was then transferred to a person, alleging to be an authorized agent, who stated that my account was delinquent in the amount of {$490.00} and had to be paid and processes today, before the scheduled XXXX disconnect time, to avoid disconnection of my power. Since the call was a bit unusual, I asked for the Caller 1 to confirm my account number. The Caller 1 said he could not pull up my full account information because of a block in the system associated resulting from my non-payment. He then said he could see my meter number and proceeded to read off a meter number. I was not at my home at the time to verify and proceeded with the conversation. I told the Caller 1 that I wished to pay to avoid the disconnection and informed him I would pay via my typical means, through the online portal. He informed me that such a payment would not process for two-three days, which would be too late to avoid disconnection. He then further suggested that my two options were to pay in person at the Florida XXXX XXXX headquarters on XXXX XXXX in XXXX XXXX or pay through the XXXX banking application. I informed him that I would like to pay in person at my local branch in XXXX, but he informed me they only took drop off payments and did not have cashier personnel located at the XXXX office. I then drove to the XXXX office, while on the phone with the Caller 1, and verified that this appeared to be the case ; that the XXXX office did not appear to have cashier personnel available. I further verified that the XXXX XXXX XXXX was indeed on XXXX XXXX in XXXX XXXX and looked at my latest billing account from Florida XXXX XXXX. This level of accuracy regarding Florida XXXX XXXX operations, along with the previous meter number provided, along with the information I was able to, hurriedly, gleam and collaborate from my Florida XXXX XXXX and bank accounts influenced me to move forward with the transaction. Considering I leave an hour or more from this location, I informed the Caller 1 that I would need to pay through XXXX. The Caller 1 then proceeded to provide me with instructions on how to pay through XXXX. He asked for my bank name ( SunTrust/Truist ) and then provided detailed instruction on how to use the baking application to submit the XXXX transfer XXXX He instructed me to open the banking application, select the transfer/pay menu option, then select the Send money with XXXX then select the Send Money option, then the Add New Recipient option, then to type in my name into the first and last name field options, then to select the Add Mobile Number Option and ad the number XXXX, then to enter the delinquent amount owed of {$490.00}, then to confirm the purchase. He then stated I would get confirmation that this was sent to an account enrolled with XXXX. I received the confirmation and notified the Caller 1. Caller 1 then asked that I screenshot the confirmation and text to phone number XXXX. I followed these instructions and Caller 1 confirmed receiving my payment. Charge II of {$990.00} : Upon receipt of the {$490.00} payment Caller 1 informed me that the next step to keep my power from being cut off at XXXX was to pay a security deposit of {$990.00}. He informed me that I should have received a memorandum from Florida XXXX XXXX outlining this requirement, as it had been newly implemented due to increased late/no-payments occurring associated with COVID-19 epidemic. He informed me that this payment would need to be made with the Disconnections Department and transferred me to Caller 2. Caller 2 then re-explained the charge to me at which point I, XXXX XXXX, began to contest the charge, stating that it was unfair practice, considering I have historically made on-time payments, and since my latest billing statement indicated my bill was due on XX/XX/XXXX, which would mislead to believe my power was in danger of being shut off. Caller 2, who identified himself as XXXX, empathized with this miss-communication and, considering these circumstances, suggested that I send the {$990.00} to avoid the disconnection scheduled for XXXX and said that the {$990.00} could be refunded tomorrow ( XX/XX/XXXX ) if I setup automatic payment moving forward. Based on this false information, I agreed to transfer the {$990.00}, following the same instruction as in Charge 1 ; including XXXX instructions and texting confirmation. Caller 2 then asked that I text him my latest bill from Florida XXXX XXXX showing my bill due date, stating that all correspondence from Florida XXXX XXXX should have a cutoff date listed on them in pending disconnect situations. Upon receipt of my billing statement, Caller 2 remarked that he did not see a cutoff date listed and that something seemed weird with my account ; in addition, I commented that I found receipt of payment for months that were alleged to be late by Caller I. Caller 2 then asked me to pause while he investigated the situation. After several minutes of waiting, he said he was able to recognize a billing error on there end and said he would work with me to have all of my money refunded. Charge III of {$490.00}. Caller 2 from the Disconnection Department then transferred me back to Caller 1 from the Finance Department to execute a refund of my money ; for Charges I and II. Caller 1 instructed me that they would be refunded separately. He then asked me to follow the same XXXX instructions ( previously provided in Charge I ), except to put the word Refund Dept in the name field and the code XXXX in the memo field, and enter in the amount of Charge II first ; the {$990.00} amount. I attempted this and was not allowed to make the transaction as the XXXX application notified that I had exceeded my daily limit of transfer. He then suggested that we begin by refunding the Charge I, in the amount of {$490.00}, to free up room in my XXXX transfer allowability. I followed the instructions, indicating refund department and code provided, and submitted through XXXX. He confirmed receipt and then suggested we move on to refunding Charge II, however, in the meantime I was able to pull up Florida XXXX XXXX website, where I learned that what I was experiencing was a common scam. The website further instructed customers to ask four questions of callers that all Florida XXXX XXXX agents should always be able to answer. I informed Caller 1 of what I had read and asked him these four questions. He continued to state that my account was locked and he could not provide this information but proceed to provide me alternative information. I responded to this by stating I would not proceed with this phone call if he could not answer these questions, upon which Caller 1 hung up the phone. Immediate Follow-up Action : After Caller 1 and I, XXXX XXXX XXXX came to the realization that I had been a victim of a scam, I called the Truist customer service number to notify them of the activity. I was informed by the Truist representative that the charges were pending and was instructed to wait until the charges posted to file a claim with the Truist fraud department. Not fully satisfied with the response and wanting to speak with someone in person, I proceeded to the local Truist branch in XXXX, FL, at approximately XXXX, roughly 30 minutes following the conclusion of the scam phone call and 45 minutes before the XXXX Truist branch was scheduled to close, at XXXX XXXX XXXX XXXX ). At the time of arrival to the XXXX branch the scam charges were still pending to my account. Upon arrival to the XXXX branch, I spoke to a banker ( last name XXXX ) and explained my situation. I informed her that the charges were still pending, and asked if I could close my account, open a new account, and move my available balance into that account and somehow avoid the pending charges. XXXX XXXX informed me this was not possible and, similarly to the customer service represented, indicated all I could do was wait for the charges to post and then file a claim with the Truist Fraud Department. While talking to XXXX XXXX, my wife, XXXX XXXX, located a posting on the Truist websites Understanding Fees link, under Stop Payment Fee section, that states If you need to stop a transaction before its complete, like a check youve written, a pending ACH transaction, or even a XXXX transfer, a {$35.00} fee will be issued. When brought to XXXX XXXX attention, she indicated that she was not familiar with the option to stop a XXXX transfer that was in pending status. XXXX XXXX then called banker support and spoke with a XXXX specialist regarding this option, who, upon best understanding, indicated they were unfamiliar with such and option. It should also be noted that XXXX XXXX had poor connection with the XXXX representative, who continuously said she could not here XXXX XXXX, despite XXXX XXXX noting that this was XXXX, that she had not experience any disruptions in communications with any other support services that day. XXXX XXXX then stated there was nothing that could be done or, if so, she did not know how to execute the stop payment. I then asked XXXX XXXX if I could, for security concerns, close my account and reopen a new one, keeping funds for the pending charges in my existing account. XXXX XXXX said I would need to make an appointment for the next day ( XX/XX/XXXX ) to do this. Aggravated by the inconsistent information between the website and the banker, I frustratedly, but without insult or slander, stated that I would like to close my account. XXXX XXXX, responding to my frustration, stating ( with a rude tone ) that I would need to come back tomorrow to do that as well, stating that it was XXXX and she needed to pickup her daughter. XXXX XXXX made no attempt to find another associate to assist me even though other associates were present and other customers were still in the lobby. While I was conversing with XXXX XXXX, my wife, XXXX XXXX, who is listed on my account, called Truist customer service regarding the stop payment options listed on the Truist website. On her first call attempt, my wife, XXXX XXXX, was connected to a representative who her on hold and then hung-up the call. My wife proceeded to call back, was connected to a representative, and was subsequently transferred to 5 different representatives ; none of which were familiar with the stop payment option and were unable to provide any assistance. The last phone transfer was to the XXXX department, who referred my wife to the fraud department, which at this point was closed for business. This, in-turn, left us with no options, but to wait until the next day ( XX/XX/XXXX ) to address, when the charges would be already posted to my account. Subsequent Follow-up Action After being unsuccessful in stopping the pending payment, once the payment posted to my account the next day ( XX/XX/XXXX ), I reached out to the Truist fraud department and filed a claim. I was asked to complete the Truist ATM/Check Card/Electronic Check/Error Resolution form and to file a police report, both of which I completed and returned to Truist via email that same data. The police report is registered with the XXXX XXXX XXXX XXXX in XXXX, Fl. The assigned officer is XXXX XXXX XXXX. The report number is XXXX. After analyzing my claim, Truist responded in a letter dated XX/XX/XXXX stating that my claim had been reviewed and, in that letter, an opinion was rendered that no error occurred and, as a result not funds, would be deposited into my account with the basis provided that the fund transfer was authorized. I contested this claim based on my interpretation of the definition of an unauthorized payment according to Regulation E, considering the fraudulent access to my phone number, fraudulent access to my utility information, and the misrepresentation of the caller ( scammer ). Truist claimed to do a second-level review based on my contesting and arrived at the same conclusion ... that the payment was considered authorized. Truist did inform me that they were able to recoup {$660.00} ( of the {$1900.00} claimed ) from the financial institution to which the money was wired, but informed me I they would not recoup the additional {$1300.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 324XX
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I disputed a charge in the fall of XXXX and the bank denied my dispute because they said they had requested more information form me. However, I never received any request from the bank. During discussions to reopen the dispute, it was found that they already had the information they needed in internal bank emails that i sent when the dispute was initiated. Since then, the bank has denied the dispute for different reasons depending on I speak to. The dispute is 100 % valid and I have provided backup. It appears the bank dropped the ball on the dispute and refuses to handle it properly because they most likely can not go back to the merchant any longer. Incidentally, the merchant was deceptive in their response and when pointe out to the bank, the bank ignored something that was very easy to prove. Recently when I told the bank I would take the dispute to the CFPB, I was called by a branch manager whop said the bank wanted to make things right and she claimed to reopen the dispute. When after three weeks I enquired as to the status, i was told via email that they found against me again because the dispute was an insurance issue ( a new excuse as to not find in my favor ). I would like the CFPB to open an investigation into Truist Bank and their practices. since the merger between BBT and Sun Trust, this organization has been in a shambles. Customer service is awful- when you can get someone on the phone. My name is XXXX XXXX the last XXXX of the account is XXXX Dispute amount is {$10000.00} The Merchant was XXXX XXXX XXXX Date of Dispute was XX/XX/2021 In the response form the merchant, they say they paid me for the damages ( which validates the dispute because they admit something was wrong with the charge ) however, they have paid me nothing. The bank should ask for proof of the payment that never happened. It should be noted that I have three more complaints to file against Truist and I will be submitting those tomorrow. This bank needs to be investigated. The merger excuse is old- they have consumers to take care of!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33437
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I closed my constant credit line in late 2021 The account is still showing open. I have tried calling but have been unable to reach a resource who can help. Hold times are 30+ minutes. Ive tried going in the XXXX office and they tell me the account is closed and there is no further action needed. However my most recent credit report still shows it as open.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30720
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: BBT sold to Truist. BBT throughout the process was constantly sending information through email or letters saying BBT portal would not longer work, make final changes, etc. At some point I found it to be a good opportunity to switch my auto draft to come from a different bank to pay my mortgage with Truist. I said it up online, and then called in to quadruple check that everything was set up properly. It was confirmed over and over again that I properly set it up and dont have to worry about anything. Months later I get a letter in the mail saying that I defaulted on multiple mortgage payments. I was livid, called in to immediately pay for the missed mortgages and demand an explanation of how this error happened. They put me on hold many times, listened to the audios of my previous calls, looked into the notes, and confirmed without a doubt it was bank error and we will fix this error and fix everything with the credit bureaus to get my nearly flawless credit score back to where it was as a consequence of their admitted bank error. They said after my initial phone call quadruple checking everything was set up right, a rep put in the notes delete old auto draft. Days later, a different rep saw the note, and deleted the NEW auto draft I confirmed was set up properly, assuming it was the old one. The actual old one was already deleted, causing the confusion of the banks employee to delete the new auto draft without my knowledge. XXXX, and her supervisor admitted 100 % bank error, and assured me not to worry about the credit dispute as it will without a doubt be fixed due to the banks error. They Took full responsibility and said they were going to expedite this correction, to ignore any letters you may get in the mail saying the credit dispute was denied ( as it usually takes 30 days to correct ) because they will get it fixed without a doubt, because it was bank error. Sure enough, I call back in a week later to get an update on this problem being fixed. The new reps said they see a dispute was filed and it was immediately denied. I told them to send me the notes and the audio recordings of the previous conversation of them discovering and admitting 100 % fault. They told me absolutely not without a subpoena from the courts. Ive made multiple attempts to have XXXX and her supervisor to call me back with an explanation of why theyre covering up everything and arent responding to me. They refuse to call me back or give any explanation on the matter. This bank error caused my credit score to tank nearly 200 points, and single-handedly is responsible for a current real estate project I was in the process of closing on. I would rather not go the subpoena route and sue for further damages if they simply correct the issue that they said they would, and they already admitted was 100 % their fault. No matter who I call into its a different person, I have to re-explain the story, only for them to say credit dispute was submitted and immediately denied the next day. Money was never the issue, which is in part why I never noticed the withdrawals coming out. The only indication I got that I was late on my mortgage was a big envelope that came months later with no red letters, no urgency, that I happen to open for it to explain to me that Im multiple months late. Which I immediately paid in full within 10 minutes of opening the letter. With the absolute madness of these banks merging, the bombardment of emails and letters, I had complete peace of mind that everything was set up properly because of me quadruple checking my auto draft was set up, and being told I had nothing to worry about. Only for someone internally to delete it days later. They hold all the notes, all the audio recordings admitting to all of this, and refused to send me any of it or do anything they said they would do without a subpoena. After admitting fault and telling me they will get it fixed, they now are backtracking on everything and its impossible to get a hold of someone to solve the consequences of their bank error.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84045
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: WELL EVERY THAT WAS SAID TO ME FROM TRUIST, SAID NOTHING ABOUT WHERE MY PRINCIPAL PAYMENT HAVE BEEN GOING FROM XXXX TO THE PRESENT. I HAVE A CAR SINCE XXXX, AND ON THE LOAN STATEMENTS SHOW ME THAT I HAVE PAID {$3000.00} IN PRINCIPAL PAYMENTS OF THE LOAN. I JUST WANT TO SEE DOCUMENTS SAYING WHERE THE PRINCIPAL IS GOING. YOU WERE REAL FAST ABOUT SENDING ME A MODIFICATION,2 WEEKS AFTER I CAME OUT OF MY FORBEARANCE, AND GAVE ME 2 WEEKS TO SIGN IT FOR 30 MORE YEARS. THAT WAS A RED FLAG, 30 YEARS AND FOR {$240000.00} WITH NO PRINCIPAL EVER BEING PAID. IF I HAD GOT A MODIFICATION OF {$160000.00} AND THE VA ASSISTANCE WITH THE 1 % REFINANCING OF THE LATE PAYMENTS, I WOULD HAVE SIGNED THOSE DOCUMENTS CASED CLOSED. BUT YOU WANTED TO GIVE ME A LOAN TOWARDS THE LATE PAYMENTS WITH ALL OF THESE LATES, TAXES, AND CORPORATION FEES, FOR A BUSINESS VENTURE. THAT IS FOR YOUR RICH CLIENTS BUYING AND SELLING PROPERTY. AND WHEN MY LOAN WAS IN THE CRACKS OF YOUR SCAM YEAR BACK OF THE XXXX XXXX PAID OUT, IT SHOULD HAVE BEEN A TRUST FUND FOR YOUR CLIENT 'S LOANS THAT WERE IN THE MIX OF YOUR WRONGDOING AT THE TIME.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20747
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: So my truist checking acct was in the negative and they just kept charging me to were now I owe them XXXX. Im sorry but if my account was in the negative what makes you think charging me is going to make me be able to afford it better. A XXXX check was deposited in there and they happily took that which tells me its still not closed. I cant afford this right now at all and I was just trying to make my credit better. Im sorry but there should be a cap on how much they could charge in fees and at some point close the acct I havent used this acct in over 6 months but like I said when a check accidentally got direct deposited in there they quickly snapped that up. I literally live pay check to pay check Im not trying to screw anyone out of something there owed. If there is anyway you can help me please I would appreciate it Thank you XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 182XX
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Back on XXXX XXXX i received a text message from Suntrust Bank that i have deposited multiple checks using the mobile app on my checking account and that they were going to hold the checks until the following banking day which was monday. I received the text on sunday night. The following day i went to the local branch directly which is XXXX minutes from my home to report fraudulent activities on my account and that the checks deposited and all of the debit card transactions were not mine. The debit card used was for my daughter. i spoke to her and she informed me that she had lost the card and long time ago and was unaware of these charges The checks totaled at least XXXX dollars plus. The debit card was used multiple times by the same person. The bank used my Suntrust Credit Card as a line of credit and charged my XXXX over {$5000.00} plus now and expect me to pay the money back. I provided the bank with police report and they still charging me for fraud and accused me of benefiting from this fraud. This ABSURD. I requested for the bank to do their investigation by providing me with the IP address from the phone that was used to deposit these checks on my daughter 's name. The bank has refused. My lawyer sent letters requesting proof. They have refused. I have the local police department XXXX XXXX who is currently working on this case. He has video footage of a man using the card and the bank still want to charge me for fraud and now my personal credit card is charged, My name has been sent to all XXXX credit reports as delinquent. This situation has caused me XXXX XXXX and DISTRESS. I can not afford to hire a lawyer and this is the reason why I am asking for help with your agency. I have no where to. My credit is ruined and I can not apply for any loan where I am innocent. The bank also took the little bit of cash i had in my checking account as well to cover fraud charges. I am saddened by this accusation and specially i have nothing to do with the fraud charges. The bank is refusing to provide documents to where I am responsible. PLEASE HELP ME to solve this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28213
Submitted Via: Web
Date Sent: 2022-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A