Date Received: 2022-06-19
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: On XX/XX/22 at XXXX, I received an email congratulating me on opening a new checking account with Truist Bank but I never opened a checking account with this bank. I called the bank but their customer service line is down until Monday on XX/XX/22, which is a holiday. I wanted to get a head start on this report before someone spends money in my name and I an held responsible.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60637
Submitted Via: Web
Date Sent: 2022-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-18
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Closed all Truist accounts on XXXX XXXX. Checking, savings, & overdraft remain on my still available online account. On XX/XX/16 my closed checking account was charged XXXX for online banking services. This was paid for from my closed overdraft protection. I have not tried contacting the bank because of their poor customer service. Thanks for your help XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 296XX
Submitted Via: Web
Date Sent: 2022-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-18
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Since truist bought bb & t, I have been having nothing but problems with my account. Since XXXX I've been getting unnecessary overdraft fees. For one thing there website is not accurate because I can check now my balance and guarantee 2 hours later there is another balance. They claim they can only refund my account once every year. For example. I went to bed last night with XXXX for my balance and then woke up this morning to XXXX. They claim if it's not more than {$5.00} then you should not have any overdraft fees. Each time they have. In XXXX I was charged {$240.00} in fees and I'm already struggling and they don't care. Something needs to be done and looked into because apparently this is an ongoing thing with other customers if you read their reviews.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31907
Submitted Via: Web
Date Sent: 2022-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-17
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I was laid off from my job as a XXXX XXXX on XX/XX/XXXX. I was hit by a car on XX/XX/XXXX and then my father died XX/XX/XXXX. I had to take care of my fathers service and funeral and I was not eligible for XXXX or the XXXX XXXX XXXXXXXX offered at my office. I finally received a long awaited XXXX XXXX life insurance check and I deposited immediately to my Truist account and the put a 10 day hold on it. I was told by their check fraud department that if I went to my branch that the branch manager could remove the hold at their discretion when I went to the branch located at XXXX XXXX XXXX XXXX XXXX NC XXXX. The branch manager XXXX XXXX refused to release the funds to my account at her desecration. I told her my situation and the volatility with my XXXX XXXX XXXX and how they have been doing national lay offs for the last year and a half and that this has happened to my twice in a year and that is why my account has been a mess. I am living in a XXXX and now I will be XXXX because this woman has decided she will personally not release these funds to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28031
Submitted Via: Web
Date Sent: 2022-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-17
Issue: Getting the loan
Subissue:
Consumer Complaint: On XX/XX/2022, I spoke with a loan representative of Truist Bank about a home equity loan or a personal loan. She recommended that I fill out an application online at their affiliated company, " XXXX '', for comparable interest rates, easier qualification, and swift approval. on her recommendation, I did so. They advertise their rates " starting at '' 3.99 %, though I completely expected a higher rate than that. After inputting basic information about loan purpose ( home improvement ) amount requested ( {$25000.00} ) and payment term ( 180 months ), the website showed an interest rate of 6.49 % " with excellent credit ''. A small disclaimer noted " Exact rate within the range is determined by credit profile ''. I proceeded with the application. I had pulled my XXXX credit reports and they were all between XXXX and XXXX, a credit score that is considered " excellent '' or " perfect ''. I also accurately estimated my income at {$50000.00}, my home equity at $ XXXX, and my liquid cash on hand at $ XXXX. I know that the credit reports will reflect a consumer credit card balance of under {$2000.00} and no other debt whatsoever. Literally decades of not one single negative credit experience. It is hard to imagine a more " excellent credit profile '' than mine. Yet, my " loan offer '' came back to me today ( XX/XX/2022 ) at 7.99 % APR. Given my credit profile, is completely ridiculous for my rate to come in at a full point and a half above what they advertise as the rate for " excellent credit ''. Maybe a quarter-point, to give them the benefit of the doubt. Their underwriting algorithm is a black box ; they have no phone number to call to discuss their underwriting, and their email " support '' is a joke... i received a boilerplate " we are sorry for the inconvenience '' reply. I realize that the rate offered to me, in the current lending climate and overall scheme of things, is much better than the ridiculous rates charged by predatory payday lenders and such. However, it is still a consumer rip-off. This strongly smells of deceptive trade practices, bait-and-switch, and false advertising. I don't actually " need '' a loan so I have a choice to decline it, which I may do. But they prey on people who do need the funds and are lulled into accepting a rate that is substantially above what they are lead to believe it will be. I suppose that the law is weak and they may be able to get away with it, but that doesn't make it right. Their correspondence is boilerplate and non-responsive ( see attachments ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37211
Submitted Via: Web
Date Sent: 2022-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-16
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I received a text message from XXXX ( XXXX ) XXXX on Friday XX/XX/2022 at XXXX PM The text said : TRUIST : ALERT! An unrecognized device attempted to access your online account. Please visit https : //truist-security.com/auth.php? secure-login & verify your identity to secure our online experience I do not have an account with this bank so I know its a scam
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29732
Submitted Via: Web
Date Sent: 2022-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-17
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX, my daughter passed away and left 2 savings accounts ( for which she was the financial custodian ) for her children. These accounts were in Truist Bank. The bank failed to transfer these savings accounts when I established the XXXX XXXX XXXX XXXX account for which I am the court-appointed executor. Her 2 minor children, XXXX XXXX XXXX, XX/XX/XXXX, and XXXX XXXX XXXX, XX/XX/XXXX, now live with their father, stepmother, and her 4 children, Although he is the biological parent and children 's guardian he is not their court-appointed financial guardian. He refused to go through the proper channels to attain that appointment. A Truist bank manager wrote me, " A guardian of the minor 's property is someone appointed by the court. A parent is not the guardian of the minor 's property unless he/she has been appointed to that position ''. Also, he refused to pay the mortgage on the home that the children inherited and let it go into foreclosure despite the fact that there was ~ {$100000.00} in equity in the house. Clearly, he is not fulfilling his fiduciary responsibility to his children. In XX/XX/XXXX, their father, XXXX XXXX, withdrew the money from their savings account, approximately {$5000.00} and {$5300.00}, respectively. He presented the children 's birth certificates, my daughter 's death certificate, and his ID. Truist bank then cut him the checks, issued to both XXXX XXXX and XXXX XXXX, and XXXX XXXX and XXXX XXXX. He told me he set up accounts for them so they could access that money when they get older. Now, he has access to their savings accounts and I fear that the money will be spent carelessly and recklessly without the children 's knowledge or consent. On XX/XX/XXXX, I went to the local Truist Bank and asked why he was able to access and withdraw this money even though he is not their court-appointed financial guardian. Truist was not authorized to release this money to XXXX XXXX. They told me that the teller checked with her supervisor and received legal counsel approving these withdrawals. I truly believe Truist Bank violated its legal and fiduciary responsibility to XXXX and XXXX XXXX, and my daughter 's estate. I am requesting assistance in investigating whether Truist Bank was authorized to release this money, ~ {$10000.00}, to XXXX XXXX. Please advise.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28405
Submitted Via: Web
Date Sent: 2022-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-15
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: A credit card and checking account was opened in my name with Truist Bank under identity theft.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02148
Submitted Via: Web
Date Sent: 2022-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-16
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: I purchased a truck at a local dealership on XX/XX/2022 and dealership obtained financing for me through Truist. Afterwards, found out it was financially better to go through the bank I work for - interest rate would be lower. I had to give it a couple of weeks for Truist to book the loan. Finally on XX/XX/2022 I was able to refinance through my bank, a cashier 's check was issued and sent via XXXX XXXX that same day. Truist received the check on XX/XX/2022, it was signed for by XXXX XXXX and shows it was delivered to the mailroom. I chatted XXXX on the Truist website on XX/XX/2022 to inquire about the payoff being processed and posted to my account. She stated " Upon review it appears we received your payoff check on XXXX. Please note, it can take up to 5 business days for the payment to be processed after your tracking shows as delivered. Once your payment is received it is sent to the mail delivery room with all other payments and is processed one by one. '' She did indicate that it would be backdated and any additional interest would be automatically waived. So, I waited another 6 days ( XX/XX/2022 ) and logged back on to see if the payment had been processed - nothing! I chatted this time with XXXX and inquired about the payoff. I explained everything again. I checked to see if the check had cleared my bank and it had not. XXXX had someone in Truist loan department check and she stated " the check is still not showing in the system and could be processing. If the check does not post in a couple of days you will need to provide proof of the cashier 's check to a Truist bank or do a stop payment on the check. '' This is absolutely ridiculous!!! To receive a payoff check on XX/XX/2022 and on XX/XX/2022 the payoff still has not been processed! Then I'm expected to pay for a stop payment on a check that Truist was too incompetent to handle professionally as a financial institution and process in a timely fashion.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 304XX
Submitted Via: Web
Date Sent: 2022-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-16
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I had a loan with BB & T ( now Truist ). Loan # is XXXX. The property address is XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX. I moved from XXXX XXXX to XXXX on XX/XX/XXXX. The loan was paid off on XX/XX/XXXX and I am entitled to a escrow refund check in the amount of {$3000.00} which I have not received. I have made 8 calls since XXXX till today, XX/XX/XXXX, following up with them and providing my most recent mailing address twice which is XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX. During all my calls I have received assurances that the case has been escalated to supervisor and refund check will be issued but I have not received it. In order to make their process efficient I have also advised them to directly wire the refund to my checking account on file. I think the time I have invested in following up accounts for more than the amount of refund check. I look forward to receiving your assistance in this matter. Should you need to contact me my cell number is XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63043
Submitted Via: Web
Date Sent: 2022-06-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A