Date Received: 2022-08-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a local check through my app on my phone and once again my bank hit me with an nsf that I should not have been charged and decided to hold my funds for more than 5 days. This bank does not follow regular banking rules and regulations and violates the laws protecting people from these types of usury. ( The Expedited Funds Availability Act of XXXX ( EFAA ) mandated that local checks may be held for no more than two business days. After XXXX, all checks in the United States were considered local. The two-day hold has been extended to five days as a reasonable limit for holding local checks. The Federal Reserve requires that a bank hold most checks before crediting the customers account for no longer than a reasonable period of time, which is regarded as two business days for a same-bank check and up to six business days for one drawn on a different bank. Financial institutions may hold on-us items for one business day following the deposit. Many use the term EFAA Regulation interchangeably with ( Reg ) CC. )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28031
Submitted Via: Web
Date Sent: 2022-08-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On August 15, some unknown accounts were taking money out of my checking account and they took XXXX XXXX but they took it out in small sums. This is the second time it has happened with these scam accounts and companies
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38138
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: My complaint is about Truist bank. On XX/XX/XXXX I learned that Truist bank closed my account due to fraud that I didn't cause. My visa debit card was stolen and I needed a new card. The person who stole my credit card information also tried to deposit a {$4000.00} check. At the time I had over {$1700.00} in the bank account. I was told but the fraud department that closed my account that they wanted me to go into a bank branch to get my {$1700.00} from the bank. Unfortunately, the account was opened online and there are no bank branches in the state of California where I live. I even checked to see if there was a branch in Nevada, and there is not. At that time I requested a check be sent to my home instead as I was unable to find a branch anywhere near me and again the account was opened online. I was told the request for a check would be passed on to a supervisor and they would call me back to confirm. I never received a callback or a check. On XX/XX/XXXX I again called the fraud department to request a check and I was told it was impossible to send a check because the fraud department does not send checks. They again told me I had to go into a branch, even though I told them there wasn't a branch anywhere near me and the account had been opened online. They told me there was nothing they could do. I then called a branch in XXXX, Georgia as Truist could not tell me the closest bank to my house. They told me to search online where you can only search by zip code or city and state. I tried multiple cities in nearby states and there was no branch available. I then started calling major cities and found a branch in XXXX, Georgia. When I called the branch to see if they could cut a check I was told the request was impossible as I had to be in person to be validated and receive my money. I then called the trust hotline to see how this could be resolved and was told again I had to go into a branch. This is impossible for me to do. It is no way possible for me to go to a branch. Truist bank won't return my money from the account they closed. They had no problem taking my money but now they won't return it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95628
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-17
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Where to begin! I have two problems with Truist, formally known as SunTrust. It all started when Truist was still SunTrust. I had been paying a mortage for 2 years out of my SunTrust account. However, the Mortage company began to state that none of the payments had been made. This began in XX/XX/XXXX, there weren't any problems until XXXX of XXXX arrived. The Mortage company began to claim they never received any of the payments sent. However, the checks had been cashed and showed as cashed in my previous bank statements. I contacted SunTrust, and asked them to please send me all previous statements so that I could send the copies to the Mortage company verifying canceled checks, before they started the foreclosure process. Days turned into weeks, weeks turned into months and so on. I continued to get the run around, calling them weekly and being promised that my documents would be sent to me within a week. After a year and a half of not getting a response, and the mortage company claiming that no payments had been made since XXXX, they finally started the foreclosure process. I informed Truist, as they had since then taken over SunTrust, and was once again promised that my documents would be sent. I told them the nature of the severity, and that the home was in jeopardy of being foreclosed on. They were well aware of my stand on things, and they were also aware that I have been trying to get this information for over a year now. I was told by Truist that since they took over, they were still trying to sort through things, but they would be diligent on getting what I needed. During all of this, there was a company in XXXX that had taken over {$1300.00}. from my account, without my permission. This happened in XXXX of XXXX. I immediately contacted them and informed them of the fraudulent activities on the account. I was told an investigation would be conducted, and that the money would be returned within 30-60 days upon review. The bank then closed out my account, without my knowledge, and never returned any of my money to me. The company that took the money has been known to steal and commit fraud, as I did a quick google search regarding them. Continued calls to Truist and they refuse to provide any updates. Sadly, Truist never followed through, and the home was foreclosed on, and purchased by another party in XX/XX/XXXX. To this date, I still have not received any of my records from Truist, even though I have continued to contact them over this matter. I can not rectify, or file suit against the Mortage company, who did receive the payments, because Truist will not supply me with the proof. Also, I never received my {$1300.00} from the fraudulent withdraw. I would NEVER recommend this company to anyone. Desired outcome : I want the bank to be penalized. I would like to finally obtain ALL of my past records from SunTrust/ and/ Truist. And, finally I want my stolen money of {$1300.00}. returned to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 327XX
Submitted Via: Web
Date Sent: 2022-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I wrote a check to XXXX XXXX XXXX as a donation. Although the check was written to an institution, someone at Truist Bank allowed a private individual to endorse and deposit the {$5000.00} check into their personal account. This should be a clear violation of their banking policies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30024
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My XXXX and I signed our Truist Bank home equity line of credit ( XXXX ) documents on XXXX XXXXXX/XX/XXXX and within that loan app was the request to pay off XXXX credit cards. My XXXX and I both checked our XXXX balances today, XX/XX/XXXX and neither XXXX has been paid off. I was able to check my XXXX online and it shows that XXXX XXXXXXXX has been disbursed from the XXXX. I called Truist ( XXXX ) and spoke with XXXX XXXX in loan services ( XXXX ) and she said the loan was disbursed on XX/XX/XXXX when checks were mailed via XXXX and my current per diem for the outstanding balance is {$4.00} per day. When I inquired how that is possible to be charged loan interest on my XXXX when my XXXX balance is still outstanding, they replied interest is charged from the day the check is mailed ( i.e. Truist hasn't had to disburse the $ $ yet they are charging interest on money still within the bank ). I asked for this issue to be escalated and I was transferred to XXXX XXXX. XXXX said she would look into this and call me back with more information. At XXXX, XXXX XXXX me back to say that interest is charged on the day they mail the check and not when the check is paid. She also said that if the check is mailed to a XXXX XXXX XXXX it might take up to XXXX weeks to be processed. So as it stands, Truist is charging me interest for a XXXX XXXXXXXX loan and the only thing Truist has done is mail a check and no money has been disbursed- Truist is charging me {$4.00} in interest for mailing a piece of paper at {$.00} postal rate and it may take up to XXXX weeks to be processed ( at which time I will have accrued approx {$100.00} of loan interest ). This seems funny when Truist lauds the fact that I can send money to my friend instantaneously via XXXX using no more than an email or cel phone number and yet, they can't manage to send payoff funds to XXXX Bank except via a {$.00} postage stamp. To add insult to injury, I subscribe to Truist bill pay and I occasionally send extra payments to my XXXX credit card when I make those payments, they are sent electronically and process within XXXX business days. I have screen shots of all my loan and credit card balances.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27896
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XXXX in early XXXX I deposited a check from my personal account with another institution ( as I have done previously between the same two institutions through the same two accounts ) for {$9000.00}. directly into Truist ATM to my personal account. On XXXX XXXX XXXX Bank showed the check as process and debited my account. Truist has refused to release over {$3000.00} of the deposit until XXXX. I have been banking with Truist for years, never have had a bounced or NSF check. I called their online help, told nothing they could do to release funds ( even with over {$5000.00} in my business account there ), I spoke to a supervisor and was told nothing would be done as it was a decision of 'the bank '' and that there was no one that would review the hold further. This account regularly has a few XXXX dollars a month processed through it. Never a problem.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30004
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Upon seeing my credit report, it pays my attention that the following accounts are inaccurate and fraudulent. I am a consumer by law. I am not happy about it what I saw. This hurt my credentials as a consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60628
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: This is the 2nd time I have had fraudulent activities on my account. I called the customer service # when I seen the charge on XX/XX/22. I have nor used XXXX or XXXX or purchased any of their products. They let someone purchase {$62.00} from XXXX on my account fraudulently then told me there was nothing they could do to stop the payment because it was already cleared on the banks side it has posted already he said. Then he said the only way to file or lodge a fraudulent case was to let the merchant go ahead and take the payment. He also said i had to call back in to make the fraudulent case...? Isn't that what I'm doing now? He said there was a phone number on the merchant information. When I asked if we could call the number together, he also stated that it could be a fraudulent # he said I could do it on my own time at my own risk but they could not risk the bank? What the XXXX? It's my XXXX money!!!!! This is the 2nd time I have had to cancel my bank cards,2nd time this has happened with Truist. So now I have no access to my money AGAIN because they are placing a hold on my card AGAIN to prevent any other fraudulent activities. Makes no sense right? so I am very upset that I have to go through this again. I work XXXX everyday I do not have time to go get a temporary card from the closest branch. They are my financial institution is their job to make sure this does not happen. I'm super disgusted by this. My future with this bank in up in the air. I can not trust them to make sound judgements with my money. They'll let any XXXX, XXXX, or XXXX charge anything to my acct.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 216XX
Submitted Via: Web
Date Sent: 2022-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-15
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: I opened an account on XX/XX/2022 and within one day was unable to login. I was told " Your user ID or password is not recognized. Please try again. '' So I tried to reset password and Forget userID but both methods told me " One or more pieces of information entered does not match our records. Please try again. '' after I entered my information ( SSN and name ). I tried to register another userID using the same information and was finally able to login to the online account. But this is not the end of story. I found I was not able to withdraw or deposit money to my account, and less than a week from I opened my account, I recieved a letter in my mail telling me the account has been closed on XX/XX/2022, yes, the same day I opened it! However, I have been able to login my online account ( using the new userID of course ) and see my account number and recieving statement emails all the time. But I was not able to transfer any money from my account. I tried XXXX but told me I have to have an account open to use XXXX. The biggest XXXX is that I find today I have been charged monthly fees every month. The initial deposit of {$50.00} has been all the way charged and now my balance is even below XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 47906
Submitted Via: Web
Date Sent: 2022-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A