Date Received: 2022-08-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received a letter stating they didnt have my flood insurance. I sent it in. They said it was never received. I resent it. I then received a letter from Truist stating they received it and updated my account and my coverage was fine. I now received a letter stating they are going to force place insurance on my account. This is unacceptable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Car was paid off by car insurance and Gap insurance it shouldn't be reporting delinquent or Closed show credit bureaus the vehicle was paid off yet it's still on my reports and at this point deleted
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28540
Submitted Via: Web
Date Sent: 2022-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-15
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: On XX/XX/22 I received three emails from Truist Bank that a personal checking account had been opened in my name. My full name was on the email with the account. I called Truist to confirm and they did confirm an account had been opened in my name. I was told that someone must have my name, address, date of birth and social security number in order to set up an account, but that the phone number doesn't have to be accurate. I called Truist and they closed the account and forwarded my issue to their fraud department. They are supposed to call me if additional information is needed, but I wasn't given more information than that.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30114
Submitted Via: Web
Date Sent: 2022-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Truist bank took over our loan. During this process, we had to submit insurance information. We did so. Our insurance was canceled on us and we got new coverage. There was a 3-day lapse in the old coverage ending and the new one starting.| Truist sent us a bill for around {$17.00} to cover the 3 day lapse. We paid it. At the same time, we received letters to submit our insurance. We did so promptly. They stated if we don't submit the documents in 3 months we would have an escrow account opened on our mortgage. We submitted everything on time. Over the last 2-3 months I have been charged {$140.00} additional for an escrow account. I have called over 3 times and waited on the phone for at least 2 hours each time. I have been told to submit a form, which I never got. On the second call, I was told that I have insurance and I don't need the escrow account. And a request was put in to remove it. On the 3rd call, I was told I shouldn't need an escrow account and I would have it closed with the escrow total sent in the form of a check. I was also told my loan doesn't need a form to cancel the escrow. Now I have received a letter, that they are unable to comply with my request to remove the escrow account. This is taking a large chunk out of our savings. We have full coverage on the house. And they are charging us for nothing. I can't pay my mortgage without also paying the escrow charge. This is going to add up to an extra {$51000.00} over the next 30 years not counting compounding interest.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93060
Submitted Via: Web
Date Sent: 2022-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-14
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act Regional Acceptance Corp, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30228
Submitted Via: Web
Date Sent: 2022-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-14
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Received email on XX/XX/22 at XXXX that an account was created in my name. a second email was received that an online profile was also created. the bank is Truist. I have no dealings with this bank nor did i authorize any account being opened. i have tried to contact the bank with no response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20783
Submitted Via: Web
Date Sent: 2022-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-13
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: XXXX offered to take my joint loan application with my wife. Collectively we earn over XXXX per year and have over XXXX in assets. We sent in the application in XXXX and they said they needed proof of income via tax returns, even though I'd shown IRS transcripts and other official documents. I took the time to re-apply XX/XX/XXXX or so, then they decline again but WITHOUT even looking at tax returns. I'd taken the time to do the taxes per their request. I then called a manager and she said I could redo for a lower amount because these people didn't even counter offer. So I redid again at a lower amount, then they FINALLY ask to see the Tax Returns. Then again, they DECLINE based on a blanket statement of the same generic, uneducated XXXX reasons outlined prior, as if they don't know how to read. Perhaps they don't know how to read that we have XXXX in assets of what we want for the loan. I am appalled that they can pretend to offer high dollar loans, but they offer such XXXX analysis and are scared to offer money, and they don't counter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78660
Submitted Via: Web
Date Sent: 2022-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-13
Issue: Getting the loan
Subissue:
Consumer Complaint: Since 2016 I have had great credit, and made on time full payments, yet this company owned by Truist Financial Company has denied any wrongdoing. I opened a checking account online, never received my routing/account number & was denied for a loan with outstanding payment history because of XXXX, XXXX & XXXX who illegally modified my credit scores to make it look like I had less than reputable history. Truist Financial Corporation aka LightStream was offering {$200.00} with {$500.00} in direct deposit bonuses - I have no access to my login information online, but have images of the account being registered successfully. I was denied a loan under false pretenses and given a Know Your Customer code and told to " visit a branch '' -- - no other bank forces you to come in to make a deposit, I was never mailed a debit card either!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23229
Submitted Via: Web
Date Sent: 2022-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Truist bank ( XXXX, NC ) is a terrible company with unhelpful people at every turn. It took over 10 hours on the phone to deal with this last time. They have an escrow account and made me pay for property insurance that I already had. We have told them that we have insurance from XXXX repeatedly ; they have our account number and all of the information needed. We finally got them to refund money that was taken away via the escrow account. NOW ON MY XXXX BILL I FIND THAT THERE IS AN ESCROW AMOUNT DEDUCTED FOR INSURANCE. That was the whole point of my MANY HOUR PROCESS TO GET THIS REMOVED!!!!. Why oh why can't they handle this. They KNOW MY INSURANCE COMPANY AND POLICY NUMBER AND HAVE HAD DOZENS OF PHONE CALLS WITH ME ABOUT THIS. REMOVE THE ESCROW AMOUNT ON MY BILL.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90025
Submitted Via: Web
Date Sent: 2022-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Since the day XX/XX/2022 merger of SunTrust and BBT into Truist Bank, Truist has been misapplying our fixed principal and interest loan payments continuously every month. We have paid this loan early every month for years prior to merger to present date. Since Truist has not applied our payments correctly to this date nor have we been able to get this resolved through the bank itself after many, many hours in person and on the phone with multiple people, it has affected the true balance of this debt and interest calculated. It seems we are the only ones following through as no one has contacted us from Truist Bank regarding what is being done to correct or fix the issues that they are having internally. Interest is accrued daily and since my balance is not reflecting the correct amounts due to the misapplying of our payments, that is affecting what my true balance of my loan is as well as interest charged and has been since XX/XX/XXXX of XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23111
Submitted Via: Web
Date Sent: 2022-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A