Date Received: 2022-10-23
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: XX/XX/2022 I believe an individual spoofed my Truist bank account and withdrew {$1100.00} to pay for something I did not authorize at XXXX The money is pending withdrawal from my Truist account under the name XXXX XXXX to XXXXXXXX XXXX XXXXXXXX. XXXXXXXX XXXX XXXXXXXX. The email usedd was XXXX This person apparently used XXXX to put the XXXX into his XXXX. I immediately called Truist and asked them to deny this charge. It is pending. The same person also took {$250.00} from my Truist credit card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23518
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-22
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XX/XX/XXXX Regional Acceptance Corporation XXXX XXXX XXXX XXXX XXXX XXXX XXXX RE : UNAUTHORIZED CREDIT INQUIRY To Whom It May Concern : I recently discovered that your company ran an unauthorized report on me on XX/XX/XXXX. I did not authorize such an inquiry and demand that you contact Regional Acceptance Corporation immediately and have your inquiry deleted from my credit file. You do not have a permissible purpose to pull my credit report hence invaded my right to privacy and may subject to a fine. If you have any questions, please contact me at the address listed below. Thank you for your prompt attention to this matter. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33409
Submitted Via: Web
Date Sent: 2022-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Truist Bank began servicing my loan effective XX/XX/2022. In the notice of servicing transfer letter than Truist Bank sent me on XX/XX/2022, Truist Bank instructed me to login to their website in order to create an account and pay my loan. On XX/XX/2022 at XXXX XXXX I attempted to create an account on the Truist Bank website through the instructions provided in the notice of servicing, but the website repeatedly suffered from a technical issue which prevented me on multiple attempts from creating an account. On XX/XX/2022 at XXXX XXXX I attempted once again to create an account on the Truist Bank website in order to pay my loan electronically, but faced the same technical issue that prevented me from creating an account. The technical issue originates from inadequate coding practices performed on behalf of Truist Bank in the way they validate existing user ID 's. I called Truist Bank at their toll-free Client Services Department telephone number and spent 12 minutes on hold until I was connected with a customer service representative. After explaining my issue, the representative stated they would transfer me to technical support, but they did not transfer me and instead put me back into the call waiting queue where I spent an additional XXXX minutes on hold until I was connected to a representative. The representative stated that they were not able to have a discussion with me, and ended the call. In doing so, Truist Financial has prevented me from creating an account in order to pay my loan online, which leaves me with no other option than to pay my loan via direct deposit, which requires mailing a direct deposit authorization letter, or mail physical letters to their address, incurring significant postage expenses on my behalf.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78731
Submitted Via: Web
Date Sent: 2022-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-23
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: YOUVE VIOLATED MY CONSUMER RIGHTS, HOW DARE YOU SAY MY APPLICATION IS DENIED XXXX. FEDERAL LAW SUPCEDES YOUR POLICY AND PROCEDURES. CONSUMERS ARE ALWAYS CORRECT. IF YOU DO NOT FOLLOW FEDERAL LAW I WILL HAVE TO TAKE LEGAL ACTION AGAINST YOU 15 USC 1691 ( K ) .READ ATTACHTMENT.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30504
Submitted Via: Web
Date Sent: 2022-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-22
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XXXX I made a payment of XXXX to an incorrect vendor. ( XXXX credit card services ) the XXXX card was actually " closed ''. However, The money was debited from my account on XXXX. After filing notarized documents, XXXX plus phone calls, being told that my claim is now being handled by a 3rd party ( XXXX ) I still have not be returned the funds. I made the initial mistake... I can't imagine I am the first person to ever do this. I would appreciate the funds be returned. I would be glad to provide any other needed information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WV
Zip: 26501
Submitted Via: Web
Date Sent: 2022-10-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-22
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: MY CHECKING ACCOUNT WITH TRUIST BANK WAS HIT WITH 6 OVERDRAFT PAYMENTS BASED ON AN ERROR THAT WAS MADE WHEN A POP UP SCREEN CAME UP ON MY ACCOUNT FOR PENDING PAYMENTS.TRUIST WAS THE ONE THAT ALLOWED THIS BILL PAYER TO POST PENDING PAYMENTS ON MY ACCOUNT. AND I NOT REALISING, I HAD AUTHORIZED SUCH TO HAPPEN. I ASKED TRUIST TO STOP THE GENERATING RECURRING ATTEMPTS AND THEY REFUSE TO, AS WELL AS TO REFUSE TO REVERSE ANY OF THE RETURNED ITEM FEES PAYMENTS THAT WAS CHARGED TO MY ACCOUNTS. EARLIER THIS YEAR WHEN SUNTRUST WAS CONVERTING TO TRUIST BANK THEY MADE A BIG ERROR ON MY ACCOUNT BY SENDING BACK PAYMENTS WHEN I HAD MORE THAN ENOUGH MONEY IN ACCOUNT, THEY LATER APOLOGIZED FOR THEIR ERROR AND I DID NOT REQUEST THAT THEY PAY ME FOR THE MONEY CHARGED BY MY BILL PAYER.TO HAVE CHARGES OF {$36.00} WITHIN 2 DAYS OF THE SAME AMOUNT IS UNFAIR AND HAS CAUSED MY OTHER LEGITIMATE PAYMENTS TO BEING RETURNED AND PLACING MY ACCOUNT IN OVERDRAFT.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33029
Submitted Via: Web
Date Sent: 2022-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: Truest keep sending statement that an account dont exist and I dont even know the company and they keep sending monthly statements which I dont recognized and just ignored it On this last statement thry are collecting money already.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60053
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: GREETINGS. I PAID {$2000.00}. payment. They applied XXXX to interset and {$100.00}. to prin. They are not applying payment correctly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20721
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I dont recognize this inquiry and never gave permission
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11206
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Truist Bank has accessed my account overdraft fees on XXXX occasions ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ( XXXX ) ) in which the fee itself put the account into overdraft. These fees were accessed on pending transactions not after the transaction had posted. On each day noted above the ending balance of the transactions posted would have left the account with a positive balance. Truist was accessing all transactions that were in a pending status and because the math on the account was negative they began accessing fees. Per the CFPB website, the overdraft requirements are written as this : For purposes of this section, the term overdraft service means a service under which a financial institution assesses a fee or charge on a consumer 's account held by the institution for paying a transaction ( including a check or other item ) when the consumer has insufficient or unavailable funds in the account. My understanding of that requirement is that until the institution, Truist Bank, pays that transaction and it causes the account to go into the negative there should not be a fee accessed. In my understanding, the bank has not paid that transaction until it is posted. I attempted to clarify this with the Truist Support rep, but was unable to get a valid response one way or the other. They instead finally offered to pay back the overdraft fees ( 2 of them, which was not offered during my first call with their Support ). However, the intent of this complaint is for clarification on the banking practices. Per the CFPB overdraft requirements, when does the bank actually pay the transaction? If it is not until the transaction is posted then there are practices, logic, algorithms in play that are not consumer friendly and should be researched or further explanations provided to the consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 217XX
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A