Date Received: 2022-10-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I found out my taxes had been incorrectly calculated by XXXX XXXX SC in XX/XX/2022. I called my lender Truist Bank formerly known as BB & T. They told me they would fix the issue in a few weeks and to keep making my regular payment which is {$1900.00}. not the {$2200.00} they billed for. I have done that which is on record with Truist. I kept getting notices of late fees and I would call them every month and after long phone calls they took them off. I saw no progress so after months of waiting and at least a dozen calls and unfulfilled promises. I went to the local tax office and finally fixed the issue in XX/XX/2022 myself. I was told it would all be corrected in a few weeks. It was not. I did not call them for a while because they said it would be corrected promptly. After XXXX when I had proven the error and corrected it they not only charged me late fees they reported me to the credit bureau and ruined my credit. My son could not go to college. We went to our local branch and the BB & T representative was very helpful and started an official investigation. I have attached Truist 's offer to take off the late fees and correct the past credit data. They are still charging me for the {$3300.00} plus interest mistake that the county made. Truist stated the money that I never owed was sent to them but they seem determined to charge me even though they cashed the check from the XXXX XXXX XXXX. I never had a tax increase. I was not waiting on an exemption. XXXX XXXX XXXX made a mistake and sent Truist Bank an incorrect bill which increased my escrow. I did not make a mistake. I made my payments on time every month. I did what I was asked to do by an agent of Truist Bank. Why would they take off the first six months of late charges if I was at fault. They tell you they are recording those conversations so they have record of what happened. It seems to me they are trying to take advantage of me because I am XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29455
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Please reopen my COMPLAINT as had til XXXX to RESPONED and HAVE NOT HEARD ANYTHING from TRUIST BANK in Regard to resolving this!!!! the COMPLAINT number is XXXX XXXX XXXX and also XXXX XXXXXXXX I NEED HELP!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32084
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: On XX/XX/XXXX I contacted Regional Acceptance Corporation regarding my vehicle loan reaching its end of term but I still had a balance. I spoke with a Collector Rep from the organization by the name of XXXX XXXX in which she offered me a Renewal/Reschedule as long as I agreed to the terms. I verbally agreed to the terms and conditions the same day and was sent a Renewal/Reschedule Form to sign in which both my husband and I signed and returned to XXXX via email on XX/XX/XXXX in which she responded that the document was received and approved. Based on the new loans terms. My first scheduled payment would be XX/XX/XXXX with a new payment amount of {$370.00}. I confirmed with XXXX and multiple CSR 's that I would be skipping my XX/XX/XXXX payment. All confirmed that XX/XX/XXXX ' payment would be skipped. I made my XX/XX/XXXX before the due date XX/XX/XXXX. In XXXX of XXXX I received an alert from all 3 credit bureau 's that my Regional Acceptance has reported that I was 60 days past due for XX/XX/XXXX and 90 Days for XX/XX/XXXX. I filed disputes with all 3 credit bureaus in which XXXX and XXXX removed the negative information internally because Regional Acceptance failed to respond and update inaccurate data. XXXX has failed to removed the inaccurate data or get a response from the Regional Acceptance even though my credit reports proves that this information incorrect. I have tried calling the Regional Acceptance customer service line on multiple occasions and no one in that department no how to reach the disputes department. These late payments has seriously hurt my credit rating including getting me denied for credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77433
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: After noticing, online, compromising activity on our Truist checking account and fraudulent charges on our BB & T Visa Credit Card, I immediately reported this to Truist 's Fruad Dept. at XXXX on XX/XX/2022. They advised we should go to our local branch office and freeze all of our accounts except the debit card, which was not compromised, and open new accounts. My husband and I followed their advice and went to our local Truist Bank on XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX and closed the accounts.The compromising activity in the checking account was credited back to our savings account, but Truist replaced our BB & T Visa Credit Card that had a 11.90 % INT rate ( the card with fraudulent charges ) with a new Truist Visa Credit Card at 13.400 % INT rate. After complaining to Truist, we were advised to send a letter to the Truist Headquarters, XXXX XXXX XXXX, XXXX, NC XXXX, which we did on XX/XX/2022. We are senior citizens on fixed income and needless to say, this larger INT rate has put an extra financial hardship on us. To date, Truist has not responded to our letter and has not changed the INT rate. We believe this is an unfair business practice.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 278XX
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I filed a dispute on my credit report concerning Regional Acceptance being allowed to continue to remain on my credit reports as a charge off. It has continued to remain on my reports even after it reported a 1099-C to the IRS for the {$12000.00} as income in XXXX. Income is no longer debt as taxes are paid on income. XXXX investigated and stated Regional Acceptance 's reported the information remains accurate when in fact it has placed the debt cancellation under the 1099-C as income paid out, not debt. Regional Acceptance has also altered the amount and name on the 1099-C which makes it hard to dispute. Regional failed to report the debt minus the fair market value they received from repossessing and reselling the vehicle in XXXX. Form 1099-C Cancellation of Debt Creditor : Creditor 's Federal Identification Number ( FIN ) : XXXX TRUI XXXX XXXX XXXX : Debtor 's Identification Number : XXXX XXXX XXXX XXXX XXXX Submission Type XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Original document Account Number ( Optional ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Date Canceled XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Property Fair Market Value XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$0.00} Amount of Debt XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$12000.00} Interest Forgiven Amount : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$0.00} Identifiable Event Code : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Creditor 's debt collection Policy Debt Description XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX LOAN Personal Liability Indicator XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX.Box checked-Personally Liable
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: My bank, now Truist has charged me with over {$300.00} in overdraft fees for my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 24502
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I had a XXXX balance on XX/XX/XXXX XX/XX/XXXX - Minus XXXX XX/XX/XXXX - Then charged for an overdraft fee ( put me in negative even though I should have had a positive balance of XXXX Then XXXX charge XXXX balance Charged another overdraft Refunded overdraft Balance should still be XXXX Charge of XXXX Balance should be XXXX Then charged another overdraft ( even though balance was in the positive. XX/XX/XXXX balance should be XXXX The pending charges that the bank charged overdraft fees on XX/XX/XXXX, one of the overdraft charges didnt post until XX/XX/XXXX which I had transferred money to help with the balance. So on XX/XX/XXXX, I transferred another {$30.00} which posted to my balance then the first pending charge of {$7.00} went through. So again I was in the positive nulling out the 1st overdraft fee charged on XX/XX/XXXX. Making my balance at {$26.00}. Then the 2nd overdraft fee charged on XX/XX/XXXX which also was nullified due to a positive balance for a charge of {$25.00} posted on XX/XX/XXXX. So my true ending balance would have been {$1.00}. I have a copy of the account and the charges. There shouldnt be an overdraft charge on a pending charge that posted 1 and 2 days in the future affecting my daily balance. I requested the XXXX overnight charges to be refunded due to a positive daily balance minus their future overdraft pending charges that posted 1 and 2 days later in which I still had a positive balance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 336XX
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I have checked my funds daily and immediately prior to purchases by the banks app to ensure funding is available. On the morning of XX/XX/2022, the bank said my " AVAILABLE FUNDS '' were {$50.00}. I made three purchases that day. {$6.00}, {$12.00}, and {$21.00}. The sum of these purchases is {$40.00}, below the AVAILABLE BALANCE of {$50.00}, as documented and shown by my banking digital statement. Even currently, when looking at the bank digital statement, it shows the ONLY actual purchases made that day to be these three transactions. Yet Truist bank charged 3 overdraft fees for {$36.00} for all three transactions. When questioned, they state a recurring charge which was deducted from my account of XX/XX/2022 ( the following day ) caused the account to overdraw. They can not clarify why the statement says that transaction, showing cleared and finalized the following day is causing the penalty to occur THE DAY BEFORE. When I called the representative, and the eventual supervisor, I was rudely and promptly disconnected when I made the correct assertion that this bank had misled me, and then stolen the overdraft fees. The supervisor was rude, and unhelpful.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30032
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: My vehicle was totaled on XX/XX/XXXX. On XX/XX/XXXX, my insurance company requested a letter of guarantee from Truist so that they can payoff the vehicle. They were told it would be sent to them in 5-7 business days. It is now XX/XX/XXXX. We have not received the letter of guarantee. I have made multiple calls to the total loss department to request the status of this letter. They do not answer the phone or return voicemails. I contacted loan servicing and filed a complaint. I was told that a manager would call me back regarding my complaint. No one has called me back. I have filed a second complaint with servicing. No response. I also emailed the CEO of Truist on XX/XX/XXXX. No response. My insurance will not pay me the balance of the coverage on the vehicle until this matter is settled, which is creating a significant financial hardship for me. Issues and problems I can understand, but the complete lack of responsiveness and the fact that no one seems to be able to help me is completely unprofessional. It should not be this difficult to get a simple letter so that my insurance will payoff the vehicle.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76262
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-30
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Paid my credit card within 30 days and truist reported it late. This is the second time they have had a system issue that failed to credit payment on time when paid. It is showing late but was not 30 days late on my credit I have proof
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 24112
Submitted Via: Web
Date Sent: 2022-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A