Date Received: 2023-01-22
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I opened an account with Suntrust for 2 of my business. I went out of town and left the account information inside a car I rented. I reported it to the bank and they closed my account. As of date I have not received the funds that was used to open either of the accounts. I called and listed the branch only to get no where. Finally to make me go away they claimed the check were sent and cashed however they went to an address different than that of the debit card which makes no sense. When I asked for a copy if the voided check they put me in an infinity loop of no resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-21
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Someone stole my information and used my bank cards which caused my account to be overdrawn. I had BBT Account. Tried to have them investigate it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30542
Submitted Via: Web
Date Sent: 2023-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: To answer your question, I was denied an extension of credit once I submitted the consumer credit application to obtain a vehicle. As you may know it is against federal law in accordance with Equal Credit opportunity Act to proclaim an adverse action against a consumer. Pursuant to the 15 usc 1691 ( c ) and you assume civil liability pursuant to 15 usc 1691 ( k ) XXXX XXXX has violated my federally protected rights. If you had such permission and or permissible purpose who gave it to you? Your corporation is in violation of 18 usc 1028 ( 7 ) 15 usc 1691 ( c ) 15 usc 1691 ( k ) 15 usc 1681 ( m ) 12 cfr 1002 Since the letter you sent me dated ( XX/XX/2022 ) is both a proof and evidence that I have been discriminated against, you are also criminally liable. ( XXXX XXXXXXXX ) should resort to reasonable procedures to rectify this affair and compensate me for the use of my social security number. Otherwise, this would be considered an unauthorized use since I have received NO BENEFIT. Following this initial attempt to rectify, I will be sending an invoice to collect actual damages for said violations. BEST, XXXX : XXXX Without prejudice, all natural inalienable rights reserved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 721XX
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: I receive earnings to the XXXX XXXX XXXX and the card has been listed as expired preventing the use of the card without notice and I am unable to get information on how to access funds or speak with proper support about the issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38109
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: The Truist bank had a {$500.00} promotion for new checking account back in XX/XX/XXXX. The promotional code was XXXX. It requires " two qualifying Direct Deposits totaling {$1000.00} or more within 90 days of account opening '' to get the opening bonus {$500.00}. I did all requirements but did not receive the opening bonus. I contacted Truist via online chat, phone calls in XXXX and XXXX. Each time, they gave me different reasons why I did not get it, such as I'm not within their footprint, I did not applied within the required time frame, I did not use the promotional code. I contacted on XX/XX/XXXX for the last time, and their supervisor told me it is too late to add me to the promotional pool. They can't anything about it anymore. The entire promotion is a spam. I've all online chat logs and email from them to prove that I am qualified for the promotional offer, but they refused to fix the error. I am reporting to your institution as this type of bait & flip conduct is harmful to the financial health of all families in US, so it should be exposed to the public to draw attention on it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: I got sick with XXXX XXXX while XXXX i lost my XXXX after recovering from XXXX I was diagnosed with XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXl my which caused me to fall back on payments my car was taken without my permission in wrecked, and totaled I am now stuck with the debt on my credit profile with all going on I also lost my apartment that me and my kids were living in I'm a single mother of XXXX in we are still homeless Im trying to get back on my feet in this car loan is making it hard for me to be able to start over with a new place in car.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77053
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Truist//BBT Claim Number XXXX XXXX XXXX XXXX XXXX XXXX, I stayed at the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX herald On the evening of the XXXX I was drugged and consequently robbed of my wallet, phone and several belongings. My credit cards were used including the Truist card. When I came to my senses and reported the incident to the bank I was informed I reported this too late and that I was careless with my account PIN. I believe the people who robbed me were able to get access to my phone and access my accounts using my finger print as I was blacked out. This was reported to the XXXX XXXX when they broke into my room, after it was reported I was missing. I have contacted the bank several times about this matter and I am out of options at this point.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 208XX
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Hello, I have multiple times to call Branch to get into my account I have been on hold for over 3 hours on different phone calls and not one person answered. I emailed them multiple emails claiming that nobody is helping me get to the bottom of it. I have a balance of XXXX in the account. The branch people sent me an email of directions to fix the problem but that did not work I have done everything step by step and still no response or answer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28079
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I am the new Secretary/Treasurer of XXXX XXXX XXXX. I am currently trying to obtain statements showing the XX/XX/2022 and XX/XX/2022 value of CDs held by Truist ( formerly Sun Trust Bank ). I tried to find these on the online banking application, but the system would not return any documents. I called the bank XXXX to try to obtain statements on XX/XX/2022, the first call was at XXXX XXXX. The XXXX time I called, the person on the phone told me that they don't have statements for CDs. I reviewed my predecessor 's statements for the calendar year and can not find any statement regarding the value of CDs. After speaking with my predecessor and conducting online research on what kinds of records banks should be keeping, I decided to call back at XXXX XXXX. I spoke with XXXX person who gave me the accrued interest, but was unable to tell me the principal of the CD at the beginning of 2022. I said that information was no help because the online banking only tells me the current value of the asset. There is no way for me to audit any of this information provided to me online. I was then transferred to some investment specialist who told me they can't help, but would transfer me back to banking. The investment specialist put me on hold and then said that there is an error in their system and I need to go to a branch. This is unreasonable as I live in Massachusetts and the nearest branch is in New Jersey. I don't know why they can not provide documents to me. I have full access to the bank account. Truist generally provides poor service, people at the branches are unable to assist, and seem unknowledgeable. I don't know why Truist can not put all this information on a consolidated statement. Looking through a year 's worth of statements, Truist has changed the way they report information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I bank with Truist and I had used the cash reserve that they offer with my checking account & I went in to pay the amount due ( {$38.00} ) on XXXX. I got an email confirmation stating that I would only be charged the {$38.00} with the pending date of XXXX. I then went back into my account to continue paying other bills & noticed that they took out {$600.00}. This caused my account to be in the negative over XXXX XXXX I immediately called the fraud/dispute number for the bank and they told me that since it was a payment to Trusit directly there was nothing they could do so I would have to call the customer care line. Once I hung up with them I had to wait a few minutes to call customer care since they did not open until XXXX and it was currently XXXX am. on XXXX. Once I was able to call customer care around XXXX on XXXX, I spoke with someone and they kept putting me on hold over and over again. I ended up on the phone ( mostly on hold ) for about XXXX mins. He proceeded to tell me there was nothing he could do for me until the charge has posted to my account. Then told me that any overdraft fees I would incur I would have to pay them. So at XXXX on XXXX I went to my local branch to see what I could get done there. The lady that helped me there was not able to help so she called someone who trasfered her to the customer care line. Finally got someone then and they looked into my account and looked at all my information and then told me that he could not do anything for me, not even reverse the charge because the payment had already posted to my account. He then asked me if I was about to put the XXXX back into my account out of my own money so that i would not be in the negative. I told him no because i had just gotten paid this morning and i only got paid XXXX and they took out XXXX. This is also causing me issues to pay my bills & may cause my {$400.00} car payment that i paid this morning to bounce. He then told me there was nothing else he could do to help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30904
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A