Date Received: 2023-01-23
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: On XXXX my wife and I obtained a {$100000.00} line of credit from our local Truist branch. They were SunTrust. We have had 2 accounts there for over 20 years. Loan originator was XXXX XXXX. We were very clear that whatever XXXX we got had to be at a fixed rate. XXXX XXXX assured us the XXXX was at a fixed rate of 3.99 %. We did not have any issue with that. We were remodeling so we were needing to take a certain amount out at irregular times. {$20000.00} here, XXXX there, etc. Again XXXX XXXX assured us this was going to be OK. We made our first withdrawal and the % was XXXX. We made a second withdrawal but the interest rate went up to over 6 %. We made two more withdrawals but those interest rates went as high as 8 %! We called to inquire and was told that the entire {$100000.00} was NOT all at 3.99 % and it would vary. We explained that we took fixed rate. All our papers say so. Over the years we have had several loans, all at fixed rates. Even with this bank. Truist says otherwise but can't prove it. They have not supplied any documents that we signed or even not signed. IF they are correct it was not explained to us by XXXX XXXX. We were VERY clear what we wanted. On XX/XX/23 we called Truist and asked for a XXXX. At this point I want to advise that staff at the bank has been extremely minimal. XXXX XXXX was no longer there so we spoke to the apparent manager, XXXX XXXX who is now at a XXXX branch XXXX XXXX XXXX XXXX XXXX. We started with him at our local XXXX branch before his transfer. He could not verify their position with anything except just saying so. We gave him a week to talk to his higher organization but the answer was they would do nothing except out the rate down to 7.99 % if we pay it all off. Since the change from Suntrust to Truist, this bank is the worst. We closed one account and opened another but they never closed the old account. Our Social Security payments were affected. We can't use XXXX XXXX because it's still tied to the old account but also the new. However we can't pay from the new account for whatever reason. At this point we have tried to work with the bank but as I described they are not being cooperative. We appreciate any help you can offer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37129
Submitted Via: Web
Date Sent: 2023-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-23
Issue: Problem with customer service
Subissue:
Consumer Complaint: A Truist Bank official check was sent to me payable to the Estate of XXXX XXXX. I took the check to the XXXX XXXX XXXX and they issued a Final Order to pay over to XXXX XXXX XXXX Personal Representative ( documents will be attached ). On XX/XX/2023 I went to the Truist Bank XXXX XXXX XXXX XXXX in XXXX XXXX. The representative told me a manager was not there so she called a manager at the XXXX XXXX XXXX which told her she could not do what the Final Order instructed. She emailed the legal department and she told me they said it could not be done. I understand with our large banks this is happening. I'm a XXXX XXXX XXXX XXXX XXXX and go back and forth with our XXXX services department with these XXXX XXXX XXXX XXXX orders because the associates are not comprehending. Our interstate banks have to abide by the court orders of each jurisdiction they operate in. Please see attached documents. Thanks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20019
Submitted Via: Web
Date Sent: 2023-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-23
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: I have had this car since XX/XX/2015, been making monthly payments and have had trouble since XXXX. However I have paid this vehicle off probably XXXX by now and I still owe over XXXX, Ive made extra payments and they just add on more fees and I can never get out of this loan. Not to mention the car always has expensive issues and I can never catch up, I just want to get rid of it at this point.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34243
Submitted Via: Web
Date Sent: 2023-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-23
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Never open up a truist bank credit card from XXXX to XXXX. This is fraud and theft. This is on my credit report from 3 credit bureaus and needs to be remove immediately. The account # on my credit report is XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77705
Submitted Via: Web
Date Sent: 2023-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: My account was locked and I had to go in to show ID. No big deal. I went to the branch at : XXXX XXXX XXXX, XXXX XXXX, NC XXXX The clerk XXXX tells me I'm good to go, I go home and check my account and I'm still locked. Call customer service and they call the branch as they see no notes about my ID being verified. Branch tells them I came in for a withdrawal and mentioned nothing about my account being locked. I insist this is false so they call the branch back with me on hold, speak to the associate again who tells them that yes she verified my ID but did not make a notation or unlock my account and hangs up. Customer service attempts to have the fraud department unlock me but they insist it must be done by the branch. Customer service calls the branch and the associate hung up on her twice. Finally customer service transferred me directly to the associate at the branch who said she was unlocking my account. As of my writing a 2 hours later, my account remains locked.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27804
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: In XXXX of 2019 I purchased a brand new 2019 XXXX XXXX XXXX from XXXX XXXXXXXX in XXXX XXXX, VA. I traded in a XXXX XXXX XXXX for this vehicle in which I was told would be used as a down payment for the vehicle I was getting. After doing some research I noticed that there was fraudulent activity done to make this loan happen. 1. I was not given my disclosures under the XXXX XXXX XXXX act letting me know how they would be sharing my information with 3rd parties. That is a violation. 2. 12 U.S. Code 83- states banks are not allowed to lend their own money out so where did this mysterious loan come from that you gave me? XXXX. You were only able to create the loan once I signed my contract in which you create an asset on your books and make the borrow the liability creating money out of thin air but you never had the money to give so this loan was therefore created off of my signature which makes me the original creditor of the loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37042
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-23
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I am writing this email to inform you of the most uncomfortable and unprofessional experience I had with XXXX XXXX XXXX XXXX # XXXX. I am a loyal customer of Truist for many years and I am applying for a conventional loan for a condominium I will be using as a secondary residence. She did not offer any loan options or alternatives to help me decide which loans are the most appropriate for me and failed to provide sufficient information about my loan. She insinuated that I would not be able to qualify or afford the loan and did not offer any alternatives or resolution. As you review my credit, I have an excellent XXXX XXXX and I felt demoralized after speaking to her. She has some uncomfortable and inappropriate questions and I do not want her to handle my application at all. I am requesting an immediate reassignment of this application to another XXXX XXXX. If not, I want my application closed with a request from Truist to the credit bureaus to remove the hard credit inquiries your institution performed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33647
Submitted Via: Web
Date Sent: 2023-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-23
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Had a personal checking account, I had few withdrawals back in 2012. My withdrawals were marked fraud in the system and since then I was not allowed to open XXXX XXXX product as black listed and was charged fees for my withdrawals.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23059
Submitted Via: Web
Date Sent: 2023-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My complaint is with Truist Bank. I opened up an account with his bank. They are not located anywhere in XXXX This blank blocked any access to this specific account. Left my funds in the account and would not allow me to withdraw them. They have asked me to verify my identity, and the only way to achieve that would be to step into a branch and show my photo identification. however, there is no local branch here in XXXX They have told me that this is the only way that I may get this done. I have been bounced around from their XXXX XXXX XXXX department to their fraud management department to regular customer service. I have spent countless hours on hold with each department. I have been giving solutions with the timelines that have never been met, and yet I am receiving monthly bank statements in the mail every month with my balance, slowly going down due to monthly service fees. This has been going on for a little over a year now. I attempted to open up separate banking accounts with them to try to just do an internal transfer and they gave me access to those accounts that were newly opened, but restricted access to the account that had my money in it. I have experienced extreme financial hardship due to this, and theres been no effort on their end to try to rectify the situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 970XX
Submitted Via: Web
Date Sent: 2023-01-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-21
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: In 2016 someone opened multiple bank accounts in my name. I was able to dispute one with XXXX and I have identified another with Trust. I am still investigating the extent that this person ( s ) abused my identity.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33068
Submitted Via: Web
Date Sent: 2023-01-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A