Date Received: 2023-02-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Today I contacted Truist to find out the status of the latest permanent mortgage modification offered in response to my CFPB complaint dated XX/XX/XXXX and for which Truist received fully executed paperwork on XX/XX/XXXX. I was told today that the day after my last status call on XX/XX/XXXX, Truist reviewed my account, removed me from loss mitigation, and canceled my permanent mortgage modification for a second time. I received no notice or correspondence about this and only know because I called Truist today, one month after they confirmed the returned permanent loan modifications documents were scanned into their system on XX/XX/XXXX and processing without issue. Until today their reps expressed the modification was complete, that it's just not showing online, and to make the lesser payments contracted in the executed mortgage modification agreement. All of this was and is untrue. I was offered today to start over with a new mortgage assistance application ( BRP ). I was told HAF funds and mortgage modification can not co-exist. This inaccurate information has been previously stated by Truist representatives, but was eventually corrected by a higher-level employees within Truist with more knowledge. In fact, this inaccurate information of HAF and modification not being able to co-exist is stated clearly in the response to the CFPB ; that Truist had agreed to proceed with a mortgage modification in combination with HAF funds. In fact, the modification documents show XXXX dollars re-capitalized. There is no question Truist knows what they are doing when they create the modification documents and that nothing is currently owed, but each time during processing, the fully executed permanent modification documents are accepted, then ignored. Case law from what I've researched seems to indicate these modification contracts with full terms presented are fully executed on the day they are mailed. Truist has now breached two fully executed mortgage modification agreements and asked for and received additional funds toward this purpose beyond what was owed. This would be theft of funds, mail and wire fraud, probably many other criminal offenses. I also asked why the mortgage assistance application was required, especially being my unaffordability issues are related to the COVID-19 National Emergency and no BRP should be required due to those emergency guidelines I entered into agreements over a year ago. I was told this is a standard mortgage assistance application being offered now and has nothing to do with COVID-19 National Emergency. Truist seems to be taking a stance that it is okay to delay and wait out a national emergency in order to deprive a borrower of their rights under Federal law. This is beyond a civil issues at this point. This is criminal. Not only is in improper to ask me for a mortgage assistance application or BRP under COVID-19 guidelines, but if I did start over, that likely means a 6.375 % interest rate, more than the 3.5 % that has been offered via modification, more than the 4.25 % I currently pay. Truist was unable to tell me which interest rate I would receive if proceeded with a new mortgage assistance package. This lack of transparency and forcing me down a path of unaffordability sure seems like a form of predatory lending. I asked the Truist representative today if Truist lied to the Consumer Financial Protection Bureau since the response to CFPB says HAF and the mortgage modification can co-exist and Truist was offering to complete a modification knowing this, which is clearly reflected in the modification agreements that state there is {$0.00} past due to re-capitalize. She stated unequivocally that " they have gone back on what they said '' and Truist has reneged on the contract and their offer in their response to the CFPB. I am not making this up or embellishing in any way and asked multiple times for clarification that what they expressed to a Federal agency and regulator simply is not true and she agreed, Truist 's position as of XX/XX/XXXX is different than when they responded to the CFPB on XX/XX/XXXX. That their ONLY offered resolution is now being refused after I returned/executed it and provided feedback to the CFPB.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32605
Submitted Via: Web
Date Sent: 2023-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-24
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: DATES : XX/XX/2018 SUNTRUST : CHECKING ACCOUNT FRAUD PERSON THAT COMMITTED FRAUD IN THE INCREMENTS WERE OVER {$1000.00}. PERSON NAME ON XXXX WAS XXXX XXXX SOMETHING OVER SOCIAL MEDIA. XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-25
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Sheffied Financial has been in communication with me concerning a debt that doesn't belong to me. It is a business account and I am not a cosigner on this debt. Yet, they continue to report this debt on my personal credit report. I have asked them to provide the contract bearing my signature showing that I am indeed a cosigner as evidence. I've asked them to cease and desist in regards to contacting me via my private residence and phone. They have failed to do so. This is a violation FCRA reporting standards among others.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 71901
Submitted Via: Web
Date Sent: 2023-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Truist holds my mortgage. I was affected by XXXX XXXX on XX/XX/XXXX. On XXXX XXXX I was required to turn over insurance claim checks to Truist to be held in escrow until repairs could be inspected and confirmed. I was told once repairs are completed, I contact the Insurance Claim Check department, an inspector would contact me within 7 days, confirm repairs were complete and funds would be released to me. Repairs have been completed since XX/XX/XXXX. I ordered an inspection on XX/XX/XXXX. I have called the Truist Claim Check department at XXXX on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX requesting a confirmation that an inspector is scheduled to come to my home so we can proceed with releasing the {$29000.00} that is being held in escrow. I have been told for the 5th time that my inspection request is being escalated to a higher level. Each call I place is answered by telling me that the issue is being escalated to a higher level. I paid for the repairs out of pocket and need to get the insurance funds released. To date, no inspection is scheduled. There are also additional timing issues after the inspection ( receipt of the report, review of the report by Truist, issuance of funds, mailing of funds ) is completed and I fear that it will take another 25 days beyond the inspection to release my funds. The representative has offered to send 10 % to help relieve tension, but I find this unacceptable. I have paid in full and completed the covered repairs, now I want my funds released.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34286
Submitted Via: Web
Date Sent: 2023-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-23
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Truist bank decided to declare my account as fraud. They shut me out of my. Account last week of XXXX, did not pay my automatic withdrawals so I lost my life and car insurance and a payment for a personal loan. I was told i couldn't spend my money how I wanted. I have a friend XXXX who does not work in a country with Wi-Fi internet towers plastered everywhere consequently he and his workers use steam cards. The site said they could. They need to upgrade apps, talk to banks and businesses. Excuse me I know this person. At the same time he had deposited checks into my account. At this point I told him not to approve as the bank said they were closing my account to fraud which I said wasn't. I didn't get anything from the bank about a problem until after XXXX, consequently they held my automatic deposit and I couldn't pay bills, get food, gas nothing. I am XXXX XXXX I want an apology, double my direct deposit amount and their higher than XXXX attitude diminished. Since when can we not spend our own money for a friend and not told it's fraud. XXXX XXXX XXXX and now I don't want a us bank. Something is wrong with this system. I earn, I spend not fraud. Those two deposits were to be placed on hold, but they moved to my account causing overdraft fees, one hand doesn't know what the other is doing at this bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34691
Submitted Via: Web
Date Sent: 2023-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-23
Issue: Getting a line of credit
Subissue:
Consumer Complaint: On XXXX XX/XX/2023, I living woman XXXX XXXX XXXX was denied a consumer personal loan at Truist Bank XXXX Scenic highway XXXX XXXX, Ga XXXX. XXXX XXXX XXXX XXXX # XXXX. I requested/submitted an application for {$7000.00} to purchase a dwelling unit for my safety and a automobile for traveling and was denied. I seen an advertisement online for personal consumer loans and it does not state that a credit score of XXXX is required before applying nor did it say anything about my creditworthiness! Its False advertisement, Furthermore, because my social security number ( credit card ) was used and I received NO benefit. This is proof of Fraudulent activity ( unauthorized use of credit card ) on behalf of Truist I am aware that according to FEDERAL LAW, banks are not allowed to loan credit and are also not allowed to loan their own or their depositor 's money Public Law 73-10 Hjr 192 Adverse Action against a consumer is AGAINST THE LAW according to the Equal Credit Opportunity Act which is confided in 15 U.S.C 1691c and is pursuant to civil liability under 15 U.S.C 1692k. You are subject to criminal liability for violating 15 U.S.C 1691 as I have proof that I was discriminated against by Truist Bank due to the response I received. Truist reported to all 3 CRAs witch has lowered my credit score and states its high RISK I am also requesting for that hard inquiry to be removed from my credit report! As its damaging my life. I am requesting that I receive the full amount of {$7000.00} for my personal use, its my right to have a safe place to live and safe travels! Sincerely, Without Prejudice, All Natural Inalienable Rights Reserved UCC1-308 By : XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-22
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I opened an online savings account on XX/XX/2023 in the amount of {$50.00}. This was the second savings account I have opened. A week later, Truist bank locked my online account access. I called the number provided and spoke with several people. They told me I would have to travel 2,000 miles from my home to close the newly opened savings account. RESOLUTION Change policy and procedures to best reflect online banking and not have a customer travel outside her home/state to do business. This defeats the purpose of online banking.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 856XX
Submitted Via: Web
Date Sent: 2023-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened a new Checking Account with Truist Bank on XX/XX/2023 w/ an opening deposit of {$50.00}. On Thur. XX/XX/2023, I was advised by telephone banking that I needed to contact XXXX XXXX re : some type of status, that still has yet to be disclosed to me on the account. XXXX XXXX advised me to request a report and file dispute b/c there may be inaccurate information reporting re : my banking history, which has been in process and report is yet pending. On XXXX XX/XX/2023 My Employer XXXX sent my {$500.00} payroll direct deposit to this banking institution. I went in the branch to withdraw my funds per the advice of Early Warning. At that time Branch Manager, XXXX XXXX XXXX XXXX XXXX, TX XXXX assisted me with withdrawing funds and closing the account. He also advised they see my employer direct deposit, and they are sending the funds back to my employer. It has now been 5 days that the return of my hard earned wages are yet pending. It doesn't take this long for direct deposit to be sent, and it shouldn't take this long for it to be returned. I find this to be an abusive practice, and my money is being held hostage. I have essential bills for my livelihood that have gone unpaid, and my creditors do not understand that the banking institution is holding my money for no valid reason. My livelihood, stability, credit, and my integrity are on the line here. This financial institution needs to be held accountable for their lack of integrity, and honor to me as a customer, and any type of fine or interest that they can grant me should be issued due to my financial hardship that has been caused by this case, along with an immediate resolution of releasing my funds is necessary with the utmost urgency. Thanks in advance for your time and assistance with regards to this matter. Respectfully, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75067
Submitted Via: Web
Date Sent: 2023-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-22
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: I opened an account and closed it shortly after. In person. I signed papers. Now I'm receiving emails saying I have a credit card or an open account. I have called these people several times in my city and they don't answer the phone. I don't know what else to do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WV
Zip: 25404
Submitted Via: Web
Date Sent: 2023-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am a current Truist Bank, and I own a local real estate brokerage. On XX/XX/XXXX, I deposited a commission check into my account like I always do after closing. The check is from a reputable local real estate closing attorney. I have deposited dozens of checks from this attorney into this account. The next day I received an email that the funds were under investigation and that I would not have access to those funds until XX/XX/XXXX. They did not tell me the day the check was deposited in my account, they told me the next day. No one called me and explained why this was happening or what the process was to use the funds. The email says that I should check my balance every day until the funds show they are available. Today XX/XX/XXXX, the funds are showing as available just like the email said. So I decided to go ahead and pay the bills electronically. I believe I paid scheduled about 12 electronic bill payments and wrote 2 electronic transfers to employees that needed to get paid from this transaction. All of those bills were paid using my account/routing number. I would not have initiated those payments if I did not see an AVAILABLE balance. Nothing on the account said it was restricted or still in an active investigation. I then decided to use my debit card linked to this account to purchase something, which was denied. I called Truist, and they told me my account is restricted and in an investigation and that I do not have access to my funds. I told the lady on the phone that my account shows that I have funds available online, and nothing says my account is restricted. I also told her I scheduled bill payments using the account because it showed that my balance was available. She said that I should have access to my money on XX/XX/XXXX. I told her I would most likely receive overdraft fees for all those items. She offered no help and ended the call. This is entirely unacceptable. I need these funds to pay my bills and employees. Truist Bank should not be allowed to hold my funds for extended periods without giving me any explanation. Then they tell me I could use the funds when I see an available balance. I see an available balance, but they deny my debit card transactions, decline all of my bill payments, and I have no access to my money. Not only that, but I will incur overdraft fees for every bill and check I scheduled today.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 294XX
Submitted Via: Web
Date Sent: 2023-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A