Date Received: 2023-02-20
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Due to a software upgrade Truist has restricted my checking and savings for at least 2 weeks. I have had this account for 18 years. I have been to a local branch and called customer support. Due to this I am not able to access funds to pay my mortgage, car, health insurance premiums or dental insurance premium.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30082
Submitted Via: Web
Date Sent: 2023-02-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-21
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: We open a Business account with Truist Bank on XX/XX/2022, Deposit XXXX cumple day later they tell me that my account will be closed, since that they I have txt msg with the president of the bank say she will be give me my check back and nothing yet Is been 5 month not recieved anything, they send my information to the XXXX I don't know why, I have not recieved nothing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34234
Submitted Via: Web
Date Sent: 2023-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-21
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: My mother recently passed away on XX/XX/23. On XX/XX/XXXX, I received the letters of administration & forwarded them to my mom 's banker same day and told her I wanted to pay off her Truist credit card immediately which was due XXXX. Instead of replying in a timely fashion while still holding my mother 's accounts closed, Truist turned the account over to XXXX collection agency! They called me from a scrambled number and insisted I owed them and Truist was their client. When I checked with XXXX XXXX at Truist she said I had to pay them. As soon as she released my mother 's funds, I opened an estate account and paid all my mother 's bills. I sent a check to XXXX and they refused to cash it. After 7 days I called them and they scoffed at the starter checks that every other creditor had cashed, and told me I could not sign the checks " The Estate of XXXX XXXX XXXX '' which is how the bank told me to sign the checks. They refused to deposit the check! and then extracted personal information from me in a very sleazy way, insisting they want to make an ACH withdrawal from the estate account now. I am not comfortable with this XXXX and I am XXXX that they refuse to cash the check, and have the nerve how to tell me to sign it. I am only trying to pay the bill off in full!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10011
Submitted Via: Web
Date Sent: 2023-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-21
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: THE COMPANY REGIONAL ACCEPTANCE CORPORATION PURCHASED A DEBT FROM ANOTHER COMPANY AND I HAD NO INVOLVEMENT WITH THE TRANSACTION ACCORDING TO 15 USC 3002 I AM A NATURAL PERSON WHICH MEANS MY NAME IN ALL CAPS IS NOT MINE. MY NAME IS XXXX XXXXXXXX XXXX XXXX. 15 USC 1692 ( A ) ( 1 ) The term " Bureau '' means the Bureau of Consumer Financial Protection. XXXX, XXXX, and XXXX are assumed to be credit Bureaus and there is only one Bureau and that is the Consumer Financial Protection Bureau. On XX/XX/1933, Congress enacted HJR-192 to suspend the gold standard and to abrogate the gold clause. This resolution declared that " Whereas the holding or dealing in gold affect the public interest, and are therefore subject to proper regulation and restriction and restriction ; and whereas the existing emergency has disclosed that provisions of obligations which purport to give the obligee a right to require payment in gold or a particular kind of coin or currency... are inconsistent with the declared policy of congress ... in the payment of debts. this resolution declared that any obligation requiring payment in gold or a particular kind of coin or currency, or in an amount in money policy, and.. Every obligation heretofore or hereafter incurred, shall be discharged upon payment, dollar for dollar, in any coin or currency which at the time of payment is legal tender for public and private debts. 15 USC 1681 ( 3 ) ( E ) ( e ) The term " investigate consumer report '' means a consumer report or portion thereof in which information on a consumer 's character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who XXXX have knowledge concerning any such items of information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32256
Submitted Via: Web
Date Sent: 2023-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-20
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: I opened a Business line of credit back in XXXX while I was employed at BB & T. The line of Credit agreement states that this line was only active for 3 years and then it matured and I would have to renew if I wanted the line still. I left Truist ( BB & T ) as an employee in XXXX because I did not agree with some of the things I saw happening to not only employees but also the customers. This line of credit matured XX/XX/XXXX. It had {$100.00} annual fee that was supposed to be charged at origination and every anniversary until maturity as it states in the loan agreement. At maturity Truist decided to charge me another {$100.00} annual fee but the line of credit was already closed. I spent over 43 hours on the phone and in branches trying to resolve this while getting hung up on numerous of times, promised calls back that never happened. I filed a complaint with the CFPB and that is when I got Truist 's attention. A lady out of GA reached out to handle the complaint. She left a response stating that I was still responsible for the annual fee that they assessed after maturity. So I was being charged 4 annual fees on a 3 year line of credit. What is not seen in her response is that she called me afterwards to say that she agreed that I should not have been charged the {$100.00} fee with the line of credit being closed. She sent out a check for the {$100.00} in the mail to me. Fast forward to XXXX. The line of credit has been closed out for over a year now. I just received a letter in the mail stating that Truist has charged yet another {$100.00} annual fee on this closed out line of credit. It also shows again that there is {$0.00} available balance. So they are charging me an annual fee on a closed line of credit that I can not even access. Sounds like XXXX XXXX XXXX all over. This is the definition of unfair and deceptive lending practices. I called into Truist and spent over 3 hours on the phone over the last several days trying to get this fixed, again. I was told supervisors were going to call me. I have been hung up on 3 times so far. I was told I need to drive to a branch to fix this but the branch says they can only refund fees up to {$75.00}. I shouldn't have to drive anywhere and waste anymore of my time. I am sending my story out to a few different attorneys that specialize in class action law suits against financial institutions. If anyone else has experienced the same issue where the bank is charging you fees on a closed loan product you should reach out to an attorney as well. Truist should be held accountable for these deceptive lending practices. Truist should change their name to I which is the only thing they stand for, themselves. There is clearly no more Trust in Truist anymore.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29579
Submitted Via: Web
Date Sent: 2023-02-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-20
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: My XXXX passed away in 2017 and I have been trying to close out the account. I have contacted the bank in Florida and their office in North Carolina to try and resolve the issue to no avail. I have sent all pertinent information as requested but it seems like they are sending me in circles.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02368
Submitted Via: Web
Date Sent: 2023-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I run a very small business and it's still rebuilding due to the Pandemic. Each and every time I make a deposit from a well-known business, Truist 90 % of the time put a 10-day administrative hold on my money. I have experienced this craziness for a year now. Who holds checks in this day and age?. In the meantime, Truist has already withdrawn the money from the checks that are on hold. I HATE this bank and will be changing to some other establishment. The merger has been nothing short of havoc. I have another business account that was very well established with SunTrust. I continue to read the reviews on the horrible Trusit bank. It makes no sense to hold checks like back in the 90 's. I know about 5 people who have closed their account due to the low rating and holding checks for 10 days. It's hard enough to keep a business going. I have payroll and more importantly bills to pay. Stop putting hold on XXXX to XXXX checks from well established companies. It would be different if the deposited checks had not cleared the bank. How do I k now? I always call the company who issued check to my company to see if it cleared their account. I even wrote a personal check to my business and a hold was put on it as well. I checked my personal account, and it clears the very next day because it was deposited prior to XXXX the day before. Just downright outrageous. Just what kind of bank is this? You go into customer service and it's a total waste of time. They can't say anything but " sorry, that's the rule, 10 days. One banker told me to have the company to cashapp the check for the services I rendered. WHAT??? The bank manager assured me after the account was at least a year old, I would no longer have administrative holds. The companies I work for are very well established and have never written a bad check to me. Also, one bank manage told me to ask for XXXX as payment for the work I do for them. I thought that was a very unprofessional remedy to my problem. I sold a vehicle to XXXX XXXX in XXXX Ga. I was given a cashier 's check for the proceeds. The dealership also uses Truist as their bank. It was basically a Truist to Trusit type transaction and Trusit still put a hold on my account. I feel as though they are using everyone 's money to gain interest for their horrible bank. I made a deposit on XXXX for XXXX plus just to find out there is another administrative hold of 10 days.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2023-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We were having problems making payments and given a 6 month forbearance for Covid 19. My wife spoke to Truist and we were given another 6 month forbearance for Covid 19 and at end of forbearance period Truist refused to take our agreed to monthly payment. They asked for a lump sum to make up for past payments under forbearance. We never had a problem with Sun Trust but Truist employees screwed up numerous times and they could see it in their records. The employees reviewed notes in their records which showed their mistakes but never corrected. Truist sent us a form to fill out on how to handle past amount due and we requested to put at end of mortgage. At first Truist said they never received and then said they had received late. The interesting part was one employee said one thing and the other something different. Now Truist had sold mortgage to XXXX XXXX XXXX and won't give me copies of what was agreed to. I think the federal government needs to step in and straighten this company out. Next step should be a class action lawsuit for illegal loan practices between Truist Bank and now XXXX XXXX XXXX as they can't get their dates straight.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30114
Submitted Via: Web
Date Sent: 2023-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-18
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On XXXX XXXX I log into my Truist Checking account, which was originally opened around XXXX, to check and see why an auto-pay payment had not gone through. In XXXX I created my Revocable Trust, obtained certified Trust Certificate, and updated all my financial intuitions to reflect my Revocable Trust with me the Trustee including XXXX ( now Truist ). This checking account is my lifeline. All deposits, online bill payment, paper checks, SS XXXX deposit, etc. My checking account is no longer visible, I have no access to my money. So I call Truist at XXXX XXXX XXXX XXXX, XXXX XXXX, NC XXXX. No answer. I call back in XXXX mins and get connected with banking agent. I explain my situation. She tells me who I need to talk to and says she will transfer me. To add insult to injury I get a VM. I left a message and XXXX contact numbers. Hours go by and no return call. So I drive to the branch office located at XXXX XXXX XXXX, XXXX XXXX NC XXXX XXXX I meet with XXXX XXXX Relationship Banker. I explain that my lifeline checking account is no longer accessible on line. This is when I'm told Truist made policy changes that went into effect XXXX XXXX XXXX and the new rule is Trustee 's can not write checks or do online payments. Never did she offer any supporting documentation. She leaves the office to go speak with someone. After about XXXX minutes, I got up and looked around to see what happened to her. Not long after she comes walking back.She sits down and tells me she may be able to help if I provide a copy of the Revocable Trust. The contents of my Revocable Trust is none of their business. That's why there's this thing called Trust Certificate that is certified and signed by attorney and notary. They have that. The checking account is under my name, SS number, address, etc. She tells my if I'm unwilling to give them a copy of the trust there was nothing else they could do. At that time I told her I wanted my money. XXXX then tells me it will be a week before they have the money because of the sum. I told her Truist had not heard the last of me, I was contacting the XXXX, and anyone else I could for what I consider an illegal action. Need I say, I got angry at the fact that they locked me out of my checking account, no notice, no warning, no nothing. So, I filed a complaint with the XXXX XXXX XXXX on XXXX after returning home. I emailed my attorney notifying them I need another Trust Certificate so I can open a new checking account under the revocable trust agreement. I can not get that until the evening of XX/XX/XXXX. Starting the XXXX I have to establish a new checking account with a different bank, that is when Truist decides to give my money. I'll have to Re enter all auto pay payee information, bill pay information, direct deposits from, Social Security XXXX, IRA 's, and so on. Sad thing is, all that information is readily available via my online checking account which I can no longer have access to. I'm turning XXXX this year if I make it to my birthday. I have major health issues including a XXXX XXXX. I have an adult son that has gone missing for over XXXX weeks now, missing persons report filed. I do need this added stress. And XXXX XXXX sitting across from me saying how she understands how this could be upsetting. She has no idea and I told her so. Truist has been contacted by the XXXX. Truist emailed and said they were working on it. I logged into Truist today XX/XX/XXXX, XXXX. No checking account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27106
Submitted Via: Web
Date Sent: 2023-02-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-18
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Reason for complaint : We have a trust account with Truist Bank which includes a checking account, savings account and debit/credit card. As of Sunday, XX/XX/XXXX we have not been able to view our account balances and activity. As of this writing, XX/XX/XXXX, we are still unable to access our accounts through the Truist app or by going to their website, Truist.com. I was unable to contact anyone person or department as the bank was closed on Sunday and the recording said their business hours were from Monday to Saturday. We were not aware of this and we could not contact the bank in case of a need on Sunday for assistance. On Monday, XX/XX/XXXX, I contacted Truist customer service to find out why I was unable to access our account. After being transferred several times, I was told our accounts were blocked however no one was able to tell us why and we were directed to contact the local branch of Truist as they were the only ones able to correct this. We contacted the branch of Truist located at XXXX XXXX XXXX XXXX, XXXX XXXX XXXX Florida, XXXX on XX/XX/XXXX and spoke with XXXX who is the Branch Manager. I was told that the account was blocked because there was a system update over the weekend and some documents were required by the bank before we could access the account and that we must come in to complete and sign this document. We went home to complete the 4 page Trust Certification along with copies of our drivers license and personally delivered this to the branch on XX/XX/XXXX. We were also told that we MIGHT be able to have access by Friday. This account was renamed as a trust on the advice of our attorney in XXXX of XXXX and owned individually prior to that for probably 2 decades. At no time were we informed that this documentation was necessary nor we informed that the accounts would be blocked. All of this could have been prevented if we had received communications by text, email, phone or mail that the document was now necessary. Had this occurred we would have gladly obliged and completed the form prior to blocking access to our account. If this type of action by the bank was not illegal or regulated, it should be! Banks should not be able to take this type of action without informing the customer in advance. I have had interaction with this Truist Bank branch personnel previously and customer service ( and attitude ) is non-existent and remains so to this day. We are very concerned and worried since we are unable to see balances and activity in these accounts. Everyone is told to monitor their financial accounts frequently and report any unusual activity to the financial institution. Since we are XXXX seniors and for us it is important that we keep track of what we have since this is all we have! Still waiting
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33406
Submitted Via: Web
Date Sent: 2023-02-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A