Date Received: 2023-05-17
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I opened a new account after seeing multiple advertisements of {$400.00} bonus for opening a new account and making {$1000.00} in direct deposit. The offer said that I had 90 days to meet the requirements of the bonus offer and even offered a negative balance buffer ( advertisement attached ). They misled me into making the transactions I made with their advertisements and then took the bonus opportunity away by checking my account for eligibility at the exact time it was fit for them to not give me the bonus. All while promising 90 days to meet all eligibility criteria. I completed the required activities but the bank denied my bonus by checking the account for bonus eligibility on the day it was not ready. The bank has provided bonus to accounts of my friends when they didn't have any balance for the first few days but later did - the same situation as mine but the checks on the account happened on a different day. The bank 's customer service representative XXXX himself agreed with me on the chat that I should have had 90 days to complete the requirements for the bonus ( chat attached ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22182
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: I am writing to bring to your attention a pressing matter regarding my loan obtained from Service Finance Company. I entered into a loan agreement with the company with an initial principal amount of {$20000.00} and an interest rate of 9.99 %. Despite making timely payments, I have encountered a concerning issue wherein my principal balance has been steadily increasing since the initiation of the loan. To date, I have made all payments promptly and have never exceeded the due date. Furthermore, I have taken the initiative to make early payments, demonstrating my commitment to fulfilling my financial obligations responsibly. Despite these efforts, my principal balance has inexplicably reached an alarming high of {$20000.00}. This indicates that my payments have been consistently applied towards interest alone, while the principal balance remains untouched. This issue is not unique to my situation, as similar complaints have been reported by consumers. This pattern suggests a systemic problem within Service Finance Company 's loan servicing practices, warranting immediate attention and intervention from regulatory bodies such as yours. I kindly request that the Consumer Financial Protection Bureau launch an investigation into the practices of Service Finance Company to ascertain the reasons behind this alarming discrepancy. I believe that such an inquiry is necessary to protect consumers from potential predatory lending practices and ensure compliance with fair lending standards. I have attached copies of all relevant documentation, including my loan agreement, payment receipts, and any correspondence exchanged wit h Service Finance Company. These documents should serve as evidence supporting my claim and aid in your investigation. I appreciate your prompt attention to this matter, as it directly affects my financial well-being and raises concerns about the integrity of Service Finance Company 's lending operations. I trust that the Consumer Financial Protection Bureau will take swift action to address this issue and protect consumers ' rights. Thank you for your time and consideration. I look forward to a favorable resolution of this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95670
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: Per UCCC 3.301 ( 1 ). The financing bank was acting illegally. Regional acceptance corporation was only the assignee to a sales contract and therefore committed a crime by taking security in addition to the purchased automobile. XXXX XXXX XXXX v La Joie ( Okla ) 537 P2d i207, 86 ALR3d 309
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23235
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: I closed a checking account with Truist bank on XX/XX/23. This was approximately a 30 minute process and I was assured that the account was closed. The bank proceeded to keep a one cent balance in this checking account and then subsequently charged me a XXXX XXXX fee for not keeping a minimum balance. This fee was charged on XX/XX/2023. Please evaluate if this is a chronic problem from Truist bank similar to the previous practices of XXXX XXXX several years ago. Also, please contact Truist to confirm this account is closed since I no longer trust any of their representatives.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27455
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Truist bank - I was charged for a payment yesterday. The account is not supposed to be paid if I dont have the full amount hence my account overdrawn by > {$200.00}. Then another transaction posted again. All this time I was trying to get my account in good standing but their XXXX wasnt working so I couldnt get money into my account. They charged my two overdraft fees as a result even though transactions are not supposed to pay if I dont have the money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 208XX
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: - Since my brother 's death, I have made 15 mortgage payments on this account totaling over {$20000.00}, but Truist Bank still refuses to apply a single penny of it to the account. - Truist Bank has made several empty promises to me to resolve this issue in the last 15 months, but have taken no actions to resolve this matter. The Garn-St.Germain act requires mortgage lenders to work with survivors to allow them to assume the Loan Modification which was under way when my brother died. - Truist Bank completely ignores their responsibilities as listed under the Federal Laws covered by the Garn-St. Germain act to assist the survivors of a deceased mortgage account holder. - I have even had the deed to the property retitled in my name, but still Truist Bank refuses to provide any actual assistance to me and my family. TRUIST Mortgage Loan # XXXX My name is XXXX XXXX. I have been appointed by the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Maryland ) as the Personal Representative ( Executor ) of my deceased brother 's estate. I am also the legal next of kin as well. This VA backed loan is under his name XXXX XXXX XXXX, and he passed away on XX/XX/XXXX. I immediately contacted the bank and made them aware of his passing and that I will be taking over monthly payments. There have been 15 monthly mortgage payments made since his death. TRUIST has been in possession of the following documents since XX/XX/XXXX : -- Death Certificate -- State of Maryland Letters of Administration ( Personal Representative ) -- Homeland Security Form required by TRUIST. My brother was coming out of a forebearance plan with TRUIST and was given a Loan Modification Package which arrived after his death. I have been promised repeatedly since XX/XX/XXXX that this modification package would now be sent to me to administer as part of the estate. As of today, XX/XX/XXXX, I have not been given any control over this mortgage, even though I have often reminded TRUIST of their responsibilities under the Garn-St Germain Act, again with no response and no one assigned to work with me. Please advise what courses of action are available to me. Thanks for your assistance, and please advise if you need copies of any documents I have. XXXX XXXX XXXX XXXX XXXX XXXX XXXX MD XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 207XX
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My bank : SunTrust merged into Truist. 1-1/2 years ago. I had an interest only HELOC. Until XX/XX/XXXX, payments went to where they were supposed to ( using app- or online service. ) From XXXX to XXXX payments to interest only, could only be made by calling loan department, ( not online or app ) XXXX payment, I had to call Truist loan company to make. Truist loan dept, tried to make it interest only payment - but system no longer acknowledges that type of payment. After 6 calls, & attempts to backdate payment, ( & a trip to the XXXX XXXX XXXX ) reverse from principal only to interest only, they were unable to accomplish. My account now is listed as not paid for XXXX, & I can not pay the XXXX payment. I am told by Truist there is nothing that they can do. [ ( There is an original problem with the merger that they opened a whole new HELOC- in addition to my no-interest- which they added fees onto ) My original XXXX loan- was that charges ( eg. Insurance ) be added to existing HELOC balance.. ]
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33782
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: I am submitting this letter to request the immediate removal of the following accounts and associated information from my consumer report. The accounts and information listed below should not be reported on my consumer report, as their presence constitutes a direct violation of the Fair Debt Collection Practices Act ( FDCPA ) and the Fair Credit Reporting Act ( FCRA ). I insist on the prompt deletion of these accounts and information from my consumer report, as their continued presence violates multiple laws. Please take immediate action to remove these accounts and associated information without delay.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Dear Sir of Madam, On XX/XX/2023, we paid off our mortgage from Truist Bank, Loan Number XXXX. On XX/XX/2023, I called Truist bank, spoke with a XXXX to pay off any balance amount for getting a lien release. She told to download the payoff statement that showed a 'Total amount due to pay loan in full : {$200.00} ' with an interest of XXXX cents ( {$0.00} ) per day. Instead of taking the payment over the telephone, XXXX insisted on wiring the funds to them or pay by non-existing escrow account. According to the payoff letter/statement, there was an option to pay by mail. On XX/XX/2023, I mailed a check for {$200.00} along with payoff statement with 6 days of interest ( XXXX cents ) to allow for the mail delivery. On XX/XX/2023, I called Truist XXXX and spoke with a XXXX who acknowledged receiving the check, but said that it was returned to me as they received it late ( Check was stamped on XX/XX/2023, after about 7 days ). He said that the payoff amount increased to {$740.00} without explaining how {$200.00} jumped to {$740.00} even though check was mailed on XX/XX/2023, with additional interest payment for 6 days till XX/XX/2023. When I explained to XXXX that I had no control on mail delivery and paid additional interest to cover the days, he did not have any answer and insisted on payment of {$740.00} and told to file a complaint ( XXXX XXXX. XXXX ). Reluctantly, I paid {$740.00} over the telephone, expecting that Truist would resolve the issue and refund us the extra payment of {$530.00}. Unfortunately, we did not receive any refund nor response nor follow-up as promised by a supervisor XXXX who XXXX had discussed with previously. On XX/XX/2023, I wrote a letter to Truist Bank regarding this error. Today, I received a letter from them stating that because the payoff was received on XX/XX/2023, the amount was changed to {$740.00}. There was no explanation regarding how XXXX cents per day interest would generate the difference of {$530.00} in one day. As you can see, we paid for additional 6 days of interest. We have reasons to believe that Truist Bank has overcharged us to enrich themselves and defrauded innocent consumers like us. Please take necessary steps to refund our money. Thanking you, Yours Sincerely, XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94560
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Im a customer with Truist Bank off XXXX line in XXXX TX and I went to this location to deposit my accident settlement check into my account I have had for years. Along with my ex husband and son who both deposited checks from the same law firm. My son cashed his check the same day with no problem and my ex husband deposited his as well with no issues. I was then asked a lot of questions from XXXX XXXX took the checks and deposited them on XXXX. XXXX the bank blocked my debit card the whole weekend without being able to access any funds.XXXX I go into the branch they say my check is counterfeit and that it will be returned. However the check they are holding they deposited partially some of the funds and still my card is blocked. They have verified me by my ID SSN DOB ADDRESS but still treating me like I am a criminal and have disrespected me to the fullest. XXXX the rep from the call center refused to allow me to speak with another representative and said that she will hang up on me if I keep asking questions. The branch manager XXXX I spoke with her on XXXX at another location and she stated that she could not help me the fraud department was closed and that she could not give me the funds I had in my account before the check was deposited but however on XXXX she gave me a partial amount of the available funds {$110.00} and I asked for a receipt she said they do not provide receipts for withdrawals. So after she was able to scrape up my receipt I asked her why did she not assist me Saturday and her reply is XXXX XXXX let me know he dealt with you on XXXX so i can give you the funds you had available. My question was if Im a fraudulent person why are you able to give me money from the account you all have blocked and she did not answer. I talked to the fraud department and asked the same question to find out that the branch manager didnt have authorization to give me any funds. I spoke with a lady The issuing company was also on the line and sent me an email of my check clearing their bank. I was advised to file a complaint due to the unfair treatment of TRUIST BANK. I feel that not only was I discriminated against but as a customer they dropped the ball.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75061
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A