Date Received: 2023-05-23
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I called Lightstream because I did get a loan from XXXX for a debt settlement with a much lower interest rate. Light stream is making me pay the loan off on Thursday, XX/XX/XXXX when I want to pay off the loan today to avoid excessive interest fees. They told me I could not pay off the loan today Tuesday, XX/XX/XXXX and I had to wait until Thursday, XX/XX/XXXX this is illegal and I want Lightstream to pay me back the interest I was over charged about {$400.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20602
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This complaint is against the XXXX process for Hurricane damage. After waiting nearly 2 years for a settlement on the insurance claim, a check was sent in and the process with XXXX began. After reviewing other complaints it has become apparent that this companies tactics are deliberate and they deliberately delay the payment of partial if not all of the payouts to begin repairs. After many phone calls I continue to receive the same answer of " oh but we need such a document '' then 2-4 days a check. Another call results in " oh but we need this document '' then 2-4 days and a check. When is someone going to audit these people and clear this up. Do you not care about the consumers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 707XX
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-23
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Truist had offered a {$400.00} banking bonus. I had created an account but was not allowed to login in, make a deposit or anything as truist had never sent account information or a account creation link. I had waited to receive my debit card to create the account, as truist asks for this information. I never received it. The account was almost like it was never created. I had created another account, was able to login and deposit money. I had spoken with customer service on multiple occasions, asking if XXXX account had the bonus applied, they all assured me it was. I meet the criteria, and truist now says because I had created a first account, they had refused me access to it, that they can not pay out the bonus. This is false advertising and seems deliberate on truists part. Lure customers in with a bonus, refuse access to the account, then deny the bonus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20878
Submitted Via: Web
Date Sent: 2023-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-23
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Three companies made a hard inquiries on my credit report on XX/XX/2023. XXXX XXXX, XXXX XXXX XXXX XXXX and Regional Acceptance. The number that was listed for Regional was XXXX but their mailbox was not set up. The other two was not listed on the report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30135
Submitted Via: Web
Date Sent: 2023-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check from my attorney which was from a XXXX XXXXXXXX XXXX account for XXXX XXXX. I have not had any issues with my account other than the funds being low because I have been out of work all of 2022 due to a car accident and a decline in the mortgage industry. My bank Truist just decided to place a 10 day hole on my funds. My account was not negative and I do not bounce checks so why are they able to do this to me? They hit me with a mysterious nsf fee last month and had to refund this to me because the bank employee said it was an error. I simply want to know why I am being harassed by this bank with my money and charged unlawful fees and having holds placed on my deposits its insane.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28677
Submitted Via: Web
Date Sent: 2023-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-23
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Please refer to the events that happened regarding this complaint below : 1 ) XX/XX/XXXX - I applied for business credit card from Truist Bank. 2 ) XX/XX/XXXX - Truist Bank approved the business card with {$20000.00} in credit limit and sent the card to me via mail. 3 ) XX/XX/XXXX - I used {$20000.00} on the card. 4 ) XX/XX/XXXX - On first statement, I found out Truist decreased the credit limit from {$20000.00} to {$6400.00} without any notice, and after I already used the card within the limit on XX/XX/XXXX. 5 ) XX/XX/XXXX - Truist closed account due to over-limit balance on card. Sincerely, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30024
Submitted Via: Web
Date Sent: 2023-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-24
Issue: Getting the loan
Subissue:
Consumer Complaint: They are utilizing illegal practices and I didn't realize it until the sign up process was so sketchy. They are trying to boost your credit by making unsolicited deposits in your personal bank account and demand to have the money sent back to them as their process of verification. They asked me to load two XXXX gift cards with XXXX dollars after they made a XXXX deposit in my personal bank account. I couldn't get the gift cards to load so they tried to make me get a bitcoin deposit. They are trying to qualify you for a loan you are would never qualify for by boosting your credit this way. It is an Illegitimate lender.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-23
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XXXX XX/XX/2023, I notified Truist Bank security team that I had a fraudulent wire transfer sent from my bank to their bank. I tried to give them the account information. I did not ask for account details I requested they flag the transaction until they could speak with my bank. They REFUSED. They would not even collect their account number from me that the fraudulent wire was sent to. I requested to speak to a manager and was put on hold in excess of 20 mins. Then the call dropped. I called multiple times to request swift resolution/action before the funds could leave their bank. They REFUSED and kept redirecting me to my bank. There are zero after hours procedures/protections in place for consumers when these activities take place within these banking institutions Truist Bank and XXXX. Im disappointed with the level of disconnect and follow through on a bank wire transaction
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: 96744
Submitted Via: Web
Date Sent: 2023-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Opened a Truist account online on XX/XX/XXXX, deposited money, got XXXX emails over the next few days everything was fine. Card was shipped, etc. Then I tried to check my balance on XX/XX/XXXX and was told it was shut down and I had to go to the bank. Went into the branch on XX/XX/XXXX spoke to XXXX and they verified my ID because it said that's what was needed. Then she saw it was closed for fraud, so she called the fraud department, they said they would get back on Monday. She called me today XX/XX/XXXX and told me to call the fraud department. I called them and they said I had to go to the branch, so I am back here now and they refuse to reopen the account because they cite fraud but they refuse to tell me how or what kind. I assumed it was because of my full legal name change last year, because that's what I was told by XXXX and that I'd need to verify myself at the bank. Except at the bank they say that's not the issue. Unbelievable they didn't try to verify my identification if they saw XXXX different names connected to my social security card. It's not fraud on my part but it would seem that way on theirs. I want this bank to apologize and give me a valid reason as to why they can't leave my account open.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33578
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened a Truist One checking account with Truist at the beginning of XXXX, XXXX. Part of the terms of opening the account were a {$400.00} bonus for opening an account if the customer provided XXXX or more direct deposits totaling {$1000.00} within 90 days of opening. I had {$1600.00} in deposits via XXXX different direct deposits in the first XXXX months of opening, while also maintaining a positive balance for the duration of the accounts existence. I verified with Truist after opening the account that I had used the proper promo code when signing up, and would be eligible to receive the bonus. At the beginning of XXXX I received a notice from Truist that I would not receive my bonus, because I did not meet all the qualification requirements of the offer. After receiving this email I verified that my direct deposits and positive account balance were more than sufficient to meet the terms set forth by Truist, and contacted them to try and resolve the issue. They received my call and told me they would open a case, but have yet to get back to me despite being past the timeline they set forth for a resolution. I have been very frustrated with the customer service provided by Truist, and feel that they are being misleading to their customers in an attempt to build their deposit base.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22201
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A