Date Received: 2023-07-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a paycheck from my employer into my Truist bank account before the 30 day relationship building period. They said theyd hold the funds for 14 days and Ill have access after it clears. Now, the funds have cleared but I still cant deposit, withdrawal, or access my account in any way. I deposited these funds XX/XX/2023 and they are were supposed to clear around XX/XX/XXXX. It is now XX/XX/2023 and I still cant access my funds. They have flagged my account for fraud. Ive been directed to call the fraud departme nt and Ive called on 3 different occasions and have been left on hold for more than an hour. No response from anyone. No one can help me at the branch either.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29526
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: There were several checking accounts that were allegedly opened up and seem to have been defaulted on. I need assistance with this issue as soon as possible. XXXX XXXX XXXX XX/XX/XXXX BB and T- XX/XX/XXXX XXXX XXXX- XX/XX/XXXX The banks above I have no connection to. Suntrust Bank, however, is a bank that I have been connected to but the balance seems to be off and incorrect. Suntrust Bank- XX/XX/XXXX Please, if you all would be able to investigate or remove that would be ideal and great. It's been difficult to open an account and move on life. Should you all need any assistance please let me know. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32701
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: REGIONAL ACCEPTANCE CO XXXX you charge Off this account on my credit and I have never received a 1099 form with the account report in as a charge off to the IRS it should not be still reported on my credit report.. you have to send that out to me in you failed to do so in your report this charge off every month on my credit report as a charge off its been charged off my account almost a year ago and its still reporting every month as a charge off
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77450
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Opening an account
Subissue: Confusing or missing disclosures
Consumer Complaint: I tried to open two accounts with Truist Bank online. I funded two new accounts with {$1000.00} and {$7000.00} from my current checking bank account. I received a letter in the mail on Wednesday, XX/XX/2023, that my account needed to be closed due to fraud dated XX/XX/2023. The statement on the letter stated that I could go pick up checks for the funds in my account. " 4. If funds are remaining in the accounts, a check may be mailed to the address on file if not collected at the branch within ( 10 ) ten business days. '' I went on Saturday, XX/XX/XXXX, and Monday, XX/XX/XXXX, they refused to issue me a check and stated that my funds would be held until further notice. They mentioned something regarding a written off debt from Suntrust, which Truist aquired. Which I have no idea when that occurred with Suntrust. They stated they would subtract the written off debt from the funds I deposited. One, they never mentioned that in the letter and I have not had a Suntrust account for over 15 or 20 years or more.. I don't recall any debts being written off at this point 15 or 20 years or more. My funds came from my current checking account with my current back. I contacted my bank and they stated that Truist never contacted them to confirm if the fund were fraudulent or not. Truist was also involved in paying credit card bills, closing accounts, and releasing funds from my uncle XXXX XXXX XXXX 's individual account to XXXX XXXX, the estate XXXX, without having the proper documentations from the XXXX, VA XXXX XXXX. The estate administrator fraudulently used the accounts when it should have been frozen. She closed the accounts and collected funds she knew she was no allowed to without the proper documentations, while leaving the credit card balance in unpaid. Due to not doing their due diligence, Truist is accessory to fraud and embezzlement of estate assets.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 230XX
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: on XX/XX/2023 I was informed by my employer that I was going to be laid off because of the company was bought out. In XXXX my former company mail me my severance check for 20 years of service. I had used my mobile application to deposit XXXX into my Truist account. After several day I was informed that my account was on hold due to a fraudulent check I did deposit into my account. Since then the current money in the account, plus the severance check and two more direct deposit checks from payroll from my new employer have been put in hold and a fraud case has been opened against me. I had showed to the bank the original check, a notarized letter from my former employer explaining the source of the check and some payroll documents. Truist did not want to accept these documents. I have a case number with them, but I have not been able to resolve the issue. I feel like I have been abused by their authority and I have not really got the answers from them in regard of what is actually the reason why they decided to do that. Since them my money is not accessible to me, and the bank do not want to help me out. I do not know where else I could turn for help. This situation is affecting me and my family. We are not rich and that money is very important for us. I am willing to provide more information, documents and anything else necessary to resolve this abuse.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 20164
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I bank with truist and I made a transaction on my account on XX/XX/2023, the transactions never posted in my account.my account was overdrafts by XXXX. The bank is telling me that I didn't have the funds in my account and that it posted on my transaction, which it never did. On XX/XX/XXXX, I used the last that I had in my account which was XXXX, the bank is charging me for transaction for the XXXX and XXXX, when I know funds were in my account. They continously tell me that I didn't have the money and that I can see the transaction. I have called 3 times and all 2 times told them, i don't see any transactions for the XXXX but on XX/XX/XXXX, I talked to a supervisor and she told me that she can see the transactions on XX/XX/XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32720
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: In the magistrate of XXXX XXXX ruling IRS discharge exempt 10 year XXXX XXXX bill of credit fund. Disciplinary malefactor judgment appellate and investment banker pleading for mercy. Please be compassionate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30223
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: To Whom it May Concern, We had a personal checking account with Truist bank in XXXX XXXX FL. We originally opened our business checking and savings accounts and our personal checking and savings accounts with SunTrust Bank, the predecessor company, in XXXX. We maintained and used these accounts continuously. Due to fraud activity in our personal account and Truist banks delays in resolving the matter, we moved our business to another institution and closed the accounts. We requested this account be closed in XX/XX/XXXX. Truist bank has been mailing checks from this closed personal checking account every week. They refuse to stop. We experienced some problems with unauthorized transactions in our personal checking account beginning XX/XX/XXXX, as referenced in a previous Consumer Financial Protection Bureau ( CFPB ) complaint number XXXX. Truist refused to resolve our issue until we filed a complaint against them with the CFPB. and after it was resolved on XX/XX/XXXX, we withdrew the funds and asked them to close the personal checking account in XXXX of XXXX. We have a letter from Truist confirming return of the funds from the unauthorized transactions in the amount of {$560.00}. This letter is Exhibit A. We also closed our other both savings accounts and business accounts in XXXX. Instead of honoring our request to close the personal checking account, they kept sending automatic payments from this account with no funds in it through their Bill Pay function out by check every week. We had stopped using the account. These checks are a weekly payment of {$20.00} to XXXX XXXX XXXX at our checking account at XXXX XXXX XXXX XXXX. The credit union gives us the checks when we visit. We have those checks, and we can submit the copies as evidence. Truist has also, despite our stop payment requests, been sending {$8.00} monthly to XXXX XXXX XXXX for a dental insurance policy resulting in confusion for the insurance company. We have a spreadsheet showing every payment made after our request to close the account and all the NSF fees they generated. These fees are the result of the bank sending payment from account that we requested they close and stop sending payment out of it. This spreadsheet is Exhibit B. We have a file of copies of every email they sent to us indication the payments were sent. This file is Exhibit C. We asked the Truist branch people to stop. They said we must go to the website. The website would not allow us to because the account has a negative balance because of the previous unauthorized debit problem. The website said call the number. We call the number, and nobody would talk to us, and we're told to go to the website. Truist gives us no way to stop these automatic payments. At this point, we consider these payments to be unauthorized transactions, because we requested that they close the account, and we stopped using it. We have a screenshot of their website indicating this. It is Exhibit D. Truist sent a letter XX/XX/XXXX, indicating the account is closed, but they did not say when it was closed. The letter demands we pay NSF fees for these checks they have been sending despite our request that they stop sending them. Exhibit E. They sent another letter XX/XX/XXXX, offering to settle the NSF fees in XXXX. Exhibit F. We responded to Truist about this problem XX/XX/XXXX. Exhibit G We have one check number XXXX Dated XX/XX/XXXX, that was returned for non-sufficient funds, and Additions Financial stamped the words ACCOUNT CLOSED on the top of the document. This check copy is Exhibit H. Truist bank is deliberately sending checks from an account they know they closed. This is possibly a violation of Florida Statute 655.0322 ( 3 ) ( c ) ( d ) as follows : FS 655.0322 ( 3 ) A financial institution-affiliated party may not : ( c ) Knowingly make, draw, issue, put forth, or assign any certificate of deposit, draft, order, bill of exchange, acceptance, note, debenture, bond or other obligation, mortgage, judgment, or decree without authority from the board of directors of such financial institution. ( d ) Make a false entry in any book, report, or statement of such financial institution, affiliate, subsidiary, or service corporation with intent to deceive or defraud the financial institution, affiliate, subsidiary, or service corporation, or another person, firm, or corporation, or with intent to deceive the office, any other appropriate federal or state regulatory agency, or an authorized representative appointed to examine the affairs of the financial institution, affiliate, subsidiary, or service corporation ; I suspect their activity has negatively affected our credit rating. I believe this because all my credit card interest rates have increased, despite us never being late on a payment, and our auto insurance rates have increased about 20 %. XXXX XXXX XXXX will not confirm or deny whether the rates were raised due to our credit rating. In XX/XX/XXXX, we visited their branch in XXXX, and they gave us a printout of statements for the year XXXX, indicating the account closed as of XX/XX/XXXX, and no further activity shown. The copies of the statements are Exhibit J. They gave us no record of the checks they have been mailing and continue to mail every week. We have those checks. I think they deliberately withheld relevant information. We request the following. Truist Bank must cease and desist sending out checks and payment from this closed account, provide to us full disclosure of all payments sent out after XX/XX/XXXX, dismiss any NSF fees and other fees to the account, and place a letter in every credit reporting agency file explaining that Truist, not us, caused this problem, take positive action to correct all negative or derogatory information in all the credit reporting agencies, and provide to us written proof they have fully complied with these requests in a timely manner. We have reason to believe that the XXXX XXXX Branch ManageXXXX *** may have unique knowledge of this problem with our personal checking account. The problems with Truist started when we applied for a commercial loan on XX/XX/XXXX. We spoke with his assistant *** in the XXXX XXXX branch who told us we had a derogatory credit report. She could not explain why. We got our own credit reports and we both had good credit ratings. At a second meeting we showed these reports to XXXX XXXX who disregarded the reports, repeating that we had derogatory information on our credit reports, which was untrue. All he could show us was XXXX late credit card payment XXXX years prior. XXXX XXXX refused to give us a printout of our credit application. His reason was that he could not give it to us because it has our social security numbers on it. When I told him XXXX had emailed it to me, he was visibly upset about that. It appeared he did not want us to have a copy of our credit application. We have a copy of the application available if it is required. Exhibit List A-Case resolution letter B-Bill payment spreadsheet C-Emails from Truist XXXX re : can not access the account. E-Letter demanding NSF fees. F-Letter regarding settlement of NSF fees XXXX XXXX XXXX XXXX to Truist XX/XX/XXXX H-Copy of check XXXX with ACCOUNT CLOSED stamped on it. H-Copies of checking account statements XXXX through XX/XX/XXXX Sincerely,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32746
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I've had multiple issues with Truist Bank including their illegal debt practices after a bankruptcy stay. Note I was under a bankruptcy stay in XX/XX/2019, had kept up with my payments and reaffirmed my mortgage debt. After the merger with Suntrust, Truist aggressively and illegaly had tried to force me pay debts without statements, lie about receiving statement and send threatening letter stating they would report payments to the credit bureau on closed accounts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30269
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: My XXXX XXXX XXXX was originally financed thru SunTrust. Within a year or so it was bought out by Truist Bank. The truck was totally around the XXXX of XX/XX/XXXX. I was told on XX/XX/XXXX. That I still owed XXXX XXXX and some XXXX to finally close this account. A made XXXX, XXXX, and in XXXX I paid the difference in the balance and the GAP payment. After my insurance paid, GAP paid and I paid the difference in GAP. I talked to several people though this entire process and not one of them ever told me that Truist will not back date to the date of loss. It is unfair. The lady I talked to on XX/XX/XXXX, told me that SunTrust did back date total loss account but Truist Bank does not back total loss accounts. The account still has interest added and will until the balance is XXXX. Their policy is to not back date any total loss account and all she could do is wave a XXXX XXXX late fee because I didnt made a full payment and the balance was not XXXX. All this time Im thinking they are going to back date the funds and not one employee told me they dont NOT one person. Why demand a total loss date when Truist Bank knew they would Never honor it. This is unfair.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75019
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A