Date Received: 2023-07-12
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: BB & T Bank located at XXXX XXXX XXXX, XXXX, PA XXXX utilizes the same double-dipping scheme to harvest junk fees that XXXX XXXX XXXXXXXX was just fined {$100.00} XXXX dollars for and should be investigated immediately. On XX/XX/2018, I submitted a complaint to BB & T via email as I was excessively charged overdraft fees because my job delayed my direct deposit for one day, which was out of my control. BB & T illegally double dipped on the overdraft fee and refused to refund it. The illegal excessive fees resulted in my account balance dropping to - {$96.00}. I was in need of medical attention and was unable to see a doctor because of the illegal excessive fees. I stated I would close my account if they do not at least refund the second excessive charge, and they still refused to refund the illegal fee. When I drove to the location to close my account, they refused to close my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX, I incurred an unauthorized charge on my credit card ending XXXX with SunTrust ( now, Truist ). I contacted the credit card company immediately and a claim resolution was provided on XX/XX/XXXX whereby the card ending XXXX ( with a case ID number attached ) was closed and a new credit card was issued on XX/XX/XXXX. From that time until now, everything worked as normal with the new credit card. I just logged into my Truist account on XX/XX/XXXX and noticed that Truist has added credit card statements from XXXX, XXXX, XXXX, and XX/XX/XXXX under the old credit card ending in XXXX, indicating that I owed the {$300.00} in stolen charges from XX/XX/XXXX. Fortunately, I have a printed resolution from SunTrust, dated XXXX, that states the unauthorized charge was resolved. Now, it's suddenly showing up as a new credit statement with an active balance. I contacted the Truist credit card department and talked with 4 different individuals for over an hour. They have informed me that the XXXX charge was resolved, BUT WILL NOT PROVIDE A WRITTEN RESPONSE TO THAT EFFECT. I simply asked for written confirmation that the XXXX unauthorized charge was resolved ; and, I did not understand why ( after 28 months ) a credit card statement had reappeared on my account under the old credit card ending XXXX. I was informed Truist has transitioned their credit card information back in XX/XX/XXXX and this issue was yet to be resolved. I informed each individual that this issue had never appeared after the card ending XXXX was closed up until XX/XX/XXXX. I'm alarmed that Truist refuses to provide me with written documentation about the successful resolution of this issue from XXXX. The representative indicated a complaint form was submitted internally from my discussion today, but I could not have access to that document. I simply again asked for written confirmation the XXXX charges had been resolved. The response was YES, but they wouldn't provide written documentation. I finally asked for a supervisor and expressed by displeasure about how this was being handled with a tremendous lack of transparency. After much angst, she agreed to submit my request for a written resolution to the Consumer Resolution Department and provided me with a case ID : XXXX. I asked if this meant I would be receiving written confirmation about my complaint 's resolution ; she responded by saying, " that's up to the Consumer Resolution Department ''. I find this interaction with Truist Bank quite alarming and disturbing as they refuse to be transparent with the consumer. I have banked with this organization for probably more than 30 years and now can not get this issue resolved which includes removing the credit card statements beginning XX/XX/XXXX from my account. I'm considering closing the current credit card account to resolve the issue as the CONSUMER.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29642
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Case : Truist Bank versus Customer During the month of XXXX, an unexpected issue arose involving my rent payment. This problem occurred around the holiday period. On XX/XX/XXXX, I took care of all my financial obligations as per my routine. However, this month, unlike the usual scenario, my landlord did not provide me with a payment confirmation. This led me to believe that the initial payment had not been successful, thus, I initiated another rent payment. Unfortunately, there was still no confirmation. It was after the XXXX of XXXX holiday that I noticed a double payment had been processed from my account. In response to this, I reached out to the representatives at Truist Bank. I had hoped that they would assist me in resolving this issue. However, when I contacted them the following day, the representative I spoke to claimed there was no record of my previous call. I pleaded with Truist Bank to either halt any future payments or to refund the overdraft fees while I sorted things out with my apartment management. Regrettably, they declined. The fallout from this misunderstanding left me with {$240.00} in overdraft charges. What's even more troubling is the fact that these charges appear to have been imposed multiple times on the same day, specifically XX/XX/2023. Despite my additional attempts ( two more, to be precise ) to reason with the bank and plead for at least a partial refund of the fees, they remained unyielding. I find the imposition of these overdraft fees to be predatory, especially since I had requested a halt to the payments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78748
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: Dear Sir/Madam, I am writing to file a formal complaint against Sheffield Financial regarding a recent transaction and their negligent miscommunication and breach of duty of care. I kindly request your assistance in conducting an investigation into this matter and seeking a resolution that upholds consumer rights and protects against deceptive practices. I provide the following details related to my complaint : Background Information : Date of initial loan agreement with Sheffield Financial : XX/XX/XXXX Loan account number : XXXX Description of the transaction : I financed a motorcycle purchase through Sheffield Financial with the understanding that the loan would be paid in full upon receipt of an XXXX transfer from the buyer. The buyer took possession of the motorcycle based on Sheffield Financials ' communication on XX/XX/XXXX that if I did not hear back from them by XX/XX/XXXX that the check had cleared and I was " good to go '', I was informed by the bank that " no news was good news '' and any reasonable person would have believed that they were telling me that I was safe to hand over the motorcycle to the buyer. Timeline of Events : XX/XX/XXXX : Loan agreement signed with Sheffield Financial. XX/XX/XXXX : ACH transfer from the buyer was submitted and deposited. Sheffield Financial informed me directly on a recorded call that " no news was good news '' and that I would only hear from them if the check bounces, and that if I did not hear from them by XX/XX/XXXX then that means the check most likely cleared. XX/XX/XXXX : Based on my recorded discussions with Sheffield Financial and information they provided to me, I handed over the motorcycle to the buyer thinking everything was ok. XX/XX/XXXX : I logged onto my Sheffield Financial account and saw that the check had seemingly bounced, no one from the bank contacted me at all to notify what had happened, I had to call them to understand. This was after them telling me on XX/XX/XXXX that " no news was good news ''. The buyer committed fraud and neither sending or receiving bank has given me any information how they were both fooled by a scam artist that was either using fake or stolen information to submit a {$10000.00} ACH transfer to purchase this bike from me. There is an active investigation in process by the XXXX Police Department here in Florida. This is a case of Grand Theft Auto by Fraud and potential Identify Theft. Neither bank protected me, and my bank ( Sheffield Financial ) breached their duty of care and misled me into thinking I was ok to give the buyer the bike on XX/XX/XXXX. They have given me no indication as to what went wrong and instead are blaming me for giving the buyer the bike. Even the local police department admitted that the bank has to take some liability in this case, and they even advised me to sue Sheffield Financial in this instance. Sheffield Financial will not let me have any information from any of the recorded calls and are blaming the vicitim leaving me on the hook to pay back {$10000.00} for the remaining balance of the loan on a bike that was stolen. XX/XX/XXXX : Contacted by Sheffield Financial, stating that their internal investigation concluded that I am still responsible for the loan balance. They argued that they did not specifically tell me the check had cleared but instead said " at this point the check has not bounced ''. Ignoring the fact that on XX/XX/XXXX they told me " No news was good news '' and that I would only hear from them IF the check bounces, and that if I don't hear back by XX/XX/XXXX that means the check most likely cleared. They told me on a recorded call that it was safe to wait till that date to hand over the bike. They blamed me, took zero responsibility and have provided me with no information on what went wrong and how they and the sending bank were both fooled. I truly believe that this is a case of Negligent Misrepresentation and Breach of Duty of care. Any Reasonable Person would have taken what the bank told me and translated that as being safe to give the buyer the motorcycle on XX/XX/XXXX. Please let me know if any further information or documentation is required from my end to facilitate the investigation. I appreciate your attention to this matter and look forward to a prompt response. Thank you for your assistance in this regard. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33607
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: We entered into an agreed judgement with XXXX XXXX in XX/XX/. I made my first payment via their website on XX/XX/XXXX. I emailed them on XX/XX/XXXX and they said that one of the payments bounced. We had enough funds in the account to cover the payment. I contacted our bank and they said that XXXX XXXX never attempted to withdraw the {$300.00} payment and that there was no XXXX history for the transaction. XXXX XXXX said that I would need to overnight cash, cashier 's check or money order. I didn't feel comfortable sending a payment this way. I attempted to make another payment on line on XX/XX/XXXX and XX/XX/XXXX and they told me those bounced as well. My bank once again said that they never attempted to run the payment. I've read several complaints on line that they have done this exact same thing to other people. They also sent no warning that they were going to begin wage garnishment. I've tried calling them and emailing them to work something out and I don't get an answer or a reply. I've also read that they work for loan sharks in New York. This company should not be allowed to practice law.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37042
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX Washington, D.C. XXXX XX/XX/2023 In Re of Truist Bank Account # XXXX Amount Taken XXXX Dear Sir/Madam, I am writing this letter to report a serious concern related to an unauthorized garnishment of my bank account by Truist Bank on behalf of XXXX XXXX XXXX The garnishment was carried out based on an out-of-state judgement. However, I was never served with this judgement, nor was it domesticated in my home state as required by law. I am unaware of the details of this case or why my account has been targeted for garnishment. The sudden and unauthorized deduction has caused significant financial hardship and distress. This action by Truist Bank has not only financially impaired me but has also left me unable to mount a legal defense due to lack of funds. This has effectively left me vulnerable to a judgement that I have not been properly made aware of or had the opportunity to contest. Based on some information that trust provided it appeared to be a Texas Debt Collection Agency representing XXXX XXXX XXXX who is not licensed to transact in the state of Florida and furthermore XXXX XXXXXXXX has never done business in the state of Texas. Hence the requirement of domestication must be met but has not. Furthermore, despite numerous attempts to communicate with the bank, they have refused access to the garnished funds without providing a valid court order. I find this situation deeply troubling as it has created an imbalance of power and has denied me due process. I am therefore requesting your urgent intervention to investigate this matter and to provide guidance on the necessary steps that need to be taken to rectify this situation. I trust that the Consumer Financial Protection Bureau will consider this matter with the gravity it deserves and help ensure that my rights as a consumer are protected. Thank you in advance for your prompt attention to this matter. Sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33178
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I closed my Estate account with Truist as required before submitting documentation to the Commissioner of Accounts. When I logged in to print some checks I needed they are no longer available. I only had online statements and records and when I closed the account they removed the history. They said opening the account back up is not an option and I can only get copied of the checks that I need if I pay {$5.00} per check. This is very deceptive as I elected for online statements, when you do a search it says they are available for 5 years. I should have access to my data and financial history, the bank should not have the option to remove all my history and then charge me per item to access it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I am a long time customer to suntrust to Truist, I had a checking account and a savings account with them. My checking has a {$25.00} automatic transfer. Last month my transfer was due and I didnt have enough money in the checking to transfer the {$25.00} to the savings. The bank transfer the {$25.00} and charge me {$35.00}. I asked them why in the world would you charge me {$35.00} to save {$25.00}, why would I pay {$25.00} to save {$35.00} to the same bank NOT FAIR. The bank refused to give me credit for it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33317
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Dear Sir or Madam : I am a victim of identity theft. The information listed below, which appears on my credit report, does not relate to any transaction ( XXXX ) that I have made. My TRUIST BANK credit card was stolen from my mailbox and was used to make {$7900.00} in purchases from XX/XX/XXXX to XX/XX/XXXX before the account was closed. However, the closed account is still on my credit report, all 3 bureaus, and is hurting credit worthiness and my ability to get funding. Also, the closed account is still accruing missed payment fees and interest fees and is now reporting a balance of {$8100.00}. I have called a numerous amount of times to resolve this issue with TRUIST BANK and no changes have been made to my credit profile since XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07011
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have a business account with Truist Bank and they host my credit cards. This account was merged from Suntrust Bank. Since Truist converted my credit card, I have noticed payments across the accounts are not being applied correctly. Basically I have a Parent account and each credit card is a Child account of that Parent account. The parent account has a credit limit of lets say {$5000.00}. Let 's say there are 5 child-credit cards and Each Child account has a limit of {$1000.00}. They told me my account is setup on centralized billing. Im not sure what that is, but I assume that means all of the accounts roll up under the parent account. I am having trouble because they are not applying payments across all of my child accounts before the next Statement date even though I have made a full payment and more to the account. They told me I can not use that card anymore until the next billing cycle because I set a {$1000.00} limit per card. But also they said if I maxed out 1 card I could change the limit for another card and max it out. Effectively that would mean I have {$25000.00} limit based on what she said. They said other people have been complaining about this but there is nothing they can do. It seems like to me if I pay a bill off before my statement date, you should have to adjust the balance before the statement date. I make payments weekly so this is a problem but I only owe or have a credit of say {$240.00}. But that is another issue, I recently made payment of an extra {$5000.00} because I wasnt sure how payments were being applied across my accounts. Their statement of my current balance does not show if the amount is a credit or balance owed. Also, the master account balance might reflect the balance for all of the children accounts but the actual balances on the children accounts are not being updated. Again for example, I made a payment this week for what the balance shows on my master account, but the balance was not updated across all of the accounts. Now my available credit limits are not correct and I cant let my employees pay for purchases because the card is maxed out even though I made a recent payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38117
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A