Date Received: 2023-07-31
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I opened a business checking account with Truist on XX/XX/2023, and I made a mobile deposit ( {$500.00} ) on XX/XX/2023, I found out that I could not log in anymore on XX/XX/2023. Tried to reset password, cant even get that done, the system or the mobile app did not give me any message of what happened to my account... So I have to wait until today, Monday, XX/XX/2023, to call the bank to find out why. After being transferred twice, I was talking to the Truist Fraud Department without any idea of whats going on. The fraud department told me that my business account has been locked because of the one mobile deposit I made on XX/XX/XXXX. I was told the check I deposited was returned they also asked 7 questions regarding this single mobile deposit, all questions answered of course. Then, I was told to call back on XX/XX/2023 regarding this matter, not any day early. I understand Truist is trying to protect the customers, however, why does one returned check take soooo many days to process??? Why do I have to wait for 8 more days to call??? Is the bank here to help us or causing us more problems? I need to do business with the business income, but now, I cant even access the account ; plus, I have to wait until XX/XX/XXXX to figure out whats going on, today is XX/XX/XXXX. This long waiting time is unacceptable! Also, why didnt the bank notify me in any method regarding the account locking???
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77301
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I opened a personal and a business account with Truist Bank on XX/XX/2023. I deposited {$100.00} into the checking account and a paid a required opening fee of {$100.00} for the business account. I tried to log into my accounts with Truist bank and I was not able to access my accounts. I went to the nearest branch and I was informed by a teller that both of my accounts were closed. I was given a number to call in order to receive a report & possible answers as to why my accounts were closed. I called the number and I did not receive any answers. Also, the bank teller informed me that I can not get my money back that was deposited the day I opened both accounts. I feel that I am being discriminated against and that my account was wrongfully closed. The bank has record of my social security number and I believe my information is being used to conduct fraudulent activity. It is illegal for the bank to take my application and my social and not provide any services.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33018
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: My Mother opened a Trust acct with XXXXXXXX XXXX in XXXX XXXX XXXX XXXX purchased by SunTrust XXXX then purchased by Truist XXXX After my mother passed, we presented her death certificate and trust documents. But in the mergers, the bank lost the signature card and the original trust agreement. While we were denied access to the account, the delivery adress went dormant and they began charging undeliverable stmt fees. After multiple attempts, the XXXX branch finally executed a new Trust agreement and gave us access to the account. The undeliverable fees were never refunded. Given the .01 % interest rate, and the lack of refunded fees, we decided to close the acct. Due to Truists ' online policies, the " final '' withdrawl left {$2.00} in the acct. I contacted Truist online with my desire to close the acct. Two months later they had added {$30.00} in monthly fees and a {$30.00} charge off fee. They now want {$58.00} to close the acct with {$2.00} that they had overcharged. I complained about the fees on XXXX and was blocked from commenting on Truists ' XXXX pages. So not only did they charge exorbitant late fees for their inabaility to close an account, the inhibited my ability to share my factual story with others.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2023 {$480.00} was withdrawn from my account via ATM machine at a XXXX without my authorization. My card never left my possession. I notified the bank soon after. Once they did their investigation, they said I authorized the withdrawal. Which I did not. In the same letter, they said I have the right to request the information they used to come to their conclusion. When I called to request the information ( evidence ), they said I would need a subpoena. Needing a subpoena via a lawsuit was not mention in the letter. I am a senior on Social Security, I can not afford to get a lawyer to get a subpoena. However, I really need my money. I do not believe they investigated. I need to see the evidence they have that proved I took the money via ATM.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23518
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-30
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/23 i purchased a white shirt for {$55.00}. As of today the shirt has not been delivered and the company ( XXXX XXXX ) has not responded to multiple inquiries of mine. I went to a Truist branch on XX/XX/23 to inquire about this transaction and was told to give it a few more days and if the shirt was not delivered than to file a dispute. I waited until XX/XX/23 and I filed the dispute as instructed by the Truist representative. I now know that I was provided incorrect information by Truist because according to Regulation E, I must submit this dispute within 60 days of my statement date of the trans which was XX/XX/23. The teller misled me and it has now been more than 10 business days since my dispute of non-receipt of merchandise and Truist has not decisiones the dispute or provided me provisional credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 346XX
Submitted Via: Web
Date Sent: 2023-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Problem with cash advance
Subissue:
Consumer Complaint: On XX/XX/2023, I requested to borrow from a line of credit offered by Truist called Cash Reserve. I was approved for the credit and the funds were applied to my account immediately. I used a large percentage of the funds for bills and food, leaving a small amount to make sure a {$10.00} check cleared from my utility company that was due to post on the following day. The next day, which was the XXXX, I woke up to my checking account being overdrawn {$550.00}. I checked my email to see what was going on and found an unopened email the day prior from Truist thanking me for a payment of {$550.00}. I was beyond shocked. I couldnt believe that for the second month straight I had to pay money back at once that I can not afford to do. I did not call the bank due to me going through something similar the previous month. In XXXX, my cash reserve account was forced closed due to two months of nonpayment. I did attempt to correct the situation prior to the charge off, but found out that the due date could not be changed from the first of the month to the third of the month in any way. When I asked about making a payment plan to pay half of what was due in XXXX and the remainder in XXXX, I was told that it could not be done. With what has happened, this will be the second month in which I am forced to pay Truist back and figure out how to take care of my remaining responsibilities with limited consequences. I have already been penalized by XXXX XXXX ( the electric company ) for the {$10.00} returned check, adding on an additional {$30.00} for a returned check fee. As of today, I have received no correspondence about the forced closure of the cash reserve line of credit. I have no problem with accepting consequences for my mishaps, but this is beyond my control and not my mishap. This situation has me feeling like Truist deals in unfair and unethical business practices that are WAY to detrimental to someone like me who lives on a fixed income and I am quite uncomfortable knowing that my deposits will have to continue going into that account. I have accepted my forced fate for my upcoming deposit and have made plans to change banks by XXXX. However, I would love to know why I am being forced to pay back the bank now versus the agreed upon amount of {$140.00} per month starting XX/XX/XXXX. And if this was done in error of any kind, I would like an apology for this and the mental anguish this has caused me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30019
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-29
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: In XX/XX/XXXX, I visited XXXX XXXX XXXX In XXXX, California to redeem a flyer I received in the mail, which I had won. Given my credit score and the amount I owed on my current vehicle, I didn't expect to be able to purchase a new car. Despite previous attempts where I was told I needed a cosigner, I decided to speak with XXXX, the salesman, and show him the flyer with matching numbers to find out what I had won. It turned out to be a timeshare for the new XXXX XXXX in XXXX XXXX, which was a common offer. During our conversation, I shared my previous disappointments in trying to get rid of my problematic XXXX XXXX XXXX. Due to my credit score and the need for a cosigner, I had been consistently turned down. However, XXXX somehow convinced me to stay and let them check my credit. When he returned, he informed me that I was qualified to purchase a brand new XXXX XXXX XXXX XXXX XXXX XXXX. I was amazed because just six months prior, I couldn't even get a used XXXX XXXX XXXX. I felt extremely happy about this unexpected opportunity. My XXXX XXXX was causing issues, and it was no longer covered by the XXXX miles warranty ( it had XXXX miles at the time of the trade-in ). Although I didn't have any savings, the finance manager assured me that I could pay {$1000.00} within 30 days. The sticker price for the XXXX was {$20000.00}, and I assumed that I would end up owing more than the trade-in value. When I signed the sales contract, I noticed a high-interest rate of 17.95 % with a $ XXXX monthly payment, which alarmed me. The finance manager reassured me that I could come back after a year and refinance the loan. This provided some comfort, so I proceeded with signing the contract. However, when I attempted to refinance my loan after a year with XXXX XXXX, I was informed that the sales price of the car exceeded its value. My finance company is Regional Acceptance Corp and I've been with them for 7 years. In that length of time, they have reported my payments late to the credit bureaus over 18 times and to keep my car from being repossessed, I had to defer the loan 14 times due to financial difficulties. My loan is set to mature on XX/XX/XXXX, and based on my understanding of the contract, I may be held responsible for the remaining loan amount, which is currently over $ XXXX after the loan matures. Upon reviewing my payment history, I found that I have paid a total of {$39000.00}, out of which only {$8200.00} was applied to the principal, while {$29000.00} went towards interest. I also have an outstanding late fee balance of {$1500.00}. I've also called and sent two emails to XXXX XXXX at Regional Acceptance Corp twice ( XX/XX/XXXX, and XX/XX/XXXX ) requesting paperwork showing details on what my current percentage rate is that is penalizing me. I can only assume it's more than the original percentage from my contract because I have basically paid off that contract ( that should've never happened ) and now I owe an additional {$18000.00}! I never realized that I could be a victim of predatory lending until I tried to buy a house and the mortgage lender mentioned I could possibly be a victim of predatory lending. I requested my contract and noticed the now obvious discrepancies as I now scrutinize my contract with a more critical eye. In the final sales price of {$26000.00}, I was charged {$1900.00} for a theft determent device that I was told was part of the standard upgrade package. There is also a charge of {$1400.00} ( item Q ) listed as a fee paid to XXXX XXXX ( XXXX XXXX trade-in ) for the balance-which I dont understand what that is or what its for. I was expecting to have negative equity because I did owe more than what the car was worth on the XXXX XXXX XXXX. I was given {$10000.00} as the net trade-in with the negative equity of {$5900.00}, a deferred down payment of {$1000.00} which I paid, I feel this deal shouldn't have been done because it is evident that the finance manager manipulated the numbers to make the sale work in their favor and a set-up for failure for me. On the contract, it listed a manufacturer rebate of {$1500.00} and {$2000.00} paid in cash. That was fraudulent information. I was never offered a Manufacturer Rebate of {$1500.00} nor did I pay {$2000.00} in cash as its mentioned on the contract. I feel like I was targeted because of the conversation I had with the salesperson. In order to manipulate their numbers and create fraud to make the deal work, they had to charge me {$1900.00} plus {$1400.00}, and then indicate a padded credit of {$3500.00} on paper. This obscured the true nature of the transaction, and I was fooled when I signed the contract. In my opinion, this contract was designed for me to fail. Please let me know if there is any assistance you can provide in resolving this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90250
Submitted Via: Web
Date Sent: 2023-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-29
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: After checking a copy of my consumer report, I noticed a clear violation of 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. ( B ) Reporting information after notice and confirmation of errorsA person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and ( ii ) the information is, in fact, inaccurate. THE IRS CLEARLY DEFINES A CHARGE-OFF AS GROSS OR ORDINARY INCOME, DOES NOT GET REPORTED OR FURNISHED ON THE CONSUMER REPORT. INCOME DOES NOT GET REPORTED OR FURNISHED ON A CONSUMER REPORT BY DEFINITION. THE IRS CLEARLY SAYS A CANCELED DEBT OR CHARGE-OFF IS INCOME. THE REPORTING OF THIS ACCOUNT IS INACCURATE. IRS INSTRUCTIONS FOR DEBTOR. Instructions for Debtor You received this form because a federal government agency or an applicable financial entity ( a creditor ) has discharged ( canceled or forgiven ) a debt you owed, or because an identifiable event has occurred that either is or is deemed to be a discharge of a debt of {$600.00} or more. If a creditor has discharged a debt you owed, you are required to include the discharged amount in your income, even if it is less than {$600.00}, on the Other income line of your Form 1040 or 1040-SR. However, you may not have to include all of the canceled debt in your income.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 721XX
Submitted Via: Web
Date Sent: 2023-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-29
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/23, someone fraudulently used my debit card, multiple transactions in the amount of {$3700.00}. The merchant was XXXX. The transactions posted on XX/XX/23. I received an email on XX/XX/23 that my account had over drafted and I immediately checked my account to see what happened. I saw the fraudulent charges and immediately notified the bank of the issue. I blocked my card through the online banking website and responded to the alert of suspicious transactions as soon as possible, same day. I went to the bank the very next morning to file a dispute. On XX/XX/23, the bank declined my dispute saying that we had used the merchant in the past. Yes, we have used the merchant in the past, but not in this manner or this amount. On the same day, XX/XX/23, I contacted the fraud department and asked them to reopen the case and I sent proof that the transactions were not mine. I attached screenshots of our XXXX account payment center, showing that we only had two XXXX transactions for advertising, which totaled approx. {$100.00}. We only approved these two transactions earlier this year. I also filed and attached a police report. We are asking assistance in getting this resolved as this is fraud and we should be protected against this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 284XX
Submitted Via: Web
Date Sent: 2023-07-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-30
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: My identity was compromised in 2019. I noticed an issue when I started getting reports on my credit stating that I had accounts being opened that I needed to be aware of. I obtained a police report and began sending the required information to every credit bureau. XXXX deleted the account from Truist Bank and put the account back on my credit. The account is indeed fraudulent, and the company reports an address I have NEVER lived at or been associated with. I tried to get the account deleted by XXXX, and they refused to delete it because Truist Bank is reporting that the account belongs to me. In accordance with the FCRA, the accounts listed have violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681B. This law states any consumer reporting agency may furnish a consumer report under the following circumstances and no other ( 2 ) in accordance with the written instructions of the consumer to whom it relates. These accounts were obtained fraudulently under an address. that I have never been associated with is now reporting on my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60561
Submitted Via: Web
Date Sent: 2023-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A