Date Received: 2023-08-07
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: XX/XX/XXXX - opened checking and money market accounts- deposited {$50.00} in cash, check for {$200.00}, and check for {$25000.00}. XX/XX/XXXX - received debit cards and temporary checks in the mail. XX/XX/XXXX - received lettered ( dated XX/XX/XXXX ) stating account was closed. Letter provided information regarding ways to receive funds. XX/XX/XXXX - called insurance company to request new claim check, told Truist cashed the check, it was cleared, and they have the funds. XX/XX/XXXX - waited 10 days, XXXXXXXX XXXX called customer services to determine how to receive our funds back from our now closed account. " XXXX '' stated the account was in review process and she could not determine how long that would take. XXXX - called customer service, again, to determine how to receive our funds. Was told we needed to return to the branch and they would be able to help us. XXXX - arrived at XXXX XXXX branch at XXXX - waited for specialist to help us- worked with " XXXX '' who called Truist customer service on our behalf. Verified Truist is choosing not to do business with us. We asked how to get our money. We were provided the Early Warning System number and told to call Monday morning. We already know why our account was closed. XXXX - XXXXXXXX XXXX - called customer service, transferred to Fraud dept. and spoke with " XXXX ''. After over an hour talking ( 1 : ) 01:37 ) and being placed on hold, was told this department did not have any answer on how to retrieve our funds. Was told " XXXX '' would submit a claim ( which was already done, as we were told on XX/XX/XXXX ). " XXXX '' suggested we visit the bank again. Why are we being given the run-around? Truist cashed our NON-fraudulent check provided by a legitimate business and endorsed properly by all 4 parties. We understand fully that Truist does not want to do business with us, as we do not want to do business with them. Therefore, they should not keep our money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33837
Submitted Via: Web
Date Sent: 2023-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On Thursday, XX/XX/2023, my debit card with Truist was declined for a transaction and I got a fraud alert, and I responded and confirmed that it was me making the transaction and not fraud. I then tried the transaction again, and it was still declined. I spoke with truist and they said they fixed it and I hung up and tried it again, and it in fact was not working. I repeated this same process of calling them, them saying its fixed, still not working, 3 more times till they said try again or tomorrow. I waited a few hours and was able to get 2 transactions to go through. The next day, XX/XX/2023, I tried to make some more transactions and was declined again. When I called I was told my card was now locked and my account is under review but my account is not locked. One of these transactions attempted was at a local atm to withdraw money for an emergency for which my only possible source of funds was this truist debit card. On Saturday, XX/XX/2023, I went into a local branch on XXXX XXXX in XXXX, Virginia, XXXX, to withdraw my funds for said emergency again, and was imediately handed my card and ID and told they couldn't help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23185
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: To Whom It May Concern, I am writing to express my deep concern and frustration stemming from my interactions with Truist and the XXXX XXXX XXXXXXXX. As a first-time homebuyer, I have navigated a distressing sequence of events that has left me deeply unsettled and disheartened. I have experienced identity theft, encountered deceptive practices involving misleading information, been subjected to tactics that lack transparency and proper customer disclosure, experienced multiple failure to honor agreements, and faced strong-arming, bullying, and intimidation tactics. These actions seem to have been employed in an attempt to apply marketing pressure, with the ultimate goal of coercing me into remaining at their discretion for an extended period. This strategy appears to make it extremely challenging to seek an alternative lender later in the purchase process without incurring substantial losses. My initial engagement with Truist involved inquiring about loan rates and securing standard pre-approval forms for presentation to my realtor in the context of a home purchase offer intended for submission by XX/XX/XXXX. To my dismay, on that precise day, XX/XX/XXXX, Truist conducted an unauthorized hard credit inquiry without obtaining the requisite consent. To further exacerbate the situation, the information furnished to me both before and after the credit inquiry was misleading. My sole intent was to assess rates and communicate my pre-approval status to my realtor. I explicitly requested preliminary rate information prior to engaging in discussions related to a hard inquiry. In a bid to address the matter, Truist subsequently supplied me with four disparate loan estimates via email on XX/XX/XXXX, none of which adhered to the established fixed and locked rates. Upon thorough review, it became evident that these estimates were not actual loan proposals, as the documentation itself stated : " The worksheet provided in this Loan Discussion Summary is only an estimate. Your actual rate, payment, and costs could be higher. Obtain an official Loan Estimate prior to finalizing a loan. '' Adding to the complexity, these estimates arrived on XX/XX/XXXX, a single business day beyond the prescribed 3-business-day timeline mandated for delivering such loan estimates. On the day of the application deadline, XX/XX/XXXX, which was three business days after the legally stipulated loan estimate delivery deadline, I finally received the initial loan estimate along with the requisite disclosures, application, appraisal documents, and an array of additional paperwork. As anticipated, the suggested rate and locked terms fell below my expectations. Remarkably, my loan officer was unavailable throughout that day, engaging in ice fishing with limited connectivity. Later that evening, in a brief conversation, I expressed my reservations regarding the rates and emphasized the importance of locking in the rate and understanding down payment options. To expedite progress, I adhered to my lender 's suggestion to proceed with signing, under the assurance that the terms could be rectified. Consequently, I instructed my lender to adjust the loan estimate and provide a revised version by Monday, XX/XX/XXXX, when he would be back from his trip. This instruction was underscored with the understanding that failing to do so would render our business arrangement null and void. Despite this, the requested loan estimate was not delivered on XX/XX/XXXX. On XXXX, I reiterated my request to my loan officer and, in the absence of a satisfactory response, expressed my intention to explore alternatives if the anticipated estimate did not materialize. Unfortunately, I was met with silence for most of the day and was not provided the desired loan estimate that met my expectations. I called customer care and explained my issues with the hard credit pull and professionalism. They arranged that I connect with his supervisor. His supervisor took my case on XXXX stating to understand my frustration and in attempts to rectify the matter, provided me with emailed written down rates in addition to points that were higher than the original rate proposed stating the housing market rates are just higher than the prior week and that I am actually getting a discount. I requested that she explain what had transpired to her boss and to rectify the situation with some middle ground. The following day XXXX I was countered with a higher written down rate to which came at disbelief and the supervisor suggested I speak with her boss on XXXX. This culminated in my shock on XXXX upon discovering that the appraisal had been finalized and reported, resulting in a financial loss of {$900.00} appraisal fee I had payed on XX/XX/XXXX. Moreover, my commitment to the property has been unalterably fixed at a value of {$1.00} XXXX due to contractual contingencies. I am writing to reiterate that Truist proceeded to execute the contract and initiated the home appraisal without my consent or awareness, disregarding my explicit communication with both my loan officer and his supervisor, as well as the communication I had made with Truist 's customer care. . I implore you to thoroughly investigate and address all the mentioned concerns above. The events I have recounted not only showcase severe discrepancies in Truist 's conduct but also undermine the integrity of the home-buying process. I have all emails, messages, and statements to substantiate all my claims above when and if requested.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33331
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit reporting act, the creditor Truist Bank has violated my rights with respect to reporting part of an installment loan payment as " 30 days late ''. 15 USC 1681 section 602 states I have the right to privacy. 15 USC 1681 Section 604a section 2 also states a consumer reporting agency can not furnish an account without my written instructions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34990
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My phone, ID, and Truist debit card were stolen and used to drain my checking account. Whoever had access to my phone had access to my debit pin, and my phone as it has no passcode on it. Due to that, the suspect was able to respond to, and authorize fraud alerts for large cash withdrawals. I filed a dispute with my bank ( Truist ), but they have denied my claim. I can not afford to lose that money as it was everything I had.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I had a bank account at Suntrust, now Truist Bank, which was closed and the funds frozen, where at the time the account was frozen it had a balance of at least {$79000.00}. Said account was closed by unilateral decision of the Bank on XX/XX/2021 and I was notified by communication of that date indicating that the Fraud Department in a standard review determined that it was necessary to close the account, they do not indicate the cause, reason or circumstance for your decision to close the account. At the time of closing the account, the balance was {$79000.00}, an amount that after more than 23 months has not been delivered or returned. I have had several discussions with your Fraud and Customer Service Departments, in an attempt to access the funds, all of which were unsuccessful. With the little information that they have provided me, I can not find a legal basis that allows the Bank to freeze the funds improperly and indefinitely without even giving a formal explanation. I have consulted with an Attorney who has told me that withholding and not accessing funds may constitute civil theft, misappropriation, unjust enrichment and unfair trade practices, and violations of other state and federal laws.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33145
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: Requested lower payments and automatically denied. And regional acceptance has been calling non stop each day even Sundays and ignoring the request of not being contacted like that. Even requested the vehicle be picked up with voluntary surrender. But they just keep ignoring any requests. And was trying to quote the FDCPA and was told by them were not allowed to quote the act because im not a lawyer. They also have wrong contract date recorded compared to what the contract that was given to us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 758XX
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-07
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Bank account at Truist at XXXX XXXX XXXX XXXX XXXX XXXX brookneal, va phone XXXX There were 2 transactions that charged to my debit card one on XX/XX/2023 and one on XX/XX/2023. I reached out to Truist fraud department and filed two claims XXXX and XXXX. They quickly replied that i did make these transactions, in which i did not. They said that i would have to prove that i would have to show proof. They said the transactions were made thru XXXX. I contacted paypal and got a listing of all transactions made from XXXX XXXX to XX/XX/XXXX, and it showed no transactions was made to XXXXXXXX. This is what showed on my debit card account XXXX XXXX XXXX. {$72.00} XXXX XXXX XXXX {$940.00} These are the amounts that were charge to my debit card checking account. XXXX does not show any transaction related to this. It seems like someone gotten into my account through their server. lately i have not had any response from them. I would like for them to put my money back into my account. and to do a deeper investigation into what happened.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 245XX
Submitted Via: Web
Date Sent: 2023-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I put in a dispute for a loan that is not mine and thats shown on my credit report that shouldnt be on my credit from ( Sheffield Financial ) on XX/XX/XXXX to all 3 credit bureaus. The account belongs to my father who has the same name, the Loan is under his business ( XXXX XXXX XXXX ) which I have nothing to do with, under his address, and his phone number. I never signed anything for the loan, never gave an id and the loan company isnt doing anything to correct this and neither is the credit bureau. For some reason my Social was somehow used for the loan but me and my father have been trying to get it in the correct name aka his name and the correct account and off of my credit since I have nothing to do with this loan as it is incorrectly reported and affecting my credit. The financial loan company has incorrectly put a loan in my name that needs to be removed as soon as possible as I never authorized anything and it is not my business, or have anything to do with me. The account needs to be put in his name and off of mine. My father even sent an email to the companys dispute department explaining that its his loan and should not be in my name and they still havent done anything about it. Its been over a month and nothing has been addressed as this loan is false reporting and fraud on the creditors end since I did not have any knowledge, sign, or give any of my information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 189XX
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have deposited two different checks using the mobile deposit app with Truist. On both occasions they have held the funds for 10 calendar days, despite my getting an email stating the funds would be released the next day. Tried escalating via customer service number, who directed me to the branch. Was told at the branch, they do not have any power to release funds earlier, despite being told otherwise when my call was escalated to a supervisor. These were both part of my monthly payroll.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 336XX
Submitted Via: Web
Date Sent: 2023-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A