Date Received: 2023-08-16
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2023, I placed a check to the IRS into a USPS blue mailbox in the amount of {$90000.00}. The check was stolen, forged and cashed the next day by a person unknown to me. I reported this fraud to Truist on XX/XX/XXXX, and my claim was immediately denied because the bank said I failed to report the fraud to them within the required timeframe. Truist carelessly gave my money to a criminal by way of a blatantly obvious forgery. The level of security Truist and the cashing bank displayed regarding this forged check was XXXX. No one from their fraud investigation department or collections department has contacted me regarding the incident. Truist failed utterly to protect my money ( the primary purpose of a bank ) and has no intention that I can see of reimbursing me for their failure. If this is indicative of the care that banks take with paper checks, then banks should no longer be in the business of processing paper checks, or the government should ensure that they are liable for fraud when their security procedures are so easily defeated. The Truist Claim # is XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22180
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-15
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat d payment on a credit card account under an open end consumer credit plan as late for a purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 16506
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check in the amount of {$3000.00} on XX/XX/XXXX at Truist Bank ( from which is now believed to be a scam from a corporation ). This morning XX/XX/XXXX I received a notification that my funds was on Exceptions/Administrative Hold. Truis bank has defaulted my account and double the amount of funds. Now my account is negative {$6100.00}. After calling and speaking with the bank representative she instructed me that their isn't anything they can do and they can't even be any investigation or any guidance into the matter until my negative balance have been resolved. I explained to her that I don't have that kind of money and that's the reason for my call because I don't have any funds. The representative just told me there isn't anything that they can do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29715
Submitted Via: Web
Date Sent: 2023-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-15
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX Phone number ( XXXX ) XXXX In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for a purpose. Also as stated I have not supplied proof under the doctrine of estopper by silence, Engelhardt v Gravens ( mo ) 281 SW 715,719, 1 presume that no proof of the alleged debt, nor therefore an ) such debt, in fact therefore exists.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 165XX
Submitted Via: Web
Date Sent: 2023-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-15
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX, I purchased a custom order couch from a company called XXXX XXXX in the amount of {$2000.00}. Its a rather large company specializing in custom ordered furniture. Per the attached documentation, you can see that the original projected delivery date was XXXX weeks which put my delivery in late XXXX or mid XX/XX/XXXX. Initially, I was receiving regular status updates from the company as to where my couch was in production. I received an email in early XX/XX/XXXX stating that my couch was completed and headed to the shipping warehouse. They also included pictures of my completed couch. Several weeks went by with zero status updates, so I contacted the company, and they replied that if I hadnt received the couch by the projected due date ( XX/XX/XXXX ) they ( the company ) would offer me compensation or the option to cancel the order. At that point in time, I wasnt concerned about my delivery. I assumed theyd honor their word, and my couch would be delivered. XX/XX/XXXX. All customers received an email from the CEO of XXXX XXXX apologizing for the delays in production and shipping. He stated they were having multiple issues with supply chain logistics. I was then provided with a new shipment expectancy on my couch. It was promised for XXXX XXXX. At this point, I had no choice but to wait through XXXX to see if my delivery came through. XX/XX/XXXX, I received an email from XXXX XXXX stating they have gone bankrupt, and another large company ( XXXX ) is absorbing them and taking over their business. However, its not taking over any of their liabilities, debt, or delivery issues, theyre simply buying the brand name. In the same email, a link was provided to see your current status on your order. I checked it and it stated my couch was still waiting to be shipped. This gave me hope that I would still get my couch. In the meantime, I found a group online made up of nothing but XXXX XXXX customers who were affected by this event and still waiting on their orders. Thousands have been affected by this. The law firm handling the case is XXXX XXXX. They sent all affected customers an email to file a claim by XX/XX/XXXX. It was stated that XXXXXXXX XXXX owed vendors millions of dollars, so any monies left over from paying the vendors would then be rewarded to unfulfilled orders. They chose to negotiate lots of previous orders, and if we were chosen for that, we would receive an email confirmation pursuing a scheduled shipment to our home. XX/XX/XXXX XXXX customers received an email from XXXX XXXX stating that, based on each individual case, your status ( when or if youre receiving your product ) may have changed. My status still showed waiting to ship, so I felt there was still hope in receiving my couch. Hundreds of customers were still getting their products well into XXXX. There was never any clear-cut communication of whether or not youre going to receive your product. It was stated that we had to wait until our projected delivery date ( XX/XX/XXXX ) to see whether or not were actually going to get our product. Once my XXXX delivery date passed, I then had high hopes that the lawsuit would divvy up monies from the case to the customers who had yet to receive their order. I now know, after speaking with hundreds of other customers, that we ( customers ) arent receiving any type of compensation due to the money being divided amongst the unpaid vendors etc. XX/XX/XXXX, my status update ( from their provided link ) now shows Unable to Fulfill. This change is new to me as all the previous updates ( that I checked on monthly since XXXX ) showed waiting to ship. The customer group I previously mentioned has all filed fraud claims with their banks and/or credit card companies. Nearly 90 % of them have been refunded. However, several of them use Truist, and it seems Truist is the one bank not wanting to refund their customers. I understand there is a 120-day window to file a fraud claim, but how could that possibly work in a situation such as this when its a custom order product with a XXXX week delivery time? That doesnt protect the customer whatsoever. I love Truist and have always trusted them with our money, but this situation makes my husband and I sick. This means ANYTHING we order that has a delivery date outside of that 120-day window in not protectedno matter what it is or the type of service it is. Custom order furniture pieces will NEVER arrive withing 120 days. especially on the heels of Covid. Companies are still playing catch-up with their services, vendors, and shipping companies etc., so expecting me to file a claim withing a 120-day window just isnt feasible. My couch wasnt even originally due until XX/XX/XXXX which was well out of the 120-day window. So, I ask, how is my bank protecting my money at that point? So, from here on out, I must worry about ordering any type of custom art, furniture, or windows etc., because every bit of those purchases take up to 4-6 months for delivery. This whole scenario makes my husband and I very uncomfortable with our money being with Truist. Especially after seeing hundreds of customers getting refunded their money from banks like XXXX, XXXX XXXX etc., and all these orders were placed from XX/XX/XXXX through XXXX XXXX. I filed a fraud claim with Truist in XX/XX/XXXX which was denied. But now that my status update has completely changed on XXXX XXXX provided link, Im now certain Im not getting my couch. This company has taken my money with the promise of an XXXX delivery which Im now certain Im not receiving, so at this point, its full-on fraud. The product was paid for and never received. This whole situation has caused so much anxiety. Our trust in our bank is gone, unfortunately. I filed a second fraudulent claim with Truist XX/XX/XXXX. It was also denied. I had to constantly call them, email the fraud department, and even go to the bank personally multiple times in order for them to even respond to me. This case with XXXX XXXX has made national news, so most banks have worked with their customers in resolving this issue and refunded their money. I basically do not exist to them, nor am I important to them. They refuse to help me with this blatant fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-14
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: I continue to receive emails from Truist Bank who I have never had an account with. When the recovery dept finally took my call they advised I had a written off debt from XXXX that was opened and closed the same day. They then confirmed all my current contact information. Address, phone, and email and advised it was updated to XXXX XXXX in XXXX. I questioned why they have still been collecting personal data on me 16 years later and she could not explain or tell me what the account originally was.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30126
Submitted Via: Web
Date Sent: 2023-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-14
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I am filing this complaint against XXXX XXXX, Assistant Vice President XXXX XXXX XXXX XXXX XXXX XXXX and the way her closing team handled my home closing in May- XX/XX/XXXX. My home closing was scheduled for XX/XX/XXXX ; however, XXXX 's underwriter, XXXX, and her closing team did not start underwriting my loan until 10 days before my closing date. I started working with XXXX to secure a mortgage in XX/XX/XXXX. I asked her if Truist worked with the North Carolina Housing Finance Agency first time home buyer program. After she told me yes we continued to move forward. XXXX advised me of the qualifications that included verification of my federal and state taxes, income, credit score, debts and whether I previously owned a home. I was pre approved three times ( XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX ) by Truist Bank while work with XXXX XXXX before I found a home. It took 10 months to find a home working with my realtor. I made an offer that was accepted on XX/XX/XXXX. Ten days before my closing I was told that I had to pay off a tax debt that was in good standing. During this same conversation, XXXX advised me to quickly turn in the additional information that the bank wanted because she was going on vacation and would be gone during the week of my closing. XXXX 's callousness not to tell me or my realtor that she would be on a cruise during my closing was something that she could have and should have told us when we scheduled the closing so that we could have rescheduled it. Although Truist ordered the home inspection that I paid for ( {$680.00} ), home evaluation ( {$700.00} ) that I paid for, due diligence, earnest money, that I paid for, Truist did not begin the underwriting process until 10 days prior to my closing. In addition, I was pursuing a first time homebuyer grant with the North Carolina Housing Finance Agency which required a second level of review that required 14 - 21 days. However, XXXX XXXX and her closing team did not begin underwriting my home loan until 10 days prior to my closing date. I started working with XXXX XXXX in XX/XX/XXXX and was pre approved by her three times - XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. However, I was never fully approved. XXXX XXXX almost destroyed the financial future of me and my children. I am filing this complaint and sharing my experience and the deplorable conduct of her closing team so that other consumers are aware of her inept, unconscionable, disregarding conduct, intentional mental, emotional and financial abuse of me during my home closing. Their mishandling behavior and XXXX 's closing team 's dishonesty as a banker in the mortgage industry should be investigated. No one should be treated the way I was treated by a bank. What was done to me was intentional. To this day I do not know why, but I hope Truist bank, XXXX XXXX, XXXX XXXX, XXXX XXXX and the underwriter XXXX are all investigate for their behavior. I spoke with several lenders about the way my mortgage was handled and they ALL walked me through how it should have gone and the HUD, Fair Housing guidelines and bank regulation guidelines that should have been followed but were not. I want to correct and defend my reputation that XXXX intentionally tried to destroy by telling people that I did not disclose a debt. The debt in question was a tax debt that I owe the state of North Carolina. In XX/XX/XXXX XXXX advised me that because I was pursuing the NC HFA First Time Homebuyer grant my Federal and State taxes would be checked. I had not issue with this because I am tax compliant and had no problem with Truist pulling my State or Federal taxes. However, 10 days before the closing the underwriter, XXXX, and the disrespectful, rude, nasty XXXX XXXX ( processor ) told my realtor, not me, that I was not closing on my home XX/XX/XXXX. This devastated me, not just because I was not closing on a home I worked hard to obtain, but because NO ONE told me. I stopped working with Truist Bank and told them to cancel my mortgage application after missing my closing date on XX/XX/XXXX and the unrealistic, unattainable request they placed on my to pay off a debt 10 days before my closing date.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27560
Submitted Via: Web
Date Sent: 2023-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received a harassing letter from the servicer regarding my home owner 's insurance and the renewal. They have the information on file and have even reviewed and approved the insurance. Despite this, they are threatening to use force placed insurance on our residence. Servicing of this loan was recently changed to this servicer and they should not send this type of letter. They should communicate with the prior servicer if there is any issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20878
Submitted Via: Web
Date Sent: 2023-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-14
Issue: Incorrect information on your report
Subissue: Public record information inaccurate
Consumer Complaint: I received a rejection letter from my bank ( truist ) stating i was unable to co-sign a XXXX dollar loan for a family.The letter stated the following reasons : Delinquent credit, Foreclosure.I was never on a loan of another person, my mother passed away and the bank XXXX XXXX XXXX XXXX took back her condo. I had no financial responsibility to her loan and was not on the loan. I have perfect credit, never late and paid off two homes years early.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2023-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-13
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I Currently have gone through a divorce and have been in the process of having my Ex-wife ( CO-Borrower ) removed from my VA loan. ( Release of Lien ) I reached out to the VA and they informed me that they no longer have direct connection in the process of having to have a VA form XXXX filled out, and that the mortgage holder can complete a release of Liability for the co-owner completed directly with your mortgage company. Which for me is Truist Bank. I have been in contact with Truist since XXXX of this year. I reached back out to Truist on XX/XX/XXXX and informed them of the information that I received from the VA in the following quote " Hello, Thank you for your response. As of XXXX XXXX, all VA loan servicers/holders have been empowered to complete this process for you directly without VA review and processing. For further assistance, please submit these documents directly to your mortgage servicer/holder that you make your monthly payments to. Kind Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Department of Veteran Affairs XXXX Regional Loan Center Email : XXXX '' Ever since that date ( XX/XX/XXXX ) I have yet to receive any further action from Truist. I have followed up with them multiple times and sent all required documentation to them for Quit claim deed signed by ex wife, detailed legal separation agreement. etc. Yet Truist has not yet fixed my mortgage or complete the ( ROL ) to have her legally separated from my VA loan. This issue has become a major concern as to my legal documents with the separation this action was supposed to have been completed soon after the divorce. Because of the inaction from Truist though they have managed to put me in a time-consuming bind. Truist is not fulfilling their requirements of my request and the sanctions of my VA loan as well as the direction of the VA to my understanding. I really need this completed and it feels almost as if Truist is attempting to force a refinance or something other than what is right. I have also been informed by one of the persons working at Truist that I am not the only veteran dealing with this same situation. 10 plus other veterans are in my same position and Truist is putting every single one of them on hold.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A